BISTEC Global Services
BISTEC Global Services is a privately held technology and managed services firm operating across Sydney and Colombo, serving mid-market businesses in 15 countries through seven integrated service pillars spanning AI software, IT and security, data engineering, bookkeeping, and marketing.
- Company typePrivate
- Founded2018
- HeadquartersColombo, Sri Lanka
- Headcount101–250
- GTM typeB2B
- OfferingServices
What BISTEC Global Services does
BISTEC Global Services is a privately held technology and managed services firm headquartered in Sydney, Australia, with engineering delivery concentrated in Colombo, Sri Lanka. Founded in 2018 by five co-founders (Johann De Cruz, Marlon De Cruz, Anuradha Gajanayaka, Buddhima Wickramasinghe, and Sanjaya Kasthuri), the company has scaled to 180+ employees and operates across 15 countries on four continents. It serves mid-market businesses primarily in Australia through seven integrated service pillars: AI + Software, IT & Security, Low-Code (Power Platform), Data & AI, Bookkeeping & Accounting BPM, Consulting, and Digital Marketing. Target verticals include accounting firms, law firms, government agencies, retail, property, and engineering/construction, with the Sydney–Colombo hybrid delivery model pitched at 40–60% cost savings versus fully-local Sydney providers while maintaining Australian legal jurisdiction.
The company's proprietary technology stack is anchored by Agent Accelerator, an enterprise AI agent design-and-deployment platform composed of Build Studio (a 14-step design wizard built on Next.js 16, React 19, TypeScript, and Tailwind CSS) and MCP Gateway (a production-grade .NET 8 / C# / ASP.NET Core runtime with Redis, exposing 34+ enterprise tool integrations across seven plugin categories and supporting five authentication methods). A platform-agnostic Agent DSL (YAML) generates deployment packages for Microsoft Copilot Studio, AWS Bedrock, and Google Vertex AI, validated by 73 automated compliance checks across GDPR, SOC 2, HIPAA, and ISO 27001. Three additional owned SaaS products (BISTEC Care for healthcare, Denstro for dental lab management, and Data Elevator for data engineering) are bundled into the offering.
BISTEC generates revenue across five streams: managed IT and security services (per-user monthly), project-based delivery (milestone billing), extended/integrated team engagements (per-resource recurring), SaaS subscriptions for its owned products, and outsourced bookkeeping (per-hour, per-resource, or per-task). Customer acquisition is sales-led with proof-of-concept entry points, supported by a multi-channel marketing footprint (BISTEC Pulse blog, LinkedIn, YouTube, TikTok, email), separate brand sites for each product line, and channel partnerships with Microsoft (Gold Partner), AWS, Google Cloud, Sitecore, and a deep stack of security, CRM, and productivity vendors. The company has not raised external capital and operates as a founder-controlled, bootstrapped business.
BISTEC Global Services firmographics
Firmographics- Name
- BISTEC Global Services
- Legal name
- BISTEC Global Pty Ltd
- Website
- https://bistecglobal.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- BISTEC Global Services is a privately held technology and managed services firm operating across Sydney and Colombo, serving mid-market businesses in 15 countries through seven integrated service pillars spanning AI software, IT and security, data engineering, bookkeeping, and marketing.
- Ownership category
- akta.pro rank
Where BISTEC Global Services is headquartered
LocationHeadquarters
- HQ city
- Colombo
- HQ country
- Sri Lanka
- HQ region
- Asia
Offices3 records
Markets served
BISTEC Global Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others
Revenue model
- Managed Services (IT & Security): Recurring 24x7 managed IT and security services with SLA-driven accountability, L1/L2/L3 support, live dashboards, and quarterly executive reviews. Per-user monthly pricing model. Long-term recurring contracts.
- Project-Based Delivery: Defined scope, timeline, and budget engagements with milestone-based billing. Dedicated project manager and full documentation/handover. Used for software development, AI deployment, and consulting engagements.
- Extended/Integrated Team: Dedicated embedded team model - dedicated BISTEC resources working as extension of client's internal capability. Short-term or long-term engagements. Per-resource recurring revenue.
- SaaS Products (Agent Accelerator, BISTEC Care, Denstro): Recurring SaaS subscriptions for proprietary products. Agent Accelerator priced by number of agents deployed, complexity of integrations, and cloud platform. Denstro (dental lab management) and BISTEC Care (healthcare platform) are subscription-based SaaS products.
