Eurocross Assistance

What Eurocross Assistance does

Eurocross Assistance Netherlands B.V. is a Leiden-headquartered, 24/7 assistance services provider founded in 1982 and operating as a wholly-owned subsidiary of Zilveren Kruis Health Services N.V., part of the Achmea group — the Netherlands' largest health insurer. The company runs a centralized alarmcentrale (emergency call centre) staffed by more than 400 help providers, supported by a worldwide network of thousands of vetted partners including tow operators, transporters, hospitals, and medical providers across at least 14 countries spanning Europe, Asia, the Middle East, South America, and Africa. Its service portfolio spans medical and travel assistance, vehicle breakdown and accident assistance, bicycle and e-bike assistance, truck incident management (under the STIMVA mandate since 2012), remote healthcare (zorg op afstand) via the wholly-owned Eurocross Medisch Service Centre B.V. subsidiary, claims handling and subrogation, personal alarm subscriptions, and Travel Risk Solutions for corporate clients.

The underlying technology consists of an integrated case-management platform with medical coordination and roadside-assistance dispatch functionality, complemented by consumer-facing digital reporting tools (mijnmelding.eurocross.nl) and the recently launched Winterfitscan (winterfit.eurocross.nl). Operations are GDPR-compliant, with medical data segregated and access restricted to BIG-registered medical advisors. Eurocross also participates in the Dutch Protocol Coördinatie Calamiteiten as one of four rotating coordinating emergency centers for mass incidents abroad involving 8+ Dutch nationals, and is a member of the Astrum Assistance Alliance for international coverage.

Commercially, Eurocross operates a B2B managed-services and professional-services revenue model: insurance companies, leasing firms, car rental operators, and employers contract Eurocross on multi-year arrangements to deliver 24/7 assistance to their policyholders, customers, and traveling employees. Individual consumers access services through their insurance policies or through direct subscription products such as personal alarms. Pricing is contractually negotiated and not publicly disclosed. The company is privately held, with no funding rounds or M&A activity disclosed in the source data.

Name

Eurocross Assistance

Legal name

Eurocross Assistance Netherlands B.V.

Website

https://eurocross.nl/

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

101–250 employees

Short description

Eurocross Assistance is a Netherlands-based 24/7 emergency assistance provider operating a global network of medical, travel, and roadside services for insurance companies, leasing firms, employers, and consumers, as a subsidiary of Achmea's Zilveren Kruis.

Ownership category

akta.pro rank

Product category

Emergency Assistance Services

NAICS

Motor Vehicle Towing (488410), Support Activities for Road Transportation (4884), Ambulance Services (62191), Telephone Answering Services (561421)

SIC

Services-Automotive Repair, Services & Parking (7500), Services-Misc Health & Allied Services, Nec (8090), Transportation Services (4700)

akta.pro primary industry

Emergency Response, Assistance & Medical Evacuation Services (THACAEAC)

akta.pro secondary industries

Light-Duty Vehicle Mobile Repair & Roadside (Cars/Vans) (TLAKAFAA), Emergency Assistance & Case Management (Medical, Security, Evacuation) (THALALAG), Roadside Assistance & Towing Memberships (Bundled with Service Contracts) (FSAJALAL)

Keywords

• Emergency assistance services
• Medical travel assistance
• Roadside assistance services
• Claims handling services
• Personal alarm services

Headquarters

HQ city

Leiden

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. B2B Assistance Services to Insurers: Eurocross provides 24/7 medical and travel assistance as well as breakdown and accident assistance services to insurance companies. Insurance companies contract Eurocross as their alarmcentral to handle assistance cases for their policyholders. Services are provided on a per-case basis or through ongoing contractual arrangements.
2. B2B Services to Leasing Companies and Employers: Eurocross provides roadside assistance and accident services to leasing companies for their leased vehicles and to employers for employee travel assistance and safety solutions.
3. Remote Healthcare Services (Zorg op Afstand): Eurocross Medisch Service Centre provides remote healthcare coordination services, enabling insurance companies and healthcare organizations to offer 'care at a distance' solutions for their insured members or patients.
4. Schadebehandeling en Regres: Claims handling and subrogation services where Eurocross manages the full claims process from notification to payout, serving as an outsourced function for insurance partners.
5. Travel Risk Solutions: Enterprise travel risk management solutions for organizations with employees working in or traveling to (high-risk) areas abroad, including preparation, 24/7 support, and emergency response.
6. Personenalarmering (Personal Alarms): Personal alarm services for individuals, providing neck or wrist transmitters with direct connection to help responders, offered to consumers through the Eurocross-personenalarmering.nl platform.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

