What bGlobal does

bGlobal is a privately held digital outsourcing and business process outsourcing (BPO) agency founded in 2005 and headquartered in Santa Monica, California, with operational offices in New York and London and an offshore production facility in Dhaka, Bangladesh. The company provides tailored-fit programming, digital marketing, and back-office production services to enterprise clients, advertising agencies, and start-ups across marketing, IT, and sales organizations, leveraging a horizontal segmentation approach rather than vertical specialization. Its service portfolio spans six core lines: Technology Services (web, mobile, e-commerce, API development using PHP, .NET, Java, Magento, WordPress, and Salesforce integration), Outsourcing Services (back-office production, customer service, project management, and QA), Digital Services (marketing automation, SEO/SEM, social media management via Pardot, Marketo, HubSpot, MailChimp, Woopra, Intercom.io, and Omniture), BPO focused on judgment-based processes, 3D Product Visualization with augmented reality, and native Mobile Application Development for iOS, Android, Blackberry, and Windows. The Dhaka production facility, opened in 2010 with redundant backup power generation and dual fiber optic internet connectivity, supports 24/5 operations across global time zones and underpins the company's cost-based value proposition, with wage and benefits for highly skilled staff reportedly less than half those in Western markets.

The company operates on a custom quote-based pricing model with multi-year enterprise contracts, monetizing primarily through professional services and managed services engagements rather than product licensing. Its go-to-market is sales-led and enterprise-oriented, with direct engagement via RFP submissions, a client login portal, and direct sales outreach to marketing departments, IT organizations, sales teams, agencies, and start-ups. bGlobal maintains a portfolio of over 100 client engagements with named enterprise logos including Akamai, Tech Data Corp, McDonald's, NBCUniversal, HBO, Disney Cruise Line, NQ Mobile, Kia Motors, GFI Software, Conversica, Sunquest Information Systems, CenterLight Healthcare, and GlobalOnePay, spanning technology, media, healthcare, automotive, retail, and transportation industries. Operational scale is described variously as 'over 100 employees' in narrative data and 501-1000 in firmographic data, with offices or production facilities in the United States, United Kingdom, and Bangladesh serving global clients. The company is independently owned by founders Samuel D. Bretzfield (CEO) and Mishal Karim (Managing Partner), with no disclosed institutional investors, funding rounds, or parent company.

Name

bGlobal

Legal name

bGlobal LLC

Website

https://bglobal.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

501–1,000 employees

Short description

bGlobal is a privately held digital outsourcing and BPO agency, founded in 2005, that delivers tailored programming, digital marketing, and back-office production services to enterprise clients and advertising agencies from an offshore production facility in Dhaka, Bangladesh.

Ownership category

akta.pro rank

Headquarters

HQ city

Santa Monica

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Technology Services: Programming and development services including full-featured CMS-driven websites, customized social media pages and apps, API development, e-commerce sites, mobile apps, rich media advertising, and online campaigns
2. Digital Services: Online marketing and social engagement services including Pardot, MailChimp, Woopra, Intercom.io, Marketo, HubSpot, Omniture implementations, social media management, SEO, Google Ads, email marketing, SMS marketing, push notifications
3. Outsourcing Services: Back office production, customer service, project management, and quality control services for offshore clients
4. BPO Services: Business Process Outsourcing focused on judgment-based processes including back office production and programming services
5. 3D Product Visualization: 3D product visualization, augmented reality, and interactive 3D services for e-commerce engagement

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

bGlobal is a full-service digital outsourcing agency that delivers tailored-fit programming, business process outsourcing, digital marketing, and 3D/AR product visualization services from an offshore production facility in Dhaka, Bangladesh. Its technology services span web and mobile application development, e-commerce site builds, API and CMS implementations, and integration with marketing automation and analytics platforms such as Pardot, MailChimp, Marketo, HubSpot, Woopra, and Intercom.io. The company sells primarily to enterprise marketing departments, IT organizations, sales organizations, advertising agencies, and start-ups on custom multi-year service contracts.

Product overview

bGlobal is a full-service digital outsourcing agency offering a portfolio of interconnected technology and digital services. The core offerings include Technology Services (web/mobile development, e-commerce, custom platforms, APIs), Outsourcing Services (offshore production, project management, QA), Digital Services (marketing automation, social media, SEO/SEM, email/SMS marketing), and 3D Product Visualization (AR/3D visualization for e-commerce). The company operates an offshore production facility in Dhaka, Bangladesh to deliver cost-effective solutions. Services are positioned for marketing departments, IT organizations, sales teams, and startups seeking to reduce operating expenses while maintaining quality output.

