Western New York Immediate Care
WNY Immediate Care is a privately operated, TeamHealth-managed urgent care practice operating three walk-in centers in Erie County, NY, delivering emergency medicine-trained physician care, on-site diagnostics, and occupational health services to 125,000+ patients annually.
- Company typePrivate
- Founded2005
- HeadquartersBuffalo, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Western New York Immediate Care does
Western New York Immediate Care (WNY Immediate Care) is a privately operated urgent care practice founded in 2005 in the Buffalo, NY area and managed by TeamHealth (NYSE:TMH). The company operates three free-standing walk-in centers in Buffalo, Depew, and Orchard Park, serving Erie County with non-life-threatening injury and illness treatment 365 days per year. Clinical care is delivered by board-certified, emergency medicine-trained physicians working alongside physician assistants, registered nurses, radiology technicians, and medical assistants, supported by on-site CLIA-certified laboratories, digital X-ray with radiologist overread, EKGs, and rapid drug screening. The medical director, Dr. Joseph L. Chow, simultaneously serves as President of TeamHealth Ambulatory Care.
WNY Immediate Care runs a hybrid go-to-market combining a direct-to-consumer walk-in model (augmented by the Clockwise.md-powered "Reserve A Time" digital queue and text-based check-in) with a sales-led B2B occupational health channel targeting small and large employers for drug and alcohol testing, DOT/FMCSA and pre-placement physicals, audiometry, pulmonary function testing, immunizations, and workers compensation injury care. Revenue is generated through transaction-based fees collected at the point of service: in-network co-pays of $25-$75, a $150 out-of-network pre-payment, self-pay deposits, employer billing, and $50-$100 self-pay COVID-19 testing. The practice also participates in the VA Community Care Network as an authorized urgent care provider.
The company is accredited by the Urgent Care Association and the Better Business Bureau, holds CLIA laboratory certification, and operates under HIPAA and PCI-DSS compliance frameworks. According to company-stated figures, WNY Immediate Care treats more than 125,000 patients annually, reports that 99% of patients would return, and claims the largest share of Western New York urgent care volume. Distribution is regional: Erie County only, with no disclosed plans for out-of-region expansion or independent capital raise.
Western New York Immediate Care firmographics
Firmographics- Name
- Western New York Immediate Care
- Legal name
- Western New York Immediate Care
- Website
- https://wnyimmediatecare.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- WNY Immediate Care is a privately operated, TeamHealth-managed urgent care practice operating three walk-in centers in Erie County, NY, delivering emergency medicine-trained physician care, on-site diagnostics, and occupational health services to 125,000+ patients annually.
- Ownership category
- akta.pro rank
Western New York Immediate Care industry classification
Industry- Product category
- Urgent Care Services
- NAICS
- Offices of Physicians (6211)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Occupational Medicine & Work Injury Urgent Care Clinics (HLAFADAG)
- akta.pro secondary industry
- Occupational Health & Pre-Employment Diagnostic Testing Centers (HLAFAKAM)
Keywords
Where Western New York Immediate Care is headquartered
LocationHeadquarters
- HQ city
- Buffalo
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Western New York Immediate Care business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Patient Service Fees (Insurance): Revenue from treating patients with insurance coverage. Patients pay their insurance co-pay at time of service (typically $25-$75) as determined by their insurance carrier. The company accepts most major insurance plans including Aetna, Medicare, Highmark BCBS, MVP Healthcare, Cigna, Fidelis Care, TRICARE, United HealthCare, Independent Health, and others. Medicare Part B and Medicare Advantage plans are also accepted.
- Workers Compensation: Revenue from treating work-related injuries covered under workers compensation. Separate billing process applies for workers compensation claims. For services on or after July 1, 2019, billing is handled through the TeamHealth billing portal (thbillpay.com) or by phone (888.952.6772).
- Occupational Health Services (B2B): Revenue from employers for occupational health services including drug and alcohol testing, physicals (DOT/FMCSA, pre-placement, return-to-work), audiometry, pulmonary function testing, mask fitting, immunizations, and on-site employer clinics. Billed directly to employer or via workers compensation.