Eurocross Assistance operates a 24/7 emergency alarm centre that delivers medical and travel assistance, vehicle breakdown and accident assistance, and personal alarm monitoring to insurance policyholders, leasing and rental customers, corporate travelers, and individual subscribers worldwide. The company also provides remote healthcare coordination (Zorg op Afstand) through its Eurocross Medisch Service Centre subsidiary, full-cycle claims handling and subrogation, repatriation services, and Travel Risk Solutions for employers with internationally mobile staff. Services are delivered via a worldwide curated network of tow operators, transporters, hospitals, and medical providers, supported by digital self-service reporting tools.

Product overview

Eurocross Assistance is an assistance services company offering a comprehensive portfolio of 24/7 emergency and roadside assistance services, both for businesses (insurers, leasing companies, car rental companies, employers) and individual consumers. The core platform centers on medical and travel assistance plus vehicle breakdown and accident assistance, with the Eurocross Medisch Service Center subsidiary handling remote care solutions. Additional modules include Travel Risk Solutions for corporate travelers, availability services, damage handling and subrogation, bicycle/e-bike assistance, repatriation services for healthcare organizations, and truck recovery via STIMVA. The company operates with over 400 assistance providers and a worldwide network of thousands of partners including towing companies, transporters, and hospitals.

Differentiator

Problem solved

Functional benefit

Brands

• Eurocross Medisch Service Centre: Subsidiary focused on digital and hybrid healthcare solutions, making healthcare more human and efficient
• Eurocross Personenalarmering
• Travel Risk Solutions

Products and services

• Medical and Travel Assistance 24/7 medical and travel assistance for customers who become ill or injured abroad, providing empathetic support and rapid resolution including medical coordination and repatriation. Sold to insurance carriers and accessed by their policyholders, as well as to leasing and car rental customers.
• Breakdown and Accident Assistance 24/7 rapid solutions for car breakdowns and accidents in the Netherlands and abroad, with active listening, responsibility takeover, and quick return-to-road coordination. Sold to insurance, leasing, and car rental clients for their customers.
• Remote Healthcare (Zorg op Afstand) via Eurocross Medisch Service Centre Remote care solutions enabling people to live independently and safely at home despite aging, reduced mobility, or chronic illness. Sold to healthcare organizations, insurance carriers, and care providers.
• Personenalarmering (Personal Alarm Service) 24/7 personal alarm service with neck or wrist transmitters providing direct contact with assistance providers at the press of a button. Sold direct-to-consumer via subscription through a dedicated online portal, typically for elderly or vulnerable individuals and their families.
• Travel Risk Solutions Specialized service for organizations whose employees work in or travel to higher-risk foreign countries, covering preparation, 24/7 emergency support, and danger monitoring. Sold to corporate employers on a subscription basis.
• Bereikbaarheidsdiensten (After-Hours Availability Services) After-hours call handling and availability services for business clients, taking customer calls outside regular office hours and routing or resolving them on the client's behalf. Sold B2B to organizations needing 24/7 customer availability.
• Schadebehandeling en Regres (Claims Handling and Subrogation) Full damage handling and recourse services for business clients, from damage notification through payout and subrogation recovery. Sold B2B to insurance and assistance partners as an outsourced claims function.
• Bicycle and E-bike Breakdown and Accident Assistance 24/7 breakdown and accident assistance for bicycles and e-bikes, mirroring the motor roadside service for cyclists. Sold through insurance and leasing partners covering cycling products.
• Repatriation Services for Healthcare Organizations Repatriation services for healthcare organizations when patients need to return home without insurance coverage, including remote medical situation assessment by a specialized medical team. Sold B2B to healthcare providers and hospitals.
• Truck Breakdown and Recovery (Vrachtwagenberging) Truck breakdown and accident assistance on Dutch motorways, commissioned by Stichting Incident Management Vrachtauto's (STIMVA), with rapid coordination through the nationwide towing network. Sold to STIMVA and the Dutch trucking ecosystem.

