M&S EAP Services
M&S EAP Services is a private Employee Assistance Program provider, founded in 1983 and a subsidiary of Pyramid Healthcare, Inc. since 2016. It contracts with thousands of employers across the US, Canada, and Mexico to deliver free, confidential counseling, financial, legal, elder care, and workforce development services to covered employees and their households.
- Company typePrivate
- Founded1983
- HeadquartersHarrisburg, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What M&S EAP Services does
M&S EAP Services is a private Employee Assistance Program (EAP) provider founded in 1983 and headquartered in the United States. The company contracts with employers to deliver a comprehensive suite of workplace wellness services to employees and their household members at no direct cost to the user. Its core offering includes counseling (face-to-face, telephone, and virtual) with master's-level therapists, plus financial wellness, legal, elder care, peer support, and corporate wellness services — including Critical Incident Stress Management. M&S EAP also sells an Empower Workforce Solutions suite covering training, professional development, coaching, and HR Workplace Services such as job benchmarking, emotional intelligence training, and organizational development surveys.
The business operates on a B2B subscription model sold directly to HR departments and via insurance brokers, with three plan tiers (Gold, Platinum, Diamond) priced through custom proposals. Service delivery runs on HIPAA-compliant web-based infrastructure: a client portal for employee self-service and a Provider Portal that lets contracted counselors submit invoices, consent forms, and track session status with direct deposit payment support. A Work/Life Resource Library delivers on-demand content (articles, videos, webinars, quizzes, self-assessments, calculators) and the company operates 24/7 human-staffed chat and phone support.
Since 2016, M&S EAP has operated as a subsidiary of Pyramid Healthcare, Inc., the largest behavioral healthcare organization in Pennsylvania. The company covers hundreds of thousands of lives across the United States, Canada, and Mexico and serves thousands of employers. Pricing is not publicly disclosed, no funding rounds are recorded, and revenue figures are not available in the source material.
M&S EAP Services firmographics
Firmographics- Name
- M&S EAP Services
- Legal name
- M&S EAP Services
- Website
- https://mseap.com
- Company type
- Private
- Founded year
- 1983
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- M&S EAP Services is a private Employee Assistance Program provider, founded in 1983 and a subsidiary of Pyramid Healthcare, Inc. since 2016. It contracts with thousands of employers across the US, Canada, and Mexico to deliver free, confidential counseling, financial, legal, elder care, and workforce development services to covered employees and their households.
- Ownership category
- akta.pro rank
M&S EAP Services industry classification
Industry- Product category
- Employee Assistance Programs
- NAICS
- Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Help Supply Services (7363)
- akta.pro primary industry
- Employee Assistance Programs (EAP) Management (HLAEAHAB)
- akta.pro secondary industries
- Workplace Mental Health & EAP-Integrated Teletherapy Platforms (HLALAEAK), Wellbeing, Mental Health & Employee Assistance (EAP) (BPACAPAO), Worksite Financial Wellness & Employee Assistance Programs (EAP) (FSAIAMAN)
Keywords
Where M&S EAP Services is headquartered
LocationHeadquarters
- HQ city
- Harrisburg
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
M&S EAP Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- B2B EAP Subscription Services: M&S EAP contracts with employers to provide employee assistance program services. Services are provided at no cost to employees and their household members. Employers pay for the EAP benefit as part of their employee benefits package.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Three plan levels: Gold, Platinum, and Diamond. All plans include 24/7 live person access, work/life resources, and online training library. |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels3 records
M&S EAP Services product offering
Product offeringCore offering
M&S EAP Services provides Employee Assistance Programs (EAPs) to employers and brokers, giving their employees and household members confidential access to counseling, financial consultation, legal consultation, elder care support, child care referrals, and work/life resources. Services are delivered 24/7 via phone, live chat, in-person sessions, and online tools, with the employer paying a subscription that includes the full household under one contract.
Product overview
M&S EAP operates as a comprehensive employee assistance program provider offering a unified platform of workplace wellness services. The core offering is the Employee Assistance Program (EAP), complemented by the Empower Workforce Solutions suite. Services span counseling (mental health, grief, family, elder care, substance abuse), financial wellness, legal services, peer support, and corporate wellness specialists. The company also provides an HR Workplace Services module including job benchmarking, emotional intelligence training, and organizational development surveys. A web-based Work/Life Resource Library delivers virtual content including articles, videos, and self-assessments. The Provider Portal enables network counselors to manage invoicing and client sessions. The company offers three service tiers (Gold, Platinum, Diamond) with 24/7 availability across the United States, Canada, and Mexico, serving hundreds of thousands of lives since 1983.
