SOLVit Network Support

What SOLVit Network Support does

SOLVit Network Support is a privately held Australian Managed Service Provider (MSP) headquartered in Harrison, ACT (Canberra), delivering IT support and infrastructure management to small and medium businesses with 5–200 employees across Australia. Operating as SOLVit Network Support PTY LTD and founded in 2006, the company functions as an outsourced IT department for organizations that cannot justify a dedicated internal IT staff, providing 24/7 helpdesk support via phone, email, remote tools, and onsite visits under a "no lock-in contract" positioning that explicitly differentiates it from larger MSP competitors.

The product portfolio is built around four core pillars — Managed Services (automated patching, monitoring, and maintenance delivered through the proprietary SOLVit RMM platform), IT Security (a multi-layered stack integrating Huntress Labs MDR, Malwarebytes EDR, DNSFilter, Dark Web ID, and Essential 8 compliance aligned with the Australian Signals Directorate framework), Cloud Services (Microsoft 365, Azure IaaS, Syncplicity file sharing), and Backup/Disaster Recovery (Datto SIRIS BCDR and SaaS Protection for Office 365 and G-Suite) — supplemented by ancillary modules for Work From Home access, Managed Networking, and Co-Managed IT for organizations with partial internal IT resources. The technical architecture combines a first-party RMM platform with best-of-breed third-party security and cloud tooling, and the company holds Microsoft Silver Partner certification for small-to-mid-market cloud solutions.

The business model is primarily subscription-based, with customizable monthly managed services packages priced per seat/endpoint, complemented by project-based professional services, hardware/software resale, and ad-hoc repair work. The go-to-market is sales-led and direct — no resellers, no channel partners, no outside investors — relying on the company website, local SEO positioning for Canberra IT support queries, a cybersecurity content blog, and word-of-mouth referrals. Customer relationships are long-tenured at the SMB level, with named logos spanning architecture (DNA Architects, since 2007), financial services (Parker Financial, since 2010), migration services (TAMRAG), communications (Kate Bradstreet Communications), finance (Freedom Finance Canberra), and business consulting (PEPworldwide, since 2006).

Name

SOLVit Network Support

Legal name

SOLVit Network Support PTY LTD

Website

https://solvitns.com.au

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

SOLVit Network Support is a Canberra-based Australian Managed Service Provider delivering managed IT, cybersecurity, cloud, and backup services to small and medium businesses (5–200 employees) across Australia via subscription-based contracts, with Microsoft Silver Partner credentials and a proprietary RMM platform.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Management Services (8741), Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

akta.pro secondary industries

Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA), Service Assurance & SLA/QoS Management (HDAFAMAL)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud services
• IT support services
• Business continuity

Headquarters

HQ city

Canberra

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed Services: Monthly subscription-based IT support and maintenance services including Windows updates, audit & inventory, network performance monitoring, remote monitoring, anti-virus/anti-malware protection, and phone/remote support. These are customisable packages for small to medium businesses.
2. Professional Services: Consulting, planning, staff training, onsite and remote support, hardware and software sales, and repair services billed on project or time-and-materials basis.
3. Cloud Services: Revenue from cloud solutions including Microsoft Office 365, Azure hosting, Syncplicity file sharing, and DNS filtering services.
4. Backup and Disaster Recovery: Datto cloud backup solutions including SaaS protection for Office 365 and G-Suite, and Business Continuity and Disaster Recovery (BCDR) services.
5. Hardware and Software Sales: Supply and setup of IT equipment including servers, computers, laptops, network equipment, and software from various leading brands.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

SOLVit Network Support is a Canberra-based managed IT services provider (MSP) that delivers outsourced IT support, cybersecurity, cloud, backup, work-from-home, and managed networking services to small and medium businesses. Service revenue is generated through recurring managed-service subscriptions and project-based engagements, with Microsoft 365, multi-layered endpoint/network security tooling, and Essential 8-aligned controls as the principal technical delivery stack.

Product overview

SOLVit Network Support is an IT Managed Service Provider offering a comprehensive portfolio of IT solutions for small to medium businesses. The core offering comprises Managed Services (automated IT maintenance and support), IT Security (multi-layered cybersecurity platform), Cloud Services (Microsoft 365, Syncplicity, Azure), and Backup Solutions (Datto BCDR, SaaS Protection). These integrate with specialized sub-brands including Huntress Labs MDR for threat detection, Malwarebytes EDR for endpoint protection, DNSFilter for DNS security, and Dark Web ID for credential monitoring. Additional modules include Work From Home solutions, Managed Networking, Co-Managed IT, and Repairs & Services. As a Microsoft Silver Partner, they deliver enterprise-class security, connectivity, and central administration tailored for small to medium businesses.

Differentiator

Problem solved

Functional benefit

Brands

• SOLVit RMM: Remote Monitoring and Management platform for IT systems management
• SOLVit Online Backup

Products and services

• Managed IT Services Fully outsourced IT department / co-managed IT support delivered under a recurring managed-service subscription for small and medium businesses in Canberra. Includes proactive monitoring, helpdesk, patching, and account management on a no-lock-in, predictable monthly-cost basis.
• IT Security Services Multi-layered cybersecurity service combining Huntress Labs MDR, Malwarebytes EDR, Dark Web ID credential monitoring, and DNSFilter DNS-layer protection, aligned to the Australian Cyber Security Centre's Essential 8 framework. Sold as a managed service to SMBs.
• Cloud Services Microsoft 365-aligned cloud enablement, migration, and management services delivered under the company's Microsoft Silver Partner status. Targets SMBs standardising on Microsoft cloud productivity.
• Backup Solutions Managed backup service for SMBs covering endpoint and/or server data protection with restore capability, delivered as part of or alongside the managed-IT subscription.
• Work From Home Solutions Remote/hybrid-work enablement service providing the endpoints, connectivity, security, and support needed for SMB staff to work from home or hybrid locations.
• Managed Networking Managed network service covering firewalls, switches, Wi-Fi, and connectivity for SMB sites, delivered as part of the managed-IT subscription.
• Co-Managed IT Joint IT support engagement for organisations that already have internal IT staff, providing escalation, security tooling, after-hours cover, and specialist skills augmentation.
• Repairs & Services Break-fix hardware and software repair services for SMB clients, offered as a transactional/reactive offering alongside the recurring managed services.

