Crossroads Community Services Board

What Crossroads Community Services Board does

Crossroads Community Services Board is a public nonprofit behavioral health organization designated as one of 39 Virginia community services boards, established in 1973 as a cooperative venture among seven Southside Virginia counties (Amelia, Buckingham, Charlotte, Cumberland, Lunenburg, Nottoway, and Prince Edward). Headquartered in Farmville, Virginia, the organization delivers a comprehensive suite of community-based services spanning outpatient mental health counseling, psychiatric evaluation and medication management, 24/7 mental health emergency services, substance use disorder treatment, intellectual and developmental disability services, residential group homes and HUD Section 8 housing, day-support programs (including Charter Oak, KREST, Southside Enterprises, and BEEHIVE), school-based mental health, juvenile detention clinical services, and a portfolio of prevention and education programs (Mental Health First Aid, safeTALK, REVIVE!, Lock & Talk, Lock Your Meds, ACEs training). Same Day Access walk-in screenings are offered across multiple county clinics.

The organization's technology stack is conventional — no proprietary platform is disclosed, with operations running on standard electronic health records for intake and documentation. There is no app, no public API, and no disclosed AI/ML capability. Service delivery is anchored in a recovery-model framework with peer support as an essential clinical element, and no individual is denied access due to inability to pay (a sliding fee schedule applies based on family size and income).

Revenue mechanics rely on a diversified payer mix anchored to government sources: over 75% of revenue comes from fees for services (predominantly Medicaid and insurance reimbursements for clinical services), with the balance from Virginia DBHDS funding, local county appropriations, federal grants, and tax-deductible contributions. The go-to-market motion is not commercial; as a state-mandated CSB, Crossroads is the designated publicly-funded provider for its catchment area, accessing clients through walk-ins, scheduled appointments, 24/7 emergency lines, school-based referrals, and a coordinated referral network with hospitals, courts, and other agencies. The organization is governed by a Board composed of county supervisors, citizen members, and consumer/family representatives, and is currently led by Executive Director Dr. Melba Moore (appointed April 2022) under a FY 26&27 Performance Contract with DBHDS.

Name

Crossroads Community Services Board

Legal name

Crossroads Community Services Board

Website

https://crossroadscsb.org

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

101–250 employees

Short description

Crossroads Community Services Board is a Virginia public nonprofit community services board, founded in 1973, that delivers behavioral health, developmental disability, substance use, residential, and prevention services to residents of seven Southside Virginia counties.

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Services for the Elderly and Persons with Disabilities (624120), Residential Intellectual and Developmental Disability Facilities (623210), Residential Mental Health and Substance Abuse Facilities (62322)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Health Services (8000)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Outpatient Mental Health Clinics & Counseling Centers (HLAFACAA), Behavioral Health & Cognitive Support Day Programs (Geriatric Mental Health) (HLADAIAF), Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI), Behavioral Health Adult Day Programs (Geriatric Mental Health) (HSABANAG), Mental Health & Crisis Support Services (BPAGACAD)

Keywords

• Behavioral health services
• Mental health counseling
• Substance use treatment
• Developmental disability services
• Community mental health

Headquarters

HQ city

Cumberland

HQ country

United States

HQ region

North America

Offices20 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Fees for Services: Over 75% of revenue comes from fees for services provided to clients, including mental health counseling, psychiatric services, case management, residential services, and day programs.
2. Government Funding: Funding from state, local, and federal governments supporting the service delivery system. This includes Virginia Department of Behavioral Health and Developmental Services (DBHDS) funding and local government appropriations.
3. Contributions and Grants: Tax-deductible contributions from donors representing special revenue that directly benefits individuals receiving services. Federal grants also support specific programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Crossroads Community Services Board delivers publicly funded community-based behavioral health services across seven Virginia counties, providing outpatient mental health and substance use counseling, 24/7 psychiatric emergency and crisis services, psychiatric medication management, intellectual and developmental disability treatment and day support programs, residential group homes and HUD-supported apartments, and community prevention and education programs. Services are accessed primarily via same-day walk-in screenings, scheduled appointments, residential placement, school-based programs, and a 24/7 crisis hotline.

Product overview

Crossroads Community Services Board offers a comprehensive suite of community-based behavioral health services across seven Virginia counties. The organization operates as a unified service delivery system rather than a modular product platform, providing outpatient mental health and substance use counseling, emergency psychiatric services, medical/psychiatric medication management, intellectual disability treatment with day-support programs, residential group homes and apartments, and prevention/education programs. Core services include Same Day Access walk-in screenings, while specialized programs include Mental Health First Aid and safeTALK suicide prevention training, REVIVE! opioid overdose response training, and the BEEHIVE Day Support Program. The organization serves as one of 39 Virginia community services boards, with all programs operating under a recovery-model framework emphasizing peer support.