- Self-Pay / Out-of-Network: Revenue from self-pay patients without insurance or those with high-deductible plans who pay a pre-payment deposit at time of service. Out-of-network patients pay a $150 pre-payment, with courtesy billing submitted on their behalf.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | In-Network Insurance Co-Pay ($25–$75) |
| Transaction based/ take rate | Pay-as-you-go | High Deductible / Self-Pay Pre-Payment |
| Transaction based/ take rate | Pay-as-you-go | Out-of-Network Pre-Payment ($150) |
| Transaction based/ take rate | Pay-as-you-go | COVID-19 Testing ($50–$100) |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
Western New York Immediate Care product offering
Product offeringCore offering
Western New York Immediate Care operates three free-standing walk-in urgent care centers in the Buffalo, NY area (Buffalo, Depew, Orchard Park) delivering treatment for non-life-threatening injuries and illnesses 365 days per year with no appointment required. The practice supplements core urgent care with on-site CLIA-certified laboratory testing, digital X-ray, EKG, COVID-19 testing (PCR, antigen, antibody), preventative care, and a B2B occupational health program serving employers with drug and alcohol testing, physicals (DOT/FMCSA, pre-placement, return-to-work), audiometry, pulmonary function testing, and on-site employer clinics.
Product overview
Western New York Immediate Care operates a network of three free-standing urgent care centers in the Buffalo, NY area (Buffalo, Depew, and Orchard Park) as a single unified healthcare service offering. The core product is urgent care for non-life threatening conditions, supplemented by COVID-19 testing services, occupational health programs through the COMBI Occupational Medicine sub-brand, on-site laboratory and diagnostic imaging, and preventative care. Online scheduling via 'Reserve A Time' and bill payment through the TeamHealth portal are enabling modules for patient convenience. The practice is managed by TeamHealth and serves over 125,000 patients annually.
Differentiator
Problem solved
Functional benefit
Products and services
- Urgent Care Services
Quantifiable outcome
- 125,000+ patients treated annually across three locations
- +3 more outcomes
Companies that use Western New York Immediate Care
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles3 records
Western New York Immediate Care technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature5 records
Western New York Immediate Care partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- TeamHealthcoreTeamHealth is a national healthcare management organization (NYSE:TMH) headquartered in Knoxville, Tennessee, that staffs and manages urgent care facilities with hospital partners throughout the United States. WNY Immediate Care was founded in 2005 and today is managed by TeamHealth. TeamHealth provides administrative, operational, and management support, allowing WNY Immediate Care to focus on clinical care delivery.
- Kim Kirsch (HR Manager)minorHR contact for recruiting full-time and part-time Registered Nurses, Medical Assistants, Radiology Technicians, and Patient Service Representatives. Contact: [email protected] or fax 865-531-6956.
- Michelle Morrisette (Physician/AP Recruitment)minorContact for Physician and Advanced Practitioner positions. Contact: [email protected] or 231-649-3795.
- American Lung Association (Lung Force)minorWNY Immediate Care is a Lung Force partner of the American Lung Association in Buffalo, NY. Medical Director Dr. Joseph Chow appeared on the Lung Force Podcast addressing COVID-19 trends and lung health topics, with WNY Immediate Care promoted as a Lung Force partner.
- VA Community Care NetworkminorWNY Immediate Care is a VA Authorized Urgent Care Provider within the VA's contracted network of community providers. Eligible veterans can receive urgent care at WNY Immediate Care without prior authorization from the VA.
Scale indicators4 records
Recent moves8 records
Expansion highlights4 records
Western New York Immediate Care competitors and assessment
Company assessmentBroad incumbents
- TeamHealth: TeamHealth (NYSE:TMH) is the national healthcare management organization that owns/manages WNY Immediate Care; its broader Urgent Care division and operating platform define the corporate context and economics for the practice.
- GoHealth Urgent Care: GoHealth Urgent Care is a large multi-market urgent care operator with co-located retail clinics, comparable in walk-in GTM and employer/occupational services to a regional chain like WNY Immediate Care.
