Globalphone
GlobalPhone (GPhone) is a privately held, founder-led US VoIP provider founded in 1995 that delivers cloud-hosted PBX, SIP trunking, and unified communications services to small, medium and large businesses, with tiered seat pricing starting at $14.75 per month.
- Company typePrivate
- Founded1995
- HeadquartersFalls Church, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Globalphone does
GlobalPhone, operating as GPhone and legally Gphone LLC, is a privately held US telecommunications provider founded in 1995 and headquartered at 137 N. Washington Street, Falls Church, Virginia. The company delivers a cloud-hosted Private Branch Exchange (PBX) service that allows small, medium and large businesses to access enterprise-grade telephone capabilities—including auto-attendants, call center queuing and hunt groups, conferencing, call recording, voicemail-to-text, fax-to-email, and unified multi-device communications—without purchasing on-premise telephone equipment. The platform is built on VoIP architecture and leverages partnerships with switching providers (NetSapiens, BroadSoft, Genband, Metaswitch) and device manufacturers (Polycom, Cisco), with native SIP trunking support for a broad set of legacy PBX systems including Asterisk, Trixbox, Fonality, Mitel, NEC and Shoretel. CRM integrations with Salesforce, Sugar CRM, Oracle and Zendesk embed the PBX into customer sales and support workflows, while a Snapmobile web and mobile softphone extends reach to remote and mobile workers.
The company's revenue model is subscription-based, anchored on tiered seat pricing: a Business Seat at $14.75 per month for a metered extension, $20-$40 per month for pooled shared-minute plans (2,500 or 5,000 free minutes), and an Unlimited Seat at $24.75 per month including unlimited US/Canada and toll-free calling. Usage-based international calling, metered overage minutes, and recurring add-ons (Phone Numbers at $2.50/month, Fax to Email at $10/month, Call Recording at $20/month, Web Conference at $20/month) generate incremental recurring revenue. GPhone pursues a hybrid go-to-market combining direct sales (dedicated sales line, Request a Quote), self-service online signup for SMBs, and a reseller program for partners. The customer base spans solo entrepreneurs through call centers and companies with legacy PBX equipment seeking VoIP cost savings; named customers include iWebGate, Renewed Materials LLC, Xacti, Dreamtix, BBG and AIS. The company is founder-led by co-founders Stephen McCarthy (President) and Guy Jazynka (COO) and has not raised disclosed external funding.
In 2020 a related entity, GlobalPhone Corp., discontinued its calling card and international callback business after 25 years amid competition from Skype, WhatsApp and similar free services, focusing the surviving Gphone LLC business on hosted PBX and SIP trunking. The company has earned Deloitte Technology Fast 50 recognition in 2004 and 2005 and continues to operate an actively maintained website, customer portals, and 24/7 emergency support.
Globalphone firmographics
Firmographics- Name
- Globalphone
- Legal name
- Gphone LLC
- Website
- https://gphone.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- GlobalPhone (GPhone) is a privately held, founder-led US VoIP provider founded in 1995 that delivers cloud-hosted PBX, SIP trunking, and unified communications services to small, medium and large businesses, with tiered seat pricing starting at $14.75 per month.
- Ownership category
- akta.pro rank
Globalphone industry classification
Industry- Product category
- Hosted PBX / Cloud Business Telephony
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industry
- VoIP Access & ITSP Services (HDAIAHAD)
Keywords
Where Globalphone is headquartered
LocationHeadquarters
- HQ city
- Falls Church
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Globalphone business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales
Revenue model
- Hosted PBX Monthly Subscriptions: Monthly subscription fees for hosted PBX services with tiered pricing based on seat type (Business Seat vs Unlimited Seat) and feature sets. Includes base platform access, admin/ end-user portals, and bundled features.
- Shared Minute Plans: Pooled minute packages where minutes are shared across users. Plans include 2500 or 5000 free minutes with excess usage at metered rates. Lower tier Business Seat starts at $14.75/month.
- Add-on Services: Optional premium services including Phone Numbers ($2.50/month), Fax to Email ($10/month with 350 free pages), Call Recording ($20/month), and Web Conference ($20/month).
- International Calling: International phone calls billed at country-specific rates, generating incremental revenue from international usage.
