Sound Communications
Sound Communications is a Grove City, Ohio-based systems integrator founded in 1983 that deploys Verint-based call recording, NG9-1-1 public safety recording, workforce management, speech analytics, and security/video surveillance solutions for PSAPs, contact centers, courts, and government agencies across the US.
- Company typePrivate
- Founded1983
- HeadquartersGrove City, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Sound Communications does
Sound Communications is a Grove City, Ohio-headquartered systems integrator founded in 1983 that designs, installs, and supports digital audio, video, and screen recording solutions for public safety answering points (PSAPs), enterprise contact centers, courts, and security customers. Its technology stack is anchored by its certified Master Distributor and Services Partnership with Verint Systems, covering Verint's Audiolog digital recording platform and Impact 360 Workforce Management, supplemented by Eventide NexLog DX, RevCord, and ViQ Solutions integrations. Solutions capture VoIP, analog, TDM, P25 radio, chat, SMS, video, CAD metadata, and face-to-face communications on a unified recorder, with adjacent product lines including NG9-1-1/i3-compliant incident reconstruction, screen recording, speech analytics with 100% audio indexing, mobile DVR, body-worn cameras, access control, and court/arraignment recording.
The business model combines system sales with bundled professional services (consultation, configuration, installation, training) and recurring 24/7/365 technical support and maintenance contracts. Pricing is quote-based with no public disclosure, and go-to-market is primarily direct enterprise field sales supplemented by channel partnerships in which phone-system vendors (Avaya, Cisco, Aspect, Nortel, Mitel, Siemens) bundle Sound Communications' recorders into PBX refresh deals. Primary verticals are public safety/PSAPs and enterprise call/contact centers in banking, insurance, healthcare, and utilities, with secondary verticals in courts, enterprise security (under the rebranded SCI-Integrated division), and financial services. The offerings address NG9-1-1, PCI-DSS, HIPAA, and Telemarketing Sales Rule compliance, agent coaching, workforce optimization, and incident-reconstruction requirements.
The company is privately held, veteran-owned, and bootstrapped with no disclosed funding rounds, approximately 35 employees, and a 14,000+ sq ft national headquarters (relocated Nov 2010 into the historic Bimco Building). It has installed 2,000+ systems nationwide with an average customer tenure of 9+ years and is the first and only four-time recipient of Verint's Partner of the Year award. Leadership transitioned in July 2014 when Darin Cooper (a 1998-joined engineer) became President while founder Garry Stephenson remained CEO and board member; Vice President Toni VanHorn also features in company communications.
Sound Communications firmographics
Firmographics- Name
- Sound Communications
- Legal name
- Sound Communications, Inc.
- Website
- https://soundcommunications.com
- Company type
- Private
- Founded year
- 1983
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Sound Communications is a Grove City, Ohio-based systems integrator founded in 1983 that deploys Verint-based call recording, NG9-1-1 public safety recording, workforce management, speech analytics, and security/video surveillance solutions for PSAPs, contact centers, courts, and government agencies across the US.
- Ownership category
- akta.pro rank
Sound Communications industry classification
Industry- Product category
- Call Recording and Workforce Optimization Systems
- NAICS
- Teleproduction and Other Postproduction Services (512191), Postproduction Services and Other Motion Picture and Video Industries (51219)
- SIC
- Computer Communications Equipment (3576), Communications Services, Nec (4899)
- akta.pro primary industry
- AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ)
Keywords
Where Sound Communications is headquartered
LocationHeadquarters
- HQ city
- Grove City
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Sound Communications business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Recording System Sales and Integration: Design, produce, and install cutting-edge digital video and call recording systems. Revenue is generated through the sale of integrated hardware/software systems, with professional services for consultation, installation, and training bundled as part of the solution.
- Software and Software Enhancement Licenses/Subscriptions: Software solutions including Verint Audiolog, Impact 360, Speech Analytics, Quality Management, Workforce Management. May include software licensing, subscription, or maintenance components as part of ongoing customer relationships.
- Technical Support and Maintenance Services: 24/7 technical support services; ongoing system maintenance and optimization. Support packages available including 24/7/365 support options.
- Professional Services: Expert consultation, system design, configuration, project management, installation, in-depth training, and ongoing customer support as part of comprehensive solution packages.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | No publicly listed pricing — quote-based engagement |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
Sound Communications product offering
Product offeringCore offering
Sound Communications designs, integrates, and supports digital audio and video recording solutions for public safety answering points (PSAPs/911 centers), enterprise contact centers, courts, and security customers. The company is a certified Master Distributor/Services Partner for Verint's Audiolog recording platform and Impact 360 workforce optimization suite, providing on-premises and cloud deployment of call recording, screen recording, speech analytics, quality monitoring, workforce management, NG9-1-1 compliance recording, mobile DVR, and integrated access control/video surveillance systems along with 24/7/365 technical support and professional services.
