Weave
Weave Communications (NYSE: WEAV) is a publicly traded, AI-powered patient engagement and communications platform serving over 40,000 healthcare practice locations across dental, medical, optometry, veterinary, and medspa verticals, integrating telephony, texting, scheduling, payments, and AI receptionist capabilities on a unified SaaS stack.
- Company typePublic
- Founded2021
- HeadquartersLehi, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What Weave does
Weave Communications, Inc. is a publicly traded (NYSE: WEAV), AI-powered patient engagement and communications platform purpose-built for healthcare practices, founded in 2011 and headquartered in Lehi, Utah. The company serves over 40,000 customer locations across dental, medical, optometry, veterinary, and medical spa verticals, processing more than 1 billion patient interactions annually. Its unified SaaS platform consolidates VoIP telephony, two-way SMS, automated reminders, scheduling, digital forms, review management, team chat, and a payments stack (terminals, text-to-pay, BNPL, CareCredit integration) into a single product, with a flagship Omnichannel AI Receptionist built on Google Cloud's Gemini Enterprise Agent Platform, plus Call Intelligence, Response Assistant, and the RPA-powered Weave Insurance Eligibility (WIE) solution.
Weave's underlying technology combines a decade-plus proprietary healthcare conversation dataset, integrations with 40+ EHR/PMS systems (Dentrix, Eaglesoft, Open Dental, athenahealth, Planet DDS), and an AI stack spanning voice, text, and multimodal modalities. The 2025 acquisition of TrueLark expanded the AI text-messaging footprint and grew the estimated total addressable market from ~$15B to ~$22B. Distribution is omnichannel: direct field/inside sales, the athenahealth Marketplace, the exclusive ADA endorsement (159,000 dentist members), the Minted Technology Advisors certified partner program, and PLG-style self-service product tours.
The business model rests on recurring SaaS subscriptions (with up to 10% annual price escalation), transaction-based payment processing fees (growing 2x+ the company average), and consumption-based AI voice call credits. FY2025 revenue was $239.0M (+17.0% YoY) with 17 consecutive quarters of guidance beats, $12.9M positive free cash flow, a 73.3% Q4 2025 record gross margin, and FY2026 guidance raised to $275–$278M. The customer base is broad (40,000+ locations) but vertically concentrated in dental, with specialty medical at ~1% market penetration identified as the primary growth engine.
Weave firmographics
Firmographics- Name
- Weave
- Legal name
- Weave Communications, Inc.
- Website
- https://getweave.com
- Company type
- Public
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Weave Communications (NYSE: WEAV) is a publicly traded, AI-powered patient engagement and communications platform serving over 40,000 healthcare practice locations across dental, medical, optometry, veterinary, and medspa verticals, integrating telephony, texting, scheduling, payments, and AI receptionist capabilities on a unified SaaS stack.
- Ownership category
- akta.pro rank
Weave industry classification
Industry- Product category
- Healthcare Patient Engagement Software
- NAICS
- Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM), Voice Calling (VoIP) Apps (BPAMACAC)
Keywords
Where Weave is headquartered
LocationHeadquarters
- HQ city
- Lehi
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Weave business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription Software: Recurring subscription fees for access to the Weave platform including AI Receptionist, phone systems, texting, scheduling, and other features. Pricing is customized based on practice type, size, and feature selection. Subscription fees may be subject to an increase of up to 10% in any 12-month period.
- Payments & Transaction Processing: Payment processing fees from integrated payments within the platform. Payments revenue is growing at more than 2x the rate of total company revenue, indicating it is a significant and expanding revenue driver. Includes CareCredit financing integration.
