What HopeSource does

HopeSource is a non-profit human services organization headquartered in Ellensburg, Washington, founded in 1966 as a Community Action Partnership. It serves low-income individuals and families across six Central Washington counties (Kittitas, Adams, Grant, Chelan, Douglas, and Okanogan) through an integrated portfolio that includes shelter and transitional housing, over 1,000 affordable housing units, free public transit (Central Transit, Kittitas County Connector, Door-to-Door), energy bill assistance, home weatherization, an Upper County Food Bank, Hope University life-skills education, youth recreation scholarships, a Behavioral Health Bridge counseling program, and Support Services for Veteran Families. Its 2024-2025 Whole Person Care initiative assigns each client a dedicated Care Navigator who coordinates across programs without eligibility barriers, anchored on Apricot as a single system of record and Zoho Creator for client intake forms.

Operationally, HopeSource runs four physical offices (Ellensburg, Cle Elum, Moses Lake, Wenatchee) and a fleet of 14 buses and 6 wheelchair-accessible vans, served by 51-100 employees. Revenue is generated almost entirely through federal, state, and local government grants, charitable donations, and program-related income; all core client services are provided free to income-qualified individuals and families. Funding sources include the Washington State Housing Trust Fund, federal appropriations, the Washington State Housing Finance Commission's Low-Income Housing Tax Credit program, the Washington State Department of Commerce, county and city governments (Ellensburg, Kittitas County), and private donors. The organization is governed by a community board including elected officials and private-sector leaders and is led by CEO Susan Grindle.

Name

HopeSource

Legal name

HopeSource

Website

https://hopesource.us

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

51–100 employees

Short description

HopeSource is a non-profit human services organization based in Ellensburg, Washington, delivering integrated housing, transit, food, energy, weatherization, and education services to low-income residents across six Central Washington counties.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Individual and Family Services (6241), Other Community Housing Services (624229), Community Food Services (624210), Educational Support Services (611710)

SIC

Services-Social Services (8300)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

akta.pro secondary industries

Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM), Housing Transition & Supported Living Navigation (EDAKANAK), Adult Learner Support Services (Advising, Case Management, Wraparound Supports) (EDAAABAJ)

Keywords

• Affordable housing services
• Community social services
• Public transportation services
• Energy assistance programs
• Food bank services

Headquarters

HQ city

Ellensburg

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Government Grants and Funding: HopeSource receives federal, state, and local government funding to support its social service programs. This includes funding for housing development, transportation, energy assistance, weatherization, and homeless services from sources such as Washington State Housing Trust Fund, federal appropriations, and local government contributions.
2. Donations and Charitable Contributions: Individual and corporate donations support HopeSource operations. The organization accepts cash/check donations, corporate sponsorships, real estate donations, legacy gifts (wills, trusts, life insurance), and employer matching gifts.
3. Program Revenue: Some services may generate revenue through partnerships or program fees, though the majority of services are provided free to clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels7 records

Core offering

HopeSource is a non-profit human services organization providing integrated social services to low-income individuals and families across six counties in Central Washington. Its core offerings span affordable housing (1,000+ units), free public transportation, food bank services, energy bill assistance, home weatherization, shelter and transitional housing, life-skills education (Hope University), youth recreation scholarships, veteran family support (SSVF), and short-term behavioral health counseling. All services are delivered free of charge to income-qualified clients through a "Whole Person Care" model that pairs each client with a dedicated Care Navigator who coordinates access across all program areas.

Product overview

HopeSource is a non-profit human services organization offering a broad portfolio of interconnected programs united under its Whole Person Care philosophy — a holistic, no-barrier care navigation model that pairs clients with a dedicated Care Navigator who coordinates access to multiple services. The core portfolio includes shelter programs (Enhanced Shelters and transitional youth housing), Affordable Housing (1,000+ units across four counties), Energy Assistance, Weatherization and Home Services, free Transportation Services (Ellensburg Central Transit, Kittitas County Connector, Dial-A-Ride), the Upper County Food Bank, Hope University (life skills education), Youth Recreation Scholarships, the Behavioral Health Bridge Program, Support Services for Veteran Families (SSVF), Emergency Support Funds, and Community Connections referrals. A complementary SMS messaging service enables staff-client communication. All programs are designed to work together as part of a coordinated system, with Apricot software serving as the shared data platform and Zoho Creator powering intake applications.

Differentiator

Problem solved

Functional benefit

Brands

• Weatherization Program: Weatherization and home services program that modifies buildings to become more energy efficient
• Affordable Housing
• Hope University
• Transportation Services
• Youth Scholarships
• Upper County Food Bank
• Energy Assistance Program
• Whole Person Care
• Central Transit
• Kittitas County Connector
• Dial-A-Ride
• Support Services for Veteran Families (SSVF)
• Pathways Place
• Teanaway Court