- Bookkeeping & Accounting BPM: Outsourced bookkeeping services for AU, US, UK businesses and accounting firms. Per-hour ($25-50 AUD/hour), per-resource ($3,500-6,000 AUD/month for dedicated full-time bookkeeper), or per-task pricing. Recurring revenue stream.
- Digital Marketing Services: SEO, social strategy, brand engagement, and B2B lead generation services. Recurring engagements with strategy + execution components.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Outsourced Bookkeeping - Per Hour |
| Per seat | Monthly | Outsourced Bookkeeping - Dedicated Resource |
| Unit Pricing | — | Outsourced Bookkeeping - Per Task |
| Other | — | Agent Accelerator - POC and Quote-Based |
| Per seat | Monthly | Managed IT Services - Per User |
| Other | — | Software Development - Quote Based |
Go-to-market motion5 records
Distribution channels6 records
Marketing channels10 records
BISTEC Global Services product offering
Product offeringCore offering
BISTEC Global Services delivers technology and business operations services to mid-market and enterprise clients across 15 countries through seven specialist pillars — AI + Software Development, Managed IT & Security, Low-Code & Power Platform, Data & AI, Outsourced Bookkeeping, Business Consulting, and Digital Marketing — delivered via Extended Team, Project-Based, and Managed Services engagement models. The company also builds and sells four proprietary SaaS products: Agent Accelerator (enterprise AI agent deployment platform), Data Elevator (data engineering and analytics), BISTEC Care (healthcare management), and Denstro (dental lab management), from Sydney and Colombo under a single-accountability 'One Team One Front' operating model.
Product overview
BISTEC Global Services operates a platform-plus-modules architecture built around four proprietary technology products: Agent Accelerator (the flagship enterprise AI agent design-and-deployment platform comprising Build Studio and MCP Gateway), Data Elevator (the cloud-native data engineering and analytics platform), BISTEC Care (a healthcare management SaaS), and Denstro (a dental lab management SaaS in development). These products are delivered alongside seven specialist service pillars — AI + Software Development, IT & Managed Security Services, Low-Code & Power Platform, Data, AI & Innovation, Bookkeeping & Accounting BPM, Business Consulting, and Digital Marketing — under a single 'One Team One Front' operating model from Sydney and Colombo. Agent Accelerator anchors the AI offering and is powered by the MCP Gateway's 34+ enterprise integrations (ServiceNow, Salesforce, Dynamics 365, Workday, SharePoint, SQL/PostgreSQL/BigQuery), while Data Elevator and BISTEC Care/Denstro demonstrate the company's vertical-SaaS product engineering capability.
Differentiator
Problem solved
Functional benefit
Brands
- Agent Accelerator: Enterprise AI agent platform that compresses AI agent design-to-deployment from months to hours, with a 14-step Build Studio wizard and a production-grade .NET MCP Gateway; deployed at accelerator.bistecglobal.com.
- BISTEC Care
- Denstro
- BISTEC Data Elevator
- BISTEC IT Services
- BISTEC Bookkeeping
Products and services
- Agent Accelerator Enterprise AI agent design-and-deployment platform comprising Build Studio (14-step AI-assisted design wizard built on Next.js 16 / React 19 / TypeScript / Tailwind CSS) and MCP Gateway (production-grade .NET 8 / ASP.NET Core / C# / Redis runtime). Generates platform-specific deployment packages for Microsoft Copilot Studio, AWS Bedrock, and Google Vertex AI from a single platform-agnostic YAML Agent DSL. Validates every deployment against 73 automated compliance checks across GDPR, SOC 2, HIPAA, and ISO 27001. Exposes 34+ enterprise tool integrations across 7 plugin categories (Calendar, Email, File Storage, CRM, Ticketing, HR, Database) with 5 authentication methods. Targets enterprise AI buyers deploying agents for IT service management, finance & expense, customer service, HR & operations, data & analytics, and sales.
- BISTEC Care Cloud-native healthcare management SaaS platform that streamlines patient care and clinic operations for healthcare clinics. Provides 99.9% uptime target, 24/7 access, 3x faster check-in, and 40% reduction in admin work. Deployed across 50+ clinics serving 10K+ patients, primarily in Sri Lanka via the dedicated bisteccare.lk site.
- Denstro Cloud-native SaaS dental lab management platform built in-house by BISTEC's product engineering team. Features case management, intelligent job scheduling, dentist client portal, invoicing and billing, inventory management, and reporting. Deployed across 200+ dental labs in 5 countries, claiming 30% time savings on operations.