- Patient First: Patient First is a multi-state urgent care / primary care chain with on-site X-ray and labs, walk-in access, and employer services — a structurally comparable scale operator to WNY Immediate Care.
- Concentra: Concentra is a national occupational health and urgent care chain serving employer drug testing, physicals, and injury care — directly comparable to WNY Immediate Care's B2B occupational medicine offering.
- American Family Care (AFC Urgent Care): AFC is one of the largest national urgent care franchises, operating walk-in clinics with on-site labs, X-ray, and occupational health — directly comparable in service mix and B2B/B2C demand to WNY Immediate Care.
- CVS MinuteClinic: MinuteClinic is a national retail-based walk-in clinic inside CVS pharmacies offering low-acuity care, vaccinations, and screening — competing for walk-in volume in the broader Buffalo consumer market.
Direct peers
- WellNow Urgent Care: WellNow operates a large footprint of walk-in urgent care centers across Upstate New York, including the Western NY / Buffalo market, directly competing for the same consumer and employer occupational health demand as WNY Immediate Care.
- MASH Urgent Care: MASH Urgent Care is a regional multi-site walk-in urgent care operator in Western New York, sharing WNY Immediate Care's core market, walk-in GTM, and employer occupational health offering.
Regional players
- Catholic Health Walk-In Care: Catholic Health operates walk-in/urgent care locations in the Buffalo metro as part of its integrated health system, competing for the same non-life-threat patient flow in Erie County.
- Rochester Regional Health Immediate Care: Rochester Regional Health runs system-affiliated immediate/urgent care centers in the adjacent Upstate NY market, providing a comparable hospital-system-aligned urgent care model that pressures Western NY operators.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Western New York Immediate Care social profiles
Digital presenceWestern New York Immediate Care compliance and trust
Trust signalCompliance5 records
Western New York Immediate Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
Western New York Immediate Care leadership team
Management profileNumber of profiles
Profiles7 records
Western New York Immediate Care funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Western New York Immediate Care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Western New York Immediate Care
What does Western New York Immediate Care do?
Western New York Immediate Care operates three free-standing walk-in urgent care centers in the Buffalo, NY area (Buffalo, Depew, Orchard Park) delivering treatment for non-life-threatening injuries and illnesses 365 days per year with no appointment required. The practice supplements core urgent care with on-site CLIA-certified laboratory testing, digital X-ray, EKG, COVID-19 testing (PCR, antigen, antibody), preventative care, and a B2B occupational health program serving employers with drug and alcohol testing, physicals (DOT/FMCSA, pre-placement, return-to-work), audiometry, pulmonary function testing, and on-site employer clinics.
Is Western New York Immediate Care a public or private company?
Western New York Immediate Care is a private company. It is classified as corporate owned and is currently operating.
When was Western New York Immediate Care founded?
Western New York Immediate Care was founded in 2005. It employs 101 to 250 people.
Where is Western New York Immediate Care based?
Western New York Immediate Care is headquartered in Buffalo, United States, in the North America region.
How does Western New York Immediate Care make money?
Four revenue lines are on record. Patient Service Fees (Insurance) is the primary driver. The others are workers Compensation, occupational Health Services (B2B) and self-Pay / Out-of-Network.
Who are Western New York Immediate Care's main competitors?
Broad incumbents on record are TeamHealth, GoHealth Urgent Care, Patient First, Concentra, American Family Care (AFC Urgent Care) and CVS MinuteClinic. Direct peers are WellNow Urgent Care and MASH Urgent Care. Regional players are Catholic Health Walk-In Care and Rochester Regional Health Immediate Care.
Does Western New York Immediate Care have an API?
No public API is recorded for Western New York Immediate Care.
What industry is Western New York Immediate Care in?
Western New York Immediate Care's product category is Urgent Care Services. Its primary akta.pro industry code is HLAFADAG, Occupational Medicine & Work Injury Urgent Care Clinics, with a secondary code of HLAFAKAM, Occupational Health & Pre-Employment Diagnostic Testing Centers. Its NAICS code is 6211 and its SIC code is 8011.