Genie IT Services
- Company typePrivate
- Founded1992
- HeadquartersSt. Petersburg, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
Genie IT Services firmographics
Firmographics- Name
- Genie IT Services
- Legal name
- Genie IT Services LLC
- Website
- https://geniewish.com
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Genie IT Services industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design Services (541512), Other Computer Related Services (541519)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)
Keywords
Where Genie IT Services is headquartered
LocationHeadquarters
- HQ city
- St. Petersburg
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Genie IT Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Managed IT Services / Proactive Maintenance: Flat-rate monthly fee covering all remote and in-shop labor costs, system monitoring, and maintenance. Provides predictable costs with no surprise billing when network issues arise.
- Systems Procurement and Hardware Sales: Sale of servers, desktops, laptops, and workstations with dual 3-year warranty. Partners with DELL, HP, and IBM for enterprise hardware solutions.
- Computer and Device Repair Services: Break-fix and repair services for computers, laptops, tablets, POS systems, and game consoles. Services include motherboard repairs, component upgrades, and data recovery.
- Website Services: Domain registration, hosting, web design, and SEO services. DIY domain pricing from $9.95/year, full-service web design starting at $65/year for setup assistance.
- Genie Business SMS Platform: Monthly subscription service at $99/month for the entire team, offering business texting, reviews management, webchat, video chat, and multi-channel messaging integration.
- VPN Services: Remote Access VPN starting at $2.85/month for up to 5 devices. Site-to-Site VPN starting at $15/month.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Genie Business SMS - All-in-one platform for business texting |
| Subscription | Annual | DIY Domain Registration |
| One time/ perpetual license | Annual | Website Setup Assistance |
| Subscription | Monthly | Remote Access VPN (PIA) |
| Subscription | Monthly | Site-to-Site VPN |
| Subscription | Monthly | Managed IT Services |
| One time/ perpetual license | Multi-year contract | Dual 3-Year Warranty |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
Genie IT Services product offering
Product offeringCore offering
Genie IT Services is a managed IT services provider that delivers proactive 24/7 network monitoring, multi-layered cybersecurity, data backup and recovery, server and network design, computer and POS repair, systems procurement, and website services for small and midsize businesses (5–100 workstations) in the Tampa Bay area and nationwide. The company combines flat-rate managed IT subscriptions with on-site break-fix repair, hardware sales from DELL/HP/IBM, and recurring subscriptions for its Genie Business SMS messaging platform.
Product overview
Genie IT Services is a managed IT services provider offering a comprehensive portfolio of technology services for small to medium-sized businesses in the Tampa Bay area. The company operates as a single unified service provider rather than a platform-with-modules architecture, offering distinct service lines that span computer repair (laptop, desktop, tablet, POS), server and networking infrastructure, cybersecurity (multi-layered approach with VPN, compliance), data backup and recovery, proactive managed IT maintenance, website services (domain, hosting, design, SEO), and business communications (SMS marketing platform). The company was founded in 1992 and maintains a Technology Center in St. Petersburg, Florida, while also providing on-site and remote support services nationwide.
Differentiator
Problem solved
Functional benefit
Products and services
- Computer & Laptop Repair Professional computer and laptop repair services covering all makes and models of desktop computers, notebook computers, laptops, tablets, POS workstations, game consoles, and networks. Includes motherboard, CPU, DC jack, keyboard, screen, power supply, and optical drive repairs; memory and hard drive upgrades; virus removal; and trade-in and warranty repair options offered nationwide.
- On-Site Computer Repair Mobile computer repair services in which Genie technicians travel to the client's location to solve PC, server, software, and hardware issues, with quick turnaround and optional pickup and delivery to the Technology Center.
- Server & Networking Network design, build, maintenance, and service for wired, wireless, and cloud networks, including Microsoft Active Directory, file sharing, print sharing, and internet sharing services for SMB environments.
- Data Backup and Recovery Comprehensive backup and disaster recovery services including off-site dissimilar-server backup, recovery from servers, laptops, desktops, tablets, cell phones, Apple devices, and USB media, hard drive recovery, deleted-file and formatted-drive recovery software, and RAID 0/1/5 restore.
- Network & Cyber Security Multi-layered cybersecurity protection including network security evaluation, assessment, and implementation, Remote Access and Site-to-Site VPN services, HIPAA, SOC, and FINRA compliance support, internal threat protection, and employee security best practices training.
- Proactive Maintenance (Managed IT) Managed IT services delivered under a flat-rate monthly subscription, covering all remote and in-shop labor, automated maintenance, 24/7/365 network operations center monitoring, system and security updates, local and cloud backup, help desk support with a one-click request button, and remote technician assistance.
- Website Services Complete web presence services including domain name registration, web hosting, DIY website options, web building assistance, full-service dynamic CMS website design, e-commerce and shopping cart integration, SEO, blog and forum setup, chat site creation, and ongoing website maintenance.
- Genie Business SMS Subscription-based business texting and messaging platform at $99 per month per team, combining Google review building, client communication, one-click video chat, webchat, Messenger integration, mass text campaigns, smart replies, a mobile app, and Zapier and custom integrations in a single dashboard.
- Systems Procurement Hardware procurement services for DELL, HP, and IBM servers and storage, and desktops, laptops, 2-in-1 devices, and tablets, configured as custom-built or name-brand solutions and backed by an inclusive dual 3-year warranty plus a 30-day 100% trade-up policy and authorized warranty repair services.
