What Able Group does

Able Group is a UK-based nationwide planned and reactive property maintenance provider operating 24/7 across seven core trades: glazing, locks, plumbing, drains, gas & heating, electrics, and pest control. Founded around 1993-1994 and operated through Viabl Ltd (a private limited company registered in England and Wales under company number 11955942, VAT 626613543), the firm runs a network of over 1,000 engineers dispatched from mobile service vehicles to homes and businesses throughout the UK, targeting a 30-90 minute emergency response window. Its customer base spans residential homeowners, landlords and estate agents, facilities management firms, high-street retailers, hospitality operators, housing associations, and public/third-sector organisations, with named enterprise clients including ISS, ENGIE FM, Bellway Homes, Bovis Homes, HMV, Homebase, Deichmann Shoes, Farrow and Ball, Toolstation, Trust Ford, and Havens Hospices.

The commercial model combines transactional emergency call-out work with subscription-style planned-maintenance contracts delivered through a dedicated Commercial Accounts team offering preferential rates, priority response, dedicated account management, and 30-day payment terms. No call-out charges are levied and quotations are free. Lead generation is multi-channel — Google Ads, Bing, Facebook, X, LinkedIn, Google remarketing, and an Advice Hub content site — supplemented by Trustpilot and Checkatrade listings. The technology stack is operational rather than productised: dispatch capability and trade-skill coverage are the core platform, with on-board CCTV drain survey equipment as a notable field capability. All gas engineers are Gas Safe registered, and the firm holds SafeContractor, CHAS Elite, NAPIT, Constructionline (including Social Value), Water Jetting Association, and £10 million public liability credentials.

There is no public revenue disclosure, no external funding rounds, no parent company, no subsidiaries, and no disclosed leadership team beyond a single founder record; Able Group appears to be an independently owned and operated private limited business.

Name

Able Group

Legal name

Viabl Ltd

Website

https://able-group.co.uk

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Able Group is a UK-based nationwide 24/7 property maintenance provider operating across seven trades—glazing, locks, plumbing, drains, gas & heating, electrics, and pest control—for residential and commercial customers through a 1,000+ engineer network.

Ownership category

akta.pro rank

Product category

Property Maintenance Services

NAICS

Facilities Support Services (561210), Facilities Support Services (56121), Services to Buildings and Dwellings (5617)

SIC

Services-Facilities Support Management Services (8744), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Facilities Helpdesk & Service Request Management (FM Call Center/Dispatch) (IMAIALAG)

Keywords

• Property maintenance services
• Emergency repair services
• Locksmith services
• Plumbing drainage services
• Pest control services

Headquarters

HQ city

Southend-on-sea

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Emergency Call-Out Services: Reactive maintenance services for homes and businesses including emergency response for plumbing, electrical, glazing, locks, drains, gas/heating, and pest control issues
2. Planned and Scheduled Maintenance: Regular maintenance contracts for commercial accounts including scheduled inspections, certifications (PAT testing, boiler servicing), and ongoing maintenance
3. Commercial Account Services: Priority maintenance services for business customers with preferential rates, dedicated team, flexible payment terms (30 days standard)

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

Able Group is a UK-based nationwide property maintenance company delivering 24/7 emergency and planned services across seven trades: glazing, locks, plumbing, drains, gas & heating, electrics, and pest control. Services are dispatched from a network of over 1,000 vetted engineers with a target 30–90 minute emergency response time across the UK. Both residential and commercial customers are served, with commercial accounts receiving preferential rates and a dedicated account team.

Product overview

Able Group is a nationwide planned and reactive maintenance service provider operating 24/7 throughout the UK. The company offers a unified portfolio of seven core trade services: Glazing, Locks, Plumbing, Drains, Gas & Heating, Electrics, and Pest Control. These services are delivered to both residential and commercial customers through a network of over 1,000 engineers. The company provides commercial account management as an additional service layer offering preferential rates and priority response for businesses with regular maintenance needs. No product modules, add-ons, or platform architecture are described — the offering consists entirely of service-based trades.

