What Outsource Global does

Outsource Global Technologies Limited is a Nigerian-headquartered business process outsourcing (BPO) and knowledge process outsourcing (KPO) provider operating from ultramodern facilities in Abuja, Kaduna, and Lagos, with a US mailing presence in San Francisco. The firm delivers inbound and outbound contact center operations, back office processing, and an extensive portfolio of specialized professional services including Accounting-as-a-Service (R2R, O2C, P2P), legal support, medical document processing, HR administration, software development, market research, and technical support. The company additionally markets an AI-as-a-Service line covering data labeling, transcription, and speech-recognition training-data generation for AI builders.

The company serves enterprise clients primarily in the United States, United Kingdom, Japan, and Africa across nine verticals (IT, social advocacy, telecommunications, healthcare, manufacturing, legal, SMEs, government, financial services). Its operating model exploits Nigerian labor cost arbitrage—claiming cost reductions of up to 70% versus Western counterparts—combined with accent localization training that lets agents communicate in clients' local dialects. The firm claims status as the first ISO-compliant commercial delivery center in West Africa and the first Nigerian international contact center serving the US, UK, and Japan markets, and operates under NDPR, GDPR, and ISO 27001-aligned compliance frameworks.

Revenue is generated primarily through managed-services contracts: one-month rolling contracts for frontline contact center and back office services with real-time upgrade/downgrade flexibility, and longer-term multi-year engagements for specialized professional services. Distribution is conducted via direct enterprise sales, a US office for North American accounts, and channel partnerships with advisory firms including Ryan Strategic Advisory, cXpert, Knowledge Executive, and GBS World. The company reports a workforce of 1,000+ employees—90% university graduates, 100% technical professionals, 50% female—and is led by Founder/CEO Amal Hassan with no disclosed external institutional investors or funding rounds.

Name

Outsource Global

Legal name

Outsource Global Technologies Limited

Website

https://outsourceglobal.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Outsource Global Technologies Limited is a Nigerian-headquartered BPO and KPO provider serving enterprise clients in the US, UK, Japan, and Africa with contact center, back office, accounting, legal, medical support, and AI data-labeling services delivered from facilities in Abuja, Kaduna, and Lagos.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Telephone Call Centers (56142), Office Administrative Services (5611), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

akta.pro secondary industries

Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD), Global Mobility, Immigration & Relocation Administration Outsourcing (BPACAKAM)

Keywords

• Business process outsourcing
• Contact center services
• Knowledge process outsourcing
• Customer experience outsourcing
• Data labeling services

Headquarters

HQ city

Abuja

HQ country

Nigeria

HQ region

Africa

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Contact Center / Customer Experience Outsourcing: Outsource Global provides both inbound and outbound calling services with scalable agent teams, live chat and chatbot services operating 24/7. Revenue is generated through contracted BPO service fees based on agent hours, transactions, or per-seat arrangements. One-month rolling contracts are offered with real-time upgrade, downgrade, and cancellation capabilities.
2. Back Office Processing: Management of back office processes and remote sales including data extraction, telemarketing, payroll processing, and other administrative functions. Revenue is generated through per-transaction or per-process fees.
3. Specialized Professional Services: Specialized services including Accounting-as-a-Service (Record-to-Report, Order-to-Cash, Procure-to-Pay), Legal Services (paralegal and junior lawyer support), Medical Support Services (processing and submitting medical documents), Human Resource Management, Software Development, Market Research, and Technical Support. These represent high-value, multi-processing services with recurring revenue potential as clients grow and expand their use of specialized talent.
4. AI-as-a-Service and Data Management: Data labeling, transcription services, and AI training data preparation for speech recognition tools, chatbots, transport automation, and sentiment analysis projects. Revenue is generated through data volume-based or project-based fees.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

Outsource Global is a BPO and knowledge process outsourcing provider delivering customer experience (inbound/outbound calling, live chat, chatbots), back office processing, data management, accounting-as-a-service (R2R, O2C, P2P), legal services, medical support services, HR management, software development, market research, and technical support to enterprise clients. Services are delivered 24/7 from ISO-compliant contact center facilities in Nigeria with accent localization, multilingual agent teams, and AI-as-a-Service capabilities including speech recognition transcription and multilingual data labeling for global US, UK, Africa, and Japan markets.

