Aspire Support Services
Aspire Support Services is an Albury, Australia-based not-for-profit providing NDIS-funded disability support — including accommodation (SIL, SDA, ILO), plan management, family services, and social/community programmes — to participants, families, and carers in the Albury Wodonga region, operating as a division of The Personnel Group.
- Company typePrivate
- Founded1983
- HeadquartersAlbury, Australia
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Aspire Support Services does
Aspire Support Services is an Australian not-for-profit disability support provider headquartered in Albury, New South Wales, serving NDIS participants, their families, and carers across the Albury Wodonga region. The organization delivers a comprehensive suite of NDIS-funded services spanning Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Individualised Living Options (ILO), Plan Management, Family Services, Individual Services, Skills and Education Programs, Arts Programs, and Recreation and Leisure Programs. Operationally, Aspire runs from multiple offices in Albury and Lavington and employs 101-250 staff delivering person-centred support through day-program centres, participants' homes, and community settings. No proprietary technology platform underpins the offering; service delivery is human-led by qualified support workers.
The organization traces its roots to 1983 predecessor bodies and was formally established in 2012 via the merger of Woodstock Support Inc., Kalparrin Inc., and Cooinda Family Support Services, with Community Options Brokerage Service (COBS) joining in July 2013. In 2025, Aspire merged with The Personnel Group — a local not-for-profit delivering employment, health, training, and community services — and now operates as a division of that group, with allied health delivered through Personnel Health. The current management team includes Angela Macfarlane as Accommodation Services Manager, Narelle Bagley as Lifestyle and Learning Manager, and Sue Pringle as Family Support Coordinator.
Revenue is primarily generated through NDIS-funded service delivery under the Australian National Disability Insurance Scheme, governed by NDIS Pricing Arrangements and Price Limits, with Plan Management provided at no direct cost to participants (the cost is added separately to participant funding). A secondary revenue stream comes from public donations, which fund programmes and equipment not covered by NDIS. The go-to-market is direct: NDIS participants and families contact Aspire by phone, email, or website forms, with services accessed via referrals, community outreach, and self-directed enquiries. The customer base is concentrated among NDIS-funded participants in a single regional geography, creating a dependency on the federal NDIS funding regime.
Aspire Support Services firmographics
Firmographics- Name
- Aspire Support Services
- Legal name
- Aspire Support Services
- Website
- https://aspiress.com.au
- Company type
- Private
- Founded year
- 1983
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Aspire Support Services is an Albury, Australia-based not-for-profit providing NDIS-funded disability support — including accommodation (SIL, SDA, ILO), plan management, family services, and social/community programmes — to participants, families, and carers in the Albury Wodonga region, operating as a division of The Personnel Group.
- Ownership category
- akta.pro rank
Aspire Support Services industry classification
Industry- Product category
- Disability Support Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Vocational Rehabilitation Services (6243), Residential Intellectual and Developmental Disability Facilities (623210)
- SIC
- Services-Social Services (8300), Services-Health Services (8000)
- akta.pro primary industry
- Disability Services & Independent Living Support (BPAGAEAG)
- akta.pro secondary industries
- Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM), Housing Transition & Supported Living Navigation (EDAKANAK), Disability Benefits Administration (BPAIAKAC)
Keywords
Where Aspire Support Services is headquartered
LocationHeadquarters
- HQ city
- Albury
- HQ country
- Australia
- HQ region
- Oceania
Offices3 records
Markets served
Aspire Support Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales
Revenue model
- NDIS Funded Services: Aspire provides services funded through participants' NDIS plans, including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Individualised Living Options (ILO), plan management, and social/community programs. The cost of plan management is added separately to participant funding at no cost to the participant.
- Donations: Donations from the public help fund programs and items not covered by NDIS funding, including specialised equipment, resources, and program activities.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Plan Management - No cost to participants |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels5 records
Aspire Support Services product offering
Product offeringCore offering
Aspire Support Services provides NDIS-funded disability support services to people with disabilities, their families, and carers across the Albury Wodonga region. Core offerings include Plan Management (NDIS-registered since August 2017), Family Services, Individual Services, Skills and Education Programs, Arts Programs, Recreation and Leisure Programs, and Accommodation Services covering Supported Independent Living (SIL), Individualised Living Options (ILO), and Specialist Disability Accommodation (SDA).
Product overview
Aspire Support Services is a disability support service provider operating as a division of The Personnel Group, offering a comprehensive suite of services for individuals with disabilities and their families in the Albury Wodonga region. The organisation provides Plan Management (NDIS-registered since August 2017), Family Services, Individual Services, Skills and Education Programs, Arts Programs, and Recreation and Leisure Programs under its Social & Community pillar, alongside Accommodation Services including Individualised Living Options (ILO) and Supported Independent Living (SIL) with Specialist Disability Accommodation (SDA) options. The What's On platform provides community engagement through events, newsletters, and blog content. Services are delivered by qualified, trained staff and are designed to help participants achieve their NDIS goals and live independently.
Differentiator
Problem solved
Functional benefit
Products and services
- Plan Management NDIS-registered Plan Management service that handles invoice processing, budget tracking, and payments to service providers on behalf of NDIS participants, with a payment turnaround of 3-5 days. The service is provided at no cost to participants as the cost of managing the plan is added separately to participant funding.
- Family Services Support services for families, carers, and support networks of people with disabilities, including practical assistance, information sharing, referrals, funding guidance, group activities, respite opportunities, workshops, and support groups.
