Queen Kapiolani Hotel

What Queen Kapiolani Hotel does

Queen Kapiolani Hotel is a privately-held boutique hotel located at 150 Kapahulu Avenue in Waikiki, Honolulu, Hawaii, situated between Waikiki Beach and Kapi'olani Regional Park with direct Diamond Head views. Originally opened in 1969 and designed by architect Ernest Hideo Hara, the property underwent a major renovation in 2018 and is operated under PM Hotel Group. The hotel offers a portfolio of accommodations ranging from 204 sq ft studios to a 679 sq ft Grand Le'āhi One Bedroom Suite, plus ADA-accessible rooms, supported by on-site amenities including a rooftop pool terrace, 2,100 sq ft 24-hour fitness center, Royal Club Lounge, and pet-friendly accommodations.

The property runs a multi-outlet food and beverage operation — DECK. Bar & Grill (open-air American Pacific restaurant), Knots Coffee Roasters (lobby cafe), and Knock & Drop in-room dining — alongside ~4,946 sq ft of event space (Le'ahi Room and Le'ahi Lanai) accommodating up to 200 guests. Technology infrastructure is built on the Synxis booking engine, VisitingMedia 3D virtual tours, Milestone Inc. digital marketing platform, and CartStack/Benchmark marketing automation. The hotel is multilingual (English, Japanese, Korean) and complies with GDPR/CCPA.

The business model combines direct-to-consumer room bookings (incentivized through best-rate guarantees and 50% off hospitality fees) with segmented rate programs: Kama'āina Hawaii resident rates from $149/night, military leisure rates from $179/night, U.S. government per diem rates at $202/night, AAA/AARP member discounts up to 25%, and seasonal promotions (Stay 2 Get 3rd Free, Summer Savings up to 40%). Ancillary revenue streams include valet parking, a $300 pet fee, F&B operations, and event/wedding venue rentals. Customer segments span leisure tourists, military/government travelers (anchored on Joint Base Pearl Harbor-Hickam), Hawaii residents, wedding and event hosts, and corporate/group travel (10+ room blocks via dedicated RFP process). The property is recognized as a Condé Nast Travelers' Readers' Choice Award 2026 recipient and a Best of Hawaii 2026 honoree.

Name

Queen Kapiolani Hotel

Legal name

Queen Kapiʻolani Hotel Waikīkī Beach

Website

https://queenkapiolani.com

Company type

Private

Founded year

1969

Operating status

Operating

Short description

Queen Kapiolani Hotel is a privately-held boutique hotel in Waikiki, Honolulu, operating since 1969 under PM Hotel Group. It serves leisure tourists, military/government travelers, Hawaii residents, and corporate/event groups with rooms, F&B outlets, and event venues overlooking Diamond Head.

Ownership category

akta.pro rank

Product category

Boutique Hotel Hospitality

NAICS

Hotels (except Casino Hotels) and Motels (72111), Full-Service Restaurants (722511), Traveler Accommodation (7211)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Hotels & Motels (7011), Retail-Eating & Drinking Places (5810)

akta.pro primary industry

Boutique Resorts (Small-Scale Resorts) (THAGADAJ)

akta.pro secondary industries

Hotel & Resort Restaurants (THAFACAH), Hotel & Resort Banqueting / In-House Catering (THAFAIAD), Conference Retreat Hotels (THAGALAG), Resort-Area Full-Service Hotels (Non–All-Inclusive) (THAGAAAD)

Keywords

• Boutique hotel accommodations
• Waikiki beach lodging
• Hotel event venues
• Wedding and meeting spaces
• On-site dining services

Headquarters

HQ city

Honolulu

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Marketing or Sales, Infrastructure, Supply Chain, Technology or R&D

