What Securitec does

Securitec, commercially operating as Beex, is a Lima, Peru-headquartered software provider founded in 2014 that builds an AI-powered omnichannel contact center platform for the Latin American market. The platform unifies voice (VoIP, SIP trunk, predictive/progressive/preview dialers, IVR, Virtual PBX), messaging (WhatsApp Business API, SMS, webchat, Instagram, Messenger), and automation (AI agents, n8n workflow integration) into a single subscription product. Core product lines include Beex Contact Center for large-scale inbound/outbound operations, Beex Conversations for centralized digital attention, Beex AI Agents for virtual chat assistants, and Beex Automations for workflow orchestration, supplemented by Voice API and SIP Trunk modules.

The company serves 500+ customers across at least eight verticals, including banking/insurance/finance, e-commerce, education, healthcare, automotive dealerships, logistics, telecommunications, and non-profit sectors, with named logos such as Royal Enfield, Netcall, PrestaMype, CIVA, ENSEÑACHILE (UNICEF), and Savar. Securitec monetizes through annual, quote-based enterprise subscriptions on a tiered feature model, with go-to-market executed via direct enterprise field sales complemented by a regional partner/reseller program (programa-partners-beex). Distribution is supported by content marketing (blog, video, webinars, downloadable resources) and LinkedIn presence.

The company employs 11-50 people and operates primarily across LATAM with case studies spanning Peru, Chile, and international enterprise accounts. Leadership comprises co-founders Frank Vasquez Ferre (CMO) and Max Aguirre Omonte (CEO). No funding rounds, revenue figures, or institutional investors are disclosed, indicating either a bootstrapped capital structure or undisclosed financing.

Name

Securitec

Legal name

Beex

Website

https://securitec.pe

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Securitec (operating as Beex) is a Lima, Peru-based software provider founded in 2014 that offers an AI-powered omnichannel contact center platform unifying voice, WhatsApp, and messaging for 500+ LATAM enterprise and mid-market customers across banking, retail, education, healthcare, and telecommunications verticals.

Ownership category

akta.pro rank

Product category

Contact Center Software (CCaaS)

NAICS

Telecommunications (517), All Other Telecommunications (517810)

SIC

Communications Services, Nec (4899), Telegraph & Other Message Communications (4822)

akta.pro primary industry

Secure/Encrypted Messaging (BPAMACAG)

Keywords

• Contact center software
• Omnichannel customer engagement
• AI sales automation
• Telemarketing platform
• Collections software

Headquarters

HQ city

Lima

HQ country

Peru

HQ region

Latin America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Platform Subscription: Cloud-based omnichannel contact center platform provided as subscription service with likely tiered pricing based on features and usage

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Securitec, operating as Beex, provides an AI-powered omnichannel contact center platform delivered as a cloud subscription. The platform unifies voice, WhatsApp Business API, email, SMS, webchat, Messenger, and Instagram channels with AI agents, predictive dialers, IVR, mass campaign messaging, and workflow automation (n8n) for customer service, telesales, telemarketing, and collections operations.

Product overview

Beex is an omnichannel platform powered by AI for contact centers and sales, developed in Latin America for all types of businesses. The platform unifies all customer communication channels into a single software solution. The core portfolio includes: Beex Contact Center for large-scale inbound/outbound operations; Beex Conversations for centralized digital attention with AI agents; Beex AI Agents for virtual chat assistant automation; Beex Automations (n8n) for workflow optimization; Voice API for telephony integration; SIP Trunk for IP telephony; Virtual PBX for cloud-based phone systems; and features including Chatbots ITR, Campañas Masivas, and Telefonía Saliente with predictive dialers. The platform supports channels including WhatsApp Business API, VoIP, email, SMS, Instagram, Webchat, and Messenger.

Differentiator

Problem solved

Functional benefit

Brands

• Beex Contact Center: Platform for managing large-scale incoming and outgoing contact center operations.
• Beex Conversations
• Beex AI Agents
• Beex Automations

Products and services

• Beex Contact Center Manages large-scale inbound and outbound contact center operations, serving as the core platform for omnichannel customer communication for enterprises and contact center operators in Latin America.
• Beex Conversations Centralizes digital customer service with AI agents, automation, and omnichannel capabilities, providing unified customer interactions across WhatsApp, chat, email, and other digital channels for business customer service teams.
• Beex AI Agents Automates conversations with virtual chat assistants, enabling businesses to provide automated customer support, service, and lead qualification through conversational AI.
• Beex Automations (n8n) Optimizes business processes by connecting channels, software, and actions with automatic flows, leveraging n8n workflow automation for enterprise customers.
• Voice API Enables developers to integrate calls, IVR flows, and voice notifications into business systems and processes via API, supporting telephony automation for enterprise integrations.
• SIP Trunk Connects Beex as an IP telephony provider to optimize call quality and costs for business communications, delivering SIP Trunking service to enterprise customers.
• Virtual PBX 100% cloud-based phone system for managing extensions, IVRs, and transfers via a virtual central office, enabling distributed business communications.

Quantifiable outcome

• 14% increase in store visits through channel integration
• +6 more outcomes

Named customers7 records

Segments9 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature10 records

Partnerships

One partnership is on record.

• WhatsApp BusinesscoreTechnology or IntegrationDeep integration with WhatsApp Business API as a primary communication channel for customer engagement, enabling automated messaging, customer service, and marketing campaigns through WhatsApp.

Scale indicators8 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• Zenvia: Brazil-based omnichannel CX platform with WhatsApp Business API at its core, AI agents and mass campaigns. The most direct LATAM-headquartered peer to Beex, with similar go-to-market and product focus.
• Aivo: LATAM conversational AI vendor offering AI agents, WhatsApp and chat automation for customer service. Directly comparable to Beex AI Agents and Beex Conversations for the LATAM enterprise market.
• Talkdesk: Cloud-native CCaaS platform with AI agents, omnichannel routing, outbound dialers and integrations with WhatsApp and CRM systems. Closely mirrors Beex's product positioning as a modern AI-first contact-center vendor.

Broad incumbents

• 8x8: Cloud communications and contact center provider with voice, video, messaging and analytics. Overlaps with Beex on cloud PBX, SIP trunking and omnichannel contact center capabilities.
• Five9: Established cloud contact center vendor offering inbound/outbound voice, digital channels, AI and workforce engagement. Directly comparable to Beex Contact Center on the core call-center stack.
• Sinch: Global CPaaS provider for messaging, voice and WhatsApp Business at scale. Comparable to Beex on the messaging/voice infrastructure layer underpinning the contact-center product.
• Genesys: Global leader in cloud contact center (CCaaS) and CX orchestration. Overlaps directly with Beex Contact Center on omnichannel routing, IVR, outbound dialing and AI agents, but at much larger enterprise scale.
• Twilio: Cloud communications platform offering messaging, voice, SIP, contact-center APIs (Twilio Flex) and WhatsApp Business integration. Closely comparable on omnichannel messaging and voice, with a broader CPaaS portfolio than Beex.
• NICE inContact (CXone): Enterprise CCaaS suite with omnichannel routing, predictive dialers, IVR and AI analytics. Comparable to Beex on the contact-center product surface but skewed to large enterprise buyers.
• Vonage (Ericsson): Cloud communications platform with messaging, voice APIs and contact center (Vonage Contact Center). Comparable to Beex's Voice API, SIP Trunk and messaging offerings.

Market position

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/securiteclatam
• Facebookfacebook.com/SecuritecLATAM

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Securitec