- Individual Services Tailored individual supports for people with disabilities, including social interaction, safety, personal care, and life skills development, delivered through day-program centres and catering to varying disability types including high-support needs.
- Skills and Education Programs Centre-based group activities focused on daily living skills including road safety, public transport, communication, money management, cooking, technology use, home maintenance, personal hygiene, and certificates in education and work transition.
- Arts Programs Creative programs including craft, music, singing, instrument lessons, drama, dance, movement, make and bake, woodworking, painting, and photography designed to help participants learn new skills and achieve NDIS goals.
- Recreation and Leisure Programs Lifestyle and learning activities including recreation and leisure programs offered by Aspire Support Services in the Albury Wodonga region.
- Individualised Living Options (ILO) NDIS support that allows participants to choose their home and set up supports to live how they want, working with NDIS funding, family, friends, and other networks as a package of supports.
- Supported Independent Living (SIL) NDIS-supported accommodation options for people with disabilities to live more independently, including assistance with program plans, community connections, social activities, appointments, household management, and skill development.
- Specialist Disability Accommodation (SDA) Specialist disability accommodation funding for participants with complex accommodation needs, provided in conjunction with Supported Independent Living services.
Companies that use Aspire Support Services
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles2 records
Aspire Support Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Aspire Support Services partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- The Personnel GroupcoreAspire Support Services is a division of The Personnel Group, a local not-for-profit organisation. In 2025, Aspire merged with The Personnel Group, which delivers employment, health, training, and community services. This alignment of shared values strengthens support for individuals and families. Through Personnel Health, Aspire connects participants with allied health services.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
Aspire Support Services competitors and assessment
Company assessmentBroad incumbents
- Scope Australia: Large Australian disability service provider offering accommodation, day programs, therapy, and plan management under NDIS, with a comparable service catalogue and similarly strong regional/community presence to Aspire.
- Aruma (formerly House with No Steps): National NDIS provider offering supported independent living, accommodation, lifestyle learning programs, and community participation services with a comparable service portfolio to Aspire across NSW and other states.
- Yooralla: Victorian-headquartered NDIS disability services provider delivering supported independent living, individualised living options, plan management, and community programs with overlapping service categories to Aspire.
- Life Without Barriers: One of Australia's largest NDIS-registered disability service providers, delivering supported independent living, specialist disability accommodation, plan management, and community programs across multiple states — directly comparable service mix to Aspire at much larger scale.
- Ability Unlimited / CPA Australia (now Unite Over Disability): National disability provider delivering supported independent living, accommodation, plan management, and community participation across NSW, with similar service depth to Aspire and broader geographic reach.
Regional players
- Each (NH VIC): NDIS-registered not-for-profit delivering plan management, allied health, social and community participation, and family support services in regional Victoria and NSW — overlapping service mix and cross-border catchment to Aspire.
- Interchange Australia: Regional NDIS provider operating across southern NSW (closely adjacent to the Albury Wodonga catchment), offering respite, plan management, supported independent living, and community programs — direct regional competitor profile.
Direct peers
- Sunnyfield Disability Services: NDIS-registered not-for-profit providing supported independent living, specialist disability accommodation, community participation, and learning/lifestyle programs to people with disabilities across NSW — direct overlap with Aspire's service lines.
- Northcott: NSW-based NDIS-registered disability services provider delivering accommodation, plan management, individualised living options, and community participation programs in similar regional markets to Aspire.
Emerging players
- MyPlan Manager: Specialist NDIS plan management provider that competes directly with Aspire Plan Management on speed of payment and service quality, but operates nationally as a focused, technology-enabled pure-play.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Aspire Support Services social profiles
Digital presenceAspire Support Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Aspire Support Services leadership team
Management profileNumber of profiles
Profiles3 records
Aspire Support Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Aspire Support Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Aspire Support Services
What does Aspire Support Services do?
Aspire Support Services provides NDIS-funded disability support services to people with disabilities, their families, and carers across the Albury Wodonga region. Core offerings include Plan Management (NDIS-registered since August 2017), Family Services, Individual Services, Skills and Education Programs, Arts Programs, Recreation and Leisure Programs, and Accommodation Services covering Supported Independent Living (SIL), Individualised Living Options (ILO), and Specialist Disability Accommodation (SDA).
Is Aspire Support Services a public or private company?
Aspire Support Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Aspire Support Services founded?
Aspire Support Services was founded in 1983. It employs 101 to 250 people.
Where is Aspire Support Services based?
Aspire Support Services is headquartered in Albury, Australia, in the Oceania region.
How does Aspire Support Services make money?
Two revenue lines are on record. NDIS Funded Services are the primary driver. The others are donations.
Who are Aspire Support Services's main competitors?
Broad incumbents on record are Scope Australia, Aruma (formerly House with No Steps), Yooralla, Life Without Barriers and Ability Unlimited / CPA Australia (now Unite Over Disability). Regional players are Each (NH VIC) and Interchange Australia. Direct peers are Sunnyfield Disability Services and Northcott. MyPlan Manager is listed as an emerging player.
Does Aspire Support Services have an API?
No public API is recorded for Aspire Support Services.
What industry is Aspire Support Services in?
Aspire Support Services's product category is Disability Support Services. Its primary akta.pro industry code is BPAGAEAG, Disability Services & Independent Living Support, with a secondary code of BPAGALAM, Disability Services & Assistive Solutions (Accessibility, Assistive Tech). Its NAICS code is 624120 and its SIC code is 8300.