What Avoki does

Avoki is a private Nordic IT services provider headquartered in Kramfors, Sweden, with eleven offices across Sweden, Norway, and Finland, and a headcount of 11-50 employees. The company delivers outsourced IT infrastructure, cybersecurity, modern workplace, meeting-room technology, telephony, and managed print services to mid-market and enterprise customers, with explicit vertical emphasis on legal/professional services (reinforced by the October 2024 acquisition of Norway-based Avant IT) and emerging healthcare vertical offerings. Avoki operates under a group structure that incorporates former brands including Office Management (its prior name), Avoki IT (formerly Xite), Avoki BC (formerly Bluecom), and Primal Infra, unified under the iteam AS umbrella, with Primal Infra AB acquired in May 2024 adding cybersecurity depth including Fortinet Advanced Partner status.

The core technology stack is built around Microsoft's ecosystem - Avoki is a Microsoft Solutions Partner certified for Teams Rooms, Microsoft 365, and Azure - augmented by proprietary platforms. These include the X-ONE Security Platform (Apex Insight AI engine for M365 cloud security, X-ONE Endpoint Security built on Microsoft Defender, and the Avoki Secure Printer with BitDefender integration and Blancco-certified hard-drive erasure), the OptiMeet AIOps platform for meeting-room monitoring using standardized APIs, and the OMPS print-monitoring tool. Infrastructure runs in geo-redundant Nordic datacenters powered by 100% renewable energy, with TCO-certified hardware and compliance positioning around GDPR, NIS2, and ISO 27001.

The business model is subscription-driven managed services, sold exclusively through direct enterprise and inside sales with no channel partners. Pricing is quote-based, with all-in-one monthly packages covering hardware, software, licenses, support, and security, on contracts with one-month notice periods. Revenue streams include X-as-a-Service subscriptions (Client, Network, Infrastructure, Backup, Print, Security), hardware sales and leasing of Kyocera and Sharp MFPs and Teams Rooms equipment, professional services for implementation and consulting, and usage-based cloud services including IaaS, BaaS, and disaster recovery. Named customers span Thomson Reuters, Stena Rederi, Scandinavian Mountains Airport, Hjertmans, Sensor Control Nordic, and Mindpark, and the company's stated go-to-market emphasis is on being a single-vendor IT outsourcer for Nordic organizations seeking consolidated infrastructure, security, and workplace technology.

Name

Avoki

Legal name

Avoki

Website

https://avoki.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Avoki is a private Nordic IT services provider offering subscription-based managed infrastructure, cybersecurity, Microsoft 365/Teams, meeting-room, telephony, and print solutions to mid-market and enterprise customers across Sweden, Norway, and Finland through its X-ONE and OptiMeet platforms.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415), Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

IT Service Desk & End-User Support (L1/L2) (BPAAACAA)

akta.pro secondary industries

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Security Operations Center (SOC) as a Service (BPAEADAB), AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ)

Keywords

• Managed IT services
• IT infrastructure outsourcing
• Cybersecurity services
• Cloud hosting services
• Print management services

Headquarters

HQ city

Kramfors

HQ country

Sweden

HQ region

Europe

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Managed Services (X-as-a-Service): Avoki's core revenue comes from subscription-based managed IT services offered as all-in-one monthly packages. These include Client as a Service (klient som tjänst), Network as a Service, Infrastructure as a Service, Backup as a Service, Print as a Service, and Security as a Service. All contracts have a fixed monthly cost and one-month notice period, providing predictable recurring revenue.
2. Hardware Sales (Printers and Equipment): Avoki sells and leases hardware including multifunction printers from Kyocera and Sharp, Teams Rooms equipment, and other IT hardware. Hardware is offered as part of service packages or separately, contributing one-time and recurring revenue.
3. Professional Services: Implementation, consulting, installation, and ongoing support services for IT infrastructure, cloud migration, security audits, Teams deployment, and meeting room setup. Includes design, installation, service, and monitoring as part of comprehensive solutions.
4. Cloud Services (IaaS, PaaS, BaaS): Cloud-based infrastructure, platform, and backup services offered on a consumption and subscription basis. Includes geo-redundant backup, immutable storage, air-gap solutions, and disaster recovery as a service.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Avoki delivers secure, effective, and sustainable IT solutions as an all-in-one managed services provider for Nordic businesses. Its portfolio spans IT infrastructure (network, datacenter, server, storage), cybersecurity (X-ONE Cloud Security, X-ONE Endpoint Security), modern workplace (Microsoft 365, Teams Rooms, Teams Phone), meeting room technology (OptiMeet), print and document management, and cloud services (IaaS, BaaS, colocation). Services are delivered as subscription-based X-as-a-Service packages from offices across Sweden, Norway, and Finland.

