MobileHelp
MobileHelp is a U.S. healthcare technology company that sells mobile and in-home personal emergency response systems — including fall detection, GPS, and 24/7 monitoring — on a month-to-month subscription to individual seniors and their caregivers nationwide, operating as a subsidiary of Medical Guardian since 2024.
- Company typePrivate
- Founded2006
- HeadquartersBoca Raton, United States
- Headcount51–100
- GTM typeB2C
- OfferingHardware or Manufacturing
What MobileHelp does
MobileHelp is a U.S. healthcare technology company that designs, distributes, and monitors mobile personal emergency response systems (M-PERS) for aging adults and their caregivers. Founded in 2006 and headquartered in Boca Raton, Florida (with a Philadelphia, PA office), the company was acquired by Medical Guardian in May 2024 and operates as a subsidiary brand within Medical Guardian's portfolio. MobileHelp serves individual subscribers across all 50 states, distributing devices through a direct-to-consumer e-commerce site, phone sales, and a Refer-A-Friend program, with no retail or reseller channel presence.
The product portfolio centers on three core hardware lines: the Elite on-the-go mPERS device (launched June 2026 as the first post-acquisition product) with AT&T 4G LTE, GPS/Wi-Fi location, and advanced fall detection; the Classic Cellular in-home system (no landline required, up to 1,400-foot range); and the Classic Landline in-home system. The technology stack combines GSM/GPS hardware, machine-learning fall-detection models trained on real fall data, an AI-powered call-triage assistant, and the CareHub/Connect caregiver platform integrated with Google Maps for real-time location and event notification. Monitoring is delivered 24/7 by partner Affiliated Monitoring through redundant centers in Union, NJ (82,000 sq. ft., the largest in the U.S.) and Houston, TX.
The business model is a recurring monthly subscription: $25.95–$37.95 per subscriber per month, no contract, month-to-month billing, with an optional fall-detection add-on at $10/month and a free lockbox with annual plans. The company has 51–100 employees, no disclosed revenue, and no public funding records since 2017, suggesting it has reached scale and is run as a cash-generating subsidiary under Medical Guardian rather than a venture-backed growth company.
MobileHelp firmographics
Firmographics- Name
- MobileHelp
- Legal name
- MobileHelp, LLC
- Website
- https://mobilehelp.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- MobileHelp is a U.S. healthcare technology company that sells mobile and in-home personal emergency response systems — including fall detection, GPS, and 24/7 monitoring — on a month-to-month subscription to individual seniors and their caregivers nationwide, operating as a subsidiary of Medical Guardian since 2024.
- Ownership category
- akta.pro rank
MobileHelp industry classification
Industry- Product category
- Personal Emergency Response Systems (Medical Alert Systems)
- NAICS
- Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Home Health Care Services (8082)
- akta.pro primary industry
- Mobile PERS & GPS Medical Alert Services (HSAHAHAA)
- akta.pro secondary industries
- Home Patient Monitoring & Telehealth Devices (Vitals, Fall Detection, PERS) (HSABAKAE), Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE), Connected Medical Devices & Wearables (Sensors, Patches, Implantables) (HLACAPAB)
Keywords
Where MobileHelp is headquartered
LocationHeadquarters
- HQ city
- Boca Raton
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
MobileHelp business model
Business model- GTM type
- B2C
- Offering type
- Hardware or Manufacturing
- Cost components
- Operations, Personnel, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain
Revenue model
- Medical Alert Monitoring Subscription: Monthly recurring subscription fees for 24/7 emergency monitoring services. Plans include Elite (on-the-go, $37.95/month), Classic Cellular (in-home, $25.95/month), and Classic Landline (in-home). Subscriptions are month-to-month with no long-term contracts required. Optional fall detection add-on available for $10/month on home systems.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Elite - On-the-go mobile medical alert device |
| Subscription | Monthly | Classic Cellular - In-home cellular medical alert system |
| Subscription | Monthly | Classic Landline - In-home landline medical alert system |
| Subscription | Monthly | Fall Detection Add-on |
| Unit Pricing | Multi-year contract | Lockbox Accessory |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
MobileHelp product offering
Product offeringCore offering
MobileHelp designs, distributes, and monitors medical alert systems (M-PERS) for seniors, including the Elite on-the-go wearable device and Classic Cellular/Landline in-home systems. Devices connect via AT&T 4G LTE to 24/7 U.S.-based monitoring centers operated by Affiliated Monitoring, with features including GPS/Wi-Fi location tracking, machine-learning fall detection, and an AI-powered automated response assistant.
