ResortSuite
ResortSuite is a cloud-based property management system for multi-amenity resort and hospitality properties, managing reservations, check-in/out, folios, and front desk operations. It operates as an acquired product line within Agilysys NV LLC's (NASDAQ: AGYI) broader hospitality technology portfolio.
- Company typePrivate
- Founded2000
- HeadquartersToronto, Canada
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What ResortSuite does
ResortSuite is a property management system designed for multi-amenity resort and hospitality properties, providing integrated management of reservations, check-in/check-out, folio handling, and front desk operations across rooms, dining, spa, golf, and retail outlets. ResortSuite was acquired by Agilysys (NASDAQ: AGYI) and now operates as a product line within Agilysys NV LLC's hospitality technology portfolio, which is headquartered at 3655 Brookside Parkway, Suite 300, Alpharetta, Georgia. Support for existing customers is maintained through regional operations covering North America (US and Canada, with a 416 area code indicating Canadian service infrastructure) and EMEA (UK), with dedicated phone lines for the product and after-hours coverage. Named end users include Horseshoe Bay Resort, Cache Creek Casino Resort, Barnsley Resort, and Watergate Bay, with adjacent brands such as Four Seasons using related acquired products like Book4Time.
The technology foundation is cloud-native and tightly integrated with the broader Agilysys ecosystem, which spans property management (PMS, Stay, Versa, Visual One PMS), point-of-sale (InfoGenesis POS, IG OnDemand, IG Kiosk, IG PanOptic Kiosk, IG Flex, IG Fly, IG Quick Pay, IG KDS, IG Digital Menu Boards), inventory and procurement (Agilysys Eatec, Agilysys SWS), experience and amenity management (Book, Reserve, Book4Time, Spa, Golf, Membership, Sales & Catering), and ecosystem enhancers including payment, loyalty, digital marketing, and analytics. Across this stack Agilysys layers the GuestSense.AI platform, which delivers recommendation, predictive analytics, agentic automation, revenue optimization, and computer vision capabilities by unifying guest profile, transaction, and operational data into a single real-time Intelligent Guest Profile.
The business model is anchored in cloud-based subscription licensing delivered through Agilysys's direct enterprise sales organization, with quote-based pricing that is not publicly disclosed and annual billing cadence typical of large hospitality deployments. Revenue also flows from associated hardware sales (POS terminals, printers, supplies) and ongoing support and maintenance services with 24/7 regional coverage. Go-to-market is a combination of enterprise field sales for large hospitality rollouts and inside sales for regional inquiries, supported by a content-driven marketing program spanning a blog, webinars, customer videos, product brochures, and a knowledge center, plus a customer support portal (MyAgilysys). Customer segmentation is vertical-based, spanning multi-amenity resorts, hotel brands, independent hotels, management companies, spa operators, golf courses, cruise lines, corporate and tribal gaming, higher education, healthcare, restaurants, senior living, sports and entertainment, and airports.
ResortSuite firmographics
Firmographics- Name
- ResortSuite
- Legal name
- Agilysys NV LLC
- Website
- https://resortsuite.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- ResortSuite is a cloud-based property management system for multi-amenity resort and hospitality properties, managing reservations, check-in/out, folios, and front desk operations. It operates as an acquired product line within Agilysys NV LLC's (NASDAQ: AGYI) broader hospitality technology portfolio.
- Ownership category
- akta.pro rank
ResortSuite industry classification
Industry- Product category
- Hospitality Property Management Software
- NAICS
- Traveler Accommodation (7211), Hotels (except Casino Hotels) and Motels (72111), Other Traveler Accommodation (72119)
- SIC
- Hotels & Motels (7011), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)
- akta.pro primary industry
- Resort-Area Full-Service Hotels (Non–All-Inclusive) (THAGAAAD)
- akta.pro secondary industries
- Destination Spa Resorts (THAGAMAA), Luxury Boutique & Lifestyle Resorts (THAGACAO)
Keywords
Where ResortSuite is headquartered
LocationHeadquarters
- HQ city
- Toronto
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
ResortSuite business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Software Subscriptions: Cloud-based software subscriptions for property management, point of sale, and hospitality management tools with recurring annual or multi-year contract terms.
- Hardware and Supplies: Sale of POS hardware, accessories, cables, paper supplies, printers, and payment terminals to hospitality operators.
- Support and Maintenance Services: 24/7 technical support services for software and hardware with regional support numbers for North America, EMEA, and Asia Pacific.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise hospitality solutions with custom pricing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
ResortSuite product offering
Product offeringCore offering
ResortSuite is a property management system for multi-amenity resort and hospitality operations, covering reservation management, check-in/check-out, folio management, and front desk workflows. It is designed to unify guest experiences across rooms, dining, spa, golf, and retail outlets within a single property, and now operates as a product brand under Agilysys's hospitality technology portfolio.
Product overview
Agilysys offers a comprehensive hospitality technology platform acquired ResortSuite and now provides an integrated ecosystem of property management, point-of-sale, inventory, and guest experience solutions. The portfolio consists of core systems (Agilysys PMS, InfoGenesis POS, Stay PMS, Versa PMS, Agilysys LMS, Agilysys Visual One PMS) complemented by experience and amenity management modules (Book, Reserve, Book4Time, Sales & Catering, Golf, Spa, Membership), ecosystem enhancers (Express Kiosk, Express Mobile, IG OnDemand, IG Kiosk, IG PanOptic Kiosk, IG KDS, Pay, Authorize, IG Quick Pay, Gift Card, Loyalty & Promotions, Digital Marketing, DataMagine, Analyze, Central Reservation), and inventory & procurement tools (Agilysys Eatec, Agilysys SWS). The guestsense.ai platform powers AI capabilities across hyper-personalization, multi-modal interactions, agentic automation, and revenue optimization. ResortSuite operates as an acquired brand within this ecosystem.