- BISTEC Data Elevator End-to-end cloud-native data engineering and analytics platform covering data ingestion, integration, warehousing, transformation, Power BI/Tableau/Looker dashboards, and AI-ready data foundations. Integrates 50+ data sources across 10+ industries using 20+ data technologies. Sold under the Data & AI service pillar, targeting enterprise data and analytics buyers.
- AI + Software Development Services Custom software engineering and extended development team service covering AI agents and copilots, full-stack web and mobile apps (Angular, React, .NET, Flutter, React Native), product engineering, and QA. Delivered via Extended Team, Project-Based, and Managed Services engagement models. Targets mid-market and enterprise clients needing custom engineering capacity.
- IT & Managed Security Services
- Low-Code & Power Platform Services
- Data, AI & Innovation Services
- Bookkeeping & Accounting BPM Services
- Business Consulting Services
- Digital Marketing Services
Quantifiable outcome
- 90% faster AI agent deployment (vs traditional 8-12 weeks, down to 1-2 weeks)
- +9 more outcomes
Companies that use BISTEC Global Services
Customer profileSegments8 records
Ideal customer profiles7 records
BISTEC Global Services technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration23 records
AI capability15 records
Feature8 records
BISTEC Global Services partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered flagship and core.
- MicrosoftflagshipMicrosoft Gold Partner across Azure, M365, and Power Platform. Deep strategic partnership enabling BISTEC to deliver enterprise-grade Microsoft solutions including SharePoint, Power Apps, Power Automate, Power BI, and Microsoft 365 deployments. Specializations as Power Platform Partner. Gold Partner status signifies highest tier of Microsoft partnership with demonstrated expertise, performance, and customer satisfaction.
- AWS (Amazon Web Services)coreAWS cloud partnership enabling cloud computing, storage, and serverless services for BISTEC clients. Used as deployment target for Agent Accelerator (AWS Bedrock) and as infrastructure platform for managed services.
- ServiceNowcoreIT service management and digital workflows platform used across BISTEC's managed services and IT service management agent deployments. Featured in Agent Accelerator use cases.
- SitecorecoreCertified Sitecore Partner for enterprise digital experience and content management platforms. Recognized as Sitecore Partner in BISTEC's certifications and recognition portfolio.
- CiscocoreNetworking, unified communications, and security platform used in BISTEC's managed IT services infrastructure design offering.
- MerakicoreCloud-managed networking and endpoint management platform used across BISTEC's managed IT services and infrastructure design offerings.
- Palo Alto NetworkscoreNext-generation firewalls and cloud security platform used as part of BISTEC's MSSP managed security services for clients.
- SentinelOnecoreAI-powered endpoint detection and response platform deployed as part of BISTEC's managed security services and endpoint protection offering.
- FortinetcoreNetwork security and secure access solutions used in BISTEC's MSSP managed security services and infrastructure offerings.
- OpenAIcoreOpenAI GPT-4 platform used across BISTEC's AI capabilities including Agent Accelerator and AI-powered software development services.
- AnthropiccoreAnthropic Claude platform used across BISTEC's AI capabilities including Agent Accelerator and AI-powered software development services.
- Google Cloud (Vertex AI)coreGoogle Cloud / Vertex AI / Gemini platform used as one of three deployment targets for Agent Accelerator (alongside Azure and AWS). Powers Gemini AI model integration across AI services.
- XerocoreXero accounting platform used in BISTEC's outsourced bookkeeping services for AU, US & UK. Deep expertise and certified users across Xero, MYOB, QuickBooks, BGL360, Class Super, Reckon.
Scale indicators12 records
Recent moves6 records
Expansion highlights6 records
BISTEC Global Services competitors and assessment
Company assessmentEmerging players
- Pilot.com: US-headquartered outsourced bookkeeping and back-office services firm using a hybrid software-plus-human delivery model. Direct peer for BISTEC's Bookkeeping & Accounting BPM pillar, especially for AU/US/UK cross-border SMB and accounting firm clients.
- Cognigy: Enterprise conversational and agentic AI platform competitor. Overlaps with Agent Accelerator on AI agent deployment for IT service management, customer service, and enterprise automation use cases.
Direct peers
- Empired (Avanade Australia): Australian IT services firm (now part of Avanade/Microsoft ecosystem) with strong Microsoft Gold Partner DNA across Azure, M365, and Power Platform. Direct comparable for Microsoft-led application engineering and digital transformation mid-market deals.
