Compatible Care

What Compatible Care does

Compatible Care (trading under CCNA Pty Ltd and Torscar Pty Ltd) is a privately held, family-owned provider of aged care, disability, home care, and allied health services headquartered in Rockingham, Western Australia. Founded in 1995 by former Director of Nursing Trish Gloede and now led by second-generation co-owners Helen Nowlan (CEO) and Paul Nowlan (Managing Director), the company operates six core service lines: residential aged care staffing (Registered Nurses, Enrolled Nurses, personal care assistants, and clinical management placements), private home care (24-hour support, personal care, nursing, palliative care), aged care placement consultancy, registered NDIS disability services (Torscar Pty Ltd) covering personal care, behaviour support, community nursing, and specialised support coordination for participants aged 7+, physiotherapy and allied health services, and consulting/advisory for aged care quality and compliance. Compatible Care also operates the Compatible Care Training Academy, a Moodle-based eLearning platform delivering aged care courses to internal staff and external customers, with bulk corporate training packages.

The business is services-led and revenue is generated primarily through professional services fees: staffing placement rates negotiated with aged care facilities, fee-for-service home care, NDIS plan funding for disability participants, course enrolments and corporate training packages, and consultancy fees for placement and compliance advisory work. GTM is sales-led and consultative, with direct outreach to residential aged care facilities across Perth Metro and Regional Western Australia, phone-driven inquiry handling via the 1300NURSE1 line, and word-of-mouth referrals including a documented pipeline via COTA WA Ambassador Professor Bob Ziegler for aged care placement services. Pricing is personalized and quote-based with no public disclosure.

Technology infrastructure is intentionally light: a Moodle LMS underpins training delivery, Stripe processes payments, and there is no proprietary platform, API, or mobile app. The company holds NDIS certification against multiple Practice Standards modules (including High Intensity Personal Activities, Behaviour Support, and Specialised Support Coordination) and maintains industry body memberships with ACSA, LASA, and the Rockingham/Kwinana Chamber of Commerce. Geographic operations are confined to Western Australia, and the company is privately held with no disclosed institutional investors or funding rounds.

Name

Compatible Care

Legal name

CCNA PTY. LTD.

Website

https://compatiblecare.com.au

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Aged Care and Disability Services

NAICS

Home Health Care Services (621610), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Live-In Caregiver Placement & Matching (HSABAMAD)

akta.pro secondary industries

Live-In Care (Single Caregiver, 24-Hour Presence) (HSABAHAB), Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Aged care staffing
• NDIS disability services
• Home care services
• Aged care placement
• Physiotherapy services

Headquarters

HQ city

Rockingham

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Technology or R&D, Marketing or Sales

Revenue model

1. Healthcare Staffing Services: Provides trained nursing staff (Registered Nurses, Enrolled Nurses) and personal care assistants to residential aged care facilities across Perth Metro and Regional areas. Revenue generated through staffing placement fees charged to aged care facilities requiring supplemental workforce.
2. Aged Care Placement Services: Complete end-to-end placement services helping families navigate aged care facility selection. Services include facility shortlisting, tour arrangements, paperwork assistance, Centrelink navigation, and emotional counselling. Fee-based consultancy service for families.
3. NDIS Disability Services: Registered NDIS provider delivering disability supports including personal care, accommodation, transport, community nursing, behaviour support, and support coordination. Revenue received through NDIS plan funding for participants aged 7 and above across Western Australia.
4. Training Services: Compatible Care Training Academy provides online and face-to-face training courses in aged care topics (medication administration, dysphagia, dementia, manual handling, infection control). Revenue generated through course enrolments and bulk corporate training packages.
5. Private Home Care Services: Private pay home care enabling older Australians to remain living at home. Services include meal preparation, medication assistance, transport, domestic support, hairdressing, maintenance, gardening, palliative care, and 24-hour care. Fee-for-service model.
6. Physiotherapy and Allied Health Services: Physiotherapy clinic providing in-clinic consultations, home visits, exercise rehabilitation, manual therapies, and residential aged care visits. Also provides OT services to aged care providers under STRC, CHSP, Residential, TCP, and HCP programs.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

Compatible Care provides aged care and disability services across Western Australia, supplying trained nursing, personal care, and hospitality staff to residential aged care facilities, delivering private home care to older Australians, and operating as a registered NDIS provider for participants aged 7 and above. The company also runs an end-to-end aged care placement consultancy for families, a Moodle-based Training Academy offering aged care courses, a physiotherapy and allied health clinic, and consulting/advisory services for aged care organisations.

Product overview

Compatible Care is an aged care and disability services provider operating across Western Australia. The company offers a unified service portfolio combining staffing solutions (nursing agency, residential care staff, personal care assistants, hospitality staff), placement services (aged care facility placement consultancy), home care (private and brokerage homecare), allied health services (physiotherapy and multidisciplinary support), and a proprietary training academy (Moodle-based eLearning and face-to-face courses). NDIS Disability Services operate under a separate legal entity (Torscar Pty Ltd) while the core aged care services are delivered by CCNA Pty Ltd. The company positions itself as the 'Aged Care Specialists' with 30+ years of clinical expertise.

