Name

Custom Software

Legal name

Custom Software, Inc.

Website

https://customsoftwareinc.net

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Terre Haute

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses and Subscriptions: POS software and Retail Management System licensing. In-house developed proprietary software for retail operations.
2. Hardware Sales: POS terminals, receipt printers, barcode scanners, cash drawers, customer displays, and business security systems (DVR, cameras).
3. IT Service and Support: On-site repair, software development, ongoing support, training, troubleshooting, and upgrades for retail IT systems.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

Custom Software, Inc. develops, licenses, and supports an in-house Retail Point-of-Sale system and CSI Retail Management System (RMS) for small retailers, liquor stores, and convenience locations primarily in Indiana. Revenue comes from software licensing, sales of POS hardware and accessories, and on-site IT services including repair, custom development, training, and ongoing support.

Product overview

Custom Software, Inc. offers a unified platform-plus-modules product architecture centered on its CSI Retail Management System, which combines a Retail Point-of-Sale terminal system with comprehensive back-office inventory and purchase-order management. The current on-premises CSI Retail Management System (RMS) works in conjunction with the in-house POS for small retailers and convenience locations, supported by hardware supply and I.T. service add-ons. The company is developing CSI-RMS v2, a cloud-hybrid next-generation system with AI-driven capabilities planned for release in Summer 2027.

Differentiator

Problem solved

Functional benefit

Brands

• CSI-RMS: Retail Management System - automated point-of-sale, inventory control, sales analysis, and purchase-order system designed for liquor stores and similar retailers.
• CSI-RMS v2
• CSI Retail Management System

Products and services

• Retail Point-of-Sale In-house point-of-sale system purpose-built for small retailers and convenience locations, engineered for fast register operation and tightly integrated with Custom Software's Retail Management System for inventory and back-office workflows.
• CSI Retail Management System Automated point-of-sale, inventory control, sales analysis, and purchase-order platform designed for liquor stores and similar retailers. Includes register polling and remote management, perpetual inventory, multiple profit centers, hundreds of reports, and integrations with QuickBooks and supplier EDI for invoice and inventory automation.
• Hardware Supply & Support Supply, installation, and support of POS terminals, receipt printers, barcode scanners, cash drawers, customer displays, and business security systems (DVR and cameras), delivered and serviced by local Indiana technicians.
• I.T. Service & Support Full IT service suite for small businesses including on-site repair by local Indiana technicians, custom software development and integrations, and ongoing support, training, troubleshooting, and upgrades for retail IT systems.

Quantifiable outcome

• Human contact within 5 minutes during business hours guaranteed
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability3 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• Credit Card Processors (Various)coreTechnology or IntegrationPOS system supports most credit card processors for payment processing at retail locations.
• Suppliers (EDI Partners)coreTechnology or IntegrationElectronic Data Interchange (EDI) with suppliers for automated order processing, invoice entry, and inventory receiving by vendor product number, UPC, or description.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• POS Nation: POS Nation is a specialized point-of-sale and retail management software provider targeting liquor stores, convenience stores, and small specialty retailers — the same narrow verticals as Custom Software. Both sell perpetual/subscription POS licenses with inventory and reporting features to independent SMB retailers.
• Bottle POS: Bottle POS is a purpose-built point-of-sale and inventory management platform for liquor stores, offering perpetual inventory, supplier integrations, and compliance features — directly comparable to Custom Software's CSI-RMS liquor-store feature set.
• Springboard Retail: Springboard Retail sells POS and inventory management software specifically to specialty and small-format retailers, similar in customer profile to Custom Software's small-retailer base. Comparable in offering bundled POS, inventory, and reporting for independent retailers.
• Epos Now: Epos Now is a cloud-based POS and payments provider for small and mid-sized retailers and hospitality businesses. Comparable to Custom Software in targeting SMB retailers with bundled hardware/software/payments, and serves a similar 'independent merchant' customer profile.
• AccuPOS / ACCU-DART: AccuPOS provides POS and inventory management software for small retailers, integrating with QuickBooks and supporting barcode/receipt hardware — directly overlapping Custom Software's QuickBooks-integrated, small-retailer POS offering.

Broad incumbents

• Square (Block, Inc.): Square (part of Block) is the dominant cloud POS and payments platform for U.S. small businesses, including small retailers and convenience operators. Broad incumbent offering hardware, software, and payments as a single integrated stack — directly overlapping Custom Software's bundled offering but at vastly greater scale.
• Toast, Inc. Toast is a large cloud-based POS platform that started in restaurants and is expanding into retail and convenience formats. Sells integrated hardware, software, and payments to SMB operators — a broader, better-capitalized version of Custom Software's bundled retail-IT model.
• Lightspeed Commerce: Lightspeed provides cloud POS and commerce software for retailers, restaurants, and small businesses globally. Comparable to Custom Software's POS + retail management + payments approach, but as a much larger, public incumbent with omnichannel and e-commerce capabilities.
• Clover (Fiserv): Clover, owned by Fiserv, is a SMB-focused POS hardware + software + payments platform selling terminals, software apps, and merchant services to small retailers and convenience operators. Closely mirrors Custom Software's hardware-plus-software-plus-services bundle at much larger scale.
• Shopify POS: Shopify POS extends Shopify's commerce platform into physical retail, offering inventory, payments, and hardware for small and mid-market retailers. Competes with Custom Software for SMB retail software spend, although Shopify targets retailers with stronger online-channel needs.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CustomSoftwareI
• LinkedInlinkedin.com/company/custom-software-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Custom Software