Product overview

Avoki is an IT services company offering a comprehensive portfolio of technology solutions for businesses across the Nordic region. The offering spans IT infrastructure (network, datacenter, servers, storage), cybersecurity (Zero Trust, firewall, endpoint/cloud security via X-ONE platform), modern workplace (Microsoft 365, Teams Rooms, Teams Phone), meeting technology (Avoki OptiMeet), document management (print as a service), and cloud services (IaaS, BaaS, colocation). Key proprietary brands include X-ONE Cloud Security and X-ONE Endpoint Security (AI-driven security), and Avoki OptiMeet (meeting room monitoring). The company has grown through acquisitions including Primal Infra (cybersecurity, 2024) and Avant IT (Norwegian IT services, 2024). Services are delivered as subscription/as-a-service models with focus on sustainability (renewable energy, climate compensation, TCO-certified hardware).

Differentiator

Problem solved

Functional benefit

Products and services

• Client as a Service (Klient som tjänst) Complete workplace solution providing Microsoft 365 licenses, a security package, M365 backup, device management, and TCO-certified hardware on a fixed monthly subscription. Intended for Nordic businesses seeking a single managed client solution.
• Network as a Service Fully managed network service covering configured guest and internal networks, firewall, switch ports, support, statistics, analytics, and monthly status reports. Add-on services include heatmapping, social WiFi login, and mobile data offload.
• Backup as a Service (BaaS) Automated and encrypted cloud backup service with immutable storage and air-gap solutions for ransomware protection, plus disaster recovery as a service. Targets organizations needing GDPR, NIS2, and ISO 27001-compliant backup.
• Infrastructure as a Service (IaaS) Provides IT infrastructure and resources (servers, storage, network hardware, virtualization) accessible online in public or private cloud, or on-premises. Includes monitoring, operation, and support at fixed monthly cost.
• Cloud & Hosting (Colocation) Datacenter services running on 100% renewable energy, including colocation, hosting and backup, private cloud, and public cloud solutions from geo-redundant data centers with redundant power and high-availability protection.
• Microsoft Teams Rooms Meeting room solutions built on the Microsoft Teams platform, ranging from small huddle rooms to large conference rooms and Signature Teams Rooms. Features one-touch join, touchpanel control, calendar integration, and Microsoft-certified HP/Poly hardware.
• Teams Phone / Teams Voice as a Service Cloud-based phone switchboard fully integrated within Microsoft Teams. Supports call transfer, voicemail, call groups, transcription, real-time translation, and Co-pilot summarization, with Operator Connect integrations from Tele2, Telia, and Telenor.
• Avoki OptiMeet Proprietary proactive monitoring and remote support service for meeting room technology. Uses standardized APIs to monitor connected equipment (screens, speakers, booking panels, videobars, table panels, control systems) and handle upgrades, restarts, and analytics without requiring login to customer environments.
• Print & Document Management Managed print services including printers as a service, e-invoicing, digital document workflows, print security, and secure document handling. Combines Kyocera and Sharp hardware with PaperCut software and Avoki's own OMPS monitoring tool.
• Avoki Secure Printer Multifunction printer positioned as the market's most secure, incorporating BitDefender antivirus and continuous hard drive erasing. Delivered with a unique service model as part of Avoki's print portfolio.
• X-ONE Cloud Security AI-driven security monitoring for Microsoft 365 environments. Configures safe attachment, safe links, antimalware, antiphishing, and mobile policies, runs daily health checks on 365 services, and provides quarterly tailored security reports.
• X-ONE Endpoint Security AI-driven endpoint detection and response built on Microsoft Defender, providing continuous monitoring, vulnerability scanning, configuration hardening, and automated threat response. A premium tier adds constant monitoring, automated isolation, and XDR-level protection.
• AI Journey Consulting and implementation service helping organizations move from AI experiments to real business value. Includes Microsoft Copilot deployment, AI training, AI-enabled meeting experiences, and AI solutions tailored for the healthcare sector.
• Cybersecurity / Zero Trust Comprehensive cybersecurity services including firewall as a service, Zero Trust architecture, AI-driven monitoring, and SOC services that protect against intrusions, ransomware, and security incidents in hybrid workplaces.