Quantifiable outcome

• 100% confidence in backups with Datto SIRIS automatic verification
• +2 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability5 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Huntress LabscoreTechnology or IntegrationSOLVit Network Support partnered with Huntress Labs, a leader in innovative breach detection and security analytics software. The Huntress Labs security analytics solution complements existing security applications and enhances detection efficiency without duplicated functionality or costs. Huntress detects problems commercial anti-virus and anti-spyware software cannot, adding an additional layer of protection. This advanced security service is included to all managed services clients at no additional cost.
• DNS FiltercoreTechnology or IntegrationSOLVit partnered with DNSFilter to provide comprehensive and customisable URL and internet content filtering policies. DNSFilter leverages artificial intelligence and industry-leading global network to safeguard organisations from online security threats and unwanted content. Being behind a firewall does not mean protection in modern cybersecurity environment.
• GIVITminorStrategic or Co-development PartnerJoint partnership with GIVIT working to redistribute pre-loved IT equipment across the capital region to those who need it most during COVID-19 crisis. SOLVit donates time to prepare devices, clearing all data making them ready for new homes. GIVIT distributes devices to registered charities and community organisations through its online donation portal.
• MalwarebytescoreTechnology or IntegrationMalwarebytes Endpoint Detection and Response (EDR) solution provides advanced threat prevention using a layered approach with multiple detection techniques. Provides full attack chain protection against both known and unknown malware, ransomware and zero-day threats.
• MicrosoftcoreTechnology or IntegrationMicrosoft Silver Partner for small to mid-market cloud solutions. SOLVit can tailor Microsoft cloud solutions to suit business needs including Office 365, Azure IaaS, SharePoint, and Teams. Services include email, file sharing, virtual server hosting, and Teams collaboration.
• DattocoreTechnology or IntegrationDatto provides cloud backup solutions including Datto SaaS Protection for Office 365 and G-Suite, and SIRIS Business Continuity and Disaster Recovery (BCDR) appliances. Datto SIRIS automatically verifies backups will boot with all data intact and ransomware free.
• SyncplicitycoreTechnology or IntegrationSyncplicity allows users to automatically backup and synchronise desktops and documents to the cloud without user intervention. Enables secure file and folder sharing like traditional in-house file server from any geographical location with complete auditing, transparency, security and backup.
• Microsoft AzurecoreTechnology or IntegrationAzure Infrastructure as a Service (IaaS) for delivering cloud computing infrastructure including servers, storage, network and operating systems as on-demand service. SOLVit designs and implements custom Azure solutions for line of business applications.
• Dark Web IDcoreTechnology or IntegrationDark Web ID monitors the dark web and criminal hacker underground for exposure of business credentials. Monitors over 500 IRC channels, over 600,000 private websites, 600 Twitter feeds and executes 10,000 refined queries daily using human and AI combination.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Data#3: Data#3 is a major Australian IT services and solutions provider listed on the ASX, delivering managed services, cloud (Azure), and security to mid-market and enterprise customers. It competes in the same Australian managed services market as SOLVit but at much larger scale and broader customer scope.
• Interactive: Interactive is a large Australian managed services and cloud provider (now part of Aussie Broadband) delivering IT support, cloud, and security to mid-market and enterprise customers. It competes with SOLVit in the broader Australian managed services market.
• Atturra: Atturra is an ASX-listed Australian IT services business (formed via the merger of Micro Focus ANZ and several other providers) offering managed services, cloud, and consulting across Australia. It competes with SOLVit in the Australian managed services market at a much larger scale.
• Brennan IT: Brennan IT is one of Australia's largest managed service providers, offering IT support, cloud, and cybersecurity to mid-market and enterprise customers nationally. It competes with SOLVit in the Australian SMB/MSP market but at a significantly larger scale and broader geographic footprint.

Direct peers

• Blue Connections: Blue Connections is an Australian IT managed services and solutions provider delivering IT support, cloud, and security services to SMB and enterprise customers. It is comparable to SOLVit in service mix and target market.
• ASI Solutions: ASI Solutions is an Australian managed IT services provider offering IT support, cloud, and cybersecurity to SMB and mid-market customers. It is a direct competitor to SOLVit in the Australian SMB managed services space.
• efex: efex is an Australian managed IT services provider serving SMBs across Australia with similar services including managed IT, cloud, security, and backup. It is a direct head-to-head competitor to SOLVit in the Australian SMB managed services market.

Others

• ConnectWise: ConnectWise is a US-based provider of MSP software, automation, and IT management platforms used by thousands of MSPs globally including in Australia. It is an ecosystem enabler that SOLVit may use or compete with indirectly through its RMM and PSA tooling.

Emerging players

• Tesserent: Tesserent is an ASX-listed Australian cybersecurity services provider offering managed security, SOC, and consulting to mid-market and government customers. It overlaps with the security component of SOLVit's managed services offering, and is now part of the Thales group.

Regional players

• Plan B: Plan B is an Australian IT services and business continuity provider offering managed IT, backup/DR, and recovery services across Australia and New Zealand. It overlaps with SOLVit on managed services and Datto-based backup/BCDR offerings, and is now part of the Atturra group.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/solvit-network-support

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SOLVit Network Support