Liaison Group

What Liaison Group does

Liaison Group is a UK-headquartered (Worcester) private company founded in 1988 that operates as an advisory, services and technology provider exclusively to the National Health Service, organised into three divisions: Liaison Workforce, Liaison Financial and Liaison Care. The company employs approximately 400 specialists — including former NHS managers, VAT advisors, workforce planners and CHC specialists — operating fully remotely across England, Scotland, Wales and Northern Ireland, and reports penetration of 70%+ of NHS organisations with stated cumulative NHS savings of £1.5bn over the past decade and £311.5m delivered in 2025 alone.

The core technology platform is TempRE, an end-to-end temporary workforce management system that supports NHS organisations from vacancy release through onboarding, rostering (NHS At Work), timesheeting and payroll, and is extended via modules for Agency Management, Staff Bank, Collaborative Bank, Liaison National Bank (retired clinicians), People Analytics (formerly Activ8 Intelligence), and Liaison Link mobile app. The clinical workflow layer, Liaison Assist (acquired from Infinity Health in January 2024), digitises patient pathway tasks across hospital-at-home, virtual wards, PIFU and out-of-hours services, handling over 2 million tasks annually. The 2025 acquisition of Foresight adds demand-planning and wellbeing-signal detection; financial services include VATplus, Accounts Payable Reviews, CHC Invoice Validation, Telecoms Reviews, Private Patient Optimisation and Non-Pay Analysis.

The business model combines a contingent 'no win, no fee' recovery services model (where clients pay only on delivered savings) with platform/managed-services fees for TempRE, payroll, and outsourced variable pay management, plus CPD-accredited training and a joint-venture salary sacrifice scheme (Liaison OneCall). Go-to-market is enterprise field sales to NHS Trust, ICB and Health Board leadership, supported by HFMA co-branded events, regional savings packs, and CPD webinars; pricing is not publicly disclosed and is typically negotiated per organisation. The company is privately held under Chairman Bruce Thew (since 2008) and CEO Andrew Armitage (CEO since 2019), with no disclosed institutional investor and a Corporate Development function (established 2023) driving a programmatic acquisition strategy.

Name

Liaison Group

Legal name

Liaison Group

Website

https://liaisongroup.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

251–500 employees

Short description

Liaison Group is a UK private company serving the NHS with advisory services and workforce/financial technology, helping trusts and ICBs recover costs and manage temporary staffing via its TempRE platform, Liaison Assist clinical workflow tools, and contingent financial recovery services.

Ownership category

akta.pro rank

Product category

Healthcare Workforce Management Software

NAICS

Temporary Help Services (561320), Human Resources Consulting Services (541612), All Other Business Support Services (561499)

SIC

Services-Health Services (8000), Services-Management Consulting Services (8742), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Healthcare Non-Clinical Temp Staffing (BPACACAO)

akta.pro secondary industries

Provider Coordination & Appointment Management (HSABAIAH), Clerical & Customer Support Temp Staffing (BPACACAC)

Keywords

• NHS workforce management
• Temporary staffing software
• NHS financial recovery
• VAT advisory services
• Continuing healthcare

Headquarters

HQ city

Worcester

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Professional Services - Financial Recovery: Financial recovery services including VAT reviews, accounts payable reviews, CHC invoice validation, telecoms reviews, and non-pay analysis. Services are typically offered on a contingent basis (no win, no fee), with clients only paying when savings are delivered.
2. Workforce Management Services: TempRE platform provides agency management, staff bank management, payroll processing, and workforce transformation services. Revenue generated through platform fees and transaction processing for temporary staffing workflows.
3. NHS Payroll Services: Award-winning weekly payroll service with comprehensive helpdesk and back-office support. Integrated with daily pay facility for temporary workers' financial wellbeing.
4. Training and Webinars: CPD-accredited webinar training on VAT, procurement, and financial topics. World-class online training portal with modular courses including VAT From Scratch, Procurement Tips, VAT on Income, and Capital and Professional Services.
5. Liaison OneCall: Salary sacrifice scheme services through joint venture partnership with Onecall Benefits, providing employee benefits to NHS staff.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Liaison Group delivers workforce management software (TempRE, NHS At Work, Liaison Link) and financial recovery/advisory services exclusively to the NHS across the UK. Its three operating divisions provide temporary staffing platform fees, contingent-based VAT and accounts payable reviews, and continuing healthcare pathway optimisation, typically on a no-win-no-fee basis where clients only pay when savings are delivered.