Differentiator

Problem solved

Functional benefit

Products and services

• NDIS Disability Services Registered NDIS provider delivering specialist, person-centred disability services across Western Australia for participants aged 7 and above, including personal care, support coordination, behaviour support, accommodation, transport, community nursing, and community participation. The service is delivered by Torscar Pty Ltd trading as Compatible Care Disability Services.
• Home Care Services Private home care enabling older Australians to remain living at home, including meal preparation, medication prompts, transport, domestic support, nursing, allied health, palliative care, hairdressing, maintenance, gardening, and 24-hour care. Brokerage services are also offered to support other providers.
• Placement Services End-to-end aged care placement services helping families navigate residential aged care facility selection, including facility shortlists, tour arrangements, paperwork assistance, entry and Centrelink paperwork, fee understanding, advocacy, and emotional counselling.
• Consulting & Advisory Services Quality and compliance assessment, planning, management, and training solutions for private and not-for-profit aged care organisations, including framework development, regulatory compliance support, and operational improvement.
• Compatible Care Training Academy Online and face-to-face training platform offering courses in medication administration, dysphagia, dementia, health care, infection control, and manual handling for aged care sector workers, delivered through a Moodle-based LMS with individual enrolments and bulk corporate packages.
• Physiotherapy and Allied Health Services Physiotherapy clinic and allied health services including in-clinic consultations, home visits, exercise rehabilitation programs, and manual therapies. Also delivers occupational therapy and allied health services to aged care providers under STRC, CHSP, Residential, TCP, and HCP programs.
• Residential Aged Care Services Staffing solutions for residential aged care facilities across Perth Metro and Regional Western Australia, including clinical management teams (Facility Managers, Clinical Nurse Managers, ACFI specialists, Quality Managers), nursing services (Registered Nurses, Enrolled Nurses), personal care assistants, and hospitality staff, with personalised negotiated rates per facility.

Quantifiable outcome

• The company does not provide specific quantified outcomes in the source material. Testimonials describe qualitative benefits such as reduced family stress, time savings, and ensuring loved one's wellbeing.

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

Four partnerships are on record, tiered core and minor.

• COTA WA (Council on the Ageing Western Australia)coreStrategic or Co-development Partner · 1 December 2020Collaborated with COTA WA during COVID to develop the 'At Home Guide' for seniors to access care and services while staying safe. A 45-minute video was produced and published on the COTA website. Professor Bob Ziegler (COTA WA Ambassador, 91 years old) is a contributor to the guide and refers older persons requiring care to Compatible Care's placement consultancy services.
• ACSA (Aged & Community Services Australia)minorOthersIndustry membership organization for aged care providers. Compatible Care holds active membership in ACSA.
• LASA (Leading Age Services Australia)minorOthersPeak industry body for age services in Australia. Compatible Care holds active LASA membership.
• Rockingham/Kwinana Chamber of Commerce (RKCC)minorOthersLocal business chamber membership for Rockingham/Kwinana area where Compatible Care is based.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Five Good Friends: Australian home care and NDIS support provider offering similar in-home aged and disability services with a tech-enabled matching model. Directly comparable on customer base (older Australians and NDIS participants) and core service offering (home care, support coordination).
• Home Instead Australia: International franchise providing non-medical in-home care services for older Australians including companionship, personal care, and 24-hour support. Closely comparable service portfolio targeting the same elderly home care segment.
• KinCare: National Australian home care provider delivering in-home aged care, nursing, and personal support services. Comparable on customer segment, service mix, and government-funded (HCP/CHSP) delivery model.

Emerging players

• Mable: Tech-enabled Australian platform connecting NDIS participants and older Australians with independent support workers. Overlaps with Compatible Care's NDIS and aged care service lines but competes via a marketplace rather than employed-carer model.
• Ability Action Australia: Australian NDIS-registered allied health and disability support provider offering physiotherapy, occupational therapy, and support coordination. Comparable on NDIS allied health delivery and the multidisciplinary service line within Compatible Care's portfolio.

Broad incumbents

• Bolton Clarke: One of Australia's largest not-for-profit aged care providers, offering home care, residential aged care, and allied health nationally. Comparable in service breadth (staffing, home care, allied health) but operates at significantly larger scale and across multiple states.
• Silver Chain Group: Major Australian in-home health and aged care provider delivering nursing, palliative care, and personal care across WA and other states. Comparable on home health delivery, WA presence, and government-funded aged care programs.
• BaptistCare: Large faith-based Australian aged care and disability services provider operating home care, residential care, and NDIS supports. Comparable on integrated aged care/disability portfolio but at national scale.
• Regis Healthcare: ASX-listed residential aged care operator with significant facility footprint. Comparable on aged care service delivery and exposure to 24/7 RN coverage and care minute compliance, though operates facilities rather than staffing services.
• Estia Health: ASX-listed residential aged care provider operating facilities across Australia. Comparable in aged care service category and regulatory exposure, but operates as facility owner rather than staffing and home care provider.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/compatiblecare
• LinkedInlinkedin.com/company/compatible-care-nursing-agency

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Compatible Care