Lighthouse Health Group

What Lighthouse Health Group does

Lighthouse Health Group is a privately held Australian multidisciplinary healthcare practice founded in 2000 by Jane Burns as Australia's first Clinical Nurse Consultant-led rehabilitation practice. The firm delivers four integrated service streams across two office locations in Sydney (NSW) and Perth (WA): (1) NDIS-registered allied health delivery — Support Coordination, Specialist Support Coordination, Occupational Therapy (adult and paediatric), Physiotherapy, complex and simple Home Modifications, and Assistive Technology prescription; (2) medico-legal reporting and Life Care Planning for law firms, insurers and financial planners, with Life Care Plans delivered to seven countries including Australia, New Zealand, the USA, the UK, Norway, Malaysia and Singapore; (3) long-term private Case Management and Specialist Support Coordination for catastrophically injured and complex clients (some engagements spanning 30+ years); and (4) allied health services delivered under NDIS, iCare (Lifetime Care and NSW Workers schemes), private funding and other government schemes, including telehealth outreach to regional and remote areas such as the Pilbara and Kimberley.

The firm's core technical differentiator is its Internationally Certified Nurse Life Care Planning methodology — Lighthouse Health Group states it is the only Australian consultancy with three AANLCP-certified Nurse Life Care Planners, producing peer-reviewed, court-defensible Life Care Plans covering 14+ care categories. Operations are governed by a single Quality Management System anchored by the 2020 NDIS Quality and Safeguards audit completion, with compliance to the Privacy Act 1988 (Cth), all 13 Australian Privacy Principles, and the NSW Health Records and Information Privacy Act 2002; records are retained for seven years post-discharge (or age 25 plus 7 years for under-18s) under unique client identification numbers.

The business model is professional services fee-for-engagement across three pricing constructs: NDIS-funded services claimed through participants' NDIS accounts at NDIS price-guide rates; quote-based medico-legal and Life Care Plan engagements commissioned by law firms, insurers and financial planners; and quote-based long-term case management for private clients. Headcount is approximately 20-25 staff across the two offices with a senior-heavy clinical mix; the firm is privately held with no disclosed external shareholders, no funding rounds, and no parent company. Revenue is concentrated in NSW and WA for NDIS work and is internationally distributed for medico-legal Life Care Plan commissions, with the Director (Jane Burns) personally engaged on the largest matters.

Name

Lighthouse Health Group

Legal name

Lighthouse Health Group

Website

https://lighthousehealthgroup.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Lighthouse Health Group is a privately held Australian multidisciplinary healthcare practice founded in 2000, delivering NDIS-registered allied health, long-term case management, and court-defensible medico-legal Life Care Planning across NSW, WA and six other countries. It serves NDIS participants, catastrophically injured private clients, and law firms/insurers commissioning expert reports.

Ownership category

akta.pro rank

Product category

Disability and Allied Health Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Nursing Care Facilities (Skilled Nursing Facilities) (62311)

SIC

Services-Home Health Care Services (8082), Services-Skilled Nursing Care Facilities (8051)

akta.pro industry

PRIMARYHSABAEAJ

Dementia Care Coordination & Care Planning

Home & Personal Services/Elder Care & In-Home Care Services/Dementia & Alzheimer’s In-Home Care

Keywords

• NDIS service provider
• Allied health services
• Medico-legal reporting
• Life care planning
• Case management services

Headquarters

HQ city

Artarmon

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. NDIS-funded service delivery: Registered NDIS provider delivering Support Coordination, Specialist Support Coordination, Occupational Therapy, Home Modifications (complex and simple), and Physiotherapy to NDIS participants. Fees claimed through participants' NDIS accounts.
2. Medico-legal reporting and Life Care Planning: B2B professional services for law firms, insurers, and financial planners: individually tailored, peer-reviewed, court-defensible Life Care Plans and standalone OT/Physiotherapy/Nursing Medico-Legal Reports commissioned in connection with personal injury and catastrophic injury claims. Delivered across Australia, NZ, USA, UK, Norway, Malaysia, Singapore.
3. Private Case Management and Specialist Support Coordination: Long-term, episodic, professional case management for private clients (some for over 30 years) who choose not to self-manage. Includes catastrophically injured and medico-legal case management work.
4. Allied Health professional services (private and scheme-funded): Physiotherapy, Occupational Therapy (adult and paediatric), Home Modifications, and Assistive Technology services delivered under NDIS, iCare (Lifetime Care and NSW Workers schemes), privately funded, and other government schemes. Services delivered in-home, in-clinic, and via telehealth.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

Lighthouse Health Group is a nurse-led healthcare consultancy delivering NDIS-registered allied health, case management and support coordination services to people with disabilities, alongside a specialist medico-legal practice preparing Life Care Plans and expert reports for law firms, insurers and financial planners. Services are delivered by Occupational Therapists, Physiotherapists, Clinical Nurse Consultants and Specialist Support Coordinators from offices in Sydney (NSW) and Perth (WA), with international delivery of Life Care Plans across Australia, New Zealand, USA, UK, Norway, Malaysia and Singapore.