- SIP Trunking Services: SIP trunking services for in-house PBX systems, providing virtual phone lines with bundled free minutes for US/Canada and toll-free calls.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Business Seat - Metered Extension |
| Usage-based | Monthly | Business Seat - Shared Minute Plans |
| Per seat | Monthly | Unlimited Seat |
| Per seat | Monthly | Phone Numbers Add-on |
| Subscription | Monthly | Fax to Email |
| Subscription | Monthly | Call Recording |
| Subscription | Monthly | Web Conference |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Globalphone product offering
Product offeringCore offering
GlobalPhone (GPhone) sells a cloud-based Hosted PBX service — a fully managed business telephone system delivered over VoIP — that gives small, medium and large businesses enterprise-grade features such as auto-attendants, hunt groups, call centers, conferencing, call recording and voicemail without on-premise equipment. The platform is bundled with softphone clients, CRM integrations and a web management portal, and is sold alongside SIP Trunking for customers who already operate their own PBX.
Product overview
GlobalPhone (GPhone) offers a unified communications platform built around a core Hosted PBX service - a cloud-based business telephone system operated and maintained by GPhone. The platform is delivered as a unified service with included modules such as Softphone (web-based and mobile applications for making/receiving calls), Call Center Services (comprehensive call center features including queuing, distribution, and agent management), Voice to Text (voicemail-to-email transcription), Call Recording (web-accessible recording storage), Fax to Email, Web Conference, and Conference Bridge. SIP Trunking is available as an add-on for businesses wanting to connect their existing in-house PBX systems. Pricing is structured through Business Seat plans (metered/shared minutes starting at $14.75/month) and Unlimited Seat plans ($24.75/month), with various add-on services for phone numbers, fax, recording, and conferencing. The company has provided service since 1995 and positions its offering as enterprise-grade phone capabilities at affordable prices for businesses of all sizes.
Differentiator
Problem solved
Functional benefit
Products and services
- Hosted PBX Cloud-based business phone system (Private Branch Exchange) operated and maintained by GlobalPhone, delivering enterprise-grade features such as auto-attendants, call centers, hunt groups, conferencing, recording and voicemail to small, medium and large businesses without on-premise telephone equipment investment.
- SIP Trunking Voice over IP trunking service providing virtual phone lines to in-house PBX systems, supporting SIP-capable equipment such as Asterisk, Trixbox and Fonality, with connectivity to legacy PBX systems via VoIP gateway devices and bundled free US/Canada and toll-free minutes.
- Softphone (Snapmobile) Software client (Snapmobile) that lets users make and receive business calls from personal computers via Chrome or Firefox browsers, with separate downloadable apps for Android and iPhone, included free with the Hosted PBX service.
- Call Center Services Hosted call center application providing multi-level call distribution policies, call queuing with greetings, overflow handling and callback options, voicemail, night service, real-time statistics, agent login/logoff, call recording and an administrator portal for live call center monitoring.
- Voice to Text (Voicemail-to-Email) Service that converts voicemails from office, mobile or home phones into email messages with searchable text and click-to-dial functionality, delivered to mobile phones or computers.
- Call Recording Hosted call recording service available at $20 per month, enabling full-time recording configurable by time or number, with web-based search, annotation, playback and in-progress monitoring of calls, stored centrally and securely.
- Fax to Email Subscription add-on at $10 per month that converts incoming faxes to email in PDF, Excel, Word, TIFF or text formats, including 350 free pages per month and delivery to multiple email addresses.
- Web Conference Subscription add-on at $20 per month providing desktop sharing, remote support and scheduled or unscheduled audio/web conferences for up to 10 participants.
- Phone Numbers Toll and toll-free DID number service at $2.50 per month per number covering 50 US states, Canada and 25 countries, including 911 fees, caller ID, caller name and directory assistance, with a $10 one-time porting fee.
Quantifiable outcome
- Save on operating expenses with dramatic savings on local, long distance, and international calls
- +2 more outcomes
Companies that use Globalphone
Customer profileNamed customers6 records
Segments3 records
Ideal customer profiles3 records
Globalphone technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability3 records
Feature10 records
Globalphone partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core.
- SalesforcecoreCRM integration allowing seamless workflow between Salesforce CRM and GPhone hosted PBX system for call logging, click-to-dial, and customer data synchronization.
- Sugar CRMcoreNative integration with Sugar CRM platform for customer relationship management synchronization.
- OraclecoreCRM integration with Oracle platforms for enterprise customer data and call management.