Differentiator

Problem solved

Functional benefit

Brands

• BEEHIVE Day Support Program: A day support program for individuals with developmental disabilities providing training and community engagement services.
• Mental Health First Aid
• safeTALK
• REVIVE!
• Lock & Talk

Products and services

• Outpatient Services Provides counseling and behavioral health outpatient services to children and adults experiencing or at risk of developing mental illness, substance use, or co-occurring disorders, including case management. Sliding fee scale based on family size and income; no one denied for inability to pay.
• Mental Health Emergency Services 24/7 pre-admission screenings to determine the least restrictive environment for individuals in psychiatric crisis, including after-hours coverage in Farmville for emergency custody order assessments.
• Medical Services Provides psychiatric evaluations, consultations, and medication management for individuals needing psychotropic medications, along with nursing services including injections, phlebotomy, and consumer education.
• Intellectual Disability Services Includes intellectual disability treatment, case management, psychosocial rehabilitation day programs, and day-support programs (Charter Oak/KREST/Southside Enterprises) for adults with developmental disabilities across the seven-county catchment and OBRA services to individuals in nursing facilities across Virginia.
• Resident Services Operates group homes (Brickwood House, Jamesway House, Callahan Manor, Cumberland House, Evergreen Manor A&B, Grove House, Victoria House, Woodland House) and HUD Section 8 apartments (Timberlake Village 1&2) providing residential support for individuals with intellectual and developmental disabilities.
• Same Day Access Services Walk-in screening program for youth and adults without prior appointments, available at multiple clinic locations (Amelia, Charlotte, Farmville, Lunenburg) for residents of the seven-county service area, operating on a first-come-first-served basis.
• Piedmont Juvenile Detention Center Program Clinical and case management services for youth involuntarily detained by the court system, including intake assessment, individual counseling, and psychoeducational group counseling.

Quantifiable outcome

• No one denied access due to inability to pay
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Virginia Department of Behavioral Health and Developmental Services (DBHDS)coreOthers · 23 June 2025Crossroads CSB operates under a Performance Contract with DBHDS for FY 26&27 to execute behavioral health and developmental disability services. Public comments are solicited from citizens of the seven-county catchment area and submitted to DBHDS by regulatory deadlines.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Henrico Area Mental Health & Developmental Services: Another Virginia Community Services Board providing the same statutorily-mandated behavioral health, substance use, and developmental disability services to a defined county catchment. Highly comparable as a Virginia CSB peer, with overlapping service lines (outpatient, residential, day programs, 24/7 emergency).
• Rappahannock Area Community Services Board: A Virginia CSB serving Planning District 16 with mental health, intellectual disability, and substance use programs. Directly comparable as a multi-county CSB with the same funding mix (DBHDS contract, fees, local appropriations) and similar outpatient, residential, and prevention portfolio.
• Piedmont Community Services: A behavioral health authority serving Southside and Western Virginia with mental health, substance use, and developmental disability services. Closely comparable to Crossroads in geographic setting (rural Virginia), payer mix, and service scope, including 24-hour crisis services.
• New River Valley Community Services: A Virginia CSB delivering mental health, intellectual disability, and substance use services across multiple counties. Comparable governance structure, DBHDS performance contracting, and mix of outpatient, residential, and prevention services.
• Highlands Community Services Board: A small-to-mid-sized Virginia CSB offering mental health, developmental disability, and substance use services. Comparable in scale and rural footprint, with similar reliance on state funding and sliding-fee service delivery.
• Chesterfield Community Services Board: A larger Virginia CSB serving Chesterfield County with the same statutory mandate (mental health, ID/DD, substance use). Comparable regulatory model and service architecture, though operating in a more urban/suburban catchment with a larger budget.
• Prince William County Community Services Board: A Virginia CSB providing behavioral health and developmental disability services to Prince William County and the cities of Manassas and Manassas Park. Comparable in mandate and service scope, with the same DBHDS contracting framework.
• Rockbridge Area Community Services Board: A Virginia CSB serving the Rockbridge area with mental health, substance use, and developmental disability services. Directly comparable in rural setting, scale, and reliance on state funding and sliding-fee access policies.

Broad incumbents

• Fairfax-Falls Church Community Services Board: The largest CSB in Virginia, providing mental health, substance use, and developmental disability services in Northern Virginia. Comparable statutory role and service mix but materially larger scale, more urban catchment, and broader integration with county health systems.

Others

• Virginia Department of Behavioral Health and Developmental Services (DBHDS): The state regulatory and funding authority under which Crossroads operates its Performance Contract. Not a competitor but the institutional counterparty defining CSB service requirements, reimbursement, and performance benchmarks across Virginia.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crossroads Community Services Board