What Remac Enterprises does

REMAC Enterprises, Ltd. is a privately held business communications and technology provider headquartered in Hoffman Estates, Illinois, operating since 2012 with a headcount in the 11-50 range. The company delivers hosted VoIP phone systems, SIP trunking, and a cloud-hosted PBX built on the 2600Hz/Kazoo platform, with infrastructure running across multi-zone redundant AWS data centers and a contractual 99.9% uptime SLA. Its proprietary layer includes the REMAC Phone softphone for iOS and Android (using Linphone SDK, CallKit, and ConnectionService), an AI Phone Agent for 24/7 autonomous call answering and appointment booking, and a Microsoft Outlook add-in (REMAC Signature) distributed via Microsoft Marketplace.

The business serves small and mid-size businesses and selected enterprise accounts concentrated in the NW Chicago suburbs (Schaumburg, Arlington Heights, Palatine, Park Ridge, Elk Grove Village, Skokie, Northbrook, Lake Zurich, and others), with a particular vertical focus on trade contractors, medical/dental practices, and industrial/logistics operations. Revenue is generated through recurring VoIP and SIP subscriptions, AI Phone Agent subscriptions, usage-based SMS messaging, one-time custom software project fees (web, mobile, API integrations, WordPress, Next.js), ongoing software maintenance contracts, and hardware resale across Cisco, Grandstream, Mitel, Sangoma, Panasonic, and Plantronics. GTM combines direct sales with on-site consultations for local accounts, a self-serve 14-day free trial with no credit card or contract, and vertical-specific landing pages — most notably an AI phone agent funnel targeting trade contractors who buy Angi and HomeAdvisor leads.

Differentiation rests on physical proximity (same-day on-site support unmatched by national VoIP competitors), zero-touch phone provisioning, deep CRM and workflow integration via custom APIs, and a multilingual auto-attendant supporting English, Spanish, Korean, and Assyrian. The firm has no disclosed institutional funding, no parent company, and operates from a single Illinois entity.

Name

Remac Enterprises

Legal name

REMAC ENTERPRISES, LTD.

Website

https://remacenterprises.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

REMAC Enterprises is a privately held VoIP and business communications provider serving SMBs and trade contractors in the NW Chicago suburbs with hosted phone systems, AI-powered virtual receptionists, SIP trunking, mobile softphone apps, and custom software development services.

Ownership category

akta.pro rank

Product category

Hosted VoIP and Business Telecommunications

NAICS

Telecommunications Resellers and Agents for Wireless Telecommunication Services (51712)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Voice Calling (VoIP) Apps (BPAMACAC)

Keywords

• Hosted VoIP services
• Business phone systems
• SIP trunking services
• AI virtual receptionist
• Unified communications

Headquarters

HQ city

Palatine

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. VoIP Phone System Subscriptions: Monthly subscription charges for hosted VoIP phone service including extensions, features, and support. Subscription pricing with flat-rate plans and no per-minute charges on standard domestic calls. Businesses can add users, lines, or features without downtime.
2. SIP Trunking Services: SIP trunking subscriptions and per-minute charges for domestic, international, and toll-free calling, consolidated onto a single bill.
3. Custom Software Development: One-time project fees for custom software including web applications, mobile apps, API integrations, WordPress development, and Next.js solutions. Projects range from 2-3 months for simple applications to 6-12 months for enterprise solutions.
4. Hardware Sales: Sale of IP phones and related hardware (Cisco, Digium, Grandstream, Mitel, Panasonic, Plantronics, Sangoma, Snom, etc.).
5. AI Phone Agent Services: AI phone agent subscription as an add-on or standalone service, marketed specifically to trade contractors to capture missed leads from Angi and HomeAdvisor. Includes lead qualification, calendar booking, and after-hours coverage.
6. Software Maintenance and Support: Ongoing maintenance, updates, bug fixes, and technical support contracts for custom-built software.
7. Messaging Services (SMS/MMS): A2P text messaging services with per-message charges and surcharges passed through from carriers for unregistered, non-compliant, or improperly routed messaging traffic.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

REMAC Enterprises delivers hosted VoIP phone systems, SIP trunking, and an AI-powered phone agent to small and mid-sized businesses in the NW Chicago suburbs. The company also operates a native mobile softphone app (REMAC Phone) for iOS and Android and offers custom software development services covering web applications, mobile apps, and API integrations. The service bundle is sold on monthly subscriptions with no long-term contracts and includes same-day on-site support from the Hoffman Estates headquarters.

Product overview

REMAC Enterprises offers a unified communications and technology platform centered on VoIP phone systems with integrated AI capabilities. The core offering combines a hosted VoIP phone system (with SIP trunks, auto-attendant, HD voice, call routing) with an AI Phone Agent that serves as a 24/7 virtual receptionist. The REMAC Phone mobile app extends the VoIP system to iOS and Android devices with full desk-phone controls. Additional modules include Advanced API Integrations (VoIP/SMS APIs, CRM connectors), Zero-Touch Provisioning for auto-configuring devices, and a Microsoft Outlook add-in for CRM-managed email signatures. The company also offers custom software development services covering web applications, mobile apps, API integrations, WordPress, and Next.js development. A specialized vertical offering targets contractors with AI-powered lead qualification and appointment booking. The entire portfolio is unified under one team providing deployment, support, and ongoing management.

