Telehelp

What Telehelp does

Telehelp is a Brazilian emergency-monitoring and teleassistance company operating under the legal name Telehelp Sistemas de Atendimento Emergencial S.A. (CNPJ 07.778.393/0001-08) and headquartered in São Paulo. The company provides 24/7 monitored personal emergency response services to two principal customer segments: elderly individuals (typically 60+) living alone or unattended, and industrial solitary workers operating in hazardous environments such as oil and gas, mining, chemicals, power generation, and construction. Telehelp self-identifies as Brazil's largest teleassistance operator, citing 17 years of operation, more than 1 million cumulative emergency attendances, national coverage across 500+ cities, and a customer satisfaction score above 85 NPS.

The product platform is built around proprietary 4G-connected hardware (a home communication panel with integrated SIM and an 8-hour backup battery, plus waterproof, hypoallergenic wearable emergency buttons available as bracelets, necklaces, or jewelry), portable GPS-enabled outdoor emergency devices with speakerphone and fall detection, accelerometer-based fall sensors that trigger alerts automatically when the user is incapacitated, and voice-activated wall buttons. All devices route to Telehelp's own 24-hour Medical Monitoring Center, which is staffed by doctors, nurses, and trained attendants and is UL-certified with local and remote redundancy. A weekly proactive well-being call is included in the base service; ambulance dispatch (with ICU mobile unit) and a telemetry health-monitoring add-on are available as optional paid modules. The Senior Academy platform, a non-profit educational service exclusive to Telehelp customers, is an adjacent sub-brand covering technology, health, and financial literacy.

Revenue is generated through tiered monthly and annual subscriptions for the core monitoring plans, augmented by optional recurring add-ons (ambulance service, telemetry), with up to 40% discount available on annual commitment. Distribution is overwhelmingly direct-to-consumer via Telehelp's own website, 0800 toll-free phone lines, WhatsApp, and inbound web forms for the B2C segment, with consultative direct sales for B2B solitary-worker enterprise clients. Named enterprise customers include Ecogen, Messer, Teva, Shinagawa, Solcera, Mais Energia, and Papirus. The company is privately held with no disclosed institutional investors or funding rounds; ownership appears concentrated with founder José Carlos Vasconcellos, with Bruno Mouco serving as CEO.

Name

Telehelp

Legal name

TELEHELP SISTEMAS DE ATENDIMENTO EMERGENCIAL S.A.

Website

https://telehelp.com.br

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Short description

Telehelp is Brazil's largest teleassistance and emergency-monitoring company, providing 24/7 monitored personal emergency response services to elderly individuals living alone and to solitary workers in hazardous industrial environments via proprietary 4G hardware, wearable buttons, and its own UL-certified monitoring center.

Ownership category

akta.pro rank

Product category

Personal Emergency Response and Teleassistance Services

NAICS

Electromedical and Electrotherapeutic Apparatus Manufacturing (334510)

SIC

Electromedical & Electrotherapeutic Apparatus (3845)

akta.pro industry

PRIMARYHSABAKAE

Home Patient Monitoring & Telehealth Devices (Vitals, Fall Detection, PERS)

Home & Personal Services/Elder Care & In-Home Care Services/Medical Equipment & Home Mobility Support Services

SECONDARYHLALAJAC

Nurse Triage & Clinical Call-Center Teletriage Platforms

Healthcare & Life Sciences/Telehealth Platforms/Urgent Care & On-Demand Triage Telehealth Platforms

Keywords

• Emergency monitoring services
• Elderly teleassistance
• Medical alert systems
• Lone worker safety
• Health monitoring solutions

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Emergency Monitoring Subscriptions (Home and Outdoor): Monthly recurring subscription plans for 24-hour emergency monitoring services. Plans differentiated by coverage (inside home vs. outside home vs. combined) and device form factors (bracelet, necklace, jewelry, wall button, portable GPS button). Base plan includes emergency alert, medical advice by phone/video, and weekly well-being calls. Ambulance service and telemetry/health monitoring are optional add-ons.
2. Optional Add-Ons (Ambulance, Telemetry): Ambulance service with emergency medical technicians and ICU mobile unit, plus health telemetry and vital signs monitoring — available as optional paid add-ons to the base subscription.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Telehelp provides 24-hour emergency monitoring services in Brazil through a teleassistance platform combining proprietary 4G-connected wearable devices (in-home buttons, outdoor GPS buttons, fall sensors, wall buttons, jewelry buttons) with a proprietary UL-certified medical monitoring center. Subscriptions include emergency alert response, video/phone medical consultations, weekly well-being check-in calls, and optional add-ons for ambulance service and health telemetry.

