What Dimension4 does

Dimension4 is a privately held, Microsoft Gold-Certified Partner founded in 2014 and headquartered in Bremerton, Washington, that delivers secure cloud-based unified communications, security, and connectivity solutions to SMB, enterprise, and vertical customers in Restaurant & Retail, Healthcare, and Hospitality. The company operates with 11-50 employees and distributes to over 50 countries through direct enterprise field sales and a Cloud Partner Program for resellers.

The product portfolio is organized into Application as a Service (Microsoft 365 Copilot, Microsoft 365, Microsoft Teams, Cloud PBX, Enterprise Identity Management on the Okta Identity Cloud, Enterprise Mobility Management, and the CC-One omni-channel contact center) and Infrastructure as a Service (UTM & Firewall with PCI DSS support, SD-WAN, Enterprise WiFi with Ruckus, and Connectivity as a Service). Underlying technology is built primarily on the Microsoft 365, Teams, and Azure stack, augmented by partners including BroadSoft for cloud communications, Sonus for SIP, Cisco for networking, and Veeam for availability. SOC 2 Type II attested security controls are in place, and proprietary features include the UTM Total View central network visibility platform and analytics-driven contact center routing with native Salesforce integration.

Dimension4 generates revenue through a mix of subscription-based Microsoft Cloud Solution Provider (CSP) seats, recurring managed services for connectivity and security, professional services for Skype for Business to Teams migrations, and channel-driven resale. Free 30-day trials on Office 365, Email Security, Enterprise Identity Management, and Enterprise WiFi support a volume-style acquisition motion, while 24x7 premier support and dedicated onboarding underpin enterprise retention. The company is privately held with no recorded external funding rounds, suggesting bootstrapped or founder-financed operations.

Name

Dimension4

Legal name

Dimension4

Website

https://dimension4.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Managed Cloud Communications and Security Services

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385), Services-Management Services (8741)

akta.pro primary industry

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

akta.pro secondary industries

Telco Cloud & Edge for NaaS (Distributed Cloud, MEC, Edge CNFs) (HDAIAIAE), SD-WAN & Virtual CPE (vCPE) (HDAFANAG), Data Security & Privacy for Cloud (DLP, DSPM, Tokenization) (HDABAHAK)

Keywords

• Cloud communications services
• Unified communications solutions
• Managed network security
• Enterprise cloud infrastructure
• Managed connectivity services

Headquarters

HQ city

Bremerton

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Cloud Services Subscription (CSP): Microsoft Cloud Solution Provider program offering subscription-based Microsoft 365, Teams Calling, and Azure services with per-seat billing and monthly/annual subscription models.
2. Managed Services: Fully managed connectivity, security, and communications services including UTM/Firewall, SD-WAN, Enterprise WiFi, and Cloud PBX with 24x7 support.
3. Connectivity as a Service (CaaS): Single vendor solution providing cost-effective business connectivity with proactive monitoring, management, and 24x7 support. No markups on carrier costs.
4. Professional Services: High-touch onboarding, migration services, and technical support including Skype for Business to Teams migration, end-user training, and IT administration training.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Dimension4 is a Microsoft Gold-Certified Partner delivering secure cloud-based unified communications, security, and managed connectivity solutions. The portfolio spans Application-as-a-Service (Microsoft 365 Copilot, Microsoft 365, Teams, Cloud PBX, Enterprise Identity Management, Enterprise Mobility Management, CC-One Contact Center) and Infrastructure-as-a-Service (UTM/Firewall, SD-WAN, Enterprise Wi-Fi, Connectivity as a Service). The company provides fully managed services with 24x7 support, migrations from Skype for Business to Teams, and global direct calling in 50+ countries.

Product overview

Dimension4 is a Microsoft Gold-Certified Partner delivering secure cloud-based solutions as a multi-product portfolio. The offering spans Application as a Service (Microsoft 365 Copilot, Microsoft 365, Microsoft Teams, Cloud PBX, Enterprise Identity Management, Enterprise Mobility Management, Enterprise Contact Center) and Infrastructure as a Service (UTM & Firewall, SD-WAN, Enterprise Wi-Fi, Connectivity as a Service). The company specializes in unified communications and collaboration, combining Microsoft's productivity ecosystem with its own managed services and security solutions. Products are designed for businesses of all sizes with dedicated solutions for SMB, Enterprise, Restaurant & Retail, Healthcare, and Hospitality verticals.

Differentiator

Problem solved

Functional benefit

Brands

• CC-One: Cloud Contact Center Solution - omni-channel customer engagement platform with voice, web, email, chat and social channels.