Revenue model

1. Guest Room Bookings: Primary revenue from hotel room reservations across various room categories including studios, standard rooms, suites, and penthouse accommodations. Revenue generated through direct bookings, phone reservations, and third-party channels.
2. Food & Beverage Operations: On-site dining through DECK. Bar & Grill (breakfast, brunch, dinner service), Knots Coffee Roasters (coffee bar and cafe), and Knock & Drop room service delivery. Includes alcoholic beverages, Happy Hour promotions, and catering for events.
3. Event & Wedding Venues: Revenue from hosting events, weddings, corporate meetings, and celebrations in the Le'āhi Room (2,786 sq ft) and Le'āhi Lanai (2,160 sq ft) event spaces. Includes catering, AV equipment, and event planning services.
4. Pet Fees: One-time non-refundable $300 pet fee for guests traveling with dogs or cats, with policy allowing up to 2 pets per room with combined weight up to 100 lbs.
5. Parking Services: Valet parking available at daily rates, with discounted parking offered as part of various promotional packages and loyalty rate programs.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Queen Kapiolani Hotel operates a boutique Waikiki hotel offering guest room accommodations ranging from studios to penthouse suites, complemented by on-site dining (DECK. Bar & Grill, Knots Coffee Roasters, Knock & Drop in-room dining), event venues for weddings and meetings, a rooftop pool, 24-hour fitness center, and guest activities programming including cultural workshops and surf demonstrations.

Product overview

Queen Kapiolani Hotel is a boutique Waikiki hotel offering a portfolio of accommodations ranging from standard rooms (Studio, Ocean View, Diamond Head View, City View) to premium suites (Junior Suite, Penthouse Suite, Grand Le'ahi Suite), plus ADA-accessible rooms. The property features multiple dining outlets including DECK. Bar & Grill (open-air restaurant with Diamond Head views), Knots Coffee Roasters (lobby cafe), and Knock & Drop (in-room dining). Amenities include a rooftop pool terrace, 24-hour fitness center, and Royal Club Lounge. Event facilities include the Le'ahi Room and Le'ahi Lanai for weddings, meetings, and celebrations. The hotel also offers guest activities such as lei-making workshops, yoga classes, and surf demonstrations, plus a pet-friendly program. The property opened in 1969 and underwent a renovation in 2018.

Differentiator

Problem solved

Functional benefit

Products and services

• Hotel Room Accommodations (Studios, Rooms, Suites) Boutique hotel room accommodations in Waikiki ranging from 204 sq ft studios to 679 sq ft one-bedroom suites with options including Diamond Head, ocean, and city views; available with 1 king or 2 queen beds, kitchenettes, and outdoor lanais.
• ADA Accessible Rooms Accessible hotel rooms with ADA bathrooms featuring handrails, adjustable handheld shower nozzles, roll-in shower or accessible tub option, lowered towel bars, accessible closet, and ADA-accessible pool and common areas.
• DECK. Bar & Grill Signature open-air restaurant and bar on the Third Floor Terrace offering American Pacific cuisine with panoramic Diamond Head views, serving breakfast, lunch, dinner, and brunch to hotel guests and visitors.
• Knots Coffee Roasters Open-air coffee bar and cafe on the Lobby Level serving espresso drinks, specialty teas, grab-and-go breakfast and snacks, with curated happy hour menu to hotel guests and walk-in customers.
• Knock & Drop In-Room Dining In-room dining service delivering DECK. Bar & Grill menu items directly to guest rooms, available 7am-8pm daily.
• Le'ahi Room Event Venue 2,786 sq. ft. flexible indoor event space with unobstructed Diamond Head views and direct lanai access, accommodating up to 200 guests for corporate meetings, wedding receptions, and special gatherings.
• Le'ahi Lanai Event Venue 2,160 sq. ft. open-air event space adjoining the Leahi Room with Waikiki and Diamond Head views, suitable for wedding ceremonies, cocktail receptions, and networking gatherings.
• Swimming Pool (Third Floor Terrace) Rooftop pool terrace with Diamond Head views, loungers, and communal firepit for sunset viewing.
• Fitness Center

Quantifiable outcome

• Daily Hospitality Fee provides access to $55/day value of amenities including WiFi, pool, beach gear, cultural activities, and welcome refreshments

