DDS Computers

What DDS Computers does

DDS Computers is a Texas-based managed IT services provider that exclusively serves dental practices. Founded in March 2012 by JR Kitchens in Grand Prairie, Texas after his 15-plus years at Patterson Dental, the company delivers 24/7 remote monitoring, on-site support, HIPAA-aware encrypted backups with periodic test restores, and lifecycle hardware provisioning for dental clinical environments. Its core technical differentiator is depth in dental-specific systems: the team supports practice management platforms such as Eaglesoft, Open Dental, and Curve Dental, along with imaging hardware ecosystems including Dexis, Carestream, Sirona/Sidexis, Planmeca Romexis, iTero, Cerec, Archy, Fuse, and Jazz Imaging, where database architecture and imaging integration quirks are well-understood rather than learned on the job.

The product portfolio is organized into six service lines: Managed Services (ongoing monitoring and endpoint security), Maintenance Plans (quarterly on-site visits with documented logs), Online Data Backup (HIPAA BAA-protected, three-layer encrypted backups), Data Recovery (emergency triage for drives, ransomware, and PMS databases), New Office Construction (IT planning from blueprint to opening day), and Practice Management Software Support (install, integration, troubleshooting, and migration). Dell PowerEdge servers, Dell Pro and Precision workstations, and Weave VoIP are the standardized hardware and telephony platforms. The company serves more than 200 practices across the Dallas-Fort Worth metroplex, Lubbock, Austin, and San Antonio, with on-site response in 30 to 60 minutes in DFW.

The business model is a mix of recurring and project revenue. Managed services and backup are billed monthly; maintenance plans are typically annual with quarterly on-site visits; data recovery, new office construction, and PMS projects are billed per engagement; hardware is sold and installed as part of service engagements rather than through a separate storefront. Pricing is quote-based and not publicly disclosed. Go-to-market is sales-led: inbound via the ddscpu.com website and a free 30-minute practice IT audit, supplemented by a referral program that pays account or service credit after 90 days of active client status. The company is privately held, bootstrapped, and founder-led with no external institutional capital disclosed.

Name

DDS Computers

Legal name

DDS Computers

Website

https://ddscpu.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

DDS Computers is a Texas-based managed IT services provider founded in 2012 that exclusively serves dental practices, delivering 24/7 monitoring, HIPAA-aware backups, maintenance, data recovery, new-office IT buildouts, and practice management software support to over 200 practices across DFW, Lubbock, Austin, and San Antonio.

Ownership category

akta.pro rank

Product category

Dental Managed IT Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Endpoint & Device Management (UEM/MDM) Services (BPAEABAF)

akta.pro secondary industries

Dental Support Services Organizations (Non-Clinical MSO/Back-Office Platforms) (HLABAKAN), End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet) (BPAEAIAB)

Keywords

• Dental managed IT services
• HIPAA compliant backups
• Practice management software support
• Dental imaging hardware
• New office IT construction

Headquarters

HQ city

Grand Prairie

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Managed Services (Monthly Maintenance Package): Ongoing monitoring, maintenance, virus protection, and remote-access support bundled into monthly maintenance fee. Includes server monitoring, endpoint security, backup verification, user account management, and quarterly reports.
2. Maintenance Plans: Customizable maintenance with quarterly on-site office visits. Workstation tune-ups, OS/security patching, server health audits, network switch/firewall firmware updates, imaging software version reviews, and documented maintenance logs.
3. Online Data Backup: HIPAA-aware off-site encrypted backup sold as an add-on service. Three-layer backup setup, HIPAA BAA provided, monthly cloud retention, periodic test restores.
4. Data Recovery Services: Emergency triage, drive recovery (HDD/SSD), ransomware recovery, accidental deletion recovery, practice management database recovery, DICOM and proprietary imaging archive recovery. Priced based on scope assessment.
5. Hardware Sales and Installation: Recommends and sells Dell workstations, servers, networking equipment, peripherals, monitor mounts, backup solutions, security cameras, and audio/video equipment. Scopes, sources, installs, and supports hardware.
6. New Office Construction IT Planning: IT floor plan design from blueprint through opening day for new dental builds. Includes low-voltage cabling, network architecture, workstation placement, imaging integration, server room planning, and vendor coordination.
7. Practice Management Software Support: Installation, configuration, troubleshooting, and migration support for dental PMS systems. Vendor liaison, software update staging, and post-update troubleshooting.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

DDS Computers provides managed IT services exclusively for dental practices, including 24/7 server and network monitoring, HIPAA-aware encrypted off-site backups, quarterly on-site maintenance visits, and emergency data recovery. The company supports dental practice management software (Eaglesoft, Open Dental, Curve Dental) and imaging hardware (Dexis, Carestream, Sirona), and plans IT infrastructure for new dental office builds from blueprint through opening day.