Product overview

Lighthouse Health Group is a single integrated clinical practice — not a multi-product software platform — offering a portfolio of healthcare service lines delivered by Occupational Therapists, Physiotherapists, Clinical Nurse Consultants and Specialist Support Coordinators. The core clinical services (Case Management, Support Coordination, Specialist Support Coordination, Physiotherapy, Occupational Therapy, Home Modifications and Assistive Technology) are delivered under the NDIS registered-provider umbrella across WA and NSW. Layered on top of this clinical core is a specialist medico-legal practice providing Life Care Planning, Nursing Services & Equipment Reports, Occupational Therapy Medico-Legal Reports, Neuro Physiotherapy Medico-Legal Reports and End of Life Planning for legal firms, insurers and financial planners. All service lines are coordinated by the Director (Jane Burns) and Quality Manager under a single Quality Management System, with shared intake, consent and privacy governance (Privacy Act 1988, Australian Privacy Principles, NSW Health Records and Information Privacy Act 2002) and are anchored by the company's 2020 NDIS Quality and Safeguards audit completion.

Differentiator

Problem solved

Functional benefit

Brands

• Lighthouse Health Group WA: Regional operating reference for the Western Australian office and team.

Products and services

• Case Management Long-term, flexible coordination of multidisciplinary services for people with injury or disability; Case Managers act as project managers to develop, monitor and evaluate cost-effective plans tailored to the individual's goals. Delivered to NDIS participants, private clients (some for over 30 years) and medico-legal case management engagements.
• NDIS Services (registered provider) Registered National Disability Insurance Scheme provider delivering Support Coordination, Specialist Support Coordination, Occupational Therapy (adult and paediatrics), Home Modifications (complex and simple), and Physiotherapy to NDIS participants across NSW and WA.
• Support Coordination NDIS-funded service that helps participants connect with funded supports, navigate their plan budget, identify goals, select providers and prepare for plan reviews, with the goal of progressing participants to manage their plan independently.
• Specialist Support Coordination Higher-level, tertiary-qualified coordination for NDIS participants facing complex challenges such as multiple health diagnoses, significant change in health status, education requirements or justice involvement; aimed at reducing barriers to plan implementation.
• Physiotherapy Capacity-building physiotherapy practice maximising mobility, prescribing assistive technology and mobility aids, linking clients with local gyms/pools/recreation and developing individualised home exercise programs to enable community re-engagement.
• Occupational Therapy Evidence-based, home- and centre-based Occupational Therapy for adults and children (in WA, adolescents to adults) covering functional assessments, SDA/SIL assessments, simple adaptive aids and complex equipment prescription, FIM/WeeFIM accredited assessments and assistive technology recommendations.
• Home Modifications (Simple & Complex) NDIS-accredited simple and complex home modifications delivered by Occupational Therapists, ranging from handrails and ramps to full bathroom and kitchen modifications, custom builds in consultation with architects/builders, and environmental control/home automation prescription.
• Assistive Technology Assessment and recommendation for simple and complex assistive technology including power and manual wheelchairs, seating and positioning, manual handling assessment, staff training and equipment for activities of daily living (work, school, self-care and leisure).
• Life Care Planning Comprehensive, peer-reviewed, court-defensible Life Care Plans prepared by Internationally Certified Nurse Life Care Planners, projecting lifetime medical, nursing, therapeutic, equipment, home modification, transport, educational and vocational needs; delivered across Australia, NZ, US, UK, Norway, Malaysia and Singapore.
• Medico-Legal Reports Standalone Occupational Therapy, Physiotherapy, and Nursing Services & Equipment medico-legal reports produced for legal firms, insurers and financial planners, covering functional assessment, equipment, future care needs, gratuitous care, pharmacology and risk management.
• Nursing Services & Equipment Reports (Medico-Legal) Comprehensive Personal Care, Equipment and Nursing Services Reports addressing disposable medical equipment (including ventilation), current and future nursing care, bowel/bladder/skin management, pain management, nutrition, and pharmacological supplies for people with complex lifelong medical needs.
• End of Life Planning Compassionate, medically informed care planning for individuals with terminal illness, developed by Clinical Nurse Consultants in collaboration with legal teams, insurers and financial planners; supports advance care directives and medico-legal reporting.

Quantifiable outcome

• Contributing to over 413,200 global impacts through B1G1 partnership (since 2012)
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eight partnerships are on record, tiered minor and core.