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• PM Hotel GroupcoreOthersPM Hotel Group is the parent hotel management company overseeing operations, digital presence, and brand management for Queen Kapiolani Hotel. Website footer credits PM Hotel Group as the property management company.
• TripAdvisorminorChannel Partner/ Reseller/ DistributorThird-party travel review and booking platform providing guest review integration and booking referrals for the hotel.
• Hans Hedemann Surf SchoolminorStrategic or Co-development PartnerOn-site surf instruction provider offering surf lessons and demonstrations for hotel guests as part of cultural activities programming. Located in hotel lobby.
• Knot's Coffee RoastersminorStrategic or Co-development PartnerIndependent coffee bar and cafe operator located on hotel lobby level serving espresso drinks, specialty teas, grab-and-go breakfast, and happy hour cocktails.
• International Market PlaceminorGTM or Marketing PartnerNearby Waikiki shopping and dining destination offering exclusive Passport discounts to hotel guests as part of hospitality fee package.
• Joint Base Pearl Harbor-HickamcoreOthersMajor U.S. military base near Honolulu. Hotel actively markets to military personnel attending exercises like RIMPAC and those needing lodging near the base.

Scale indicators4 records

Recent moves6 records

Direct peers

• Moana Surfrider, A Westin Resort & Spa: Iconic historic Waikiki beachfront hotel opened 1901 and operated by Marriott, with comparable Diamond Head-facing ocean views, full-service F&B, and event venues serving a similar mix of leisure, group, and international guests. Most directly comparable as a heritage Waikiki property with refreshed product.
• Sheraton Waikiki: Large full-service Waikiki beachfront resort on Kalakaua Avenue with Diamond Head views, multiple F&B outlets, expansive event facilities, and a similar leisure + group + international mix. Operates at higher key count but in the same competitive comp set for transient and group demand.
• The Royal Hawaiian, a Luxury Collection Resort: Historic 1927 "Pink Palace of the Pacific" on Waikiki Beach, comparable as a heritage luxury Waikiki property with cultural programming, full F&B, and event venues competing for the same leisure and destination wedding segments at higher price points.
• 'Alohilani Resort Waikiki Beach: Modern full-service Waikiki resort directly across from Queen Kapiolani (also fronting Kalakaua with Diamond Head views), with comparable rooftop pool, multiple F&B outlets, and event space. Closest physical comp and direct comp set member for transient leisure demand.
• Hyatt Regency Waikiki Beach Resort & Spa: Full-service 1,230-key Waikiki beachfront hotel with multiple dining outlets, large event space, and a similar mix of leisure, group, and international guests. Competes directly for the same transient, group, and wedding business at similar ADR bands.
• The Laylow, Autograph Collection: Boutique lifestyle hotel in central Waikiki, comparable as a smaller-format Waikiki property with curated F&B, design-forward positioning, and a similar millennial/Instagram-driven leisure guest mix. Direct comp for boutique transient pricing and experience positioning.
• Lotus Honolulu at Diamond Head: Boutique hotel at the Diamond Head end of Waikiki with ocean views, comparable as a smaller-format design-driven property serving similar leisure guests and competing in the same boutique transient segment.
• Shoreline Hotel Waikiki: Boutique Waikiki hotel with modern design, on-site dining, and rooftop amenities, comparable as a small-format independent lifestyle property competing in the same transient leisure and value-conscious group segments.
• White Sands Hotel: Boutique 2-pool, surf-themed Waikiki property targeting millennial leisure travelers with comparable curated F&B and small-format event capability. Direct competitor for the boutique transient leisure guest.

Broad incumbents

• Hilton Hawaiian Village Waikiki Beach Resort: Largest Waikiki resort with 2,800+ keys, broad F&B portfolio, and massive event facilities. While significantly larger and not boutique-positioned, it is a key comp set member driving Waikiki group and leisure pricing benchmarks.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/queenkapiolanihotel
• Instagraminstagram.com/queenkapiolanihotel
• LinkedInlinkedin.com/company/queen-kapiolani-hotel

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Queen Kapiolani Hotel