Product overview
Sound Communications is a systems integrator offering a modular, platform-based product architecture centered on recording and analytics solutions. The core offerings are organized into three divisions: Public Safety Solutions (for 911 centers, law enforcement, EMS/fire), Enterprise Contact Center Solutions (for call/contact centers), and Security and Access Solutions (branded as SCI-Integrated). The primary technology platform is Verint's Audiolog Recording System, which serves as the foundation for public safety recording and is augmented by add-on modules including AIQ (Interaction Quality) for quality monitoring, Speech Analytics Essentials for audio analysis, Workforce Management for scheduling, Application Event Trigger for process automation, and Insight Center for incident reconstruction. Contact center solutions similarly build on Verint recording with modular enhancements for quality monitoring, speech analytics, WFM, compliance, and customer surveys. Security offerings include Mobile DVR, Stationary DVR/NVR, Access Control Systems, Mobile Watchdog event security, and body worn cameras. Court recording solutions include audio/video courtroom recording and video arraignment systems. All solutions support both on-premises and cloud deployment options.
Differentiator
Problem solved
Functional benefit
Brands
- SCI-Integrated: A sub-brand for the company's CCTV, Access Control, Systems Integrations, and Court recording markets, rebranded from Sound Communications to better reflect this division of the business.
Products and services
- Public Safety Solutions Comprehensive recording and monitoring solutions for 911 centers, PSAPs, law enforcement agencies, EMS and fire departments, providing multi-channel interaction recording, call logging, incident reconstruction, NG9-1-1 compliance, and workforce management.
- Enterprise Contact Center Solutions Full suite of call and screen recording, quality monitoring, speech analytics, workforce management, compliance recording (PCI-DSS, HIPAA, Telemarketing Sales Rule), Application Event Trigger, and customer surveys for enterprise contact centers of all sizes, on-premises or cloud.
- Security and Access Solutions Integrated security offering marketed under the SCI-Integrated sub-brand for video surveillance (CCTV), access control, event security, mobile surveillance trailers, Firetide wireless mesh networks, and courtroom AV/recording systems.
- Verint Audiolog Recording System Verint's flagship digital recording platform for public safety and contact centers; supports multi-channel recording of PBX, VoIP, radio, video, chat, email, SMS, mobile voice, and face-to-face communications; installed in over 2,500 mission-critical public safety sites worldwide.
- Verint Insight Center Browser-based incident reconstruction application that searches multiple channels and displays data from voice, screen, video, text, email, photos, and telematics simultaneously for emergency response and public safety organizations.
- Audiolog Interaction Quality (AIQ) Browser-based agent evaluation software integrated with Audiolog that evaluates voice, screen, text, and video from a single screen, supporting multiple QA templates, automated reporting, evaluator calibration, and custom KPI tracking for PSAPs and contact centers.
- Speech Analytics Essentials Companion product for call recording systems that uses Complete Semantics Index technology to index 100% of call center audio interactions, with phonetics-based keyword/phrase spotting, silence detection, confidence scoring, automated trending, and guided search capabilities across multiple languages.
- Workforce Management (WFM) Professional Workforce optimization software for forecasting, scheduling, and intraday management with quarter-hour optimized scheduling, real-time graphic displays of contact volume, email alerts for intra-day deviations, agent self-service web portal, online shift swap board, and audit-trailed out-of-the-box reporting.
- Call and Screen Recording Multi-channel recording systems supporting analog, digital, T1/E1, and VoIP sources with user-initiated recording and synchronized screen capture of agent desktop activity for call centers and PSAPs.
- Compliance Recording Recording solutions designed for regulatory compliance across PCI-DSS (credit card data), HIPAA (health information), Telemarketing Sales Rule, and other industry-specific requirements with automated PCI pause/resume controls.
- SCI Mobile DVR Rugged, multi-channel mobile digital video recorder designed for law enforcement and emergency vehicles, featuring programmable in-car high-res cameras, 60-second pre-event buffered history, wirelessly synchronized audio/video playback via 3G, GPS integration with Google Maps, and body pack microphones.