- AI Voice Call Credits (Consumption): AI Receptionist uses a voice call credit model where usage is limited to the number of credits referenced on the order form. Overage fees apply if limits are exceeded. Unused credits expire at month-end and do not carry forward.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Monthly | AI Receptionist Early Access — Dentrix, Eaglesoft, and Open Dental users |
| Subscription | Annual | Custom Enterprise / Multi-location Practices |
| Subscription | Monthly | Standard SMB Practice |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels8 records
Weave product offering
Product offeringCore offering
Weave Communications sells an all-in-one, AI-powered patient communications, engagement, and payments SaaS platform for small and mid-sized healthcare practices. The unified platform combines business phone service (VoIP), two-way texting, automated appointment reminders, online scheduling, digital intake forms, team chat, email marketing, AI-driven review and call analytics, and a complete payments stack. Embedded AI features—Omnichannel AI Receptionist, Call Intelligence, Response Assistant, and Email Assistant—are delivered on the platform alongside integrations to 40+ dental and medical EHR/PMS systems and embedded patient financing via CareCredit.
Product overview
Weave is an all-in-one AI-powered patient communications, engagement, and payments platform for healthcare practices. The unified platform combines phone systems (VoIP), two-way texting, automated reminders, scheduling, payment processing, and AI-powered tools including an omnichannel AI Receptionist (built on Google Cloud's Gemini), Call Intelligence, Response Assistant, and Email Assistant. The core platform is offered alongside modular add-ons including Weave Insurance Eligibility (WIE) with 90% verification rates, Digital Forms, Team Chat, Analytics, and Mobile App. Following its acquisition of TrueLark, Weave expanded its AI text messaging capabilities. The platform integrates with over 40 EHR/PMS systems including Dentrix, Open Dental, Eaglesoft, Athenahealth, and Planet DDS, and supports CareCredit patient financing integration. Weave serves over 40,000 customer locations across dental, medical, optometry, veterinary, and other healthcare specialties.
Differentiator
Problem solved
Functional benefit
Brands
- TrueLark: AI-powered omnichannel patient engagement platform acquired by Weave in 2025, offering text-based AI receptionist capabilities.
Products and services
- Weave AI Receptionist Omnichannel AI-powered receptionist that works 24/7 across voice and text channels to answer patient calls, book appointments, answer FAQs, take payments, increase recall, and seamlessly hand off to staff. Built on Google Cloud's Gemini Enterprise Agent Platform.
- Weave Phones AI-powered phone system with VoIP capabilities featuring Call Pop (patient context on incoming calls), intelligent routing, and seamless integration with the broader Weave communication platform for healthcare practices.
- Weave Texting Two-way text messaging platform enabling practices to connect with patients via SMS with bulk texting, missed-call texts, AI-powered conversations, schedule send, texting tags, pop-out conversations, and unified inbox.
- Weave Reminders Automated appointment reminder system that helps practices ensure appointments are kept, reducing no-shows and improving practice efficiency.
- Weave Scheduling Appointment scheduling tools with online scheduling requests and automated booking capabilities integrated with AI Receptionist for 24/7 appointment management.
- Weave Payments Complete payment solution offering terminals, manual card entry, card on file, Buy Now Pay Later, Text to Pay, payment plans, online bill pay, and embedded CareCredit financing for healthcare practices.
- Weave Insurance Eligibility (WIE) RPA-powered insurance eligibility verification solution that automatically retrieves real-time insurance data from payer portals for dental practices, achieving a 90% average verification rate.
- Weave Digital Forms Digital intake and forms solution that streamlines patient information collection and reduces paper-based workflows in healthcare practices.
- Weave Email Marketing AI-assisted branded email marketing solution with Email Assistant that helps practices create professional emails without design skills, featuring bulk email capabilities for patient engagement.
- Weave Reviews Review management and reputation platform with AI Response Assistant to streamline responses to patient reviews, collect five-star reviews, and manage online reputation for healthcare practices.
- Weave Team Chat Internal team communication tool enabling staff collaboration with pop-out conversations, unified messaging, notification center, and contact management.
- Weave Analytics Office analytics and insights dashboard providing key metrics, customizable quick actions, and practice performance data for healthcare practices.
- Weave Mobile App Mobile application enabling practices to access Weave features on-the-go with full functionality from mobile devices.