Product overview

Outsource Global is a BPO (Business Process Outsourcing) company offering a unified portfolio of contact center and knowledge process outsourcing services. The core offering consists of 10 main service lines: Customer Experience (inbound/outbound calling with accent localization), Back Office Processing, Data Management, Accounting-As-A-Service, Legal Services, Medical Support Services, Human Resource Management, Software Development, Market Research, and Technical Support Services. The company also provides specialized case study offerings including AI-As-A-Service, Lead Generation, Medical Records processing, and Legal Campaign support. All services are delivered from ultramodern facilities in Nigeria (Abuja, Kaduna, Lagos) with operations serving US, UK, Africa, and Japan markets.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Experience Inbound and outbound call center services with accent localization and training, featuring scalable agent teams, live chat, and chatbot services delivering 24/7/365 customer service operations for enterprise clients in social advocacy, social media, banking, and other sectors.
• Back Office Processing Outsourced management of back office processes and remote sales including data extraction, telemarketing, payroll processing, and administrative functions to improve efficiency, reduce costs, and maximize organizational resources.
• Data Management Data labeling and processing services for AI algorithms supporting chatbots, transport automation, and sentiment analysis projects, ensuring properly labeled and enriched data to power intelligent algorithms.
• Accounting-As-A-Service Transactional accounting and finance services including Record-to-Report (R2R) such as general accounting and payroll, Order-to-Cash (O2C) including accounts receivable, credit control and collections, and Procure-to-Pay (P2P) such as accounts payables management, invoicing, and statement processing, performed by degreed accounting professionals.
• Legal Services Paralegal and junior lawyer support for law firms including case preparation, document indexing, medical records indexing, hearing reviews, hearing sheets, follow-up calls, and administrative functions enabling senior partners to focus on revenue-generating activities.
• Medical Support Services Medical processing and document submission services for healthcare providers in the United States and global markets, including outbound confirmation calls, accurate capturing of client details, and customized medical processing solutions tailored to hospital workflows.
• Human Resource Management HR outsourcing services including relocation services, benefits administration, awards and recognition administration, external recruitment, and compensation management for businesses seeking more efficient and unbiased HR systems.
• Software Development Custom software development services from conceiving, designing, and programming specific software components tailored to client business needs, with trained developers working to international standards for global IT and engineering clients.
• Market Research Survey and market data collection services using advanced research tools and IT infrastructure across multiple continents, delivered at significantly more competitive rates than counterparts in other continents.
• Technical Support Services Call center technical support teams handling customer technical queries, providing additional training on various systems and technical processes, and conducting outbound calls to close sales for abandoned carts online and other sales funnels.
• AI-As-A-Service AI services including speech recognition tool development requiring voice recording transcription in multiple languages to build language libraries, supporting chatbot, transport automation, and sentiment analysis projects.

Quantifiable outcome

• Cost reductions of up to 70% for frontline and back office services
• +4 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Ryan Strategic AdvisorycoreStrategic or Co-development PartnerRyan Strategic Advisory is a leading advisory firm that produces industry reports on the outsourcing landscape across Western Europe, Central and Eastern Europe, North Africa, and Sub-Saharan Africa. Outsource Global was featured as a leading player in the Ryan Strategic Advisory's 'Europe and the Nearshore 2024' report, which spotlights the company as a transformative force in the Nigerian BPO sector and African outsourcing landscape.
• cXpertminorGTM or Marketing PartnercXpert is a global contact center and customer experience advisory firm. Outsource Global partners with cXpert for market intelligence, consulting, and industry advisory services related to contact center and BPO operations.
• Knowledge ExecutiveminorGTM or Marketing PartnerKnowledge Executive is a consulting and advisory firm focused on the outsourcing and BPO industry. The partnership provides market intelligence and consulting support for Outsource Global's service delivery and client engagement strategies.
• GBS WorldminorGTM or Marketing PartnerGBS World is a global business services advisory firm. The partnership supports Outsource Global's go-to-market activities and provides industry networking opportunities across the global outsourcing ecosystem.
• BlueTag SynergyminorStrategic or Co-development PartnerBlueTag Synergy is a vast experienced ICT consultancy and modern enterprise software & automation systems development company. BlueTag has developed & deployed comprehensive education lifecycle management and e-learning systems to tertiary education institutions. Associated with Outsource Global's parent group for technology and education solutions.
• Parkway Projects LimitedminorStrategic or Co-development PartnerParkway Project Limited is Nigeria's foremost provider of technical support for the oil and gas sector and a leading electronic banking & payment solutions development company with over a decade of experience deploying e-banking & payment systems across corporate, government & financial services institutions in Nigeria and 30 African countries. Associated with Outsource Global's parent group for technical and financial services solutions.
• Health StationminorStrategic or Co-development PartnerHealth Station is an IT consulting & project management company registered in Nigeria focused on providing Hospital Management Information & Revenue Assurance Services to public hospitals in Nigeria. Associated with Outsource Global's parent group for healthcare technology solutions.

Scale indicators10 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• iSON BPO: Pan-African BPO and customer experience outsourcing provider with operations across multiple African countries. Direct competitor to Outsource Global for enterprise voice, back-office, and multilingual CX outsourcing to US/UK/African clients.
• TaskUs: Outsourced digital CX, trust & safety, and back-office services provider serving enterprise clients (including social media and tech firms). Closely comparable to Outsource Global's enterprise CX and content moderation offerings to US digital platforms.
• Majorel: Global CX and BPO provider with operations across Africa, Europe, and emerging markets. Directly comparable in service mix (CX, content moderation, back-office) and in pursuing enterprise clients in US/UK/EMEA.

Broad incumbents

• Concentrix: Global BPO and customer experience leader with extensive delivery footprint including Africa. Competes for the same enterprise voice, digital CX, and back-office RFPs as Outsource Global, but at much larger scale and broader portfolio.
• Teleperformance: World's largest contact center outsourcer offering multilingual customer experience, content moderation, and back-office services. Directly comparable on CX delivery model, although Teleperformance operates at materially larger scale with global presence.
• TTEC (teleTech): Global CX and BPO provider with end-to-end customer management and digital services. Overlaps with Outsource Global's customer experience, technical support, and back-office offerings for enterprise clients across multiple verticals.
• Foundever (formerly Sitel Group): Global CX outsourcing group serving enterprise clients across industries including financial services, healthcare, and tech. Competes with Outsource Global on enterprise voice, digital CX, and back-office engagements.
• Genpact: Global professional services firm specializing in digital transformation, finance & accounting (R2R/O2C/P2P), and business process outsourcing. Closely comparable to Outsource Global's Accounting-as-a-Service and back-office KPO offerings at much larger scale.
• Infosys BPM: BPO subsidiary of Infosys providing customer service, finance & accounting, sourcing & procurement, and knowledge process outsourcing. Comparable to Outsource Global's enterprise BPO/KPO service portfolio and target buyer profile.

Regional players

• TechnoBrain: African IT services and BPO company headquartered in East Africa, with software development, data management, and outsourcing offerings. Comparable in offering an African-cost delivery base for enterprise IT and business process services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/outsourcegbl
• Facebookfacebook.com/OutsourceGbl
• LinkedInlinkedin.com/company/outsourceglobal/mycompany
• Instagraminstagram.com/outsourcegbl

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Outsource Global