What Welcome to work does

Welcome At Work (legal entity ATROIS SAS) is a French workplace-experience services company founded in 2015 and headquartered in Lille. It operates a B2B2C model in which it designs, manages, and staffs the common areas of commercial office buildings on behalf of building owners and property managers, with the goal of enhancing tenant experience and supporting landlord differentiation. The offering is delivered through six integrated service modules — hotel-style reception (Réception hôtelière), concierge (Conciergerie), event programming (Programme évènementiel), fitness and wellness (Espace Fitness & Zen), a Welcome Café and food offer, and a Business Center — each activated according to a tenant property's needs. Services are executed on-site by a dedicated network of Welcome Managers; no proprietary technology platform is described, and the business is fundamentally labor-intensive rather than software-driven.

Revenue is generated through managed-services contracts signed with commercial real estate owners, asset managers, and property managers. The company has scaled to 50 deployed sites across 2 countries (France and Belgium), serves 330+ tenant residents, and operates with 130+ Welcome Managers. The customer base is a logo-heavy roster of French and European commercial real estate and financial institutions — BlackRock, JPMorgan, AG2R La Mondiale, Aviva, Amundi, Union Investment, Icade, BNP Paribas REIM, Primonial REIM, Covivio, JCDecaux, Arax, Firce Capital, Generali, Unibail-Rodamco-Westfield, AXA, Gecina, La Française, and Nuveen — and demand is reinforced by broker networks (e.g., Cushman & Wakefield promoting the service as a leasing differentiator). The firm is privately held under founder/management ownership led by Président Nicolas Prouvost, with no disclosed external funding, no M&A activity, and GDPR-compliant data handling.

Name

Welcome to work

Legal name

ATROIS SAS

Website

https://welcomeatwork.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

101–250 employees

Short description

Welcome At Work designs, manages, and staffs common areas of commercial office buildings in France and Belgium, delivering reception, concierge, fitness, café, and event services to property owners serving enterprise tenants at 50 sites.

Ownership category

akta.pro rank

Product category

Workplace Experience Services for Commercial Real Estate

NAICS

Facilities Support Services (56121), Facilities Support Services (561210), Services to Buildings and Dwellings (5617), All Other Business Support Services (561499)

SIC

Services-Facilities Support Management Services (8744), Services-Miscellaneous Business Services (7380)

akta.pro primary industry

Workplace Experience & Concierge Services (BPABAFAG)

akta.pro secondary industries

Workplace Experience & Front-of-House Services (BPABAAAC), Workplace Experience & Concierge Services (IMAIALAC), Meeting & Events Support Services (Room Setup, AV Coordination, Hospitality) (IMAIALAE), Workplace Hospitality & Office Services (Pantry, Refreshments, Supplies) (BPABAEAF)

Keywords

• Workplace experience services
• Commercial real estate services
• Corporate concierge services
• Tenant experience management
• Hospitality workplace services

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Workplace Experience Services: B2B2C model where Welcome At Work provides integrated workplace services (concierge, hospitality, fitness, food, events) to commercial real estate owners and property managers who in turn offer these services to their tenant residents. Revenue derived from service contracts with building owners and property management companies.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

Welcome At Work delivers integrated workplace experience services to commercial real estate buildings, combining hotel-style reception, on-site concierge, monthly event programming, fitness and wellness facilities, a café and food & beverage offering, and business center support. These six service modules are operated on-site by dedicated Welcome Managers across 50 sites in 2 countries, serving 330+ tenant residents on behalf of building owners and property managers. The offering is positioned as the first dedicated concept for employee well-being at work, designed to help landlords differentiate their properties, attract tenants, and reduce vacancy.

Product overview

Welcome at Work operates as a concierge and workplace experience services company offering a unified portfolio of six integrated service modules for commercial real estate properties. The core offering includes hotel-style reception services (Réception hôtelière), concierge services, event programming, fitness and wellness facilities, a café with food and beverage offerings, and business center support. These services are delivered on-site by Welcome Managers and are designed to enhance employee wellbeing and create inspiring workplace environments across 50 sites in 2 countries serving over 330 tenants.