- Weave Call Intelligence AI-powered call analysis feature that analyzes call recordings, detects patient sentiment, identifies revenue opportunities, and provides written transcriptions with actionable insights from call data.
- TrueLark AI AI-powered omnichannel patient engagement solution integrated into Weave's platform following acquisition, providing text-based AI receptionist capabilities and 24/7 patient communication.
- New Weave Experience Next-generation web-based platform experience featuring enhanced UI/UX, multi-tasking capabilities, pop-out conversations, unified inbox, centralized location management, and automatic updates with new features released continuously.
Quantifiable outcome
- 1 in 3 calls to dental offices are missed during business hours, risking patient dissatisfaction
- +8 more outcomes
Companies that use Weave
Customer profileNamed customers3 records
Segments7 records
Ideal customer profiles4 records
Weave technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability9 records
Feature9 records
Weave partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and flagship.
- athenahealthcoreWeave announced an integration partnership with athenahealth through the athenahealth Marketplace program, connecting Weave's AI-powered patient engagement and payments platform with athenahealth's athenaOne EHR system. The integrated application helps healthcare practices address revenue leaks and workflow bottlenecks through automated features including missed call follow-ups, appointment reminders, two-way messaging, and integrated payments. Weave joins athenahealth's ecosystem serving over 160,000 providers.
- Google Cloud (Gemini Enterprise Agent Platform)coreWeave's Omnichannel AI Receptionist was built on Google Cloud's Gemini Enterprise Agent Platform. The collaboration enables healthcare front offices to handle patient interactions across voice and text channels with AI-powered routing, context preservation, and seamless escalation to staff. The collaboration aims to reduce administrative burden, improve patient experience, and support HIPAA-compliant operations at scale.
- Minted Technology AdvisorscoreMinted Technology Advisors is a certified Weave partner. Through its MintedCX advisory model, Minted Technology Advisors helps healthcare practices adopt, implement, and train on Weave's integrated communications platform. Both companies emphasize their shared goal of helping healthcare offices streamline operations and deliver better patient care. MintedCX advisory services help healthcare institutions adopt Weave's communication technology solutions.
- American Dental Association (ADA) / ADA Member AdvantageflagshipWeave was selected as the exclusive patient engagement platform endorsed by the American Dental Association (ADA) for its 159,000 dentist members. The endorsement was granted after a rigorous vetting process by ADA Member Advantage. ADA members who sign up for Weave receive discounts and enhanced training. This is a flagship endorsement creating exclusive access to the entire ADA membership base.
- Synchrony Financial (CareCredit)coreWeave announced a strategic partnership with Synchrony Financial to integrate CareCredit's patient financing solution into Weave's all-in-one customer experience and payments platform for healthcare practices. The integration allows front office staff to view a patient's CareCredit status and available funds directly within Weave's workflow, enabling more informed financial conversations before patients arrive and reducing treatment deferral. 43% of Weave payment customers indicate they would exclusively use Weave's services with the addition of CareCredit.
Scale indicators15 records
Recent moves7 records
Expansion highlights6 records
Weave competitors and assessment
Company assessmentDirect peers
- Solutionreach: Solutionreach is one of Weave's closest direct competitors, providing patient communication, recall, reputation, and engagement software primarily to dental and medical practices. Both target SMB healthcare practices with all-in-one messaging, reminders, and front-office automation.
- NexHealth: NexHealth is a leading patient experience platform for dental and medical practices, offering online scheduling, patient messaging, digital intake, reviews, and EHR integrations. It competes directly with Weave in dental and is expanding into specialties, sharing Weave's API-first EHR integration thesis.
- PatientPop (by Tebra): PatientPop, now part of Tebra, offers patient acquisition and communication tools (messaging, scheduling, reviews) for medical and dental practices. Direct overlap with Weave on patient communication, online scheduling, and reputation management for healthcare SMBs.