Product overview
MobileHelp offers a portfolio of medical alert systems for seniors comprising on-the-go and home-based devices. The core on-the-go product is the Elite, a lightweight mobile PERS device with GPS/Wi-Fi location, advanced fall detection, two-way calling, and 4G LTE connectivity via AT&T. For home use, MobileHelp provides the Classic Cellular (cellular-based, up to 1400ft range) and Classic Landline (landline-based, up to 600ft range) systems, both with waterproof wearable buttons and optional fall detection. The portfolio historically included pioneering products like the DUO (first fully integrated GSM/GPS system) and Solo (for non-landline users). A caregiver platform called Connect/CareHub provides real-time location tracking and event notifications via Google Maps integration. Optional add-ons include Automatic Fall Detection and a Lockbox for emergency access. All systems connect to 24/7 U.S.-based monitoring centers through affiliated monitoring partners.
Differentiator
Problem solved
Functional benefit
Products and services
- MobileHelp Elite On-the-go mobile PERS (Personal Emergency Response System) wearable device with GPS and Wi-Fi location tracking, advanced fall detection, one-touch SOS, two-way calling, and activity step counting. Powered by AT&T's nationwide 4G LTE network. Weighs approximately 1.5oz and is smaller than a credit card. Available in White, Silver, and Black colors. Subscription starts at $37.95 per month.
- MobileHelp Classic Cellular In-home cellular medical alert system using AT&T's nationwide cellular network. No landline required. Features the longest in-home range coverage up to 1400 feet, waterproof help button wearable as pendant or wristband, with optional fall detection add-on. Subscription starts at $25.95 per month (regularly $34.95).
- MobileHelp Classic Landline In-home landline-based medical alert system with industry-leading coverage area up to 600 feet. Includes wired base station with wearable pendant and two-way communication capability. Suitable for homes without reliable cellular service.
- MobileHelp Connect / CareHub Event notification and online tracking platform for families and caregivers. Allows loved ones to stay connected with real-time location data via Google Maps, manage care circles, receive activity notifications, and access online portal features.
- MobileHelp Lockbox Security accessory that allows emergency responders to access the user's home using a code provided by monitoring operators during emergencies. Available as a free add-on with annual plan (valued at $39).
Quantifiable outcome
- MobileHelp Micro detected 100% of standing and seated falls in Forbes Health testing, achieving the highest fall detection score
- +3 more outcomes
Companies that use MobileHelp
Customer profileNamed customers4 records
Segments2 records
Ideal customer profiles1 record
MobileHelp technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability3 records
Feature6 records
MobileHelp partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Affiliated MonitoringcoreAffiliated Monitoring provides professional 24/7 monitoring services for MobileHelp through two geographically diverse monitoring centers. Founded in 1977, Affiliated North in Union, NJ is an 82,000 sq. ft. facility and the largest monitoring center in the United States. Affiliated South in Houston, TX is a fully mirrored and load sharing center. During emergencies, members receive calls from 561-981-6975 (Monitoring Center).
Scale indicators4 records
Recent moves6 records
Expansion highlights4 records
MobileHelp competitors and assessment
Company assessmentDirect peers
- Medical Guardian: Direct parent company and largest direct competitor in mobile PERS and in-home medical alerts. Acquires MobileHelp's subscriber base in 50 states and competes for the same senior demographic with overlapping Elite-style mobile devices and home systems.