- Hubify: ASX-listed Australian managed services and cloud provider targeting mid-market with 24x7 support, managed security, and Microsoft-aligned capabilities. Comparable scale and target segment.
- The Missing Link: Australian IT services and managed security provider serving mid-market and enterprise across multiple technology pillars. Direct comparable in customer segment (mid-market Australian), service breadth (managed IT + security + cloud), and Microsoft Gold Partner positioning.
- Brennan IT: Large Australian managed IT services and security firm with mid-market and enterprise focus. Direct competitor for managed services, cybersecurity, and Microsoft-aligned engagements, with comparable SLA-driven 24x7 delivery model.
- Arq Group (formerly IxC): Australian mid-market IT services and solutions provider with Microsoft, cloud, and managed services capabilities. Direct peer in customer profile and service pillar breadth.
Broad incumbents
- LTIMindtree: Global IT services firm with India-led delivery arbitrage, broad digital, cloud, data, and AI capabilities. Broad incumbent that competes with BISTEC on extended-team, managed services, and AI agent deployment for enterprise clients globally.
- Data#3: ASX-listed Australian IT solutions provider with deep Microsoft Gold Partner credentials, cloud, data, and security practices. Broader incumbent that competes for the same Microsoft-led mid-market and enterprise deals at greater scale.
Regional players
- CyberCX: Australia's largest dedicated cybersecurity services firm, offering managed security, advisory, and incident response. Regional peer that competes head-on for BISTEC's IT & Security pillar and government/regulated clientele.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
BISTEC Global Services social profiles
Digital presenceBISTEC Global Services compliance and trust
Trust signalCompliance9 records
BISTEC Global Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
BISTEC Global Services leadership team
Management profileNumber of profiles
Profiles7 records
BISTEC Global Services subsidiaries and ownership
Company hierarchySubsidiaries1 record
BISTEC Global Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
BISTEC Global Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about BISTEC Global Services
What does BISTEC Global Services do?
BISTEC Global Services delivers technology and business operations services to mid-market and enterprise clients across 15 countries through seven specialist pillars — AI + Software Development, Managed IT & Security, Low-Code & Power Platform, Data & AI, Outsourced Bookkeeping, Business Consulting, and Digital Marketing — delivered via Extended Team, Project-Based, and Managed Services engagement models. The company also builds and sells four proprietary SaaS products: Agent Accelerator (enterprise AI agent deployment platform), Data Elevator (data engineering and analytics), BISTEC Care (healthcare management), and Denstro (dental lab management), from Sydney and Colombo under a single-accountability 'One Team One Front' operating model.
Is BISTEC Global Services a public or private company?
BISTEC Global Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was BISTEC Global Services founded?
BISTEC Global Services was founded in 2018. It employs 101 to 250 people.
Where is BISTEC Global Services based?
BISTEC Global Services is headquartered in Colombo, Sri Lanka, in the Asia region.
How does BISTEC Global Services make money?
Six revenue lines are on record. Managed Services (IT & Security) is the primary driver. The others are project-Based Delivery, extended/Integrated Team, saaS Products (Agent Accelerator, BISTEC Care, Denstro), bookkeeping & Accounting BPM and digital Marketing Services.
Who are BISTEC Global Services's main competitors?
Emerging players on record are Pilot.com and Cognigy. Direct peers are Empired (Avanade Australia), Hubify, The Missing Link, Brennan IT and Arq Group (formerly IxC). Broad incumbents are LTIMindtree and Data#3. CyberCX is listed as a regional player.
Does BISTEC Global Services have an API?
Yes. Agent Accelerator's MCP Gateway is a production-grade .NET 8 / ASP.NET Core API gateway that exposes 34+ enterprise tool integrations across 7 plugin categories (Calendar, Email, File Storage, CRM, Ticketing, HR, Database) with REST/OpenAPI surface, SSE streaming support, multi-tenant isolation, and 5 auth methods (API Key, JWT Bearer, OAuth 2.0, Mutual TLS, On-Behalf-Of). The custom MCP Gateway connector exposed to Copilot Studio is delivered as an OpenAPI specification. The platform-agnostic Agent DSL (YAML) and REST endpoints form the public contract for generating and managing agent deployment packages across Azure Copilot Studio, AWS Bedrock, and Google Vertex AI. No standalone public developer API portal or sandbox was identified; access is enterprise/partner-facing via proof-of-concept engagements. Developer documentation is at accelerator.bistecglobal.com.