Quantifiable outcome

• Swedish workers spend two work weeks per year on technology problems (survey conducted with Novus)
• +5 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability16 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft is a core technology partner for Avoki. Avoki is a Microsoft Solutions Partner and certified for Teams Rooms, Microsoft 365, and related technologies. The company resells and implements Microsoft Teams Rooms, Teams Phone, Microsoft 365, and Azure cloud services. HP/Poly, a certified Microsoft hardware partner, is also integrated into Avoki's Teams Rooms offerings.
• HP / PolycoreTechnology or IntegrationHP acquired Poly (video conferencing specialist), and Avoki is certified with both HP and Poly hardware for Teams Rooms implementations. Avoki, HP, and Poly are all Microsoft certified and together offer complete, cost-effective, reliable, and climate-neutral Teams Rooms solutions.
• PuzzelcoreTechnology or IntegrationPuzzel is a certified Microsoft Teams application and strategic partner for Avoki's contact center solutions. Puzzel provides omnichannel contact center functionality including case management, knowledge base, AI support, and digital services, integrated with Microsoft Teams. Avoki is a strategic partner of Puzzel, described as Sweden's fastest-growing cloud-based contact center.
• Responda (Answering Service)minorImplementation/ SI/ Consulting PartnerResponda provides answering/receptionist services integrated with Avoki's telephony offerings. The service gets access to both user directory and line status (presence) via Microsoft Teams Graph API, enabling Responda's operators to answer and transfer calls seamlessly.
• KyoceracoreTechnology or IntegrationKyocera is the primary hardware supplier for Avoki's print-as-a-service offerings. Avoki offers Kyocera's energy-efficient printers ranging from simple desktop units to powerful multifunction machines, all tested and approved by Avoki.
• SharpcoreTechnology or IntegrationSharp is a key hardware partner for Avoki's multifunction printers and document management solutions. Sharp devices are offered as part of Avoki's managed print services with full service and support.
• PaperCutcoreTechnology or IntegrationAvoki is Europe's largest single reseller of PaperCut print management software, with certified sales and technical staff. PaperCut provides print management solutions including Find Me Print functionality across Avoki's managed print fleet.
• Blancco (Ibas)coreTechnology or IntegrationBlancco 5 from Ibas is used by Avoki for certified hard drive erasure. The software guarantees permanent deletion of all sensitive information on hard drives regardless of device type. Blancco is developed in close collaboration with leading OEM suppliers and has comprehensive hardware support, including RAID deconstruction.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cegal: Nordic specialist in cloud, IT/OT, and security services with offices in Norway, Sweden, Denmark, and the UK. Directly comparable on managed cloud infrastructure, security operations, and sector-focused (e.g., energy, legal) Nordic delivery.
• Advania: Nordic IT services and managed services provider with operations in Sweden, Norway, Iceland, Finland, and the UK. Comparable breadth of managed IT, cloud, security, and workplace offerings sold under recurring as-a-service commercial models to mid-market customers.
• Bouvet: Norwegian-headquartered IT and digital consultancy with strong Nordic presence, delivering IT outsourcing, cloud, security, and Microsoft-centric services — closely mirroring Avoki's Nordic mid-market enterprise profile.
• Crayon: Norwegian-headquartered IT and cloud services company operating across the Nordics and globally. Comparable as a Microsoft-aligned cloud, software, and managed services partner to mid-market and enterprise customers.
• Dustin: Nordic-based IT reseller and managed services provider offering hardware, software, cloud, and managed services across the Nordics and Benelux. Overlaps Avoki on hardware-as-a-service, print, workplace, and network service lines.
• Atea: Largest Nordic IT infrastructure and managed services provider, headquartered in Norway with operations across Sweden, Finland, and Denmark. Directly comparable as a pan-Nordic MSP delivering hardware, cloud, networking, and managed services to mid-market and enterprise — the same customer profile Avoki targets.
• HiQ: Swedish tech consultancy (now part of CGI) delivering Microsoft-centric managed services, modern workplace, and digital engineering to Nordic enterprises. Strong overlap with Avoki's Microsoft Solutions Partner positioning and mid-market enterprise customer base.
• Knowit: Nordic IT and digital consultancy with operations in Sweden, Norway, Finland, Denmark, and Germany. Provides managed IT, cloud, security, and workplace solutions to mid-market and enterprise, similar to Avoki's portfolio breadth.

Broad incumbents

• Tieto (TietoEVRY): Large Finnish-Norwegian IT services incumbent serving enterprise and public sector across the Nordics with cloud, infrastructure, security, and digital services. Operates at much larger scale than Avoki and serves as a broad benchmark for Nordic IT services economics.

Others

• Puzzel: Nordic cloud-based contact-center provider (described by Avoki as a strategic partner). Listed here as an ecosystem/partner rather than direct competitor — Puzzel's CCaaS plugs into Avoki's Teams telephony and customer-experience stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/office-management/mycompany/verification
• Facebookfacebook.com/bluecomsweden

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Avoki