- Bay Alarm Medical: Direct competitor offering mobile GPS-enabled PERS devices and in-home medical alert systems with 24/7 monitoring. Competes head-to-head with MobileHelp on price, fall detection, and third-party review rankings (Forbes Health, U.S. News).
- Life Alert: One of the original and most recognized medical alert system brands in the US, offering mobile and in-home PERS for seniors. Competes directly with MobileHelp in the same customer demographic with comparable monitoring subscriptions.
- LifeStation: Direct PERS competitor offering mobile and in-home medical alert systems with fall detection and 24/7 monitoring for seniors. Comparable subscription pricing model and caregiver tracking features overlap with MobileHelp.
- Lively (formerly GreatCall): Mobile PERS provider offering the Lively Mobile and related health-and-safety devices for seniors with urgent response services. Closely comparable product set and target customer base to MobileHelp's Elite.
- Aloe Care Health: Emerging direct competitor in connected senior care combining mobile PERS devices with a smart hub, fall detection, and caregiver app. Comparable technology stack and elder-care use case to MobileHelp.
- GetSafe: Direct PERS competitor offering in-home and on-the-go medical alert systems with GPS and fall detection. Competes on similar subscription pricing tiers and senior-focused value proposition.
Broad incumbents
- Philips Lifeline: Established incumbent medical alert brand owned by Royal Philips, offering HomeSafe and GoSafe mobile PERS with 24/7 monitoring. Larger corporate parent and broader healthcare portfolio give it incumbency advantages, but the service is directly comparable to MobileHelp.
- ADT Health: Medical alert offering from ADT, the large home security incumbent, providing in-home and mobile PERS options. Overlaps MobileHelp's product set but is part of ADT's broader home security portfolio rather than a focused PERS specialist.
Emerging players
- Apple (Apple Watch Fall Detection): Adjacent competitor via Apple Watch's automatic fall detection and Emergency SOS, increasingly used by active seniors as an alternative to dedicated PERS devices. Not a direct PERS but functionally overlaps with MobileHelp's on-the-go offering for the active-senior segment.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
MobileHelp social profiles
Digital presenceMobileHelp financial estimates
Financial estimateRevenue estimate
Valuation estimate
MobileHelp leadership team
Management profileNumber of profiles
Profiles7 records
MobileHelp funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MobileHelp M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MobileHelp
What does MobileHelp do?
MobileHelp designs, distributes, and monitors medical alert systems (M-PERS) for seniors, including the Elite on-the-go wearable device and Classic Cellular/Landline in-home systems. Devices connect via AT&T 4G LTE to 24/7 U.S.-based monitoring centers operated by Affiliated Monitoring, with features including GPS/Wi-Fi location tracking, machine-learning fall detection, and an AI-powered automated response assistant.
Is MobileHelp a public or private company?
MobileHelp is a private company. It is classified as corporate owned and is currently operating.
When was MobileHelp founded?
MobileHelp was founded in 2006. It employs 51 to 100 people.
Where is MobileHelp based?
MobileHelp is headquartered in Boca Raton, United States, in the North America region.
How does MobileHelp make money?
One revenue line is on record: medical Alert Monitoring Subscription.
Who are MobileHelp's main competitors?
Direct peers on record are Medical Guardian, Bay Alarm Medical, Life Alert, LifeStation, Lively (formerly GreatCall), Aloe Care Health and GetSafe. Broad incumbents are Philips Lifeline and ADT Health. Apple (Apple Watch Fall Detection) is listed as an emerging player.
Does MobileHelp have an API?
No public API is recorded for MobileHelp.
What industry is MobileHelp in?
MobileHelp's product category is Personal Emergency Response Systems (Medical Alert Systems). Its primary akta.pro industry code is HSAHAHAA, Mobile PERS & GPS Medical Alert Services, with a secondary code of HSABAKAE, Home Patient Monitoring & Telehealth Devices (Vitals, Fall Detection, PERS). Its NAICS code is 624120 and its SIC code is 8082.