Differentiator

Problem solved

Functional benefit

Products and services

• VoIP Phone System Full hosted business phone system with Smart PBX, HD voice, auto-attendant, call routing, voicemail-to-email, and conference calling. Scales from 5 to 500 users and deploys in days. Sold on monthly subscriptions to SMBs in the NW Chicago suburbs.
• AI Phone Agent AI-powered virtual receptionist that answers calls 24/7 with natural-sounding speech, routes callers, handles common questions, qualifies leads, and books appointments. Custom-trained on each customer's business and integrated directly with the REMAC VoIP system. Offered as a subscription add-on, with a specialized marketing focus on trade contractors (roofing, plumbing, HVAC, remodeling) for capturing Angi and HomeAdvisor leads.
• REMAC Phone Mobile App Native iOS (CallKit) and Android softphone app distributed via the Apple App Store and Google Play Store. Provides full desk-phone controls (hold, transfer, park), real-time presence (BLF), searchable call history, and push notifications. Free for all REMAC VoIP customers.
• SIP Trunking Service SIP trunk subscription covering domestic, international, and toll-free calling on a single bill. Allows businesses to keep their existing PBX hardware while reducing costs versus traditional phone lines.
• Advanced API Integrations Custom integrations connecting the REMAC VoIP system, SMS, and third-party tools (CRMs, helpdesks, custom workflows) into existing business processes via VoIP/SMS APIs and CRM connectors.
• Zero-Touch Provisioning Plug-and-play device provisioning service that ships IP phones pre-configured to automatically configure themselves on the customer's network when plugged in, eliminating on-site installation visits.
• Custom Software Development Project-based software development service covering web applications, mobile apps, API integrations, WordPress sites, and Next.js solutions. Project durations range from 2-3 months for simple applications to 6-12 months for enterprise solutions.
• REMAC Signature Add-in for Microsoft Outlook Microsoft Outlook add-in that automatically applies CRM-managed email signatures to outgoing messages. Distributed via the Microsoft Marketplace and Microsoft 365 admin center Centralized Deployment.

Quantifiable outcome

• 40-60% savings on monthly phone costs vs. traditional landline providers
• +4 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability7 records

Feature7 records

Partnerships

15 partnerships are on record, tiered core and supporting.

• 2600Hz (Kazoo)coreTechnology or Integration2600Hz (Kazoo) is the VoIP platform used by REMAC for call routing and telephony features in the REMAC Phone app. Processing of voice calls through their infrastructure is necessary to deliver VoIP services.
• Bandwidth.comcoreTechnology or IntegrationBandwidth.com provides SMS and telephony carrier services for REMAC Phone, including voice traffic termination and origination through third-party telecommunication carriers.
• Microsoft (iOS CallKit, Android ConnectionService, Office.js, Microsoft 365)coreTechnology or IntegrationMicrosoft provides the platform APIs enabling REMAC Phone to integrate with native iOS calling (CallKit) and Android calling interfaces (ConnectionService), and the REMAC Signature add-in runs inside Microsoft Outlook using Office.js APIs and is distributed via Microsoft Marketplace and Microsoft 365 admin center.
• VercelsupportingTechnology or IntegrationVercel hosts REMAC CRM (crm.onremac.com). The HTTPS request from the REMAC Signature add-in terminates on Vercel's edge network before reaching application code.
• MongoDB AtlassupportingTechnology or IntegrationMongoDB Atlas provides the managed database service for storing signature HTML configurations in REMAC CRM. Data at rest is encrypted using AES-256.
• Linphone SDKsupportingTechnology or IntegrationLinphone SDK is the open-source VoIP engine used by the REMAC Phone app for voice calling functionality. No data is collected by this third-party library.
• Firebase Cloud Messaging (Google)supportingTechnology or IntegrationGoogle Firebase Cloud Messaging provides push notifications for incoming calls and voicemail alerts on the Android version of REMAC Phone. Device tokens are transmitted to Google FCM.
• Apple (APNs / PushKit)supportingTechnology or IntegrationApple Push Notification service and PushKit provide VoIP push notifications for incoming call wake-up and alerts on iOS. Device tokens are transmitted to Apple.
• AWS (Multi-zone redundant hosting)coreTechnology or IntegrationREMAC's VoIP infrastructure runs across multi-zone redundant AWS datacenters for optimal performance and 99.9% uptime reliability.
• CiscosupportingTechnology or IntegrationCisco IP phones are sold and supported by REMAC as part of its hardware offerings. Toll-free North America support: 866-606-1866.
• GrandstreamsupportingTechnology or IntegrationGrandstream IP phones supported by REMAC. Support contact: 617-566-9300.
• Mitel (Aastra)supportingTechnology or IntegrationMitel/Aastra IP phones supported by REMAC. Toll-free North America support: 800-574-1611.
• SangomasupportingTechnology or IntegrationSangoma IP phones and equipment supported by REMAC. Toll-free North America support: 800-388-2475.
• PanasonicsupportingTechnology or IntegrationPanasonic IP phones supported by REMAC. SIP support: 800-528-6747 Option 1.
• Plantronics (Poly)supportingTechnology or IntegrationPlantronics/Poly headsets supported by REMAC. Toll-free North America support: 800-544-4660.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/remacenterprise

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Remac Enterprises