Cox Business

Business Telecommunications Servicescox.com

Cox Business is a top-10 U.S. broadband and voice provider serving small and mid-market businesses, bundling its fiber network with RingCentral-powered UCaaS and CCaaS solutions for AI-driven customer engagement.

Company typePrivate
Founded1898
HeadquartersAtlanta, United States
Headcount5,001–10,000
GTM typeB2B
OfferingServices

What Cox Business does

Cox Business is the business services division of Cox Enterprises, a privately held U.S. media and communications conglomerate headquartered in Atlanta, Georgia. Cox Business provides broadband, voice, and now cloud-based communications services to small and mid-market businesses across the United States, and is ranked among the top-10 U.S. business phone and internet providers alongside AT&T Business, Verizon Business, and Frontier Business. The division operates over 10,000 employees and bundles its fiber-powered network with adjacent managed services, including an earlier acquisition of RapidScale in 2018 to expand managed cloud capabilities.

The product portfolio is anchored by Cox Business Connect, a Unified Communications as a Service (UCaaS) offering launched in March 2025 through a strategic partnership with RingCentral. The offering delivers HD video, audio, chat, SMS, and fax over Cox's fiber infrastructure. Building on this, Cox Business Contact Center — a Contact Center as a Service (CCaaS) platform powered by RingCentral's RingCX technology — adds AI-powered virtual agents, AI-driven quality management, and omnichannel engagement across more than 20 digital channels, with native CRM integration and PCI DSS and HIPAA compliance. Both products are sold via direct enterprise sales and through the RingCentral channel, primarily targeting mid-market organizations that want enterprise-grade customer experience tools without the capex of a traditional on-premise deployment.

Revenue mechanics are subscription/recurring across the UCaaS and CCaaS lines, layered on top of legacy connectivity revenue streams that are not publicly disclosed. The go-to-market combines field sales to mid-market accounts, channel/reseller distribution through the RingCentral partnership, and a regional brand-marketing layer anchored by the long-running Top Tech Awards program (18 consecutive years in San Diego, with 2,000+ recognized tech leaders). No venture or public capital is involved; the business is funded and wholly owned within the Cox family-controlled parent, which limits external visibility into segment-level financials but provides a long-duration capital structure.

Cox Business firmographics

Firmographics

Name: Cox Business
Legal name: Cox Enterprises
Website: https://cox.com
Company type: Private
Founded year: 1898
Operating status: Operating
Headcount range: 5,001–10,000 employees
Short description: Cox Business is a top-10 U.S. broadband and voice provider serving small and mid-market businesses, bundling its fiber network with RingCentral-powered UCaaS and CCaaS solutions for AI-driven customer engagement.
Ownership category
akta.pro rank

Cox Business industry classification

Industry

Product category: Business Telecommunications Services
NAICS: Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications (except Satellite) (5171)
SIC: Services-Telephone Interconnect Systems (7385)
akta.pro primary industry: Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
akta.pro secondary industries: Cloud PBX & Hosted Telephony (HDAIAHAB), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

Business broadband services
Unified communications
Contact center solutions
Fiber network services
Business telephony

Where Cox Business is headquartered

Location

Headquarters

HQ city: Atlanta
HQ country: United States
HQ region: North America

Markets served

Cox Business business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

Unified Communications as a Service (UCaaS): AI-powered unified communications solutions including HD video, audio, chat, SMS, and fax delivered through Cox Business Connect with RingCentral
Contact Center as a Service (CCaaS): AI-first omnichannel contact center solution powering customer engagement with virtual agents, quality management, and multi-channel support

Go-to-market motion2 records

Distribution channels2 records

Marketing channels2 records

Cox Business product offering

Product offering

Core offering

Cox Business provides broadband telecommunications and AI-powered business communications solutions, including Unified Communications as a Service (UCaaS) via Cox Business Connect with RingCentral and Contact Center as a Service (CCaaS) via Cox Business Contact Center. The offerings bundle Cox's fiber-powered network infrastructure with RingCentral's AI-first cloud communications platform to deliver HD video, audio, chat, SMS, fax, virtual agents, omnichannel engagement, and CRM integrations for business customers.

Product overview

Cox Business offers a unified communications and contact center portfolio consisting of two primary products. Cox Business Connect is the core UCaaS (Unified Communications as a Service) platform delivering HD video, audio, chat, SMS, and fax capabilities, powered by RingCentral's AI-first cloud technology over Cox's fiber network. Cox Business Contact Center is the CCaaS (Contact Center as a Service) offering built on RingCentral's RingCX, providing AI-powered virtual agents, automated quality management, and omnichannel engagement across 20+ digital channels with CRM integration. Together, these products merge contact center and unified communications capabilities into an integrated enterprise-grade solution for mid-market and growing businesses.