- Mobile Watchdog Event Security System Portable, self-contained DVR surveillance unit mounted on a trailer for event security, featuring tilt/pan/zoom cameras, anti-theft motion alarms, GPS anti-theft tracking, compact-flash recording, and 3G/WAN wireless remote monitoring; can be rented regionally or sold nationally.
- Stationary DVR / NVR Multi-channel digital audio and video recorder with advanced digital compression for stationary security surveillance, available in hybrid configurations supporting both analog and IP cameras.
- Access Control Systems Security management solutions including door controllers, access control keycards/fobs, proximity readers, magnetic door locks, biometric technologies, and management software, integrated with Sound Communications Stationary DVR to record all keycard entries and exits.
- Court Recording Systems Digital audio and/or video recording systems for courtrooms, designed to create official court records; supports multiple courtroom recording on a single source with transcriptionist-friendly multi-channel audio.
- Video Arraignment Systems Video conferencing solution for remote prisoner arraignments that reduces security concerns and transportation costs while enabling more efficient arraignment docket processing for courts.
Quantifiable outcome
- Washington County PSAP processes 1,000+ phone calls and dispatches 400 emergencies daily with upgraded recording infrastructure.
- +4 more outcomes
Companies that use Sound Communications
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles4 records
Sound Communications technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability9 records
Feature8 records
Sound Communications partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered flagship and core.
- Verint SystemsflagshipSound Communications is a certified Master Distributor and Services Partner for Verint's Audiolog and Impact 360 product lines. Verint is the world's leading developer of software for workforce optimization and video intelligence, serving 85% of the Fortune 100. Sound Communications has partnered with Verint since at least 2001 and was the first and only four-time recipient of Verint's Partner of the Year Award. The partnership covers call recording, workforce management, speech analytics, and quality monitoring solutions for both call center and public safety markets.
- EventidecoreSound Communications partners with Eventide to offer NexLog Quality Factor DX software — a tool to help communications center managers evaluate and quantify the performance of dispatchers and call takers. NexLog Factor DX allows breakdown of calls to identify and quantify call taker proficiency in communications, empathy, accuracy, conformance, and software tool usage.
- AvayacoreSound Communications call recording systems integrate with Avaya PBX/telephone switches. Avaya includes Sound Communications' call recorders with PBX sales, making Sound Communications a bundled channel partner in Avaya customer deals.
- CiscocoreSound Communications integrates recording with Cisco CallManager (IP telephony) and Cisco phone switches. Washington County case study documents integration of recording with the County's Cisco CallManager to provide recording of non-911 lines.
- AspectcoreSound Communications call recording systems integrate with Aspect phone/Cisco switches as part of the company's multi-vendor integration capabilities.
- NortelcoreSound Communications call recording systems integrate with Nortel phone switches, supporting TDM and digital telephone recording.
- MitelcoreSound Communications integrates with Mitel phone systems for call recording. Mitel is referenced as a satisfied customer partner of Sound Communications.
- SiemenscoreSound Communications supports Siemens phone switches for call recording integration, part of the company's multi-vendor approach.
- American Dynamics (Tyco)coreSound Communications is an integrator of American Dynamics (a division of Tyco International) digital, network, and hybrid video recorders for surveillance and security applications.
- FiretidecoreSound Communications Security Division (SCI-Integrated) is a licensed installer of Firetide wireless multi-service mesh networks that enable concurrent video, voice, and data for municipal, public safety, and enterprise applications.
- SecuriTeccoreSound Communications technicians hold certifications from SecuriTec as part of the company's multi-vendor technical support capabilities.
- ViQ SolutionscoreSound Communications technicians hold certifications from ViQ Solutions for public safety recording and documentation solutions.
- GeoVisioncoreSound Communications technicians hold certifications from GeoVision for video surveillance and recording solutions.
- MicrosoftcoreSound Communications technicians hold certifications from Microsoft, reflecting the use of Windows-based servers and commercial off-the-shelf components in their recording solutions.
- Motorola (ASTRO)coreVerint Recording for Public Safety interoperates with Motorola ASTRO R7.x P25 trunked radio infrastructure. Sound Communications builds on this integration capability for public safety recording customers.
- Harris OpenSkycoreVerint Recording for Public Safety interoperates with Harris OpenSky infrastructure. Sound Communications leverages this integration for mission-critical public safety recording.
- RevCordcoreSound Communications partners with RevCord alongside Verint Systems and Eventide as an industry leader for building call and radio recording systems.
