What Town of Penetanguishene does

The Town of Penetanguishene is a municipal government entity incorporated under Ontario's Municipal Act, serving the residents and businesses of Penetanguishene, a small bilingual community at the southern tip of Georgian Bay in Ontario, Canada. The Town delivers the full spectrum of mandated municipal services, including property taxation, water and sewer utilities, roads and infrastructure maintenance, waste collection, transit, fire and emergency services, planning and development oversight, building permitting, by-law enforcement, recreation programs, library services, heritage preservation, and life-events administration. It is governed by an elected Council and administered through a staff of 51-100 employees headquartered at 10 Robert Street West, with a Public Works Administration Building at 22 Centennial Drive.

The Town's operational technology is built on a portfolio of third-party civic-SaaS platforms rather than proprietary systems. Core digital channels include the iCity Online Portal (ASP Gov) for property tax and utility billing, Cloud Permit for building permit applications and tracking, RecDesk for recreation program registration, a Diligent-based council agenda and minutes platform, and an in-house Customer Service Portal for resident concerns and service requests. A separate Heritage Website and a Community Calendar complete the digital footprint. Service delivery is multi-channel, combining in-person Town Hall access, telephone, mail, drop boxes, an after-hours emergency line, and self-service online portals.

The Town's revenue model is structurally that of a Canadian municipality: recurring property taxation (interim bills in January, final bills in July), quarterly water and sewer utility billing, transaction-fee revenue from building permits, planning applications, zoning amendments, and municipal licenses, supplemented by provincial and federal grants. Pre-authorized monthly or installment payment plans are available, with a 1.25% penalty on unpaid taxes and third-party card processing surcharges (2.5% credit, 1.5% debit). Customer segments are split between individual residents (primary) and local businesses (secondary), with no commercial concentration risk given the captive, geographically-bounded ratepayer base.

Name

Town of Penetanguishene

Legal name

Town of Penetanguishene

Website

https://penetanguishene.ca

Company type

Private

Founded year

1875

Operating status

Operating

Headcount range

51–100 employees

Short description

Town of Penetanguishene is a municipal government entity under Ontario's Municipal Act that delivers property taxation, utilities, roads, fire, permitting, recreation, and planning services to residents and local businesses of Penetanguishene at the southern tip of Georgian Bay, Canada.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Environmental Quality Programs (9241), Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (221320)

SIC

Sanitary Services (4950), Water Supply (4941), Refuse Systems (4953)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Municipal government services
• Property tax administration
• Building permit services
• Water and sewer utilities
• Community recreation programs

Headquarters

HQ city

Penetanguishene

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Others, Marketing or Sales

Revenue model

1. Property Taxes: The Town collects property taxes twice yearly, billed in January (interim) and July (final). Interim tax installments due last business day of February and April. Final tax installments due last business day of July and September 29.
2. Utility Billing: Quarterly utility billing for water and sewer services. Billing periods: Jan-Mar (due May), Apr-Jun (due Aug), Jul-Sep (due Nov), Oct-Dec (due Feb).
3. Building Permits and Fees: Fees for building permits, planning applications, zoning amendments, variance applications, consent/severance applications, site plan agreements, official plan amendments, and subdivisions.
4. Municipal Licenses and Permits: Various municipal licenses and permits including animal control, lottery licensing, roadway permits, and other by-law compliance fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

The Town of Penetanguishene delivers statutory municipal services to residents and local businesses within its boundaries, including property tax administration, water and sewer utility billing, building permits and planning approvals, fire and emergency response, roads and infrastructure maintenance, waste collection, transit, library services, heritage preservation, and recreation programs. Service access is provided through Town Hall in person, online portals (iCity Online, Cloud Permit, RecDesk, Customer Service Portal), phone, mail, and after-hours emergency lines.

Product overview

Town of Penetanguishene offers a platform of digital municipal services including the iCity Online Portal for property tax and utility billing, a Customer Service Portal for service requests, Building Permits via Cloud Permit, Recreation Programs registration through RecDesk, a Community Calendar, a Heritage Website, and a Bulk Water Fill Station service. These are standalone digital tools that serve different municipal functions rather than an integrated platform.

Differentiator

Problem solved

Functional benefit

Products and services

• iCity Online Portal Online portal enabling residents and property owners to view and pay property tax and water/sewer utility bills, manage accounts, and submit meter readings.
• Building Permits Service Municipal building permit application and tracking service delivered via the Cloud Permit online platform for residents, contractors, and local businesses.
• Recreation Programs Registration Online registration system for community recreation programs, classes, summer day camp, and activities serving residents of all ages.
• Customer Service Portal Digital portal allowing residents to submit service concerns, request maintenance, and track the status of municipal service requests.
• Community Calendar Public event calendar listing community events, council meetings, recreation activities, and municipal programs.
• Bulk Water Fill Station Self-serve bulk water filling station operated by the Public Works Department for residents and businesses needing large-volume potable water.
• Heritage Preservation Program Heritage preservation program supported by a dedicated website documenting local heritage sites, historical information, and culturally significant landmarks.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves6 records

Expansion highlights5 records

Regional players

• Town of Innisfil: Small Ontario town known for innovative digital service delivery (including GovChat-style resident engagement) — comparable peer for assessing digital service modernization outcomes.
• Town of East Gwillimbury: Growing small Ontario municipality with active planning and permit issuance, providing a relevant comparison point for development-fee revenue trends in small-town Ontario.
• Town of Cobourg: Small Ontario lakeside town with heritage assets, waterfront, and a comparable municipal service suite — comparable peer for heritage tourism and small-town utility operations.
• City of Orillia: Slightly larger nearby Ontario municipality with a comparable heritage/tourism and waterfront orientation — useful peer for benchmarking scaled-up municipal operations.
• Town of Wasaga Beach: Neighbouring Georgian Bay town with a strong tourism base, town dock, beach operations, and small-town municipal service mix — relevant peer for tourism-revenue and seasonal service comparisons.
• Town of Pelham: Small Niagara-region Ontario town with similar population scale and a full-service municipal structure (water, sewer, recreation, planning) — comparable peer for budget benchmarking.
• Town of Midland: Adjacent municipality on southern Georgian Bay with comparable population (~17,000) and an overlapping service portfolio including water/sewer, planning, recreation, and heritage/tourism — directly comparable peer for benchmarking.
• Town of Fort Erie: Small Ontario municipality with a comparable tax/utilities/permit revenue mix and a focus on heritage and tourism — relevant peer for revenue and service-mix benchmarking.
• Town of Lincoln: Niagara-region small town operating water, sewer, recreation, and planning services under similar Ontario municipal legislation — useful peer for operating-cost and capital planning comparisons.
• Town of Collingwood: Larger southern Georgian Bay municipality with similar full-service municipal structure (utilities, recreation, planning, transit) and tourism economy — useful peer for service-scaling benchmarks.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Penetanguishene