Done Plumbing & Heating

What Done Plumbing & Heating does

Done! Plumbing, Heating, Cooling & Electric (operating as Done Plumbing & Heating) is a privately held, independent home services company headquartered in Aurora, Colorado, founded in 1999. It serves residential homeowners across the Denver metro area (more than 20 cities including Aurora, Denver, Lakewood, Littleton, Englewood, Centennial, Parker, Highlands Ranch, Arvada, Westminster, Thornton, and Broomfield) with HVAC, plumbing, electrical, and drain/sewer services delivered by licensed, in-house technicians — not subcontractors. The company is licensed across all three major trades in Colorado (Plumbing Contractor PC.0001109, Master Plumbing MP.03000239, Electrical EC.0102570) and emphasizes 24/7 availability, same-day service, and upfront flat-rate pricing.

The core offering is a multi-trade service model: cooling (AC repair, replacement, heat pumps, ductless mini-splits), heating (furnace and boiler repair/installation), plumbing (water heaters including tankless, kitchen/bath, pipe repair/repiping, water quality treatment, sump pumps, backflow prevention), electrical (panels, wiring, EV charging, smart home), and drains/sewers (hydro-jetting, pipe lining, video camera inspection). Notable technical components include hydro-jetting equipment for stubborn blockages and in-line video camera inspection for pipe diagnostics. The Care Club membership adds a recurring annual maintenance subscription with priority scheduling, seasonal tune-ups, and member discounts.

The business operates a direct-to-consumer residential go-to-market: customers reach the company via phone (303-732-6177, 833-539-9153) or website (itsdone.com), and licensed technicians are dispatched from the Aurora headquarters. Revenue is generated through one-time service and repair fees, installation and replacement jobs (including equipment sales markup), a subscription maintenance membership, and premium emergency/after-hours work. Marketing is driven by Google Business Profile (4.7 stars, 4.6k+ reviews), the website, and promotional offers (e.g., $83 drain clearing, $50 off HVAC, $89 A/C or furnace inspection, $99 water heater flush, up to $750 off new water heater). The company has not raised disclosed external funding, has no parent company or subsidiaries, and shows no signs of being controlled by PE or VC capital.

Name

Done Plumbing & Heating

Legal name

Done! Plumbing, Heating, Cooling & Electric

Website

https://itsdone.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Done Plumbing & Heating is a privately held, Aurora-based home services company serving residential homeowners across the Denver metro with licensed HVAC, plumbing, electrical, and drain/sewer services delivered by in-house technicians since 1999.

Ownership category

akta.pro rank

Product category

Plumbing and Heating Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Plumbing, Heating, and Air-Conditioning Contractors (23822)

akta.pro primary industry

Plumbing & Pipefitting Contracting (IMAFALAC)

akta.pro secondary industries

Heat Pump Repair & Maintenance (HSAOAHAD), Boiler & Hydronic Heating Repair & Service (HSAOAHAG), Boiler & Hydronic Heating System Installation (HSAOAGAF), Emergency Water Heater Repair & No-Hot-Water Service (HSAOAMAE), Water Heater Safety, Code Compliance & Permit Inspection Support (HSAOACAI)

Keywords

• Plumbing services
• Heating services
• HVAC services
• Residential plumbing
• Home heating repair

Headquarters

HQ city

Aurora

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. Service and Repair: One-time fees for repair, maintenance, and diagnostic services across HVAC, plumbing, and electrical categories. Flat-rate pricing model with upfront quotes before work begins.
2. Installation and Replacement: Revenue from installing and replacing HVAC systems, water heaters, plumbing fixtures, and related equipment. Includes equipment sales markup.
3. Care Club Membership: Annual maintenance membership program with priority scheduling, seasonal tune-ups, safety inspections, and member discounts on repairs. Provides recurring subscription revenue.
4. Emergency/After-Hours Service: Premium pricing for emergency plumbing, HVAC, and electrical services outside standard business hours.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Detailed information about Done Plumbing & Heating's specific service offerings was not provided in the supplied input data. Based on the company name alone, it appears to offer plumbing and heating services, but specifics about scope, coverage area, and unique features could not be verified.

Product overview

Done Plumbing & Heating is a home services company offering a unified suite of cooling, heating, plumbing, electrical, and drain/sewer services for Denver metro homeowners. The core offering is a multi-trade service model where one company provides HVAC (cooling and heating), plumbing, and electrical work. The main product categories include: Cooling Services (AC repair, replacement, maintenance, heat pumps, ductless mini-splits), Heating Services (furnace and boiler repair/installation), Plumbing Services (water heaters including tank and tankless, emergency plumbing, kitchen/bath, pipe repair), Electrical Services (panels, wiring, EV charging, smart home), Drains & Sewers (hydro jetting, pipe lining, camera inspection), and Indoor Air Quality solutions. Add-on modules include the Care Club membership program for ongoing maintenance, tankless water heater upgrades, and water quality treatment systems. The company operates 24/7 with licensed technicians across all three trades (HVAC, plumbing, electrical).

Differentiator

Problem solved

Functional benefit

Brands

• Care Club: Annual maintenance membership program offering priority scheduling, seasonal tune-ups, and member discounts on repairs for HVAC and plumbing systems.

Quantifiable outcome

• 4.7 star rating from 4.6k+ Google reviews

Named customers1 record

Segments1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators3 records

Recent moves6 records

Expansion highlights3 records

Broad incumbents

• Aire Serv: National residential HVAC franchise under Neighborly providing heating and cooling services. Comparable to Done on HVAC service delivery, residential customer focus, and locally operated franchise structure across multiple US markets.
• HomeServe USA: National residential home repair services and warranty plan provider. Comparable to Done as a residential services business serving homeowners, though differentiated by a warranty/subscription distribution model rather than direct field service delivery.
• Benjamin Franklin Plumbing: National residential plumbing franchise under Neighborly with strong on-time and customer-experience branding. Comparable to Done on plumbing service delivery, residential customer focus, and locally operated franchise structure.
• Neighborly Inc. Parent company of Mr. Rooter, Benjamin Franklin Plumbing, Aire Serv, and other residential service franchises. Comparable to Done as a portfolio operator of multi-trade residential services, though at substantially greater scale and via a franchise model.
• ARS / Rescue Rooter: National residential HVAC, plumbing, and electrical services brand with multi-market operations. Directly comparable to Done's integrated multi-trade service model, but at substantially greater scale and geographic reach.
• Mr. Rooter Plumbing: National residential plumbing franchise owned by Neighborly, with Denver-area operators. Competes with Done on plumbing and drain services using a similar local-operator service delivery model and customer-experience emphasis.
• Roto-Rooter: National plumbing and drain cleaning franchise with significant Denver metro presence. Overlaps with Done on plumbing, drain cleaning, and emergency service delivery, but is narrower in trade coverage and broader geographically.

Direct peers

• Bell Plumbing & Heating: Denver-area residential services company offering plumbing, heating, and related trades to homeowners. Directly comparable to Done in target customer, geographic market, and integrated multi-trade service model.
• Applewood Plumbing, Heating & Electric: Denver metro multi-trade residential contractor providing plumbing, heating, and electrical work under a single brand. Comparable to Done in scope of services, homeowner focus, and local-operator positioning in the same geography.

Others

• ServiceMaster Restore: National residential and commercial restoration services brand serving homeowners for damage cleanup and related repair. Adjacent to Done's drain, plumbing, and emergency response work; differentiated by an insurance-driven restoration focus rather than maintenance and installation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/DonePlumbing
• Facebookfacebook.com/DonePlumbing

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Done Plumbing & Heating