Scale indicators6 records
Recent moves8 records
Expansion highlights5 records
Sound Communications competitors and assessment
Company assessmentDirect peers
- RevCord: RevCord is a partner technology provider that Sound Communications integrates into its call and radio recording solutions. RevCord also sells directly into the public safety and government recording market, particularly in the NG9-1-1 transition, making it a comparable specialized integrator serving the same vertical.
- Verint Systems: Verint is the platform provider whose Audiolog and Impact 360 products form the technological foundation of Sound Communications' offering. While Sound Communications is a Verint Master Distributor, Verint also sells directly and through other partners in the same call recording and workforce optimization market, making it the closest competitive reference point.
- Eventide: Eventide is a direct technology partner of Sound Communications (NexLog Quality Factor DX integration) but also sells its own NexLog recording solutions directly to PSAPs, emergency call centers, and air traffic control facilities. Eventide competes in the same public safety recording niche where Sound Communications is strongest.
- ViQ Solutions: ViQ Solutions is a partner whose certifications Sound Communications technicians hold, and ViQ also sells directly into public safety recording, court recording, and justice market verticals. ViQ's specialty in court and justice recording overlaps directly with Sound Communications' court recording and video arraignment offerings.
- NICE Systems: NICE is a global leader in enterprise call recording, speech analytics, and workforce optimization, competing head-to-head with Verint (and by extension Sound Communications) for call center and back-office recording deployments. NICE's NICEinContact, Nexidia, and Real-Time Interaction Guidance offerings directly overlap with the modules Sound Communications resells and integrates.
Broad incumbents
- Cisco Systems: Cisco is both a key integration partner (Cisco CallManager) and a broad incumbent in enterprise communications. Cisco's Webex Contact Center and broader collaboration portfolio increasingly includes recording and analytics capabilities, positioning Cisco as both a partner channel and a potential competitive threat to specialist recording integrators.
- Genetec: Genetec is a major enterprise security and video surveillance platform provider that overlaps with Sound Communications' security/access control division (SCI-Integrated). Genetec's unified Security Center and broad physical security portfolio compete for the same CCTV, access control, and enterprise security budgets.
- Avaya: Avaya is a major PBX and contact center vendor that bundles Sound Communications' recording solutions with its telephony sales. As a broad incumbent in enterprise communications, Avaya overlaps with Sound Communications at the customer level and could expand into native recording offerings that reduce dependence on third-party integrators.
Emerging players
- Observe.AI: Observe.AI is an AI-native conversation intelligence platform that combines call recording, transcription, sentiment analysis, and real-time agent coaching for enterprise contact centers. It targets the same call center customers as Sound Communications with a cloud-first, AI-first architecture that could displace traditional on-premise recording deployments.
- CallCabinet: CallCabinet is a cloud-native call recording and AI analytics provider targeting enterprise and compliance use cases. As an emerging player focused on cloud-first delivery, it represents the architectural shift (away from on-premise) that could challenge Sound Communications' traditional deployment model over time.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Sound Communications social profiles
Digital presenceSound Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
Sound Communications leadership team
Management profileNumber of profiles
Profiles3 records
Sound Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Sound Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Sound Communications
What does Sound Communications do?
Sound Communications designs, integrates, and supports digital audio and video recording solutions for public safety answering points (PSAPs/911 centers), enterprise contact centers, courts, and security customers. The company is a certified Master Distributor/Services Partner for Verint's Audiolog recording platform and Impact 360 workforce optimization suite, providing on-premises and cloud deployment of call recording, screen recording, speech analytics, quality monitoring, workforce management, NG9-1-1 compliance recording, mobile DVR, and integrated access control/video surveillance systems along with 24/7/365 technical support and professional services.
Is Sound Communications a public or private company?
Sound Communications is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Sound Communications founded?
Sound Communications was founded in 1983. It employs 11 to 50 people.
Where is Sound Communications based?
Sound Communications is headquartered in Grove City, United States, in the North America region.
How does Sound Communications make money?
Four revenue lines are on record. Recording System Sales and Integration is the primary driver. The others are software and Software Enhancement Licenses/Subscriptions, technical Support and Maintenance Services and professional Services.
Who are Sound Communications's main competitors?
Direct peers on record are RevCord, Verint Systems, Eventide, ViQ Solutions and NICE Systems. Broad incumbents are Cisco Systems, Genetec and Avaya. Emerging players are Observe.AI and CallCabinet.
Does Sound Communications have an API?
No public API is recorded for Sound Communications.
What industry is Sound Communications in?
Sound Communications's product category is Call Recording and Workforce Optimization Systems. Its primary akta.pro industry code is BPAAACAJ, AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS). Its NAICS code is 512191 and its SIC code is 3576.