HenderCare
- Company typePrivate
- Founded2004
- HeadquartersAdelaide, Australia
- Headcount1,001–5,000
- GTM typeB2B and B2C
- OfferingServices
HenderCare firmographics
Firmographics- Name
- HenderCare
- Legal name
- HenderCare
- Website
- https://hendercare.com.au
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Ownership category
- akta.pro rank
HenderCare industry classification
Industry- Product category
- Home Healthcare Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (62161), Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340)
- SIC
- Services-Home Health Care Services (8082), Services-Help Supply Services (7363)
- akta.pro primary industry
- Dementia/Alzheimer’s In-Home Care (Non-Medical) (HLADAGAG)
- akta.pro secondary industry
- Morning/Bedtime Routine Assistance (HSABABAH)
Keywords
Where HenderCare is headquartered
LocationHeadquarters
- HQ city
- Adelaide
- HQ country
- Australia
- HQ region
- Oceania
Offices7 records
Markets served
HenderCare business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Home Care Packages: Government-funded in-home care packages (Levels 1-4) providing daily funding contributions for aged care services including domestic assistance, personal care, nursing, and therapy services.
- NDIS Services: Registered NDIS provider delivering disability supports funded through the National Disability Insurance Scheme, including home and community supports and Supported Independent Living.
- Commonwealth Home Support Programme (CHSP): Entry-level government-funded support services for older Australians through the Commonwealth Home Support Programme.
- Private Care Services: Fee-for-service in-home care available to individuals without government funding or who want additional services beyond their package.
- Veterans Home Care (VHC) & DVA HHS: Home care services for eligible veterans and war widows funded through the Department of Veterans' Affairs.
- Staffing Solutions: Provides aged care and disability support staff to other providers including hospitals, aged care residential facilities, disability residential care facilities, and home care providers for short-term shift cover or longer-term staffing solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Daily | Level 1 - Basic Care Needs: $24.73 per day |
| Subscription | Daily | Level 2 - Low Level Care Needs: $43.50 per day |
| Subscription | Daily | Level 3 - Intermediate Care Needs: $94.66 per day |
| Subscription | Daily | Level 4 - High Level Care Needs: $143.50 per day |
| Subscription | Daily | Basic Daily Fee: Up to $10.32 per day |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels8 records
HenderCare product offering
Product offeringCore offering
HenderCare provides in-home aged care services, NDIS-funded disability supports, and allied health therapies (occupational therapy, speech pathology, physiotherapy, psychology, social work, play therapy, dietetics) delivered by employed care workers and clinicians across all Australian states and territories. The company also supplies staffing solutions to other healthcare providers and complements in-person care with telehealth delivery via Physitrack and Coviu platforms.
Product overview
HenderCare is a comprehensive in-home health and community care provider offering three integrated service divisions: Aged Care Services (Support at Home, Commonwealth Home Support Programme, Veterans Home Care, Private Care, and Home Care Packages), Disability Support Services (NDIS Home & Community Support, Supported Independent Living), and Allied Health Services (Occupational Therapy, Speech Pathology, Physiotherapy, Psychology, Social Work, Play Therapy, and Dietetics). The company also provides Staffing Solutions to other care providers and operates the HenderCare Foundation as its charitable arm. Services are delivered through a network of offices across South Australia, Victoria, Western Australia, New South Wales, Australian Capital Territory, Tasmania, and Queensland, with Telehealth Services complementing in-person delivery.
Differentiator
Problem solved
Functional benefit
Products and services
- Support at Home In-home aged care support helping older people continue living independently in their own homes, including domestic assistance, personal care, transport, meal preparation, and nursing care.
- Commonwealth Home Support Programme (CHSP) Government-funded entry-level home support for older Australians providing basic services to help them stay independent at home.
- Veterans Home Care (VHC) & DVA Household Services Specialised home care services for eligible veterans and war widows, including domestic assistance, personal care, home maintenance, and respite care delivered by qualified registered providers.
- Private Care Flexible, personalised in-home support without government funding delays, allowing individuals to access care quickly while maintaining independence and quality of life through tailored services.
- Home Care Packages Commonwealth Government-funded in-home care packages (Levels 1–4) providing coordinated support including domestic assistance, home maintenance, transport, personal care, meal preparation, nursing care, social support, and therapy services under a consumer-directed care model.
- NDIS Home & Community Support Services In-home NDIS supports helping people with disability build skills, confidence, and independence at home or in the community, focusing on capacity building, choice, and long-term wellbeing.
- Supported Independent Living (SIL) NDIS-funded support services for people with disability requiring help with daily living activities to live as independently as possible.
- Occupational Therapy Therapy services helping individuals of all ages improve daily living skills, achieve greater independence, and build confidence. Includes wheelchair assessments and home exercise programs.
- Speech Pathology Communication and swallowing therapy services for people of all ages, including NDIS speech pathology for communication goals, AAC support, and swallowing difficulties (dysphagia).
- Physiotherapy
Companies that use HenderCare
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles4 records
HenderCare technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature2 records
HenderCare partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered minor and core.