Differentiator

Problem solved

Functional benefit

Products and services

• Glazing Services Commercial and residential glazing services including window repair and replacement, shop front glass, emergency glazing, boarding up, and cat flap installation.
• Locks Services Locksmith services covering emergency locksmiths, gaining entry, lock repair, lock replacement, locked-out service, and up-to-date methods.
• Plumbing Services Full plumbing services including appliance installation, bathroom plumbing, emergency plumbing, immersion heaters, kitchen plumbing, outdoor plumbing, and tap repair/installation.
• Drains Services Drainage services including CCTV camera surveys, cleaning and unblocking, drain jetting, drain repairs, emergency drain services, and external blockage removal.
• Gas & Heating Services Gas and heating services covering boiler installation, boiler repairs, boiler servicing, cap off, emergency heating engineers, fault finding, and gas appliance installation delivered by Gas Safe registered engineers.
• Electrics Services Electrical services including business electrical work, electrical emergencies, inspections, installation, repairs, light installation and repair, PAT testing, and safety inspections.
• Pest Control Services Pest control treatments covering ant, bed bug, bee, bird, carpet beetle, cluster fly, cockroach, dead animal removal, emergency pest control, flea, fox, mice, mole, moth, rabbit, rat, silverfish, squirrel, wasp, woodlice, and woodworm treatments.
• Commercial Accounts Dedicated commercial account service providing preferential rates, priority response, flexible 30-day payment terms, and a dedicated team for businesses with regular maintenance needs across all seven trades.

Quantifiable outcome

• 24/7 availability 365 days a year with 30-90 minute emergency response target
• +2 more outcomes

Named customers15 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered support and customer.

• SagesupportTechnology or IntegrationAble Group uses Sage Benefits Scheme for employee benefits including discounts, counselling sessions and wellbeing support. Sage provides the HR and benefits platform for staff.
• ISS MedicleancustomerOthersISS Mediclean is a facilities management company that uses Able Group's glazing and maintenance services. ISS provides cleaning and facilities management services to healthcare and commercial clients.
• Reside Housing Association LtdcustomerOthersHousing association using Able Group for emergency maintenance services across trades including pest control, locksmith, electrician, plumbing and drainage. Testimonial customer.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Pimlico Plumbers: London-headquartered plumbing and property maintenance company with a 24/7 emergency response model and employed (not subcontracted) engineer base. Directly comparable multi-trade service proposition targeting both residential and commercial customers.
• Aspect Maintenance: UK nationwide property maintenance company offering plumbing, heating, drainage, glazing, locksmith, electrical, and pest control services on a 24/7 basis. Closest direct multi-trade peer to Able Group in scope, customer mix, and dispatch model.
• Dyno-Rod: UK drainage and plumbing specialist with national engineer coverage, now part of British Gas/HomeServe group. Comparable on the drains and emergency plumbing legs of Able Group's portfolio and a meaningful share of the same emergency call-out demand.
• Direct365: UK nationwide commercial property maintenance and compliance provider offering plumbing, electrical, gas, glazing, and pest control on subscription and contract basis. Smaller and more commercially focused than Able Group but directly comparable multi-trade offering.

Broad incumbents

• HomeServe: Large UK-listed home emergency repairs and maintenance plan provider offering plumbing, drains, electrics, and gas cover on subscription. Same core service categories and customer base as Able Group, but operates at materially larger scale and via recurring membership plans.
• British Gas Home Services: The UK's largest home services and boiler cover provider, part of Centrica. Overlaps directly with Able Group's gas & heating, plumbing, and electrical services, but operates at vastly larger scale via long-term service plans and an employed engineer workforce.
• Mitie: FTSE-listed UK facilities management and professional services company. Competes with Able Group for outsourced commercial maintenance contracts, though Mitie operates at much greater scale and across a broader FM mandate including cleaning, security, and engineering services.
• ENGIE UK: Global energy and facilities services group with a large UK FM business (also named as an Able Group customer/partner). Direct overlap on commercial property maintenance, but with a much wider service portfolio and longer enterprise sales cycle.

Emerging players

• Checkatrade: UK consumer-facing platform that connects homeowners with vetted local tradespeople. Not a direct service provider like Able Group but a competing route-to-market that increasingly captures residential emergency maintenance demand and is listed alongside Able Group on its own site.
• Rated People: UK online marketplace that matches homeowners with local tradespeople across plumbing, electrical, gas, and other categories overlapping Able Group's portfolio. Platform-driven alternative to traditional maintenance providers, with growing consumer adoption.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/the-able-group

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Able Group