Differentiator

Problem solved

Functional benefit

Products and services

• Réception hôtelière (Hotel Reception) Front-desk reception service for office buildings featuring tablet-based guest check-in, complimentary press, beverages and free food, plus sensory olfactory and musical programming. Designed for commercial real estate owners and property managers who want to deliver a hotel-style arrival experience to tenant residents.
• Conciergerie (Concierge Services) On-site concierge services covering dry cleaning, alterations and shoe repair (pressing, retouche, cordonnerie), car and motorcycle washing plus soft/sustainable mobility options, a collection point, and a mini boutique. Targeted at office-building tenants and delivered on behalf of building owners and property managers.
• Programme évènementiel (Event Programming) Recurring workplace event programming at 1-4 events per month, delivered in mornings, midday, and afterwork slots, across cultural, food & beverage, and wellness themes, in both physical and digital formats. Built for commercial real estate property clients seeking to animate common areas and improve tenant engagement.
• Espace Fitness & Zen (Fitness & Wellness Space) On-site wellness facility offering Welcome At Work sports coaches, connected gym equipment parks, and services such as osteopathy, massage, hairdressing, and manicures. Offered to office-building tenants through their property owners and property managers.
• Welcome café & Offre food (Welcome Café & Food Offer) Inspiring and warm café space staffed by a Welcome Manager Barista, providing a food & beverage offer that functions as a meeting and gathering place throughout the day. Positioned as a tenant amenity within commercial real estate buildings served by Welcome At Work.
• Business Center Business support service offering space reservations, room setup, and a catering offer for tenants of commercial real estate buildings managed by Welcome At Work's clients.

Quantifiable outcome

• 130+ Welcome Managers delivering services

Named customers19 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators4 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• CBRE Group: Global commercial real estate services and investment firm providing workplace, facilities management, and occupier services. Overlaps with WAW in serving large landlords and asset managers with tenant experience capabilities.
• Sodexo: Global food services and integrated facility management major with a significant workplace experience and well-being offering. Overlaps with WAW in on-site hospitality, F&B, and wellness modules but at much broader scale and with a portfolio of services.
• ISS A/S: Global integrated facility services provider offering workplace experience, reception, food, and well-being services to commercial buildings. Comparable to WAW in delivering bundled on-site services to office buildings, though ISS is far larger and broader in scope.
• Compass Group: Global contract food services and workplace hospitality leader serving corporate, commercial real estate, and institutional clients. Comparable to WAW through its workplace hospitality and amenity services but at far larger scale and broader geographic reach.
• IWG (Regus): Global flexible workspace operator with hospitality, events, and tenant experience services embedded across its network. Overlaps with WAW in serving corporate tenants with workplace experience services but operates its own real estate footprint rather than third-party buildings.
• Jones Lang LaSalle (JLL): Global commercial real estate services firm offering workplace experience, facilities management, and tenant engagement services to landlords. Comparable to WAW through its CRE services proposition and overlapping client base of major property owners.

Direct peers

• The Office Operators: European workplace experience operator offering hospitality, food, events, and fitness services to office tenants across the Benelux region. Comparable to WAW through its on-site service model and focus on employee well-being in commercial buildings.
• Batigroupe: French workplace hospitality and concierge services provider delivering on-site reception, well-being, and event programming for corporate and commercial real estate clients. Directly comparable to Welcome At Work in target market, service mix, and operating geography.

Emerging players

• Upflex: Workplace experience and flexible office platform providing on-demand workspace access and tenant amenity services to commercial landlords. Comparable to WAW through its landlord-facing workplace experience positioning.
• Workflo: French workplace services platform providing reception, concierge, and event programming to office buildings. Closely comparable to WAW in geography and service mix, but operating at smaller scale and earlier stage.

Market position

Weaknesses1 record

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@welcomeatwork2534/videos
• LinkedInlinkedin.com/company/atrois
• Instagraminstagram.com/welcomeatwork
• TikToktiktok.com/@welcomeatwork
• Xx.com/welcomework

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Welcome to work