TAP

What TAP does

TAP Co., Ltd. (株式会社タップ) is a privately held Japanese software vendor founded in 1985 and operating since 1987, specializing exclusively in hotel and hospitality information systems. Its core product is a Property Management System (PMS) — a Java-based front-office platform developed and maintained in-house — surrounded by 20+ integrated subsystems covering reservations, POS, CRM, banquet management, revenue management, accounting, housekeeping, and BI analytics (Loupe BI). The system is deployed across approximately 1,700 properties and 280,000 rooms in Japan, serving the full spectrum of accommodation types from capsule hotels and ryokans to city and resort chains, with enterprise clients including APA Hotels & Resorts, Imperial Hotel, Iconia Hospitality, Tokyu Stay, and Tokyu Harvest Club. Approximately 75% of customers consume the software via TAP's cloud/hosting service rather than on-premises deployment.

The company operates a B2B enterprise field-sales model, supported by an inside-sales team for mid-market operators and a global business development channel for international accounts. Revenue is generated primarily through PMS software licenses and subscriptions, recurring maintenance and support contracts, monthly cloud/hosting fees, and professional services for implementation, customization, and training. In 2023, TAP opened Tap Hospitality Lab Okinawa (THL), a live demonstration facility in Uruma City for proof-of-concept testing of AI, robotics, smart locks, and contactless guest-experience technologies; this has become the company's primary R&D vehicle. The group also operates a cloud-based small-facility PMS called 'accommod' (アコモド), launched with zero-upfront, usage-based pricing, and a guest-facing mobile/web app called 'Smart PMS tapAppli' for contactless check-in, QR key issuance, and in-app payments.

The business is anchored by a deep integration ecosystem spanning site controllers (手間いらず, TL-リンカーン, ねっぱん!, らく通), payment terminals (stera, JT-VT10), restaurant reservations (TableCheck), automated check-in kiosks (Omron SuMare, NCR, USEN-ALMEX), cleaning and delivery robots (Hellohas, NUWA), biometric authentication (Gen-pa), and an AI voice concierge partnership with Ricoh Japan and Voight announced in February 2026. TAP is a Privacy Mark holder under JIPDEC, holds SME New Business Activity Promotion Act approval from Japan's Ministry of Economy, Trade and Industry, and is led by founding-family executives including Representative Director and President Yoshiteru Shimizu (清水吉輝) and Representative Director and Chairman Etsuo Hayashi (林悦男). The group includes two international operating subsidiaries in Vietnam and China, but revenue remains overwhelmingly Japan-centric, and the company has not pursued external venture or growth-equity capital.

Name

TAP

Legal name

株式会社タップ

Website

https://tap-ic.co.jp

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

101–250 employees

Short description

TAP (株式会社タップ) is a privately held Japanese software vendor, founded 1985, that develops and sells an in-house hotel Property Management System (PMS) and 20+ integrated subsystems to 1,700+ accommodation facilities and 280,000+ rooms across Japan, with a recent push into AI-driven, contactless, and small-facility hospitality solutions.

Ownership category

akta.pro rank

Product category

Hotel Property Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Facilities Support Management Services (8744), Services-Management Consulting Services (8742)

akta.pro primary industry

Guest Experience & Engagement (CRM, Messaging, Loyalty) (THALACAF)

akta.pro secondary industries

Sales & Catering / Group & Event Management (THALACAM), Payments, Billing & Invoicing (THALACAJ)

Keywords

• Hotel property management software
• Hospitality IT systems
• Hotel PMS platform
• Cloud hotel management
• Accommodation software solutions

Headquarters

HQ city

Koto

HQ country

Japan

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Hotel PMS Software Licenses and Subscriptions: Core revenue from licensing and/or subscription of the hotel property management system and its 20+ subsystems (front office, POS, CRM, banquet, accounting, etc.) to accommodation facilities. Revenue is recurring through maintenance and support contracts.
2. Cloud/Hosting Services: Monthly hosting/cloud service fees for server operation, remote monitoring, and data backup, eliminating on-premises server management for customers.
3. Professional Services: System implementation, customization, on-site setup, training, and consulting services for hotel system deployments across Japan.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels10 records

Core offering

TAP develops and sells an in-house hotel Property Management System (PMS) and 20+ integrated subsystems (front office, POS, CRM, banquet, accounting, web booking, BI analytics) to accommodation facilities across Japan. Approximately 75% of customers deploy via the company's cloud/hosting service, and the company additionally provides implementation, training, and consulting services. Solutions span large enterprise hotel chains, mid-market city/resort hotels, and small-scale lodging operators (pensions, capsule hotels, minpaku) through its sub-brands.

