ITpoint

What ITpoint does

ITpoint Systems AG is a privately held Swiss IT services company founded in 2002/2003, headquartered in Rotkreuz with additional offices in Bern and Geneva. The company specializes in the advising, planning, implementing, and operating of IT infrastructure for Swiss small and medium enterprises and organizations running business-critical workloads. Its core offering is delivered under the ORIA brand as Cloud & Managed Services with SLA-based tiers (Gold 5x12, Platinum 7x24), supported by Integration engineering and Consulting practices, and a self-developed ORIA Portal that provides real-time transparency into services, SLAs, security reports, and assets.

The technical foundation is built on IBM Power Systems (IBM i, AIX, and Linux on Power) running on geo-redundant Swiss data centers, complemented by Intel-based infrastructure, the proprietary iWoW POWER Toolbox for IBM Power administration, and enterprise mobility capabilities via Samsung Knox Suite and Samsung DeX Mobile Only Experience. ITpoint maintains a full stack of security and compliance credentials (ISO/IEC 20000-1, ISO/IEC 27001, ISAE 3402 Type 2) and holds strategic alliances with IBM, Microsoft, Samsung, NetApp, Fortinet, and others.

ITpoint monetizes primarily through recurring managed services and cloud subscriptions (ORIA, IBM Power Cloud), supplemented by fixed-price and time-and-materials professional services, and hardware/software resale. Distribution is sales-led and direct, targeting Swiss SMEs and enterprises in verticals such as logistics, food, agriculture, pharmaceutical distribution, manufacturing, and software/SaaS, with long-tenured relationships (10+ years documented). Notable customers include Galliker Transport AG, Emmi Schweiz AG, fenaco, RONAL GROUP, GALEXIS, and SwissSalary Ltd.

Name

ITpoint

Legal name

ITpoint Systems AG

Website

https://itpoint.ch

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

ITpoint Systems AG is a Swiss IT services company providing cloud, managed services, integration, and consulting for SMEs and enterprises, with deep IBM Power expertise and a proprietary ORIA service portal. It serves Swiss customers across logistics, food, pharma, manufacturing, and software verticals.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)

akta.pro secondary industries

Enterprise Architecture & IT Operating Model (BPAHAEAB), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Managed IT services
• Cloud infrastructure services
• IBM Power hosting
• IT infrastructure consulting
• Enterprise mobility management

Headquarters

HQ city

Rotkreuz

HQ country

Switzerland

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed Services & Cloud (ORIA): Comprehensive IT outsourcing services including cloud infrastructure, managed services, and operations. Provided through flexible models with SLA-based service delivery and transparent reporting via ORIA Portal.
2. IBM Power Cloud Services: Hosting and operation of business-critical applications on IBM i, AIX, and Power Linux. Operating from Swiss data centers with fixed pricing and complete operational responsibility.
3. Professional Services: Consulting, integration, and project services. Delivered as both fixed-price and time-and-materials engagements depending on scope and client preference.
4. Hardware and Software Sales: Resale of hardware, software licenses, and third-party solutions. Third-party software is resold with customer purchasing directly from software supplier.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

ITpoint provides end-to-end IT infrastructure services for Swiss enterprises and SMEs, encompassing consulting, integration, and fully managed cloud and on-premises operations (branded ORIA). The company specializes in hosting business-critical applications such as SAP S/4HANA and Oracle on IBM Power Systems from its Swiss data centers, complemented by proprietary tools (ORIA Portal, iWoW POWER Toolbox) and enterprise mobility solutions via Samsung Knox and Samsung DeX.

Product overview

ITpoint is a Swiss IT services company offering managed services (branded as ORIA), integration, and consulting. The core Cloud & Managed Services portfolio is delivered under the ORIA brand with SLA-based tiers. Supporting the managed services are specialized products: IBM Power Cloud for critical workloads on IBM i, AIX, and Linux on Power infrastructure; the iWoW POWER Toolbox for IBM Power administration; Samsung Knox Suite and Samsung DeX for enterprise mobility; and the ORIA Portal customer dashboard. Services span from consulting and integration to fully outsourced operational management.

Differentiator

Problem solved

Functional benefit

Brands

• ORIA: Managed services and cloud services brand of ITpoint, offering enterprise cloud solutions and managed IT services including ORIA Prime Managed Services.

Products and services

• Cloud & Managed Services (ORIA) Managed IT services including cloud infrastructure, IT outsourcing, and operational support delivered under the ORIA brand with flexible models, SLA-based service levels, and the ORIA Portal for transparent service reporting. Targeted at Swiss SMEs and enterprises that want to focus on their core business.
• Integration Services IT engineering services ensuring optimal balance of availability, performance, compliance, and cost efficiency for customer IT environments. Includes implementation, configuration, and integration of IT infrastructure components.
• IT Consulting Expert advisory services covering IT strategy, optimal architecture design, and appropriate operating models for enterprise clients. Supports customers in outsourcing decisions, Opex/Capex trade-offs, and ecosystem selection.
• IBM Power Cloud Cloud hosting and managed services for IBM Power Systems running IBM i, AIX, and Linux on Power operating systems from geo-redundant Swiss data centers. Designed for critical business applications such as SAP S/4HANA and Oracle databases with fixed pricing and complete operational responsibility.
• iWoW POWER Toolbox Proprietary IBM Power administration toolkit with three modules: Monitoring (system oversight with alerting), Security (audit data recording and TCP/IP access protection), and Availability (automated Flashcopy, BRMS backup, Metro/Global-Mirror failover management). Used by ITpoint to manage and monitor customer IBM Power environments.
• Samsung Knox Suite Enterprise mobility management solution for granular control of Samsung smartphones and tablets. Includes Knox Mobile Enrollment, Knox Manage (MDM), Knox E-FOTA (firmware management), Knox Platform for Enterprise (security container), and Knox Configure (remote configuration). Offered as a managed service to enterprise and SME customers.
• Samsung DeX Mobile Only Experience Mobile-only workplace solution that transforms Samsung smartphones and tablets into full desktop computers when connected to a monitor, keyboard, and mouse. Supports both dock-based and PC-mode operation via Windows or Mac, enabling PC replacement scenarios.
• ORIA Portal Proprietary web-based customer service portal providing real-time transparency into IT services, SLA compliance, security reports, asset management, configuration documentation, and request management. Self-developed by ITpoint to enable on-demand reporting without requiring IT knowledge. Award-winning service reporting solution.

