What NCI Datacom does

NCI Datacom is a privately held internet service provider founded in 1997 by John Andrist and headquartered at 626 Okoma Drive, Omak, Washington. The company delivers fixed-wireless and fiber-optic internet, digital phone service, and TV services to residential and small business customers across six rural counties in Central Washington — Chelan, Douglas, Ferry, Grant, Okanogan, and Stevens — covering more than 70 towns that fall outside the footprint of national cable ISPs. Its core customer segment is rural households whose primary pain point is the absence of alternative broadband providers; secondary segments are small businesses requiring custom symmetric speeds.

On the technology side, NCI Datacom operates fixed-wireless infrastructure that delivers broadband over radio signals in tiered plans branded STREAM 100/300/600 (up to 600 Mbps down / 50 Mbps up) and Core/Advanced/Elite, alongside a fiber offering launched in Omak in October 2024 that provides symmetrical speeds up to 2 Gbps via Fiber 500, Fiber 1000, and Fiber 2000 plans. Underlying fiber transport is supplied by a Core Fiber Partner relationship with Core Fiber, while NCI retains the customer relationship, installation, and 24/7 local support. A self-service customer portal at customerportal.ncidata.com handles account management and bill payment, and a digital VoIP phone service offering ($19.95/month for unlimited in-state calls) serves as a bolt-on to the broadband product. There is no indication of proprietary patents, AI/ML capabilities, or publicly disclosed network architecture in the input.

Revenue is generated predominantly from recurring monthly subscriptions at $55–$125 for internet service and $19.95 for phone, supplemented by one-time installation fees ($250 fiber, $89.95 wireless, waived with 1-year contracts) and equipment leases for routers and modems. Distribution is direct: phone-based sales at 509-826-0300, website self-service signup, on-site installation by local technicians, and a $100-credit referral program. NCI Datacom reports 99.9% network uptime, 25+ years serving Central Washington, no institutional or venture ownership, and no public listings, ticker, or management roster beyond the founder.

Name

NCI Datacom

Legal name

NCI Datacom LLC

Website

https://ncidata.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

NCI Datacom is a privately held rural internet service provider founded in 1997 in Omak, Washington, delivering fixed-wireless and fiber-optic internet, digital phone, and TV services to residential and small business customers across six counties in Central Washington where national providers do not operate.

Ownership category

akta.pro rank

Product category

Internet Service Provider (Broadband Telecommunications)

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired Telecommunications Carriers (517111)

SIC

Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Rural & Universal Service Fixed Broadband Providers (HDAIABAJ)

akta.pro secondary industry

Municipal & Community Broadband Networks (HDAIACAE)

Keywords

• Rural internet services
• Wireless broadband
• Fiber internet
• VoIP phone service
• Local ISP

Headquarters

HQ city

Omak

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Residential Internet Services: Monthly subscription fees for residential wireless and fiber internet services at various speed tiers ranging from basic to premium plans. Includes unlimited data on all plans.
2. Business Internet Services: Custom business internet solutions with tailored speeds and pricing to meet specific business requirements.
3. Phone Services: VoIP digital phone service offering unlimited calls within Washington State for $19.95/month.
4. Installation Fees: One-time installation fees: $250 for fiber (waived with 1-year contract) or $89.95 for wireless (with 1-year contract). Fiber buildout fees vary by address.
5. Equipment Leasing: Monthly lease charges for routers and modems provided by the company as part of the service agreement.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

NCI Datacom delivers high-speed wireless and fiber-optic internet connectivity, along with VoIP digital phone service, to residential and business customers across rural Central Washington. The company owns and operates a local network infrastructure serving underserved communities in Chelan, Douglas, Ferry, Grant, Okanogan, and Stevens counties where national providers do not operate.

Product overview

NCI Datacom is an internet service provider offering a portfolio of connectivity products centered around Wireless Internet and Fiber Internet as the core offerings, with a digital Phone Service as an add-on. Their Wireless Internet uses radio signals to serve rural and remote areas, available in tiered plans (STREAM 100, STREAM 300, STREAM 600) ranging from 100 Mbps to 600 Mbps. Their Fiber Internet delivers ultra-fast symmetrical speeds via fiber-optic cables in tiered plans (Fiber 500, Fiber 1000, Fiber 2000) ranging from 500 Mbps to 2 Gbps. The company also offers Business Plans with custom solutions and maintains a Customer Portal for account management. All residential plans include unlimited data, and the company provides 24/7 technical support.

Differentiator

Problem solved

Functional benefit

Products and services

• Wireless Internet High-speed wireless internet service that uses radio signals to deliver connectivity without cables, designed for rural and remote areas where laying cables is challenging. Plans range from 20 Mbps to 600 Mbps download speeds with unlimited data.
• Fiber Internet Ultra-fast fiber-optic internet delivering symmetrical speeds up to 2 Gbps (download/upload) using advanced fiber-optic cables transmitting data as light signals, providing low latency for streaming, gaming, and multiple devices.
• Phone Service

Quantifiable outcome

• 99.9% Network Uptime
• +2 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Core Fiber PartnerscoreStrategic or Co-development PartnerNCI Datacom is a Core Fiber Partner, collaborating with Core Fiber to provide fiber internet services. Core Fiber provides the fiber network infrastructure while NCI handles customer service, installation, and local support.

Scale indicators4 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Rise Broadband: Largest fixed wireless internet provider in the U.S., serving rural and small-town markets in 16 states. Closely comparable technology mix (fixed wireless) and rural customer base; competes head-to-head with NCI's wireless service in similar geographies.
• Mercury Broadband: Midwest rural ISP delivering fixed wireless and fiber to underserved small towns. Directly comparable in scale, rural-county footprint, and product portfolio; useful benchmark for NCI's fiber expansion economics.
• NextLink Internet: Rural-focused fixed wireless and fiber ISP benefiting from federal ReConnect and RDOF awards. Similar customer profile (underserved rural households), similar product mix, and similar capital-light strategy via federal grants.
• Consolidated Communications: Now-private rural and mid-market fiber ISP serving small towns across 20+ states with broadband, voice, and business services. Directly comparable to NCI in rural-county focus, fiber/voice bundling, and reliance on community presence to defend against national carriers.

Emerging players

• Starlink (SpaceX): LEO satellite broadband service from SpaceX targeting exactly the rural, hard-to-reach customers NCI serves. The single most important competitive risk to NCI's wireless internet franchise over the next 3–5 years.
• Etheric Networks: Independent fixed wireless ISP serving rural and semi-rural California. Comparable in size, technology mix, and customer base to NCI, though operating in a different geography.

Broad incumbents

• Hughes Network Systems (EchoStar): Established satellite broadband operator serving rural America. Competes with NCI in the same underserved rural households and adds pricing pressure on NCI's wireless plans.
• Viasat: Satellite broadband provider serving rural U.S. households — the same customer segment NCI targets with wireless internet. Represents a non-terrestrial competitive threat to NCI's rural wireless business.
• Lumen Technologies: Large incumbent carrier with significant rural fiber assets and enterprise services. Overlaps with NCI in fiber and voice services but at national scale; potential counterparty for backhaul or wholesale arrangements.
• Frontier Communications: Large rural fiber ISP building out gigabit service across smaller markets in 25 states. Comparable business model (rural fiber + voice) but at vastly greater scale; represents both a competitive threat and a potential consolidation partner for NCI.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/NCIDatacomInc
• LinkedInlinkedin.com/company/nci-datacom

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NCI Datacom