Differentiator

Problem solved

Functional benefit

Brands

Cox Business Connect: AI-powered unified communications solution combining HD video, audio, chat, SMS, fax, and contact center capabilities in partnership with RingCentral.
Cox Business Contact Center

Products and services

Cox Business Connect with RingCentral
Cox Business Contact Center

Companies that use Cox Business

Customer profile

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Cox Business technology and API

Technology

Technology focussed Yes

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Feature5 records

Cox Business partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

RingCentralcoreStrategic or Co-development Partner · 4 March 2025Cox Business and RingCentral formed a strategic partnership to deliver AI-powered unified communications and contact center solutions to business customers. The partnership launched Cox Business Connect with RingCentral immediately and Cox Business Contact Center later in 2025. The combined offerings integrate Cox's fiber-powered network and business solutions with RingCentral's AI-first cloud communications platform, providing HD video, audio, chat, SMS, fax, and contact center capabilities. The partnership merges CCaaS with UCaaS, aiming to provide smaller businesses with enterprise-grade customer experience tools without heavy capital expenditure.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Cox Business competitors and assessment

Company assessment

Direct peers

RingCentral: RingCentral is the technology partner powering Cox Business's UCaaS (RingEX) and CCaaS (RingCX) products, and is itself a leading pure-play UCaaS/CCaaS provider. Comparable as both a partner and an indirect competitor that Cox Business customers could otherwise buy from directly.
Spectrum Business (Charter Communications): Spectrum Business provides internet, voice, and managed communications services to SMBs and enterprise customers leveraging Charter's hybrid fiber-coaxial network. Directly competes with Cox Business in overlapping cable-franchise geographies and product scope.
Frontier Business: Frontier Business delivers fiber internet, voice, and managed communications to SMB and enterprise customers, particularly in tier-2/3 markets. Explicitly listed alongside Cox Business as a top-10 business phone and internet provider and competes in similar customer segments.
Comcast Business: Comcast Business is the business services arm of Comcast Corporation, offering broadband, voice, UCaaS, and managed services to SMB and mid-market customers over its own cable/fiber infrastructure. It is the most directly comparable cable-co business services peer to Cox Business.
8x8: 8x8 is a pure-play UCaaS and CCaaS provider targeting mid-market and enterprise customers with cloud communications and contact center solutions. Directly competes in the same UCaaS/CCaaS product category Cox Business is reselling via RingCentral.
Five9: Five9 is a leading pure-play CCaaS provider focused on AI-powered cloud contact center solutions for enterprise and mid-market customers. Directly comparable as a CCaaS alternative to the Cox Business Contact Center offering.
Lumen Technologies: Lumen Technologies provides enterprise fiber connectivity, UCaaS/CCaaS, and managed services to mid-market and large enterprise customers. It is a fiber-rich telecom competitor overlapping with Cox Business's enterprise connectivity and cloud communications positioning.

Broad incumbents

Verizon Business: Verizon Business provides broadband, voice, UCaaS/CCaaS, and managed network services to enterprise and public-sector customers across the US. Named alongside Cox Business as a top-10 business phone and internet provider and offers a much broader national/international footprint.
AT&T Business: AT&T Business offers nationwide wireline and wireless services, UCaaS, networking, and managed solutions to enterprise and SMB customers. Cited alongside Cox Business as a top-10 business phone and internet provider and operates at a much larger national scale.
Genesys: Genesys is a broad enterprise CCaaS and customer experience platform incumbent serving large enterprises with AI-powered omnichannel contact center capabilities. Comparable as a higher-end CCaaS incumbent that Cox Business competes against in mid-market deals.

Market position

Weaknesses4 records

Competitive moat4 records

Key risks1 record

Key highlights1 record

Customer concentration

Cox Business compliance and trust

Trust signal

Compliance2 records

Cox Business financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Cox Business leadership team

Management profile

Number of profiles

Cox Business funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Cox Business M&A and investment

M&A and investment

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cox Business

What does Cox Business do?

Is Cox Business a public or private company?

Cox Business is a private company. It is classified as corporate owned and is currently operating.

When was Cox Business founded?

Cox Business was founded in 1898. It employs 5,001 to 10,000 people.

Where is Cox Business based?

Cox Business is headquartered in Atlanta, United States, in the North America region.

How does Cox Business make money?

Two revenue lines are on record. Unified Communications as a Service (UCaaS) is the primary driver. The others are contact Center as a Service (CCaaS).

Who are Cox Business's main competitors?

Direct peers on record are RingCentral, Spectrum Business (Charter Communications), Frontier Business, Comcast Business, 8x8, Five9 and Lumen Technologies. Broad incumbents are Verizon Business, AT&T Business and Genesys.

Does Cox Business have an API?

No public API is recorded for Cox Business.

What industry is Cox Business in?

Cox Business's product category is Business Telecommunications Services. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 517111 and its SIC code is 7385.