D & M Refrigeration
D & M Refrigeration is a woman-owned, family-operated commercial kitchen equipment dealer and service provider in Buffalo, NY, founded in 1979. It sells, installs, and repairs refrigeration and food service equipment for restaurants, healthcare, and institutional customers across Western New York.
- Company typePrivate
- Founded1979
- HeadquartersBuffalo, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What D & M Refrigeration does
D & M Refrigeration, Inc. is a private, woman-owned, family-operated commercial kitchen equipment company headquartered in Buffalo, New York, founded in 1979 and operating continuously for over 40 years. The company sells, services, and repairs commercial refrigeration and food service equipment for restaurants, hotels, country clubs, educational institutions, municipalities, hospitals, pharmacies, laboratories, and veterinary clinics across Western New York. Its core offerings include equipment sales backed by authorized dealer status with major OEMs (True Manufacturing, Manitowoc Ice, Vulcan Equipment, Taylor, Serv-Ware, and others), installation, emergency repair, planned maintenance contracts, warranty service, kitchen design, biomedical refrigeration, and restaurant consulting through a partnership with Don Spasiano.
The company's revenue model combines one-time equipment sales, transactional repair and installation fees, recurring planned maintenance and warranty contracts, and professional consulting fees. Service delivery relies on factory-trained field technicians supported by a physical showroom at 1340 William Street, Buffalo, NY. Over its operating history D & M has served more than 5,100 customers and completed over 1,000 projects, supported by a workforce of 11-50 employees. No external funding, M&A activity, or geographic expansion beyond Western New York is evident in the available data.
D & M Refrigeration firmographics
Firmographics- Name
- D & M Refrigeration
- Legal name
- D & M Refrigeration, Inc.
- Website
- https://dmrefrigeration.com
- Company type
- Private
- Founded year
- 1979
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- D & M Refrigeration is a woman-owned, family-operated commercial kitchen equipment dealer and service provider in Buffalo, NY, founded in 1979. It sells, installs, and repairs refrigeration and food service equipment for restaurants, healthcare, and institutional customers across Western New York.
- Ownership category
- akta.pro rank
D & M Refrigeration industry classification
Industry- Product category
- Commercial Kitchen Equipment Services
- NAICS
- Refrigeration Equipment and Supplies Merchant Wholesalers (423740)
- SIC
- Refrigeration & Service Industry Machinery (3580), Wholesale-Hardware & Plumbing & Heating Equipment & Supplies (5070)
- akta.pro primary industry
- Refrigeration & Cold-Chain Equipment Service (IMAIABAE)
- akta.pro secondary industry
- Commercial Refrigeration & HVAC (Foodservice) Wholesale (AFAIALAI)
Keywords
Where D & M Refrigeration is headquartered
LocationHeadquarters
- HQ city
- Buffalo
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
D & M Refrigeration business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales
Revenue model
- Equipment Sales: Sales of new and used commercial kitchen equipment including refrigerators, freezers, prep tables, ice machines, cooking equipment (ovens, fryers, griddles, charbroilers), dishwashers, and accessories. Equipment is sold through showroom and direct sales with delivery services.
- Repair Services: Commercial kitchen and refrigeration equipment repair services performed by factory-trained technicians with fully stocked parts. Services include repairs to walk-in coolers, freezers, ice machines, HVAC systems, ovens, dishwashers, and specialized biomedical equipment.
- Maintenance Contracts: Customizable planned maintenance contracts available for HVAC, refrigeration, ice machines, and cooking equipment. These recurring service agreements provide ongoing maintenance to ensure optimal equipment performance.
- Restaurant Consulting Services: Commercial kitchen design and restaurant consulting services including restaurant layout planning, menu development, product costing, identifying potential purveyors, operation analysis, and overall management consulting. Provided in partnership with industry expert Don Spasiano.
- Warranty Services: Workmanship warranty (30-day warranty on all work performed) and assistance processing manufacturer warranty claims for commercial and biomedical equipment.
- Installation Services: Expert installation services for commercial refrigerators, coolers, HVAC systems, sinks, mixers, ovens, and other kitchen equipment. Includes year-round HVAC rooftop unit replacement services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Equipment Sales - New |
| One time/ perpetual license | Pay-as-you-go | Equipment Sales - Used |
| Subscription | Annual | Maintenance Contracts |
| Other | Multi-year contract | Restaurant Consulting |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
D & M Refrigeration product offering
Product offeringCore offering
D & M Refrigeration is a Western New York commercial kitchen equipment dealer and service company that sells new and used food service equipment from brands such as True, Manitowoc, Vulcan, Serv-Ware, Taylor, and Hoshizaki, and provides on-site repair, installation, planned maintenance, warranty, biomedical refrigeration (including vaccine and pharmaceutical cold storage), and restaurant consulting services for restaurants, hospitality, healthcare, and institutional customers.