Products and services

• Microsoft 365 Copilot AI-powered assistant integrated across Microsoft 365 applications including Teams, Outlook, Word, Excel, PowerPoint, and OneNote that helps users draft content, summarize information, manage emails, and automate repetitive tasks. Targeted at business users within organizations.
• Microsoft 365 Cloud-based productivity suite including Office applications (Word, Excel, PowerPoint, Outlook), collaboration tools, and cloud storage delivered as a subscription service through Microsoft's Cloud Solution Provider (CSP) program. For business customers of all sizes.
• Microsoft Teams
• Cloud PBX
• Enterprise Identity Management
• Enterprise Mobility Management
• Enterprise Contact Center (CC-One)
• UTM and Firewall
• SD-WAN
• Enterprise Wi-Fi
• Connectivity as a Service (CaaS)
• Dimension4 UC Desktop
• Dimension4 UC Mobile

Quantifiable outcome

• Save up to 50% on phone expenses
• +1 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability7 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered core and major.

• MicrosoftcoreTechnology or IntegrationMicrosoft Gold-Certified Partner providing complete Microsoft 365 solutions including Teams Calling, Office 365, Azure, and Copilot. Dimension4 offers migration services from Skype for Business to Teams and delivers cloud calling to 50+ countries through Microsoft partnerships.
• OktacoreTechnology or IntegrationLeading identity provider enabling cloud-based identity and access management with simple, secure single sign-on across applications. Dimension4 EIM/SSO built on Okta Identity Cloud with deep integrations to 5,000+ apps.
• CitrixmajorTechnology or IntegrationWorkspace-as-a-Service and application delivery solutions enabling secure access to apps and data. Citrix technology enables Dimension4 customers to work anywhere with secure, easy access.
• VMwaremajorTechnology or IntegrationCloud infrastructure and business mobility solutions. VMware Cross-Cloud Architecture helps Dimension4 customers accelerate digital transformation.
• BroadSoftcoreTechnology or IntegrationCloud communications, collaboration, and contact center innovator. BroadSoft platform trusted by 25 of world's top 30 service providers, enabling Dimension4's cloud PBX and contact center solutions.
• Ruckus (Brocade)majorTechnology or IntegrationEnterprise wireless networking and wired switching solutions. Ruckus delivers high-performance WiFi for challenging indoor and outdoor environments, supporting Dimension4's Enterprise WiFi offerings.
• Sonus NetworkscoreTechnology or IntegrationCloud-based SIP and 4G/VoLTE solutions for securing mission-critical traffic for VoIP, video, IM, and collaboration. Enables Dimension4's real-time communications services.
• CiscomajorTechnology or IntegrationWorldwide IT leader connecting previously unconnected. Cisco networking and security solutions complement Dimension4's managed services portfolio.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• CallTower: CallTower is a Microsoft Gold Partner delivering Microsoft Teams Calling, Direct Routing, Cloud PBX, CCaaS, and managed connectivity — a near-direct competitor to Dimension4 in the Microsoft-centric UCaaS/managed services space for mid-market and enterprise.
• ConvergeOne: ConvergeOne (now part of Arrow Electronics) is a large managed services provider specializing in unified communications, collaboration, contact center, and networking solutions — directly comparable to Dimension4 in offering breadth and enterprise GTM motion.
• TPx Communications: TPx is a managed services provider offering UCaaS, SD-WAN, managed security, and connectivity to SMB and mid-market customers — overlapping heavily with Dimension4's SD-WAN, Cloud PBX, and CaaS bundles.
• Granite Telecommunications: Granite provides managed voice, data, UCaaS, and managed network services primarily to SMB and multi-site enterprises — comparable to Dimension4 in SMB/enterprise go-to-market and managed connectivity offerings.

Broad incumbents

• RingCentral: RingCentral is a leading pure-play UCaaS and CCaaS provider at significant scale, competing directly with Dimension4's Cloud PBX and CC-One Contact Center but operating a broader, vendor-agnostic platform rather than Microsoft-centric.
• 8x8: 8x8 is a major UCaaS and CCaaS provider competing with Dimension4's Cloud PBX and contact center offerings, with broader global reach and a more mature AI/analytics layer.
• Five9: Five9 is a leading pure-play cloud contact center provider that competes directly with Dimension4's CC-One product for enterprise CCaaS opportunities, though at much larger scale.
• Vonage (Ericsson): Vonage, now part of Ericsson, provides UCaaS, CCaaS, and communications APIs — competing with Dimension4 in Cloud PBX and contact center, with a stronger developer/API layer.

Emerging players

• Aryaka Networks: Aryaka is an SD-WAN and SASE provider focused on managed networking for global enterprises — competing with Dimension4's SD-WAN and UTM bundles and offering a more consolidated managed networking alternative.
• Cato Networks: Cato Networks offers a converged SD-WAN and security (SASE) cloud platform that competes with Dimension4's bundled SD-WAN/UTM/WiFi offering, particularly for distributed enterprise customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dimension4