- Security Awareness Training Standalone security awareness training program delivered through the Wizer Training platform with short example videos, including free training for existing clients and a Boost program for expanded training needs.
Quantifiable outcome
- 15-minute ticket response time guarantee
- +4 more outcomes
Companies that use Genie IT Services
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles3 records
Genie IT Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability2 records
Feature4 records
Genie IT Services partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- DELLcoreAuthorized partner for servers and storage solutions. Genie IT Services configures and builds DELL server and storage solutions to fit any business situation, from startup to complex enterprise networks.
- HP (Hewlett-Packard)coreAuthorized partner for servers, desktops, laptops, and workstations. Partner relationships enable configuration and build of HP solutions for any business need.
- IBMcoreAuthorized partner for servers and storage solutions. Provides enterprise-grade hardware options for complex business networks.
- TeamViewercoreRemote support software used by Genie IT technicians to access and service client systems remotely. Quick Support version available for Mac users.
- GCS DomainsminorDo-it-yourself domain registration service recommended for clients who want to build their own websites. Provides domain pricing from $9.95 per year.
- Private Internet Access (PIA)minorAward-winning VPN service that Genie IT Services recommends and sets up for clients. Offered at $2.85 per month for up to 5 devices.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Genie IT Services competitors and assessment
Company assessmentDirect peers
- NerdsToGo: NerdsToGo is a franchise-based SMB IT services provider offering computer repair, managed IT, and networking to small businesses and residential customers — directly comparable to Genie's break-fix + managed-IT mix in the same SMB workstation band.
- CMIT Solutions: CMIT Solutions is a national franchise network of managed IT service providers serving SMBs with proactive monitoring, cybersecurity, and compliance services — directly analogous to Genie's model and customer profile.
- Computer Troubleshooters: Computer Troubleshooters is a global franchise network of small-business IT service providers offering on-site computer repair, networking, and managed services — closely aligned with Genie's SMB IT services orientation.
- ITonDemand: ITonDemand is an SMB-focused managed IT services provider delivering cybersecurity, cloud, and compliance services — overlapping with Genie's managed IT, cybersecurity, and regulated-vertical focus.
- Be Structured Technology Group: Be Structured is a Los Angeles-based managed IT services provider for SMBs with strong compliance (HIPAA/PCI) expertise — directly comparable to Genie's regulated-vertical managed services offering.
Broad incumbents
- Kaseya: Kaseya is a large incumbent provider of IT management and security software for MSPs and SMBs — a broader incumbent serving the same end-customers indirectly via the MSP ecosystem that competes with Genie's services.
- ConnectWise: ConnectWise is a large incumbent platform for MSPs and SMBs offering PSA, RMM, cybersecurity, and business management — a broader incumbent whose end-customers overlap with Genie's SMB targets.
- CompuCom: CompuCom is a large IT services and managed workplace provider serving mid-market and enterprise — a broader incumbent in the same IT services category, though operating at significantly larger scale than Genie.
Emerging players
- The IT Mentor: The IT Mentor is a smaller, growing managed IT services provider focused on SMBs in regional U.S. markets — an emerging player with comparable offerings (managed IT, cybersecurity, break-fix) targeting a similar SMB customer profile.
- Velocity IT: Velocity IT is a Dallas-based managed IT services and cybersecurity provider for SMBs — an emerging regional player with overlapping managed-IT and cybersecurity offerings aimed at the same SMB segment.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Genie IT Services social profiles
Digital presenceGenie IT Services compliance and trust
Trust signalCompliance3 records
Genie IT Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Genie IT Services leadership team
Management profileNumber of profiles
Profiles1 record
Genie IT Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Genie IT Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Genie IT Services
What does Genie IT Services do?
Genie IT Services is a managed IT services provider that delivers proactive 24/7 network monitoring, multi-layered cybersecurity, data backup and recovery, server and network design, computer and POS repair, systems procurement, and website services for small and midsize businesses (5–100 workstations) in the Tampa Bay area and nationwide. The company combines flat-rate managed IT subscriptions with on-site break-fix repair, hardware sales from DELL/HP/IBM, and recurring subscriptions for its Genie Business SMS messaging platform.
Is Genie IT Services a public or private company?
Genie IT Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Genie IT Services founded?
Genie IT Services was founded in 1992. It employs 11 to 50 people.
Where is Genie IT Services based?
Genie IT Services is headquartered in St. Petersburg, United States, in the North America region.
How does Genie IT Services make money?
Six revenue lines are on record. Managed IT Services / Proactive Maintenance is the primary driver. The others are systems Procurement and Hardware Sales, computer and Device Repair Services, website Services, genie Business SMS Platform and VPN Services.
Who are Genie IT Services's main competitors?
Direct peers on record are NerdsToGo, CMIT Solutions, Computer Troubleshooters, ITonDemand and Be Structured Technology Group. Broad incumbents are Kaseya, ConnectWise and CompuCom. Emerging players are The IT Mentor and Velocity IT.
Does Genie IT Services have an API?
No public API is recorded for Genie IT Services.
What industry is Genie IT Services in?
Genie IT Services's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAJAD, ITSM Tooling Integration, Automation & Orchestration. Its NAICS code is 541513 and its SIC code is 7373.