Telco Experts

What Telco Experts does

Telco Experts, LLC is a privately held US telecommunications services provider and consulting firm, founded in 2003 and headquartered at 64 Beaver St. #138, New York, NY, that delivers voice, data, and managed communication solutions to business customers across all industries. Its portfolio is anchored by Telco Experts Cloud Voice, a proprietary hosted UCaaS platform that integrates with physical desk phones or softphones and includes built-in disaster recovery, click-to-scale user management, and reporting; alongside it, the company offers Hosted Communication Solutions (UCaaS/CCaaS), Phone Services (spend analysis, carrier recommendation, implementation), and Internet Services (connectivity assessment, design, sourcing, and cybersecurity advisory). The operational overlay is Expert NOC as a Service, providing 24x7 monitoring, trouble ticket handling, and escalations for customers' telecom infrastructure.

Underlying technology combines the proprietary Cloud Voice platform with partner-led capabilities including Cato Networks for global converged cloud-native SD-WAN/SASE, multi-vendor hosted communication providers on a vendor-agnostic basis, and Yealink for IP phone hardware. Telco Experts monetizes through recurring subscription revenue from hosted communications, managed service fees for the NOC and consultative engagements, telecom expense management, and commissions from a channel Partner Program. The go-to-market is sales-led with dedicated solution architects, account managers, and supplier relationship managers delivering white-glove service to enterprise and mid-market customers, complemented by channel partners/agents who resell solutions through the Partner Program. The company reports serving over 400 customers with 90% retention over nearly ten years, indicating an embedded, long-tenured base.

Name

Telco Experts

Legal name

Telco Experts, LLC

Website

https://telcoexperts.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Telco Experts, LLC is a US-based private telecommunications services firm offering proprietary hosted communications (UCaaS/CCaaS), managed NOC support, and consultative telecom procurement for business customers across all industries, serving 400+ clients since 2003.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Management Consulting Services (54161), Management, Scientific, and Technical Consulting Services (5416), Telecommunications Resellers (517121)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Management Consulting Services (8742), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Telecommunications & Network Engineering Consulting (BPAHAIAH)

akta.pro secondary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Business telecommunications services
• Hosted communication solutions
• Managed network operations
• SD-WAN services
• Telecom expense management

Headquarters

HQ city

Oakland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Hosted Communication Solutions: Revenue from providing UCaaS and CCaaS solutions including their proprietary Cloud Voice platform. Subscription-based model with monthly/annual billing.
2. Phone Services: Voice service design, implementation, and carrier recommendations. Includes analysis of telecommunications spend and comparison against alternatives.
3. Internet Services: Internet connectivity solutions including assessment, solution design, service provider sourcing, global data center connectivity, project management, cybersecurity solutions, and telecom expense management.
4. Partner Program Revenue: Revenue share or commissions from channel partners who sell telecommunications solutions through their program. Partners receive best rates and highest commissions.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Telco Experts is a business telecommunications provider and consulting firm that delivers voice and data solutions including UCaaS/CCaaS hosted communications, phone and internet services, and SD-WAN connectivity, alongside its proprietary Telco Experts Cloud Voice platform and 24x7 Expert NOC managed operations support. The company serves as a vendor-agnostic single-source advisor guiding business customers from assessment and provider selection through implementation, ongoing management, and telecom expense optimization.

Product overview

Telco Experts is a Voice and Data Telecommunications provider and full-service consulting firm serving the business community. The company operates a portfolio of proprietary hosted communication products — centered on Telco Experts Cloud Voice (a UCaaS platform) — complemented by managed service offerings including Expert NOC (24x7 infrastructure monitoring and management), Phone Services, Internet Services, and a Partner Program. The products are positioned as a unified suite where Cloud Voice serves as the core hosted phone platform, Expert NOC provides the operational overlay for ongoing infrastructure support, and the service lines (Phone, Internet) function as consultative modules covering procurement, design, and implementation of voice and data solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Telco Experts Cloud Voice: Telco Experts' hosted phone solution that integrates with physical phones or works from employees' phones, featuring built-in disaster recovery and scalability.