• B1G1 (Buy One Give One)minorOthers · 1 January 2012B1G1 is a global giving initiative that turns everyday business transactions into tangible positive impact. Lighthouse Health Group joined B1G1 in 2012 and has since contributed to over 413,200 global impacts. LHG staff have participated in B1G1 Study Tours to see impact first-hand.
• National Disability Insurance Agency (NDIA) / NDIS Quality and Safeguards CommissioncoreOthersLighthouse Health Group is a registered NDIS provider, having successfully completed the NDIS Quality and Safeguards audit in 2020. NDIS registration enables delivery of Support Coordination, Specialist Support Coordination, Occupational Therapy, Home Modifications (complex and simple), and Physiotherapy to NDIS participants.
• Case Management Society of Australia and New Zealand (CMSA)minorOthersLighthouse Health Group staff (including Jane Burns, Kelly Leggett, and Elizabeth Shannon) hold CMSA corporate membership / Certified Practitioner status; CMSA's definition of case management is used by LHG in its service descriptions.
• Elringtons LawyerscoreImplementation/ SI/ Consulting PartnerReferrer and commissioning law firm for medico-legal work. Per testimonial from Matthew Bridger (Director – Litigation), LHG Life Care Plan and reports were 'instrumental' in achieving a $12M award; described as 'a much more detailed and reasoned assessment than your competition'.
• Turner Freeman LawyerscoreImplementation/ SI/ Consulting PartnerReferrer and commissioning law firm. Per Angela at Turner Freeman Lawyers: LHG's report on client JL was 'the most thorough and comprehensive report regarding nursing care and allied health I have ever seen'.
• Mandel & Norwood (Attorneys at Law, California)coreImplementation/ SI/ Consulting PartnerUS-based plaintiff law firm that has worked with Jane Burns and Lighthouse Health Group for 5+ years on a large traumatic brain injury dispute; commissions Life Care Plans and case management services. Opposing counsel described LHG's Life Care Plan as 'the best' they had ever seen.
• QBE InsurancecoreImplementation/ SI/ Consulting PartnerInsurer partner; testimonial from Georgia R (QBE) praises Kelly Leggett's work across three complex claims, citing her 'responsiveness, empathy, and collaborative spirit' and 'expertise in managing these complex claims'.
• NAB (National Australia Bank)minorChannel Partner/ Reseller/ DistributorBank referral relationship; per the Sheila M testimonial, NAB contacted a case manager (LHG) to set up in-home services for a customer discharged from hospital, enabling her to remain at home with her cat and resume volunteer work.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Connect Case Management (ccm.): Australian case management and allied health firm offering complex injury case management, NDIS support coordination, and medico-legal reporting. Closest direct comparable to LHG in scope, multi-service clinical-plus-medico-legal model, and small team size; explicitly named as a former employer of LHG's Quality Manager.
• Northcott: Established NSW-based NDIS-registered disability services provider delivering OT, physio, accommodation, support coordination, and case management across multiple states. Comparable in multidisciplinary allied health + case management mix and NDIS registered-provider model, though significantly larger in scale.
• Cerebral Palsy Alliance: Major Australian NDIS-registered allied health and disability services provider offering OT, physio, speech pathology, accommodation, and assistive technology across NSW and ACT. Closest large-NDIS peer on the clinical disability/allied health side; LHG senior paediatric OT (Kylie Good) previously worked there.
• Aspect (Autism Spectrum Australia): National autism-specific NDIS provider delivering OT, psychology, speech pathology, and support coordination across Australia. Comparable in multidisciplinary allied health under NDIS registered-provider model; LHG senior OT Anna Vaughan previously worked at Aspect.
• Yooralla: Long-established Victorian disability services and therapy provider offering OT, physio, accommodation, case management, and home modifications under NDIS. Comparable multidisciplinary NDIS-registered allied health model with complex home modifications and equipment prescription.
• St Giles: Tasmania-based disability and allied health provider delivering OT, physio, accommodation, and case management. Comparable multidisciplinary NDIS-registered allied health model; LHG OT Bronwyn Linton previously worked in Tasmania with a similar provider ecosystem.
• Achieve Australia: NSW-based disability services provider offering accommodation, support coordination, therapy, and case management. Comparable NDIS-registered allied health and case management mix focused on complex and high-support needs participants.

Broad incumbents

• Life Without Barriers: One of Australia's largest national NDIS, aged care, and child protection providers offering disability, allied health, and case management services across all states. Wider portfolio and significantly larger scale than LHG; comparable NDIS-registered allied health and case management offering but operates as a broad incumbent rather than specialist medico-legal practice.
• HenderCare: National Australian allied health, disability, and aged care provider delivering OT, physio, behaviour support, and home modifications across multiple states and funded schemes. Comparable NDIS allied health and home modifications offering but at significantly larger scale and broader scheme coverage than LHG.
• The Benevolent Society: Large established Australian community, disability, and aged care NGO delivering allied health, case management, and early childhood services under NDIS and other schemes. Comparable multidisciplinary NDIS-registered allied health and case management offering but at significantly larger scale and across broader community services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/lighthouse-health-group

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lighthouse Health Group