Product overview

DDS Computers offers a suite of managed IT services and hardware products specifically designed for dental practices. The core service portfolio includes Managed Services (24/7 monitoring and remote support), Maintenance Plans (quarterly on-site visits), Online Data Backup (HIPAA-compliant encrypted off-site backup), Data Recovery (emergency dental data recovery), New Office Construction (IT planning from blueprint through opening day), and Practice Management Software Support (installation and troubleshooting for Eaglesoft, Open Dental, Curve, Carestream, Dexis, and other systems). Hardware products include Dell servers and workstations, networking components, peripherals, monitor mounts, audio/video systems, VoIP telephone systems, security cameras, and backup solutions. The company operates as a dental-only IT specialist serving Texas practices since 2012, with services bundled around maintenance windows that accommodate dental practice schedules.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Services Ongoing monitoring and maintenance of hardware and network, bundled with the monthly maintenance package, with 24/7 live monitoring, dental-aware Windows patching, backup verification, and quarterly reporting for dental practices.
• Maintenance Plans Annual maintenance plan with quarterly on-site office visits covering virus scans, Windows diagnostics, registry checks, backup verification, hardware reviews, OS/software updates, and server task review, scheduled around dental patient flow.
• Online Data Backup Encrypted off-site backup service for practice-management data, digital X-rays, 3D X-rays, and QuickBooks, using a three-layer (Windows image, external drive, cloud copy) approach with HIPAA Business Associate Agreement and periodic test restores.
• Data Recovery Emergency data recovery for failed drives, ransomware events, accidental deletion, and dental database and imaging archive recovery, with pricing based on scope assessment.
• New Office Construction IT planning and installation for new dental builds from blueprint through opening day, including low-voltage cabling, network architecture, workstation placement, imaging integration, and server room planning.
• Practice Management Software Support Installation, integration, troubleshooting, and migration support for dental practice management and imaging systems including Eaglesoft, Open Dental, Curve, Carestream, Dexis, Cerec, Archy, and Fuse, with vendor liaison and post-update troubleshooting.
• Servers and Workstations Dell PowerEdge servers and Dell Pro and Precision workstations sized and configured for dental practice workloads, including practice management and imaging suites.
• Network Components Managed switches, routers, and access points from business-class vendors for PHI-secure network infrastructure in dental practices.
• Peripherals and Monitor Mounts Keyboards, scanners, card readers, and ceiling or articulating monitor mounts configured for clinical and hygiene-bay environments in dental practices.
• Backup Hardware Solutions HIPAA-aware local and cloud backup appliances with configuration, verification, and periodic test restores for dental practice data.
• Audio / Video Systems Reception TVs, patient-education displays, and in-operatory entertainment systems with network integration for dental practices.
• Telephone Systems VoIP phone systems and handsets for dental front-desk workflows with hold music, call routing, and practice management software integration.
• Security Cameras Business-grade IP camera systems for reception, waiting areas, and entry points, properly segmented on dental practice networks.

Quantifiable outcome

• 99.97% uptime over last 90 days
• +3 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• DellcoreTechnology or IntegrationPrimary hardware partner recommended and sold by DDS Computers. Includes Dell PowerEdge servers, Dell Pro and Precision workstations. Dell's business-class hardware is recommended for strong driver support for imaging peripherals, long production runs for replacement parts, and enterprise warranty options.
• MicrosoftcoreTechnology or IntegrationHardware partner whose products (likely Windows operating systems and/or Microsoft hardware) are recommended and sold alongside Dell equipment for dental practice workstations and servers.
• WeavecoreTechnology or IntegrationVoIP phone system partner and default deployment for dental practice phones. Weave provides phone systems with hold music, call routing, and integration-ready features for practice management software where supported.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Others

• ConnectWise: Major MSP platform vendor providing RMM, PSA, and security tooling used by managed IT services providers including dental-focused MSPs. Indirectly comparable as the underlying technology ecosystem in which DDS operates.

Broad incumbents

• Carestream Dental: Major dental imaging and software vendor whose practice management and imaging platforms are integrated by DDS. Operates broader software/hardware offerings and services that overlap with DDS's imaging support and integration work.
• Henry Schein TechCentral: IT services arm of Henry Schein, one of the largest dental distributors in North America. Bundles IT services with practice management software and hardware sales, giving it incumbent advantages in incumbent customer relationships and procurement leverage.

Direct peers

• TekPakis: Managed IT services firm specializing in dental practices, offering PMS support, imaging hardware integration, and HIPAA-compliant backups. Directly competes with DDS in the dental-specialty MSP category.
• Pact-One Solutions: Dental-IT specialist that evolved from Patterson Dental's IT services arm. Directly comparable to DDS as a managed-IT provider focused exclusively on dental practices, with similar scope of PMS, imaging, and HIPAA-aware backup services.
• The KR Group: Dental-focused IT services provider with a strong vertical specialization in dental practice management, imaging, and compliance. Comparable to DDS in its exclusive-dental focus and managed-services GTM.
• Veritas Dental IT: Dental-focused managed IT services provider supporting practice management software, imaging hardware, and HIPAA-compliant backups. Comparable to DDS in vertical specialization and SMB-dental customer base.

Emerging players

• Apex Dental IT: Specialized dental IT provider focusing on practice management support, networking, and HIPAA compliance for dental SMBs. Comparable to DDS as a focused, smaller-scale dental-IT operator.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DDS Computers