Differentiator

Problem solved

Functional benefit

Products and services

• Technology Services Programming and development services covering web applications, mobile apps, e-commerce sites, custom platforms, APIs, rich media advertising, and email/banner campaigns using HTML/CSS, PHP, .NET, JAVA, Magento Commerce, WordPress, and Salesforce integration for enterprise marketing, IT, and sales organizations as well as start-ups.
• Outsourcing Services Business process outsourcing solutions providing cost-effective back office production, programming services, project management, and quality control through offshore operations in Dhaka, Bangladesh with 24/5 follow-the-sun support for international clients.
• Digital Services Digital marketing solutions including social media management, SEO/SEM, email marketing, SMS marketing, push notifications, and integration with marketing automation tools such as Pardot, MailChimp, Marketo, HubSpot, Woopra, Intercom.io, and Omniture for enterprise clients.
• 3D Product Visualization 3D and augmented reality product visualization services creating interactive online shopping experiences with 360-degree rotation, zoom capabilities, and AR tools designed to increase customer engagement and purchase likelihood for e-commerce retailers.
• BPO (Business Process Outsourcing) Judgment-based BPO focused on back office production including customer service, process optimization, resource reallocation, and infrastructure scalability for international growth, delivered through bGlobal's Dhaka production facility.
• Mobile Application Development Native and cross-platform mobile app development for iOS, Android, Blackberry, and Windows using respective SDKs including Cocoa-Touch, with backend development using PHP and the CodeIgniter framework for enterprises and start-ups needing multi-platform mobile delivery.

Quantifiable outcome

• GFI Software saw engagement grow by 35% after implementing new site
• +5 more outcomes

Named customers19 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Bayard AdvertisingcoreChannel Partner/ Reseller/ DistributorLong-standing agency partnership where bGlobal provides offshore technical support for Bayard's digital production needs. bGlobal supports Bayard's division with an offshore technical team of 12 and handles all production for some of their biggest clients. Partnership started with small trial run and evolved to hundreds of projects delivered on time and on budget.
• Humanize Inc.coreStrategic or Co-development PartnerOver 8 years of partnership working on high profile engagements. bGlobal has provided back-office programming, project management and agency support services. CEO Gregg Trueman visited Dhaka to meet the team and provide insight on expanding services in US market.
• Meat & PotatoesminorChannel Partner/ Reseller/ DistributorAgency partnership for projects including Kia Motors Facebook development and Norm Marshall & Associates brand integration work.
• Crimson MediaminorChannel Partner/ Reseller/ DistributorPartnership for Microsoft Imagine Cup Facebook application development project.
• Grove11minorChannel Partner/ Reseller/ DistributorAgency partnership for TV.com (CBS Interactive) Favorite Smarty Pants campaign project.
• Skylark CommunicationsminorChannel Partner/ Reseller/ DistributorUK-based design agency partnership for multiple projects including Property Einstein, Tax Claim Ltd., and others.

Scale indicators5 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Infosys: Global IT services and BPO giant headquartered in India offering offshore programming, digital marketing, and back-office services to enterprises—an apples-to-apples offshore outsourcing peer to bGlobal, though at vastly larger scale.
• Wipro: India-based IT services and business process outsourcing provider serving global enterprises with application development, digital marketing, and back-office operations—directly comparable to bGlobal's core service mix.
• Cognizant: US-headquartered IT services firm with major offshore delivery in India offering custom programming, digital marketing, and BPO to Fortune 500 clients—competes for the same enterprise outsourcing RFPs as bGlobal.
• Genpact: Specialist business process outsourcing and digital transformation firm serving global enterprises with back-office and IT services—closely aligned with bGlobal's BPO and programming outsourcing positioning.
• Hexaware Technologies: Mid-tier Indian IT services firm offering application development, digital marketing, and BPO to enterprises in North America and Europe—comparable to bGlobal in scale and offshore delivery model.
• Ciklum: Global digital product development and IT outsourcing firm with delivery centers in Eastern Europe and Asia serving enterprise clients—competes for similar custom software development and digital services RFPs as bGlobal.
• Andersen Lab: Custom software development and IT outsourcing company with offshore delivery from Eastern Europe serving US and European clients—comparable to bGlobal in offering offshore programming services to enterprises and agencies.
• Iflexion: Custom web and mobile application development outsourcing firm with delivery centers in Eastern Europe serving US and European enterprises—overlaps with bGlobal's programming services and e-commerce development work.

Broad incumbents

• Tata Consultancy Services: One of the world's largest IT services and BPO providers with deep offshore delivery model; competes head-to-head with bGlobal for enterprise programming and back-office outsourcing contracts, but offers a vastly broader portfolio.

Emerging players

• Trianz: Digital transformation and IT consulting firm delivering application development and managed services globally—focuses on higher-end consulting than bGlobal but competes for similar enterprise digital services engagements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/bglobal
• Facebookfacebook.com/bglobal
• LinkedInlinkedin.com/company/bglobal-interactive

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about bGlobal