Product overview

Telehelp is Brazil's largest emergency monitoring company offering a unified teleassistance platform for elderly and at-risk individuals. The core portfolio consists of two main protection systems: Proteção Dentro de Casa (in-home 4G-connected emergency monitoring with bracelet/necklace button devices and optional fall sensors) and Proteção Fora de Casa (portable GPS-enabled emergency button for outdoor use). These connect to a 24/7 Medical Monitoring Center staffed by nurses, doctors, and specialists. Basic plan services include emergency notifications, video/phone medical consultations, and weekly well-being calls. Optional add-ons include ambulance services and telemetry health monitoring. The company also operates Sênior Academy, a non-profit educational platform for customers covering technology, financial education, and fitness.

Differentiator

Problem solved

Functional benefit

Brands

• Senior Academy: Non-profit online learning platform for elderly clients offering weekly classes in technology, health & well-being, and financial education. Created by Telehelp to promote well-being and inclusion of elderly in society.

Products and services

• Proteção Dentro de Casa (In-Home Protection)

Quantifiable outcome

• Response time of up to 60 seconds from button press to contact with a monitoring specialist
• +5 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Two partnerships are on record, tiered minor.

• Senior AcademyminorOthersSenior Academy is a non-profit educational platform launched by TeleHelp, offering free weekly online classes to TeleHelp clients in technology, health & well-being, and financial education. It is a proprietary initiative of TeleHelp rather than an external partner. Source references Senior Academy as a separate brand (senioracademy.com.br) co-developed by TeleHelp.
• Porto SegurominorOthersPorto Seguro is referenced via co-branding on the Senior Academy page (logo appears alongside the TeleHelp logo), suggesting a co-marketing or referral relationship. Exact nature of the partnership is not detailed in the available source material.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Life Alert: US-based pioneer of the Personal Emergency Response System (PERS) category, offering wearable emergency buttons connecting to a 24/7 monitoring center with ambulance dispatch. Operates the same core business model as Telehelp (monthly subscription, in-home button, fall detection) and is the most established direct competitor globally.
• Bay Alarm Medical: US-based direct-to-consumer PERS provider offering in-home and GPS mobile emergency buttons with 24/7 monitoring and optional fall detection. Closely comparable to Telehelp's business model: subscription-based emergency monitoring for elderly living alone with similar hardware (bracelet, necklace, mobile GPS button).
• MobileHelp: US PERS provider specializing in mobile-enabled emergency monitoring with GPS-location pendant devices and tablet-based systems. Direct peer of Telehelp's "Proteção Fora de Casa" offering with comparable mobile GPS button form factor, fall detection, and 24/7 monitoring center dispatch.
• Lively: Senior-focused health tech company offering PERS devices with fall detection, urgent response service, and connected health features. Comparable to Telehelp as a subscription-based elderly emergency monitoring service with a focus on simplicity, urgent response buttons, and optional health services add-ons.
• Medical Guardian: US PERS provider offering in-home, mobile GPS, and smartwatch-style emergency monitoring devices for seniors with 24/7 monitoring center support. Direct competitor to Telehelp with very similar subscription tiers (home, mobile, combined), fall detection options, and add-on services.

Broad incumbents

• Philips Lifeline: One of the most recognized PERS brands globally, originally a Philips product line now operated by Connect America. Offers in-home and mobile PERS with automatic fall detection and medication dispensing. Comparable to Telehelp as a senior-focused emergency monitoring subscription service with global brand recognition.
• Connect America: Largest connected health and PERS provider in the US, operating multiple brands including Philips Lifeline, LifeStation, and MobileHelp. Comparable to Telehelp as an emergency monitoring subscription platform with both consumer and healthcare payer distribution channels, though at significantly greater scale.
• Tunstall Healthcare: UK-based global leader in telecare and telehealth solutions serving elderly and vulnerable populations across multiple geographies. Comparable to Telehelp in its 24/7 monitoring center operations, lone worker solutions, and subscription-based elderly care, though Tunstall operates across multiple countries and integrates more deeply with public healthcare systems.

Emerging players

• Aloe Care Health: Tech-forward smart PERS provider combining voice-activated emergency response hubs, wearable buttons, and a caregiver app ecosystem. Comparable to Telehelp's wall button ("socorro") and combined in-home/outdoor protection offerings, with a stronger smart home angle.
• CarePredict: AI-driven elder care platform using wearables to detect changes in daily activity patterns and predict health deterioration before acute events. Comparable to Telehelp's telemetry add-on service and predictive monitoring ambitions, representing the AI-augmented evolution of traditional PERS that Telehelp may need to compete with over time.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/telehelpoficial
• Xx.com/help_tele
• Facebookfacebook.com/TelehelpOficial
• LinkedInlinkedin.com/company/telehelp

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telehelp