Products and services

• Telco Experts Cloud Voice Proprietary cloud-based hosted phone solution (UCaaS) for business customers, integrating with physical desk phones or employee softphones. Includes built-in disaster recovery, scalable user additions, user management portal, and reporting, with no upfront hardware investment.
• Expert NOC (Network Operations Center) as a Service 24x7 white-glove managed support for customers' internet and phone infrastructure, including monitoring, technology management, trouble ticket handling, and escalations by dedicated technicians.
• Hosted Communication Solutions Combined UCaaS and CCaaS offering covering Telco Experts' own cloud communications plus partnerships with all major providers, helping business customers transition to cloud or hybrid environments with high reliability.
• Phone Services End-to-end voice telecommunications consulting including spend analysis, solution comparison, voice service design and implementation, and carrier/technology recommendations, with support for legacy-to-cloud transitions.
• Internet Services Internet connectivity consulting and procurement covering needs assessment, solution design, service provider selection, global data center connectivity, project management, and telecom expense management for business customers.
• Partner Program Channel partner program enabling agents to source, sell, and manage telecommunications solutions with back-office support, vendor-agnostic provider selection, quoting, ordering, configuration, installation, and commission tracking.

Quantifiable outcome

• 90% customer retention rate over nearly 10 years
• +2 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• Cato NetworkscoreTechnology or IntegrationTelco Experts partnered with Cato Networks to provide global converged cloud-native SASE services. Powered by Cato SASE Cloud, they can securely and optimally connect all branches, datacenters, people, and clouds. This partnership enables businesses to gradually replace or augment legacy network services and security point solutions with a comprehensive SD-WAN offering.
• Multiple Hosted Communication ProviderscoreTechnology or IntegrationTelco Experts offers their own hosted communication solutions while maintaining partnerships with all the top players in the hosted communication space. They remain vendor agnostic and believe in selecting providers based on their ability to deliver top solutions for each customer's specific needs.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Airespring: Airespring delivers managed telecom, UCaaS, SD-WAN, and cybersecurity services via a partner/agent channel and direct sales. Its converged managed-services model and SD-WAN practice closely parallel Telco Experts' Expert NOC plus Cato SD-WAN stack.
• Nextiva: Nextiva is a UCaaS and contact-center provider known for white-glove onboarding and bundled communications for SMB and mid-market customers. Telco Experts' Cloud Voice plus Expert NOC positioning closely mirrors Nextiva's combination of hosted phone and managed support.
• 8x8: 8x8 provides UCaaS, CCaaS, and CPaaS to mid-market and enterprise customers globally. Like Telco Experts, 8x8 serves customers transitioning from on-premise PBX to cloud communications and competes for the same hosted voice workloads.
• TBI (Technology Brokerage Inc): TBI is a master agent and technology services distributor helping partners sell telecom, UCaaS, SD-WAN, and cloud solutions. Telco Experts' Partner Program is a smaller-scale analog of TBI's agent/channel model with back-office, quoting, and vendor-agnostic sourcing.
• RingCentral: RingCentral is a leading UCaaS/CCaaS vendor offering cloud phone, contact center, and messaging solutions to businesses of all sizes. Telco Experts resells RingCentral-class platforms and also competes with it via its proprietary Cloud Voice; both target the same mid-market voice buyer with subscription hosted communications.
• Sandler Partners: Sandler Partners is a master agency for technology and communications solutions, with a strong emphasis on UCaaS, CCaaS, SD-WAN, and cybersecurity delivered via channel partners. Its partner program structure and white-glove enablement mirror Telco Experts' approach to serving agents and end customers.
• Vonage (Vonage for Business): Vonage provides cloud communications, UCaaS, and contact-center solutions with a strong channel and API story. It is a competitor and a possible upstream provider to Telco Experts in the hosted voice and contact-center categories.

Emerging players

• Ooma: Ooma provides cloud-based hosted phone and UCaaS solutions primarily to SMBs, often via channel partners and service providers. It is an emerging voice-platform competitor that Telco Experts may resell alongside its own Cloud Voice offering.

Broad incumbents

• Granite Telecommunications: Granite is a large managed-services provider offering voice, data, security, and SD-WAN to multi-site enterprise and government customers. It is a much larger broad incumbent competing for the same multi-location customers that Telco Experts serves with its NOC and Cato-powered stack.
• TPx Communications: TPx is a managed services provider delivering UCaaS, managed IT, SD-WAN, and cybersecurity to SMB and mid-market customers. It competes for similar end customers and overlaps on managed network/voice positioning, but at meaningfully greater scale than Telco Experts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/telco-experts-llc

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telco Experts