Differentiator

Problem solved

Functional benefit

Brands

• tapAppli (スマートPMS®): Smart PMS guest-facing mobile and web application enabling contactless check-in, QR key card issuance, express check-out, in-app vouchers, in-house reservations, and crowd monitoring.
• accommod (アコモド)
• e-concierge
• Loupe BI

Products and services

• Hotel PMS (Front Office System) Core property management system for hotel operations including reservations, housekeeping, maintenance, billing, invoicing, analytics and reporting; designed for accommodation-specialized, city, and resort hotel types in Japan.
• accommod (Small-Scale Lodging System)
• tapAppli (Smart PMS Mobile/Web App) Guest-facing mobile and web application enabling contactless check-in, QR code key card issuance, express check-out, in-app vouchers, in-house reservations, and crowd monitoring via sensors; PayPay payment integration added in 2024.
• e-concierge (Web Reservation System) Multi-language internet reservation system with credit card pre-payment, site controller integration (手間いらず, TL-リンカーン, ねっぱん!, らく通), and corporate/loyalty plan support for direct bookings.
• Loupe BI (Data Analysis System)
• Room Tag (Room Service Management)
• Cloud/Hosting Service

Quantifiable outcome

• Reduced guest wait times to 1/3 and halved required staffing through DX integration (Tatsumiya Spa Hotel)
• +3 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration31 records

AI capability10 records

Feature8 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Ricoh Japan Corporation (リコージャパン)coreTechnology or Integration · 18 February 2026Three-party collaboration with Ricoh Japan and Voight for AI-powered front office automation. Ricoh provides AI voice concierge technology that handles guest inquiries at reception, while TAP's hotel system provides operational data. The solution enables guests to complete check-in/check-out without staff assistance, with notifications sent to employee smartphones via VOYT CONNECT.
• Voight Corporation (ボイット)coreTechnology or Integration · 18 February 2026Three-party collaboration with Ricoh Japan and TAP for AI-powered front office automation. Voight provides VOYT CONNECT, a browser-based task notification system that delivers AI-processed guest requests to hotel employee smartphones, enabling efficient staff response coordination.
• TableCheck (株式会社TableCheck)coreTechnology or IntegrationIntegration between Tap's hotel system/POS and TableCheck's restaurant reservation management platform. Reservation data flows directly to Tap POS, eliminating manual re-entry. Customer profiles, allergy information, and reservation details are shared between systems for enhanced guest service.
• stera terminal (JT-C60) - 三井住友カードcoreTechnology or Integrationstera terminal credit card payment terminal integration supporting card, electronic money (including transit), and QR code payments. TAP's system links with the terminal to auto-populate billing amounts, preventing manual entry errors during front office and POS transactions.
• JT-VT10 - 三菱UFJニコス等coreTechnology or IntegrationJT-VT10 credit card payment terminal supporting card, electronic money (including transit), and code payments. Integrated with TAP's front/POS systems for automated billing and settlement processing.
• Gent Co., Ltd. (げん株式会社)minorOthersAffiliate company managing Japanese language school operations and leasing businesses, part of the broader TAP Group corporate structure.
• TAP HOSPITALITY VIETNAM Co., Ltd.minorOthersGroup subsidiary in Vietnam responsible for development, sales, implementation, and maintenance of information systems for accommodation facilities in the Vietnamese market.
• Dalian PROCX Software Co., Ltd.minorOthersGroup subsidiary in China (Dalian) engaged in software development, supporting TAP's international development capabilities.
• Educational Planning Center (教育企画センター)minorOthersPartnership with the Educational Planning Center to provide TAP hotel systems to hospitality vocational schools and educational institutions, enabling students to learn professional hotel management system operations.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Emerging players

• Cloudbeds: Cloud-based PMS platform with channel manager and booking engine targeting independent hotels and small chains globally. Represents the modern, integrated-platform approach competing with TAP's modular architecture.
• Stayntouch: Cloud-native PMS with mobile-first architecture targeting hotel chains globally. Represents the modern API-led approach competing for chain customers TAP serves, particularly in APAC expansion deals.
• Mews: Cloud-native hotel PMS that has expanded aggressively into APAC with a modern API-first platform. Competes with TAP for chain and independent hotel customers seeking modern alternatives to legacy on-premises PMS.

Direct peers

• protel Hotelsoftware: European PMS vendor with multi-property and chain capabilities, comparable to TAP's full-stack offering for hotels and resorts. Both target mid-market and enterprise hotel groups with similar modular subscription models.
• Shiji Group: Asia-Pacific headquartered PMS and hospitality technology platform serving hotels and food service. Competes head-to-head with TAP in the Japanese and broader APAC hotel software market with comparable breadth (PMS, POS, payments).

Broad incumbents

• Infor Hospitality Management System (HMS): Enterprise PMS and hotel financial management suite used by larger chains. Competes for the same enterprise hotel software RFPs as TAP, though with broader industry portfolio beyond hospitality.
• Oracle Hospitality (OPERA Cloud): Incumbent enterprise PMS (OPERA) used by large hotel chains globally and in Japan. Represents the established enterprise competitor with broader portfolio including CRM, finance, and distribution.
• NEC (Hotel IT Solutions): Major Japanese IT conglomerate providing hotel and accommodation software as part of its broader enterprise IT portfolio. Competes with TAP in Japan for larger hotel chain deployments and government-adjacent hospitality contracts.
• Fujitsu (Hotel Industry Solutions): Japanese IT services major with hospitality industry offerings spanning PMS, POS, and back-office. Overlaps with TAP on enterprise hotel system sales, particularly with chain operators in Japan.

Regional players

• Lynx (Japan PMS): Japanese domestic hotel IT vendor serving similar mid-market and small accommodation segments. Closest direct regional competitor to TAP's accommod tier and small-facility offerings in Japan.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/tap_recruit
• YouTubeyoutube.com/channel/UCUE13WV1Rh5zYYGMctsVT9A
• Facebookfacebook.com/tap.jp

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TAP