Quantifiable outcome

• Service reporting award winner at SMFS 2023 for transparency project
• +2 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

15 partnerships are on record, tiered major, core and minor.

• terreActivemajorStrategic or Co-development Partner · 13 June 2023Cybersecurity partnership for managed security services. Combines terreActive's SOC services with ITpoint's managed services offerings. Started with log management solution for Enterprise Cloud infrastructure enabling MDR services.
• SamsungcoreTechnology or Integration · 22 April 2021Samsung Business Partner offering Samsung Knox Suite, Samsung DeX, and Samsung's Elite Support. ITpoint provides mobile device management, security solutions, and Mobile Only Experience workplace transformation using Samsung devices.
• IBMcoreTechnology or IntegrationStrategic technology partner for IBM Power Systems (IBM i, AIX, Linux on Power). ITpoint operates dedicated IBM Power cloud infrastructure and offers managed services on IBM Power platforms. Named IBM Best Midmarket Partner Schweiz. Provides infrastructure for SAP S/4HANA and Oracle workloads.
• MicrosoftcoreTechnology or IntegrationMicrosoft Solution Partner with comprehensive competencies. Provides Microsoft 365, Azure, and related solutions as part of digital workplace offerings.
• NetAppmajorTechnology or IntegrationNetApp Prestige Partner for storage solutions. Integrates NetApp Flash Systems with IBM Power infrastructure for enterprise customers.
• FortinetcoreTechnology or IntegrationCybersecurity partner providing security solutions including Zero Trust Network Access (ZTNA). ITpoint teams won 1st and 2nd place in Fortinet Fabric Challenge 2024.
• SwisscommajorTechnology or IntegrationPartner network collaboration for telecommunications and IT services integration.
• LenovomajorTechnology or IntegrationLenovo Platinum Partner for hardware solutions.
• Dell/EMCmajorTechnology or IntegrationPartner for Dell Technologies hardware and infrastructure solutions.
• CitrixmajorTechnology or IntegrationPartner for virtualization and digital workspace solutions.
• TeamWork Schweiz AGmajorImplementation/ SI/ Consulting PartnerPartnership for as-a-service delivery of SAP S/4HANA from IBM Power architecture.
• Trivadis AGmajorImplementation/ SI/ Consulting PartnerPartnership for as-a-service delivery of SAP S/4HANA and Oracle databases from IBM Power architecture.
• SharpminorChannel Partner/ Reseller/ DistributorPartnership for office technology solutions including multifunction devices and displays.
• Oxygen@workminorOthersSustainability partnership providing office plants in rental model. Plants improve air quality and help reduce energy consumption during winter months.
• LabdoominorOthersNon-profit organization partnership for donating decommissioned laptops to enable education in disadvantaged regions. Data is professionally erased before donation.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• ti&m AG: Swiss IT services firm offering consulting, integration, and managed services to financial services and public sector. Comparable in size and Swiss mid-market focus, with similar reliance on multi-vendor technology partnerships.
• Isolutions AG: Swiss managed services and business software provider serving SMEs. Similar consultative GTM motion and full-IT outsourcing value proposition aimed at the Swiss mid-market.
• Adnovum AG: Swiss IT services company delivering digitalization, integration, and managed services for enterprises and public sector. Overlapping service model and target market of mid-market and large Swiss organizations.
• Inventx AG: Swiss managed services and IT services provider focused on banking, insurance, and regulated industries. Comparable customer profile, compliance-driven delivery model, and full-lifecycle IT service offering to ITpoint.
• UMB AG: Swiss full-service IT provider covering cloud, managed services, security, and workplace solutions. Closely comparable business model, customer profile, and vendor-partner strategy to ITpoint.

Broad incumbents

• Swisscom: Switzerland's incumbent telecom and a major IT services provider for Swiss enterprises and SMEs. Direct overlap with ITpoint's managed services, cloud hosting, and consulting portfolio, but with substantially larger scale, broader portfolio, and ownership of the underlying network.
• Bechtle AG: Large German-headquartered IT services and hardware reseller with significant DACH presence. Offers comparable managed services, cloud, and consulting capabilities, but at much larger scale and broader geographic reach.
• msg group: German IT services group with deep SAP and regulated-industry expertise. Comparable in targeting mission-critical enterprise workloads and offering end-to-end consulting-to-operations services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ITpointAG
• Facebookfacebook.com/ITpointSystemsAG

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITpoint