What cXpert Global Partners does

cXpert Global Partners (CXGP) is a private, for-profit customer experience (CX) firm founded in 2020 that combines CX consulting, CX technology solutions, and global managed CX delivery. The company was built by founders with a claimed 150 combined years of CX domain experience and serves enterprise buyers through a sales-led, consultation-driven go-to-market motion. Its workforce sits in the 1,001-5,000 employee band, and it operates a global delivery footprint that the company characterizes as 67,000 seats across ten countries — the United States, Philippines, India, Ireland, Poland, Pakistan, Mexico, the Dominican Republic, Nicaragua, and Colombia — supporting multi-shore, follow-the-sun customer support coverage.

The company's technology stack bundles CX artificial intelligence, cloud telephony, gamification, omnichannel engagement, CSAT/NPS/loyalty tooling, and remote-work enablement into an integrated offering delivered alongside its consulting practice. The AI component is positioned around analyzing the customer journey, but no proprietary models, patents, or named research hires are disclosed, suggesting third-party AI/analytics dependencies wrapped in a CX consulting methodology. The firm leverages a partner ecosystem of technology vendors rather than building all components in-house, which allows it to bundle cloud contact center, telephony, and engagement tools without the capital intensity of a vertically integrated platform.

Revenue mechanics combine professional services (CX consulting and transformation engagements) with managed services (outsourced contact center operations across the global footprint) and, increasingly, technology resale or licensing bundled into multi-year enterprise contracts. The customer base is described as enterprise-focused, but no named customer logos, revenue concentration data, or disclosed financials are available in the source material, limiting visibility into contract structure, retention rates, and segment mix. Pricing model specifics are not disclosed beyond "consultation-driven" sales, which implies bespoke enterprise contracts rather than standardized per-seat SaaS pricing.

Name

cXpert Global Partners

Legal name

cXpert Global Partners

Website

https://cxpertglobalpartners.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

cXpert Global Partners is a CX consulting, technology, and managed-delivery firm serving enterprise customers with a 1,001-5,000 employee workforce and a multi-shore delivery footprint across ten countries spanning the US, EMEA, LATAM, and South Asia.

Ownership category

akta.pro rank

Headquarters

HQ city

Cedar Rapids

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. CX Consulting Services: Professional consulting services for developing and implementing CX strategy, including organizational philosophy integration, personalized experience creation, and consistent CX delivery. Provided through consultation-based sales motion.
2. CX Technology Solutions: Technology platforms including AI, cloud telephony, gamification, and omnichannel solutions that are reviewed, refined, and customized to be CX-centered for client deployment.
3. Global CX Delivery: Managed CX services utilizing 67,000 global seats across offshore, nearshore, and domestic delivery centers following a follow-the-sun model.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

cXpert Global Partners is a CX Services and Solutions Integrator that helps enterprise and multi-national organizations develop and implement customer experience strategies, deploy CX-centered technology (AI, cloud telephony, gamification, omnichannel, satisfaction/loyalty), and operate managed CX delivery across 67,000 global seats spanning domestic, offshore, and nearshore locations. Offerings combine professional consulting, customized technology platforms, and follow-the-sun managed services.

Differentiator

Problem solved

Functional benefit

Products and services

• CX Consulting Services Professional consulting services that help enterprise and multi-national clients design and implement world-class CX strategy, integrate CX as a core organizational philosophy, and build personalized, consistent customer experiences across all touchpoints.
• Global CX Delivery (Managed Services) Managed customer experience services operated from 67,000 seats across USA (domestic), Philippines, India, Ireland, Poland, Pakistan (offshore), and Mexico, Dominican Republic, Nicaragua, Colombia (nearshore), with CX strategy placement matched to the right geography and demographic for each client.
• CX Artificial Intelligence AI-powered system that analyzes end-to-end customer journeys and inputs to deliver data-driven insights and recommendations for improving customer experience performance.
• Performance Management and Gamification Applications Gamification systems that automate engagement and motivation for CX teams, customized to be truly CX-centered for enterprise deployment.
• CX Satisfaction and Loyalty Technologies Technologies designed to measure and improve customer satisfaction scores (NPS, CSAT) and brand loyalty, customized for CX excellence.
• Omnichannel Engagement Solutions Multi-channel engagement platform that supports consistent CX experiences across all customer touchpoints, customized for CX-centered deployment.
• Support from Anywhere (Remote Work) Solutions Cloud-telephony-enabled solutions that allow CX teams to interact with customers from anywhere globally and support distributed CX delivery.

Quantifiable outcome

• Companies excelling in CX metrics (NPS, CSAT, Brand Loyalty) demonstrate higher profitability and longevity

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators3 records

Recent moves4 records

Expansion highlights5 records

Emerging players

• Medallia: Enterprise CX analytics and Voice-of-Customer platform that overlaps with CXGP's "CX Satisfaction and Loyalty Technologies" and CX AI offerings. Comparable technology product, but operates as a pure software vendor rather than integrator.

Direct peers

• Teleperformance: World's largest omnichannel CX/BPO operator with offshore/nearshore delivery centers across the same geographies CXGP serves. Direct competitor for enterprise managed CX contracts and a benchmark for CXGP's go-to-market scale.
• TaskUs: Digital CX and BPO provider with significant nearshore/offshore delivery presence in the Philippines, India, and Latin America. Targets similar enterprise digital CX opportunities with a trust-and-safety / content moderation specialty overlay.
• StarTek: Pure-play CX/BPO with offshore and nearshore delivery footprint serving enterprise clients on customer management and digital CX engagements. Comparable in delivery model, smaller in scale.
• TELUS International: Digital CX and IT services provider with global delivery centers in similar geographies to CXGP, combining managed CX operations with technology and consulting capabilities for enterprise clients.
• Concentrix: Global CX and BPO player with comparable consulting + technology + managed delivery model, including CX strategy, analytics, and omnichannel capabilities. Direct competitor for enterprise CX transformation mandates.
• Foundever (formerly Sitel/STAR): Global CX/BPO operator offering CX consulting, technology, and managed delivery across onshore/offshore/nearshore sites. Direct competitor for enterprise contact center outsourcing and CX transformation work.
• TTEC Holdings: Customer experience technology and services company offering CX strategy consulting, CCaaS, and managed CX delivery, with global delivery centers. Highly comparable across all three CXGP revenue streams.

Broad incumbents

• Genesys: Enterprise CCaaS platform vendor providing cloud contact center, omnichannel routing, workforce engagement, and AI for CX. Broader incumbent that competes with CXGP's technology layer and partners with BPOs in the delivery layer.
• Five9: Cloud contact center as-a-service provider offering telephony, omnichannel, AI, and workforce engagement. Competes with CXGP's CX Technology revenue stream on cloud telephony and omnichannel engagement.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Customer concentration

• LinkedInlinkedin.com/company/cxgp

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about cXpert Global Partners