Differentiator
Problem solved
Functional benefit
Products and services
- ResortSuite Property management system designed for resort and multi-amenity hospitality properties, including hotels, spas, golf, F&B, and retail operations. Handles reservation management, check-in/check-out, folio management, and front desk operations, and integrates with Agilysys's broader hospitality technology portfolio.
Quantifiable outcome
- LMS helps drive as much as a 25% lift in revenue with room upsells at check-in
Companies that use ResortSuite
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles1 record
ResortSuite technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability10 records
Feature4 records
ResortSuite partnerships and signals
Strategic signalScale indicators3 records
Recent moves4 records
Expansion highlights5 records
ResortSuite competitors and assessment
Company assessmentDirect peers
- Cloudbeds: Cloudbeds offers a unified PMS, channel manager, and booking engine primarily for independent hotels and small chains. It overlaps with ResortSuite on the PMS core and competes in adjacent tier for independent resort properties.
- Mews: Mews is a cloud-native hospitality PMS targeting hotels and hostel groups with an open API platform. It competes for the same mid-to-upper tier independent and boutique properties as ResortSuite, with a stronger PLG brand.
- Shiji Group: Shiji provides enterprise PMS, POS, and guest experience platforms (including acquired StayNTouch and Infrasys) for hotels and resorts globally. It directly competes with ResortSuite's integrated stack for multi-amenity resort chains.
- protel (by Lighthouse): protel is a hospitality PMS with strong presence in Europe and APAC, now part of Lighthouse. It competes with ResortSuite for multi-amenity resort and hotel groups across EMEA and Asia Pacific.
- Infor Hospitality Management Solution (HMS): Infor HMS is a long-standing enterprise PMS for hotels, resorts, and casinos. It competes head-to-head with ResortSuite for full-service and multi-amenity resort deployments with integrated POS and inventory.
- Oracle Hospitality (OPERA Cloud): Oracle's OPERA Cloud is the dominant enterprise hospitality PMS used by global hotel chains and luxury resorts. It is the most direct competitor to ResortSuite's PMS in the multi-amenity resort and large-property segment.
- Springer-Miller Systems (SMG): Springer-Miller's SMS|Host is one of the original resort-focused PMS platforms, deeply entrenched at luxury and destination resorts in North America. It is a closely comparable niche competitor to ResortSuite in multi-amenity resorts.
Regional players
- RoomKey PMS: RoomKey is a Canadian hospitality PMS with a North American focus, serving hotels, resorts, and inns. It is regionally comparable to ResortSuite given ResortSuite's Canadian support footprint (416 area code).
Emerging players
- Maestro PMS: Maestro PMS is a hospitality platform purpose-built for independent resorts, hotels, and conference centers. It competes with ResortSuite for multi-amenity resort deployments with a focus on flexibility and configurability.
- Hotelogix: Hotelogix provides cloud hospitality management software for hotels, resorts, and chains, with strong presence in APAC and emerging markets. It overlaps with ResortSuite on the PMS and POS core for independent and mid-scale resort properties.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat4 records
Key risks4 records
Key highlights7 records
Customer concentration
ResortSuite social profiles
Digital presenceResortSuite compliance and trust
Trust signalCompliance1 record
ResortSuite financial estimates
Financial estimateRevenue estimate
Valuation estimate
ResortSuite leadership team
Management profileNumber of profiles
Profiles1 record
ResortSuite funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ResortSuite M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ResortSuite
What does ResortSuite do?
ResortSuite is a property management system for multi-amenity resort and hospitality operations, covering reservation management, check-in/check-out, folio management, and front desk workflows. It is designed to unify guest experiences across rooms, dining, spa, golf, and retail outlets within a single property, and now operates as a product brand under Agilysys's hospitality technology portfolio.
Is ResortSuite a public or private company?
ResortSuite is a private company. It is classified as corporate owned and is currently operating.
When was ResortSuite founded?
ResortSuite was founded in 2000. It employs 101 to 250 people.
Where is ResortSuite based?
ResortSuite is headquartered in Toronto, Canada, in the North America region.
How does ResortSuite make money?
Three revenue lines are on record. Software Subscriptions are the primary driver. The others are hardware and Supplies and support and Maintenance Services.
Who are ResortSuite's main competitors?
Direct peers on record are Cloudbeds, Mews, Shiji Group, protel (by Lighthouse), Infor Hospitality Management Solution (HMS), Oracle Hospitality (OPERA Cloud) and Springer-Miller Systems (SMG). RoomKey PMS is listed as a regional player. Emerging players are Maestro PMS and Hotelogix.
Does ResortSuite have an API?
No public API is recorded for ResortSuite.
What industry is ResortSuite in?
ResortSuite's product category is Hospitality Property Management Software. Its primary akta.pro industry code is THAGAAAD, Resort-Area Full-Service Hotels (Non–All-Inclusive), with a secondary code of THAGAMAA, Destination Spa Resorts. Its NAICS code is 7211 and its SIC code is 7011.