Quantifiable outcome

• 20% increase in winter sports accident reports
• +4 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core partner.

• Allianz Global Assistancecore partnerStrategic or Co-development PartnerEurocross and Allianz Global Assistance participate in the Dutch emergency coordination system, rotating annually as the coordinating emergency centre for mass incidents abroad. They cooperate under the Protocol Coördinatie Calamiteiten since the Faro air disaster in 1992.
• ANWBcore partnerStrategic or Co-development PartnerANWB is one of the four major Dutch emergency coordination centres that rotate annually as the coordinating centre for mass incidents abroad involving Dutch nationals.
• SOS Internationalcore partnerStrategic or Co-development PartnerSOS International is one of the four major Dutch emergency coordination centres that rotate annually as the coordinating centre for mass incidents abroad involving Dutch nationals.
• Astrum Assistance Alliancecore partnerStrategic or Co-development PartnerEurocross is a member of the Astrum Assistance Alliance, an international network of assistance providers. Eurocross.com serves as the English-language international portal for the alliance.
• STIMVA (Stichting Incident Management Vrachtauto's)core partnerStrategic or Co-development PartnerSince 2012, Eurocross has handled all truck breakdown and accident calls on Dutch highways on behalf of STIMVA. STIMVA is the foundation responsible for incident management for trucks on Dutch motorways.
• Worldwide Network of Tow Operators, Transporters, and Hospitalscore partnerOthersEurocross maintains an extensive network of thousands of carefully selected partners worldwide, including tow truck operators (bergers), transporters, and hospitals that provide on-the-ground assistance services to customers in need.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• AIG Travel: Travel insurance and assistance business of global insurer AIG, offering medical and travel assistance to policyholders. Comparable to Eurocross's insurance-embedded assistance services, with much larger insurer scale.

Direct peers

• International SOS: Global leader in medical and travel security assistance services for travellers and expatriates. Directly comparable to Eurocross in core medical-assistance, evacuation, and travel-risk offerings, though with a much larger international footprint.
• Allianz Global Assistance: Named partner/competitor in the Dutch emergency coordination rotation and a global assistance provider for insurance and travel. Comparable to Eurocross across travel assistance, roadside, and emergency response, with broader global scale.
• Europ Assistance: Generali Group-owned global assistance company offering medical, travel, roadside, and concierge services to insurers and corporates. Closely comparable business model and product portfolio to Eurocross.
• SOS International: Nordic-based assistance company and named peer in the Dutch emergency coordination rotation. Comparable to Eurocross in medical assistance, roadside, and emergency coordination for insurers and government.
• Falck: Danish-headquartered provider of roadside assistance, ambulance services, and healthcare staffing across Europe. Directly comparable to Eurocross's roadside, medical-assistance, and emergency-response services.
• Global Rescue: US-based provider of medical, security, travel-risk, and evacuation services to corporations and consumers. Comparable to Eurocross's Travel Risk Solutions and medical-evacuation offerings.
• CEGA Group (Chubb): Chubb-owned provider of medical assistance, air ambulance, and travel security services. Comparable to Eurocross in medical repatriation, evacuation, and assistance-case management for insurers.
• Healix International: UK-based provider of international medical assistance, travel risk management, and case management services for corporate and insurer clients. Comparable to Eurocross's Travel Risk Solutions and medical case management.

Regional players

• ANWB Wegenwacht: Dutch mobility club providing roadside assistance and travel services to millions of Dutch members. Comparable to Eurocross's breakdown and emergency-response business, with stronger consumer-brand position in the Netherlands.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Eurocross
• YouTubeyoutube.com/user/EurocrossAssistance
• Facebookfacebook.com/EurocrossAssistance
• LinkedInlinkedin.com/company/eurocross-assistance
• Instagraminstagram.com/eurocrossnl
• TikToktiktok.com/@eurocrossnl

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eurocross Assistance