Product overview

Liaison Group operates as a three-division NHS advisory and delivery partner: Liaison Workforce, Liaison Financial, and Liaison Care. The core offering is a fully integrated digital platform for NHS workforce transformation built around TempRE, which serves as the central hub managing the entire flexible workforce lifecycle from vacancy release through onboarding, rostering (NHS At Work), timesheeting, and payroll. This platform integrates with modules for Agency Management, Staff Bank, Collaborative Bank, and Liaison National Bank, plus supporting tools including People Analytics, Liaison Link mobile app, and Liaison Assist for clinical task management. The Financial division provides VATplus, Accounts Payable Reviews, CHC Invoice Validation, Private Patient Optimisation, Telecoms Reviews, Non-Pay Analysis, and Cost Improvement Programme digitisation services. The Care division focuses on Continuing Healthcare process optimisation. The company has expanded through acquisitions including Activ8 Intelligence (2016), Infinity Health/Liaison Assist (2024), and Foresight (2025).

Differentiator

Problem solved

Functional benefit

Brands

• TempRE: Liaison Workforce's end-to-end temporary workforce management solution, supporting NHS organisations from vacancy release through to pay. Includes features for agency management, staff bank, and payroll.
• Liaison Link
• Liaison Assist
• VATplus
• NHS At Work
• FlexiShift
• miiAccount

Products and services

• TempRE End-to-end temporary workforce management platform covering vacancy release, agency management, staff bank, onboarding, timesheeting and payroll processing for NHS organisations.
• Liaison Assist Clinical task management and pathway automation platform that links clinical tasks between systems, enabling coordination across hospital at home, virtual wards, outpatient pathways, PIFU and hospitals at night.
• NHS At Work Cloud-based rota and roster solution, including a user-friendly mobile app, for Resident Doctors and other NHS staff groups with typical 12-week implementation.
• Liaison Link App Mobile application for healthcare professionals providing single sign-on access to schedule, vacancy applications, contract viewing, timesheet submission and Daily Pay.
• VATplus VAT review and recovery service that identifies and recovers VAT that may otherwise be lost for NHS organisations, typically delivered on a risk-free contingent basis.
• Accounts Payable Reviews Financial review service for NHS organisations identifying duplicate payments, duplicate charges and unallocated funds, recovering overpayments and overcharges.
• CHC Invoice Validation Reviews Invoice validation reviews for Continuing Healthcare, focusing on identifying and recovering overcharges and overpayments from CHC providers for ICB clients.
• Private Patient Optimisation Strategic and operational review of NHS Private Patient commercial infrastructure aimed at income generation, compliance and corporate governance.
• Telecoms Reviews Expert review of NHS telecoms arrangements that identifies optimisation opportunities and delivers average savings of around 20% of current telecoms spend.
• Non-Pay Analysis and Savings Service Comprehensive analysis and benchmarking review of an NHS organisation's entire non-pay spend, identifying and validating saving opportunities based on true current costs.
• Digitising NHS Cost Improvement Programmes Digitisation solution using Liaison Assist to help NHS trusts plan, manage and report Cost Improvement Programme scheme data in real-time on one platform.
• People Analytics (Activ8 Mission Control) HR analytics software that consolidates and categorises data from existing HR systems, automatically identifying hidden insights and trends to support workforce management decisions.
• Foresight Demand Planning Demand-planning technology delivering recruitment and performance data across an organisation, identifying wellbeing concerns and helping optimise workforce allocation.
• TempRE Agency Management Integrated flexible workforce management module within TempRE that improves agency management, spend controls, governance and visibility across the full temporary staffing workflow.
• NHS Payroll Award-winning weekly NHS payroll and pensions administration service with helpdesk support, back-office processing and Daily Pay functionality for temporary workers.
• PIFU (Patient-Initiated Follow-Up) Digital Patient-Initiated Follow-Up solution on the Liaison Assist platform that moves the NHS away from routine follow-ups towards pathway-based care for long-term conditions.
• Liaison Care Continuing Healthcare and social care advisory practice partnering with ICBs and CHC teams to deliver independent, standardised, improved pathways and reduce backlogs.

Quantifiable outcome

• £1.5bn in savings delivered for the NHS over the past decade
• +16 more outcomes

Named customers19 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered core and supporting.