- ZendeskcoreIntegration with Zendesk customer service platform for support ticket and call management.
- PolycomcorePreferred IP phone device partner. Polycom VVX series and SoundPoint IP phones supported with downloadable device brochures. Extensive range of Polycom desktop and conference phones offered.
- CiscocoreSupported IP phone manufacturer including Cisco SPA series and legacy 7900 series phones with downloadable device brochures.
- AsteriskcoreNative SIP trunking support for Asterisk open-source PBX platform. Listed as supported system for SIP connectivity.
- TrixboxcoreNative SIP trunking support for Trixbox PBX system with direct compatibility without additional hardware.
- FonalitycoreNative SIP trunking support for Fonality PBX platform.
Scale indicators2 records
Recent moves6 records
Expansion highlights7 records
Globalphone competitors and assessment
Company assessmentBroad incumbents
- Twilio: Cloud communications platform offering voice, SIP trunking, and programmable communications APIs. Competes with GPhone at the SIP trunking and voice infrastructure layer.
- Microsoft (Teams Phone): Teams Phone System delivers hosted PBX functionality bundled with Microsoft 365 subscriptions, representing a major indirect competitor to GPhone for enterprise communications spend.
- Zoom (Zoom Phone): Major communications platform whose Zoom Phone offering bundles hosted PBX into its broader video/collaboration suite. Represents a competitive threat to standalone hosted PBX providers.
- Mitel: Established PBX and unified communications vendor with both on-premise and cloud offerings. Listed among GPhone's supported SIP trunking endpoints and competes broadly in the same communications space.
Emerging players
- 3CX: Software-based PBX provider offering cloud and on-premise deployments. Competes with GPhone in the hosted/SMB PBX category, particularly through channel partners.
Direct peers
- Ooma: VoIP and hosted communications provider focused on SMBs and consumers with Office product line competing against hosted PBX providers like GPhone.
- RingCentral: Public UCaaS leader offering hosted PBX, voice, and unified communications to SMB and enterprise. Directly competes with GPhone in the same hosted PBX/VoIP category and is explicitly named in GPhone's published cost comparison.
- Vonage: UCaaS and cloud communications provider for SMB and mid-market. Direct competitor referenced in GPhone's published RingCentral/Vonage cost comparison chart.
- 8x8: Public UCaaS/contact center provider offering hosted PBX, voice, and video for SMB through enterprise. Direct competitor in the same cloud PBX category.
- Nextiva: Hosted PBX and VoIP provider targeting SMBs with seat-based subscriptions and bundled communications. Competes head-to-head with GPhone on pricing and feature set in the small-to-mid business segment.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Globalphone social profiles
Digital presenceGlobalphone financial estimates
Financial estimateRevenue estimate
Valuation estimate
Globalphone leadership team
Management profileNumber of profiles
Profiles5 records
Globalphone funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Globalphone M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Globalphone
What does Globalphone do?
GlobalPhone (GPhone) sells a cloud-based Hosted PBX service — a fully managed business telephone system delivered over VoIP — that gives small, medium and large businesses enterprise-grade features such as auto-attendants, hunt groups, call centers, conferencing, call recording and voicemail without on-premise equipment. The platform is bundled with softphone clients, CRM integrations and a web management portal, and is sold alongside SIP Trunking for customers who already operate their own PBX.
Is Globalphone a public or private company?
Globalphone is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Globalphone founded?
Globalphone was founded in 1995. It employs 11 to 50 people.
Where is Globalphone based?
Globalphone is headquartered in Falls Church, United States, in the North America region.
How does Globalphone make money?
Five revenue lines are on record. Hosted PBX Monthly Subscriptions are the primary driver. The others are shared Minute Plans, add-on Services, international Calling and SIP Trunking Services.
Who are Globalphone's main competitors?
Broad incumbents on record are Twilio, Microsoft (Teams Phone), Zoom (Zoom Phone) and Mitel. 3CX is listed as an emerging player. Direct peers are Ooma, RingCentral, Vonage, 8x8 and Nextiva.
Does Globalphone have an API?
No public API is recorded for Globalphone.
What industry is Globalphone in?
Globalphone's product category is Hosted PBX / Cloud Business Telephony. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIAHAD, VoIP Access & ITSP Services. Its NAICS code is 518 and its SIC code is 4813.