Products and services

• Whole Person Care Holistic care navigation philosophy and service model that pairs clients with a dedicated Care Navigator coordinating access to housing, health, employment, transportation, and social services without imposing program eligibility barriers; the integrative framework connecting all HopeSource programs.
• Shelter Programs Short-term shelter and transitional housing services including Enhanced Shelters in Ellensburg and Moses Lake (private/semi-private units with on-site staff and connections to housing and behavioral health resources) and transitional housing for youth ages 18-24 in Ellensburg, Moses Lake, and Wenatchee.
• Affordable Housing HopeSource owns and manages over 1,000 units of affordable housing across four counties in Central Washington, including Pine Place (youth housing), Westview Villa, Spurling Court, and new developments such as Pathways Place and Teanaway Court.
• Energy Assistance Program helping low-income households pay heating and cooling bills for electricity, gas, oil, propane, wood, or wood pellets. Includes application intake, document review, award disbursement to utility providers, and crisis intervention for shut-off situations.
• Weatherization and Home Services Home weatherization program using a 'building as a system' diagnostic approach to improve energy efficiency through air sealing, insulation, duct work, and heating system upgrades, plus the Home Rehabilitation Grant Program (HRGP) for critical repairs for low-income homeowners in Kittitas County.
• Transportation Services Free public transit within Kittitas County comprising Ellensburg Central Transit (fare-free fixed routes), Kittitas County Connector (free bus service between Kittitas, Ellensburg, Cle Elum, Ronald and Roslyn), and Door-to-Door services (Dial-A-Ride, Paratransit, and Cabulance for medical transport). Operates with a fleet of 14 buses and 6 vans.
• Upper County Food Bank Food bank operated at the Cle Elum location serving Cle Elum, Roslyn, and Ronald. Offers weekly grocery distribution (Mondays and Wednesdays), mobile food delivery for homebound residents, and emergency groceries on weekdays.
• Hope University Free educational program offering in-person workshops and 1:1 coaching on life skills including job search, money management, credit and debt management, and tenant preparation, with classes also available online via YouTube.
• Youth Recreation Scholarships Scholarship program helping children up to age 18 pay for extracurricular activities including music lessons, art classes, dance, gymnastics, swim lessons, sports leagues, day camps, and required equipment. Award amounts vary by county area.
• Behavioral Health Bridge (BHB) Program Free short-term counseling services for clients not currently connected to a mental health professional, providing support while clients await placement with long-term behavioral health care providers.
• Support Services for Veteran Families (SSVF) Program providing eviction prevention, housing assistance, healthcare navigation, and other critical supports specifically for veteran families in need.
• Emergency Support Funds Flexible emergency funds available to meet needs not covered by other programs, such as gas vouchers, bus passes, or car repairs, accessed through a single simplified application.
• Community Connections Service connecting clients with additional community resources including legal services, physical and mental health providers, substance use disorder treatment, insurance, childcare, and more.

Quantifiable outcome

• Nonprofit intervention costs $3,000-$8,000 per person compared to $40,000-$80,000 per person in annual government emergency services without intervention, representing a 9:1 return ratio
• +2 more outcomes

Named customers7 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Stewardship DevelopmentcoreStrategic or Co-development Partner · 1 January 2025Stewardship Development is a critical development partner for the Pathways Project, a 78-unit affordable housing development. Their collaboration expanded the scope and impact of the development into comprehensive affordable housing now moving into construction. The partnership involves adaptive reuse of existing motel structure combined with new construction.
• APOYOcoreStrategic or Co-development PartnerAPOYO operates a food bank in Lower Kittitas County (1320 E 18th Ave, Ellensburg) serving the community alongside HopeSource and FISH. The three organizations collaborate on emergency food distribution and receive additional funding from the Governor for food banks.
• FISH (Kittitas Valley FISH)coreStrategic or Co-development PartnerFISH operates a food bank in Lower Kittitas County (804 Elmview Rd, Ellensburg) open Monday-Thursday and Friday mornings. FISH collaborates with APOYO and HopeSource on emergency food distribution and community support initiatives.
• Commercial TireminorOthersCommercial Tire offered discounted tire installation for a stranded family whose car needed repairs. HopeSource coordinated with them to help the family continue their journey to Washington.
• ADARideminorStrategic or Co-development PartnerADARide.com is the online application portal for Paratransit services. Riders can apply online at www.adaride.com or call 877-232-7433 to qualify for paratransit service in the City of Ellensburg.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Spokane Neighborhood Action Partners (SNAP): Washington State Community Action anti-poverty nonprofit that, like HopeSource, delivers an integrated portfolio of housing, energy assistance, food, weatherization, and emergency services across an Eastern Washington service region using a single coordinated intake model.
• Catholic Community Services of Western Washington: Multi-county social services nonprofit operating housing, shelter, case management, energy assistance, and behavioral health programs across Western Washington with comparable service breadth and reliance on government and donor funding.
• Compass Housing Alliance: Pacific Northwest nonprofit that combines affordable housing, shelter operations, behavioral health, and supportive services under one organization - directly mirroring HopeSource's shelter-to-housing-plus-care-navigation continuum.
• Solid Ground: Seattle-based anti-poverty nonprofit providing wraparound services including housing stability, food access, energy assistance, transportation, and case management - closely analogous to HopeSource's Whole Person Care approach.
• Multi-Service Center: Community Action agency serving South King County delivering integrated emergency services (housing, food, energy, case management) with a similar "single point of entry" intake model to HopeSource.
• White Center Community Development Association (WCCDA): Community-based nonprofit providing housing, food, education, and immigrant support services through wraparound case management - directly comparable to HopeSource's whole-person navigation model.
• Catholic Charities Eastern Washington: Regional human services organization offering housing, food, immigration, behavioral health, and emergency assistance across Eastern Washington with similar grant-and-donor funding profile.
• Goodwill of the Olympics & Rainier Region: Workforce development and social services nonprofit providing housing, reentry, and financial stability programs targeting low-income populations in Washington State.
• Community Action of Lewis, Mason & Thurston Counties: Another Washington State Community Action agency delivering the same mix of energy assistance, weatherization, food, and housing services to rural counties - the structural twin to HopeSource.

Others

• Habitat for Humanity Seattle-King County: Adjacent nonprofit operating in the affordable/subsidized housing space with new construction, rehabilitation, and homebuyer support - relevant peer for comparing HopeSource's affordable housing development program.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/watch?v=_yipawe4GuU&list=PLlxkjTYp7c81ilYCuiaAcEbeoxGQ6YZVG
• LinkedInlinkedin.com/company/hopesource

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HopeSource