- Birdeye: Birdeye is a customer experience platform with reviews, messaging, and AI agents for multi-location SMBs. While broader than Weave (multi-vertical), Birdeye is increasingly competing in healthcare practices with comparable reputation management, two-way texting, and AI response offerings.
- Demandforce: Demandforce (owned by Internet Brands) provides patient communication, appointment reminders, online reputation, and marketing automation for healthcare and wellness practices. It is a long-standing direct competitor in dental and medical SMB front-office communications.
- Podium: Podium is a leading AI-powered customer interaction platform for SMBs including healthcare practices, providing messaging, reviews, payments, and AI webchat. It competes with Weave on AI-powered patient/lead communication and integrated payments for SMB verticals.
- RevenueWell (by DentalHQ): RevenueWell, now part of DentalHQ, provides patient communication, recall, insurance verification, and marketing for dental practices. A direct competitor in dental front-office automation, mirroring Weave's dental-focused features including two-way texting and patient engagement.
Emerging players
- Klara: Klara is a healthcare-specific patient communication and collaboration platform focused on medical practices and health systems. It competes with Weave on omnichannel patient messaging, secure messaging, and EHR integration, with deeper clinical collaboration angle.
- Luma Health: Luma Health provides patient engagement and scheduling automation for specialty medical practices, including self-scheduling, waitlist management, and AI-driven outreach. It overlaps with Weave's specialty medical expansion and appointment workflow focus.
Broad incumbents
- TigerConnect: TigerConnect is a broader healthcare communication platform focused on clinical team messaging, alarm management, and patient communication for hospitals and health systems. It is more enterprise/health-system-oriented than Weave but competes in healthcare messaging and engagement.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Weave social profiles
Digital presenceWeave compliance and trust
Trust signalCompliance1 record
Weave financial estimates
Financial estimateRevenue estimate
Valuation estimate
Weave leadership team
Management profileNumber of profiles
Profiles6 records
Weave subsidiaries and ownership
Company hierarchySubsidiaries1 record
Weave funding detail
Funding detailFunding overview
Funding rounds9 records
Investors23 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Weave M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Weave
What does Weave do?
Weave Communications sells an all-in-one, AI-powered patient communications, engagement, and payments SaaS platform for small and mid-sized healthcare practices. The unified platform combines business phone service (VoIP), two-way texting, automated appointment reminders, online scheduling, digital intake forms, team chat, email marketing, AI-driven review and call analytics, and a complete payments stack. Embedded AI features—Omnichannel AI Receptionist, Call Intelligence, Response Assistant, and Email Assistant—are delivered on the platform alongside integrations to 40+ dental and medical EHR/PMS systems and embedded patient financing via CareCredit.
Is Weave a public or private company?
Weave is a public company. It is classified as public and is currently operating.
When was Weave founded?
Weave was founded in 2021. It employs 1,001 to 5,000 people.
Where is Weave based?
Weave is headquartered in Lehi, United States, in the North America region.
How does Weave make money?
Three revenue lines are on record. Subscription Software is the primary driver. The others are payments & Transaction Processing and AI Voice Call Credits (Consumption).
Who are Weave's main competitors?
Direct peers on record are Solutionreach, NexHealth, PatientPop (by Tebra), Birdeye, Demandforce, Podium and RevenueWell (by DentalHQ). Emerging players are Klara and Luma Health. TigerConnect is listed as a broad incumbent.
Does Weave have an API?
Yes. Weave provides integration capabilities through third-party provider systems, allowing automatic data retrieval from practice management systems (EHR/PMS) and enabling functionality such as appointment scheduling, insurance verification, and payment processing. The Service supports integrations with systems specified by Subscribers, with Weave designated as the Subscriber's agent for system access. The platform connects to over 40 EHR/PMS systems including Dentrix, Open Dental, Eaglesoft, AthenaHealth, and others. API access is available through system connections rather than a standalone public developer API portal.
What industry is Weave in?
Weave's product category is Healthcare Patient Engagement Software. Its primary akta.pro industry code is HLACAEAC, Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 541512 and its SIC code is 7372.