- Youth OpportunitiesminorProud sponsor of Youth Opportunities and their Personal Leadership Program (PLP), supporting youth development in South Australia.
- ProVisualminorPartnership to provide free in-village presentations covering common FAQs of in-home aged care for retirement village residents.
- National Disability Insurance Agency (NDIA)coreRegistered NDIS Provider partnership for delivering disability supports under the National Disability Insurance Scheme across Australia.
- My Aged CarecorePartnership with Australian Government's My Aged Care gateway for aged care assessment and service access.
- Department of Veterans' AffairscoreProvider of Veterans Home Care (VHC) and DVA Household Services for eligible veterans and war widows.
Scale indicators2 records
Recent moves10 records
Expansion highlights5 records
HenderCare competitors and assessment
Company assessmentDirect peers
- KinCare: Large Australian in-home care provider delivering aged care, disability, and nursing services across NSW, QLD, VIC, WA, SA, and ACT. Directly comparable to HenderCare's Home Care Packages, NDIS, and private care service lines.
- Bolton Clarke: Major Australian community care provider formed from the merger of RSL Care and RDNS, delivering home nursing, allied health, and aged care services nationally. Direct competitor in Home Care Packages, CHSP, NDIS, and B2B staffing with substantially larger scale.
- Silver Chain Group: One of Australia's largest in-home health and aged care providers, offering nursing, allied health, personal care, and end-of-life care across WA, SA, QLD, NSW, and VIC. Direct competitor for HenderCare's home nursing, CHSP, HCP, and allied health lines.
- BlueCare: UnitingCare Queensland's community care arm, providing in-home aged care, NDIS, allied health, and residential services across Queensland and Northern NSW. Directly comparable to HenderCare's NDIS and aged care services with regional QLD overlap.
- Mercy Health: Catholic not-for-profit provider of residential aged care, home care, and allied health services primarily across Victoria, NSW, and WA. Direct competitor in HCP, CHSP, and NDIS within Mercy Health's geographic footprint.
- BaptistCare: Faith-based community services provider offering in-home aged care, NDIS support, allied health, and retirement living across NSW, ACT, WA, and VIC. Comparable service portfolio including HCP, CHSP, and NDIS to HenderCare.
- Home Instead Australia: National in-home aged care franchise operating across Australia, specialising in personal care, dementia support, and companionship services. Directly comparable to HenderCare's Support at Home and dementia in-home care offering.
- Uniting (Uniting NSW.ACT): Large NSW/ACT community services organisation providing in-home aged care, NDIS supports, allied health, and social services. Comparable service lines, especially in the eastern states where both compete for HCP and NDIS clients.
Broad incumbents
- Estia Health: ASX-listed residential aged care operator with 70+ homes across Australia. Adjacent incumbent — primarily residential but increasingly expanding home care services, representing a competitive threat to HenderCare as care models converge.
- Australian Unity: Mutual company providing banking, insurance, retirement living, and home care services across Australia. Home care division competes with HenderCare on HCP and CHSP, but operates as part of a much broader portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
HenderCare social profiles
Digital presenceHenderCare compliance and trust
Trust signalCompliance6 records
HenderCare financial estimates
Financial estimateRevenue estimate
Valuation estimate
HenderCare leadership team
Management profileNumber of profiles
Profiles7 records
HenderCare subsidiaries and ownership
Company hierarchySubsidiaries1 record
HenderCare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
HenderCare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about HenderCare
What does HenderCare do?
HenderCare provides in-home aged care services, NDIS-funded disability supports, and allied health therapies (occupational therapy, speech pathology, physiotherapy, psychology, social work, play therapy, dietetics) delivered by employed care workers and clinicians across all Australian states and territories. The company also supplies staffing solutions to other healthcare providers and complements in-person care with telehealth delivery via Physitrack and Coviu platforms.
Is HenderCare a public or private company?
HenderCare is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was HenderCare founded?
HenderCare was founded in 2004. It employs 1,001 to 5,000 people.
Where is HenderCare based?
HenderCare is headquartered in Adelaide, Australia, in the Oceania region.
How does HenderCare make money?
Six revenue lines are on record. Home Care Packages are the primary driver. The others are NDIS Services, commonwealth Home Support Programme (CHSP), private Care Services, veterans Home Care (VHC) & DVA HHS and staffing Solutions.
Who are HenderCare's main competitors?
Direct peers on record are KinCare, Bolton Clarke, Silver Chain Group, BlueCare, Mercy Health, BaptistCare, Home Instead Australia and Uniting (Uniting NSW.ACT). Broad incumbents are Estia Health and Australian Unity.
Does HenderCare have an API?
No public API is recorded for HenderCare.
What industry is HenderCare in?
HenderCare's product category is Home Healthcare Services. Its primary akta.pro industry code is HLADAGAG, Dementia/Alzheimer’s In-Home Care (Non-Medical), with a secondary code of HSABABAH, Morning/Bedtime Routine Assistance. Its NAICS code is 624120 and its SIC code is 8082.