• ForesightcoreTechnology or Integration · 30 July 2025Acquired on July 30, 2025, Foresight is an innovative demand-planning technology company providing valuable recruitment and performance data across every employee in an organisation. Their technology helps identify wellbeing concerns and optimize workforce operations.
• Infinity Health Limited (now Liaison Assist)coreTechnology or Integration · 1 January 2024Acquired in January 2024 to accelerate NHS workforce productivity through innovative clinical task management and pathway automation. Liaison Assist now coordinates hundreds of thousands of patient cases and over 2 million tasks annually for the NHS.
• Activ8 IntelligencecoreTechnology or Integration · 1 January 2016Acquired in 2016, Activ8 provides advanced HR analytics software (Mission Control) that consolidates data from existing HR systems and automatically identifies hidden insights and trends, enabling total workforce management solution.
• Onecall BenefitssupportingStrategic or Co-development Partner · 1 January 2012Joint venture partnership forming Liaison OneCall to provide salary sacrifice schemes into the NHS. Onecall was the UK's first technology salary sacrifice provider, winning an NHS award for good practice in its first years.
• Thrive PlatformsupportingOthersPartnered with Thrive platform for Impact Environmental Standard (IES) metrics to collate, evidence, report upon and improve Social Value activities year on year.
• Healthcare People Management Association (HPMA)supportingStrategic or Co-development PartnerCo-hosted workshops with HPMA to support NHS HR and workforce managers in using data for evidence-based decisions, including the 90-day data challenge initiative.
• Healthcare Financial Management Association (HFMA)coreStrategic or Co-development PartnerPartnership with HFMA for events, webinars, and conferences. Co-hosted live events exploring NHS finance challenges and CIP digitisation with 132+ NHS organisations attending.
• CavellsupportingStrategic or Co-development PartnerPartnership with Cavell for events focusing on how technology drives collaboration in healthcare, featuring speakers from Digital Health and Care Wales.

Scale indicators17 records

Recent moves11 records

Expansion highlights6 records

Emerging players

• Lantum: Lantum provides a cloud-based platform connecting NHS organisations with locum and bank clinicians, overlapping with Liaison's Agency Management and Liaison National Bank offerings for primary care and trusts.
• Patchwork Health: Patchwork Health offers a digital staff bank and flexible workforce platform for NHS trusts, competing directly with TempRE's Staff Bank and Collaborative Bank modules on shift-fill and agency cost reduction.
• Total Workforce Solutions (TRG): TRG's Total Workforce Solutions platform manages contingent labour, statements of work and direct engagement across healthcare and public sector, overlapping with TempRE's agency management and ADE modules.

Broad incumbents

• KPMG UK (Healthcare): KPMG's UK healthcare practice delivers NHS financial recovery, cost improvement and workforce consulting. It competes with Liaison Financial and Liaison Care for advisory mandates at ICS and trust level.
• Serco: Serco operates large outsourced NHS services including facilities, workforce, and financial back-office functions. It is comparable to Liaison's broader advisory/delivery model and competes for NHS transformation contracts.
• Civica UK: Civica is a large UK public-sector software vendor supplying HR, payroll, rostering and workforce solutions to NHS trusts. It competes with Liaison's payroll, TempRE, and NHS At Work products across multiple workforce modules.
• Deloitte UK (Healthcare): Deloitte's NHS consulting arm provides financial improvement, workforce optimisation and digital transformation services, competing for the same NHS trust and ICS engagements as Liaison's three divisions.

Direct peers

• Allocate Software (RLDatix): Allocate, now part of RLDatix, provides workforce management, rostering and patient flow software to NHS trusts. It directly competes with TempRE and NHS At Work for the same NHS HR/Workforce decision-makers.
• NHSP (NHS Professionals): NHS Professionals is the NHS's own staff bank provider, offering flexible workforce services to trusts. It is the most direct analogue to Liaison's TempRE Staff Bank, Collaborative Bank, and Liaison National Bank products.

Regional players

• Skills for Health: Skills for Health is a UK not-for-profit providing workforce consulting, training and analytics to NHS organisations. It overlaps with Liaison's People Analytics, Foresight demand planning, and CPD-accredited training offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/liaison_group
• YouTubeyoutube.com/channel/UCaQG-BLt7rl5CbcE4n3OEzQ
• LinkedInlinkedin.com/company/liaison-group-uk
• Facebookfacebook.com/LiaisonCare

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Liaison Group