Differentiator
Problem solved
Functional benefit
Products and services
- Employee Assistance Program (EAP) Confidential employee assistance benefit providing counseling, financial consultation, legal consultation, elder care support, child care referrals, and work/life resources to employees and their household members, contracted by employers and accessed 24/7 by phone, live chat, in-person, or online.
- Empower Workforce Solutions
Quantifiable outcome
- 35% reduced employee turnover from company to company (reported by Substance Abuse and Mental Health Services)
- +4 more outcomes
Companies that use M&S EAP Services
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles2 records
M&S EAP Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
M&S EAP Services partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Pyramid Healthcare, Inc.coreM&S EAP joined Pyramid Healthcare, Inc. in 2016. Pyramid Healthcare is described as the largest behavioral healthcare organization in Pennsylvania. This partnership provides M&S EAP with the backing of a major behavioral healthcare network.
Scale indicators5 records
Recent moves6 records
Expansion highlights4 records
M&S EAP Services competitors and assessment
Company assessmentDirect peers
- ComPsych: Largest independent EAP provider in the U.S., offering comprehensive counseling, work-life, financial, legal, and elder care services to employers. Closely comparable business model, service breadth, and target market to M&S EAP.
- CuraLinc Healthcare: Mid-size EAP provider offering comprehensive employee assistance programs including counseling, financial wellness, legal, and work-life services. Comparable in service scope, customer segment (employers/HR), and traditional EAP delivery model.
- Behavioral Health Systems (BHS): Traditional EAP and behavioral health services provider offering counseling, work-life resources, and organizational consulting. Comparable mid-size independent EAP operating in similar markets and service categories to M&S EAP.
- Concern EAP: Independent EAP provider offering counseling, work-life resources, and wellness services to employer clients. Comparable in size, traditional EAP delivery model, and service offerings to M&S EAP.
Broad incumbents
- Optum Behavioral Health: Division of UnitedHealth Group providing EAP, mental health, and substance use services to employers nationwide. Largest scaled EAP incumbent; competes on enterprise contracts but offers broader benefits portfolio than M&S EAP.
- Evernorth Health Services (Cigna): Cigna's health services division offering EAP and behavioral health benefits at massive scale. Competes for large enterprise EAP contracts as part of integrated total benefits offering with substantially greater resources than M&S EAP.
- Magellan Health: Specialty behavioral health and EAP company (acquired by Centene in 2022) serving employers, health plans, and government agencies. Competes in EAP market with broader managed care capabilities and national scale.
Emerging players
- Lyra Health: Venture-backed digital mental health platform offering on-demand therapy, coaching, and medication services to employers. Disrupts traditional EAP model with digital-first delivery and faster access.
- Spring Health: Digital mental health benefit platform providing therapy, coaching, and wellness resources to enterprise employers. Competes directly for EAP RFPs with modern UX, data-driven outcomes, and faster time-to-care.
- Modern Health: Digital mental health platform offering therapy, coaching, and wellness programs to employers globally. Emerging competitor in workplace mental health benefits market targeting the same HR buyer segment as M&S EAP.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
M&S EAP Services social profiles
Digital presenceM&S EAP Services compliance and trust
Trust signalCompliance1 record
M&S EAP Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
M&S EAP Services leadership team
Management profileNumber of profiles
M&S EAP Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
M&S EAP Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about M&S EAP Services
What does M&S EAP Services do?
M&S EAP Services provides Employee Assistance Programs (EAPs) to employers and brokers, giving their employees and household members confidential access to counseling, financial consultation, legal consultation, elder care support, child care referrals, and work/life resources. Services are delivered 24/7 via phone, live chat, in-person sessions, and online tools, with the employer paying a subscription that includes the full household under one contract.
Is M&S EAP Services a public or private company?
M&S EAP Services is a private company. It is classified as corporate owned and is currently operating.
When was M&S EAP Services founded?
M&S EAP Services was founded in 1983. It employs 11 to 50 people.
Where is M&S EAP Services based?
M&S EAP Services is headquartered in Harrisburg, United States, in the North America region.
How does M&S EAP Services make money?
One revenue line is on record: B2B EAP Subscription Services.
Who are M&S EAP Services's main competitors?
Direct peers on record are ComPsych, CuraLinc Healthcare, Behavioral Health Systems (BHS) and Concern EAP. Broad incumbents are Optum Behavioral Health, Evernorth Health Services (Cigna) and Magellan Health. Emerging players are Lyra Health, Spring Health and Modern Health.
Does M&S EAP Services have an API?
No public API is recorded for M&S EAP Services.
What industry is M&S EAP Services in?
M&S EAP Services's product category is Employee Assistance Programs. Its primary akta.pro industry code is HLAEAHAB, Employee Assistance Programs (EAP) Management, with a secondary code of HLALAEAK, Workplace Mental Health & EAP-Integrated Teletherapy Platforms. Its NAICS code is 624120 and its SIC code is 7363.