Product overview
D & M Refrigeration is a commercial kitchen equipment service company serving Western New York since 1979. The company operates as both a service provider and equipment dealer, offering six core service lines: Repair & Installation, Equipment Sales & Kitchen Design, Biomedical Refrigeration, Planned Maintenance, Warranty Services, and Restaurant Consulting. Their equipment portfolio includes reach-in refrigerators and freezers (True and Serv-Ware brands), sandwich/salad prep tables, ice makers and storage bins (Manitowoc brand), cooking equipment including charbroilers, griddles, convection ovens, and fryers (Vulcan and Serv-Ware brands), walk-in coolers (Kysor Panel Systems), and various kitchen accessories such as grease traps, disposers, faucets, and cleaning equipment. They represent major manufacturers including True, Manitowoc, Vulcan, Taylor, Hoshizaki, Hatco, and others. The company is woman-owned and family-operated with factory-trained technicians providing 24/7 biomedical service support.
Differentiator
Problem solved
Functional benefit
Products and services
- Repair & Installation Services On-site commercial kitchen equipment repair and installation services for walk-in coolers, freezers, ice machines, ovens, HVAC, dishwashers, and other food service equipment, performed by factory-trained technicians across Western New York.
- Equipment Sales & Kitchen Design Sale of new and used commercial restaurant equipment plus custom commercial kitchen design services, including plan, purchase, and install workflow for restaurant setups.
- Biomedical Refrigeration Sales, service, and maintenance of medical-grade refrigeration for hospitals, pharmacies, and laboratories, including ultra-low temperature freezers, vaccine coolers, pharmaceutical refrigerators, autoclaves, freeze dryers, and equipment calibration, with 24/7 service availability.
- Planned Maintenance Contracts Customizable recurring maintenance contracts covering HVAC, commercial refrigeration, ice machines, and cooking equipment to ensure optimal performance and minimize downtime.
- Warranty Services 30-day workmanship warranty on all work performed, plus manufacturer compressor warranties on new installations and assistance processing factory-authorized warranty claims.
- Restaurant Consulting Commercial kitchen design and restaurant consulting including layout design, menu development, product costing, operation analysis, and identifying potential purveyors, delivered in partnership with industry expert Don Spasiano.
- Commercial Refrigeration Equipment Sales (True & Serv-Ware) Sale of reach-in refrigerators and freezers, sandwich/salad prep tables, walk-in coolers, and chef bases from True Manufacturing and Serv-Ware as an authorized dealer, including R290 hydrocarbon refrigerant models.
- Ice Machines and Storage (Manitowoc) Sale of Manitowoc Indigo NXT and NEO series ice makers (up to 490 lbs daily) plus ice storage bins with capacities from 264 to 882 lbs.
- Commercial Cooking Equipment (Vulcan & Serv-Ware) Sale of gas charbroilers, heavy-duty griddles, single deck gas convection ovens, freestanding and tube gas fryers, and countertop charbroilers from Vulcan and Serv-Ware.
- Custom Walk-In Coolers (KPS Global/Kysor Panel Systems) Sale of custom-built glass door walk-in coolers manufactured in the USA by KPS Global with 3.5-inch thick urethane insulated panels (example unit listed at $25,000).
- Commercial Kitchen Accessories Sale of kitchen accessories including grease traps (BK Resources), food waste disposers (Salvajor), splash mount faucets and pre-rinse assemblies (BK Resources), gas hose kits, water line kits (Krowne), caster kits, deep fryer splash shields, order racks (Omcan), recycling/trash containers (Rubbermaid), and mop bucket wringers (Omcan).
Quantifiable outcome
- 100% Satisfaction Rate
Companies that use D & M Refrigeration
Customer profileSegments6 records
Ideal customer profiles3 records
D & M Refrigeration technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
D & M Refrigeration partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and minor.
- True ManufacturingcoreAuthorized dealer and service provider for True brand commercial refrigeration equipment including reach-in refrigerators, freezers, prep tables, and food service equipment. D&M sells and services True products and provides warranty support.
- Manitowoc IcecoreAuthorized dealer for Manitowoc ice makers and ice storage bins including Indigo NXT series and NEO undercounter ice makers. Provides sales, installation, and service support.
- Vulcan EquipmentcoreAuthorized dealer for Vulcan commercial cooking equipment including gas charbroilers, convection ovens, griddles, and fryers.
- Serv-WarecoreAuthorized dealer for Serv-Ware stainless steel equipment including reach-in refrigerators, freezers, prep tables, charbroilers, and fryers.
- Taylor (The Taylor Company)coreAuthorized dealer and service provider for Taylor ice cream machines, shake machines, and frozen beverage equipment.
- Micro MaticminorAuthorized dealer for Micro Matic beer systems and dispensing equipment.
- HoshizakiminorAuthorized dealer for Hoshizaki commercial ice machines and refrigeration equipment.
- Hatco CorporationminorAuthorized dealer for Hatco food warming equipment and holding solutions.
- PitcominorAuthorized dealer for Pitco commercial fryers and cooking equipment.
- Jackson (JACKSON WWS)minorAuthorized dealer for Jackson commercial dishwashers and warewashing equipment.
- John BoosminorAuthorized dealer for John Boos stainless steel work tables, sinks, and kitchen equipment.
- CMA DishmachinesminorAuthorized dealer for CMA commercial dishwashers and warewashing equipment.
- Don SpasianocoreRestaurant consulting partnership with Don Spasiano, Professor Emeritus in Hospitality Management at SUNY Erie College and NYSRA board member with over four decades of hospitality industry experience. Provides restaurant startup and operational consulting services.
- KPS Global (Kysor Panel Systems)minorAuthorized dealer for Kysor Panel Systems custom walk-in coolers and freezers, proudly made in the USA.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
D & M Refrigeration competitors and assessment
Company assessmentDirect peers
- The Restaurant Store: Multi-location retail and service provider for commercial restaurant equipment, with a showroom-plus-service model similar to D&M's Buffalo storefront and field-service operations.
- Central Restaurant Products: Indianapolis-based commercial kitchen equipment distributor serving foodservice operators nationwide. Comparable mix of equipment sales, dealer-brand relationships, and restaurant supply expertise.
- Boelter Companies: Commercial kitchen design, equipment supply, and installation firm serving restaurants, hospitality, healthcare, and institutional clients across multiple U.S. regions. Comparable end-to-end model of consulting + equipment + installation.
- Chef's Deal Restaurant Equipment: Commercial restaurant equipment retailer offering new and used equipment, design services, and installation. Comparable showroom-plus-design-plus-installation business model.
- Allpoints Foodservice Parts & Supplies: Wholesale distributor of commercial foodservice equipment parts and supplies with national reach. Comparable role as an independent parts and service channel supporting commercial kitchen operators.
- Heritage Food Service Group: Multi-location commercial foodservice equipment parts, repair, and installation company serving restaurants and institutions across the Midwest/Great Lakes. Closely comparable to D&M in service mix (sales, service, parts, installation) for commercial kitchens.
- Sam Tell Companies: Long-standing New York-based commercial kitchen equipment distributor and service provider serving restaurants and hospitality operators. Directly comparable regional competitor with similar dealer-style model and brand relationships.
Broad incumbents
- Carrier Commercial Refrigeration: Large national manufacturer and service provider of commercial refrigeration and cold-chain solutions. Overlaps with D&M in the biomedical/cold-chain service category but at much greater scale and broader geographic reach.
- True Manufacturing: One of D&M's largest manufacturer partners and a leading U.S. producer of commercial refrigeration equipment. Comparable in product category, but operates upstream as a manufacturer rather than dealer/service provider.
- Hoshizaki America: Manufacturer of commercial ice machines and refrigeration equipment and a D&M brand partner. Operates in the same equipment category but as a global OEM rather than regional dealer/service.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks1 record
Key highlights6 records
Customer concentration
D & M Refrigeration social profiles
Digital presenceD & M Refrigeration financial estimates
Financial estimateRevenue estimate
Valuation estimate
D & M Refrigeration leadership team
Management profileNumber of profiles
Profiles4 records
D & M Refrigeration funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
D & M Refrigeration M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about D & M Refrigeration
What does D & M Refrigeration do?
D & M Refrigeration is a Western New York commercial kitchen equipment dealer and service company that sells new and used food service equipment from brands such as True, Manitowoc, Vulcan, Serv-Ware, Taylor, and Hoshizaki, and provides on-site repair, installation, planned maintenance, warranty, biomedical refrigeration (including vaccine and pharmaceutical cold storage), and restaurant consulting services for restaurants, hospitality, healthcare, and institutional customers.
Is D & M Refrigeration a public or private company?
D & M Refrigeration is a private company. It is classified as family owned and is currently operating.
When was D & M Refrigeration founded?
D & M Refrigeration was founded in 1979. It employs 11 to 50 people.
Where is D & M Refrigeration based?
D & M Refrigeration is headquartered in Buffalo, United States, in the North America region.
How does D & M Refrigeration make money?
Six revenue lines are on record. Equipment Sales are the primary driver. The others are repair Services, maintenance Contracts, restaurant Consulting Services, warranty Services and installation Services.
Who are D & M Refrigeration's main competitors?
Direct peers on record are The Restaurant Store, Central Restaurant Products, Boelter Companies, Chef's Deal Restaurant Equipment, Allpoints Foodservice Parts & Supplies, Heritage Food Service Group and Sam Tell Companies. Broad incumbents are Carrier Commercial Refrigeration, True Manufacturing and Hoshizaki America.
Does D & M Refrigeration have an API?
No public API is recorded for D & M Refrigeration.
What industry is D & M Refrigeration in?
D & M Refrigeration's product category is Commercial Kitchen Equipment Services. Its primary akta.pro industry code is IMAIABAE, Refrigeration & Cold-Chain Equipment Service, with a secondary code of AFAIALAI, Commercial Refrigeration & HVAC (Foodservice) Wholesale. Its NAICS code is 423740 and its SIC code is 3580.