What Iris Global does

Iris Global Soluciones, a wholly-owned subsidiary of the Santalucía insurance group, is a Madrid-headquartered Spanish insurance and assistance services platform serving individuals, insurance brokers, insurance and financial companies, and other corporate sectors. The company operates through two distinct legal entities — IRIS GLOBAL SOLUCIONES S.L.U. for services and IRIS GLOBAL SOLUCIONES DE PROTECCIÓN SEGUROS Y REASEGUROS, S.A.U. for insurance and reinsurance — and combines retail insurance distribution with B2B reinsurance and outsourced services.

Its product portfolio spans travel insurance (international, domestic, sports/adventure, studies, pets), legal defense insurance (for individuals, families, landlords, SMEs and the self-employed), funeral and end-of-life services (comprehensive funeral management, digital will, digital footprint deletion, digital memorial, document management), health services (telephone medical and psychological care, second medical opinion, geriatric assessment, home care, pharmacogenetics, caregiver training), home services (repairs, professional installations, property maintenance, energy certificates), and reinsurance/BPO offerings (travel, legal defense and health reinsurance plus comprehensive claims management, contact center BPO, recoveries, broker channel support). Underlying technology includes an ISLLight remote computer assistance client for direct IT support, a proprietary Supplier Network Management Portal with geolocation and workflow tracking across a 5,000-provider network, and a Contact Speed Control System with real-time photo documentation. No proprietary AI models or research pipelines are disclosed.

The business model is multi-stream: recurring insurance premiums and reinsurance subscriptions on individuals and enterprise clients; managed assistance services delivered through the 5,000-supplier network; reinsurance premiums from insurance and financial companies; and professional-services revenue from BPO/contact center, claims management, recoveries and broker channel support. Go-to-market is hybrid — direct phone/web sales to consumers (numbers 917 700 710, 917 700 717, 936 66 23 23), broker-distributed retail insurance, and direct enterprise sales to insurers and financial institutions — supported by digital marketing (corporate blog, LinkedIn, Instagram, Facebook, YouTube, email newsletter) and a recently activated travel-influencer program. The workforce comprises 1,500 employees across 26 nationalities (98% on indefinite contracts) handling approximately 1.5 million cases annually; pricing across products is quote-based and not publicly disclosed, with annual billing for recurring policies.

Name

Iris Global

Legal name

IRIS GLOBAL SOLUCIONES DE PROTECCIÓN SEGUROS Y REASEGUROS, S.A.U.

Website

https://irisglobal.es

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Iris Global is a Madrid-based Spanish insurance and assistance services subsidiary of Santalucía, offering travel and legal defense insurance, reinsurance, funeral services, home assistance, and BPO/contact center services to individuals, brokers, insurers, and corporates through a 1,500-person team and 5,000-supplier network.

Ownership category

akta.pro rank

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Insurance Premiums: Travel insurance, legal defense insurance, pet insurance products sold to individuals and businesses
2. Assistance Services: Home assistance, health services, funeral services, travel assistance provided as standalone or bundled services
3. Reinsurance: Reinsurance products for insurance companies covering travel, legal defense, health, and other assistance lines
4. BPO/Contact Center Services: Outsourced customer service, claims management, collections, and broker support services for insurance companies

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

Iris Global provides integrated insurance and assistance services including travel insurance, legal defense insurance, funeral services, home assistance, health services, and reinsurance. The company serves individual consumers (Particulares), insurance brokers (Mediadores), and corporate clients in insurance/financial sectors (Aseguradoras/Financieras) and other industries (Otros Sectores) in Spain, through a national supplier network of approximately 5,000 providers and a workforce of 1,500 employees handling 1.5 million cases annually.

Product overview

Iris Global is a comprehensive insurance and assistance services company belonging to the SANTALUCÍA insurance group. The company operates a platform-plus-services model offering insurance products and assistance services to individuals, insurance/financial companies, brokers, and other business sectors in Spain. The portfolio is organized into two main categories: (1) Insurance Products including travel insurance (international, Spain, sports/adventure, studies, pets, backpackers), legal defense insurance (individuals, families, landlords, SMEs, startups, self-employed), and reinsurance for insurance companies; and (2) Assistance Services including funeral management (integral management, digital will, digital erasure, document management, psychological care), health services (telephone medical/psychological care, second opinion, geriatric assessment, home care, pharmacogenetics), home services (maintenance, professional installations, claims management), contact center BPO services, and travel assistance. The company differentiates through customization, service excellence, and the backing of a large insurance group, with a network of 5,000 suppliers serving 1,500 employees across 26 nationalities managing 1.5 million cases.

Differentiator

Problem solved

Functional benefit

Products and services

• Travel Insurance

Quantifiable outcome

• 1,500,000 cases managed annually
• +2 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Santalucía GroupcoreOthersParent insurance group providing strategic direction, brand association, and financial backing. Iris Global operates as part of the Santalucía group, benefiting from its market position and resources in the Spanish insurance sector.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Adeslas: Leading Spanish health insurer providing health insurance, dental, and home assistance. Comparable in health-related insurance and home assistance services offered by Iris Global.
• Mapfre: Largest Spanish insurance group offering travel, health, legal defense, home, and funeral insurance. Directly comparable as a multi-line Spanish insurer; Iris Global is much smaller and more focused on assistance services rather than general insurance.
• Sanitas: Spanish health insurer and assistance provider owned by Bupa. Comparable in health insurance, home assistance, telecare, and geriatric services segments where Iris Global operates.
• Mutua Madrileña: Major Spanish mutual insurer offering home, health, legal defense, and funeral insurance. Directly comparable across multiple of Iris Global's core lines including funeral (through Aster Medica) and legal defense.
• Caser Seguros: Spanish multi-line insurer (home, health, funeral/decesos, legal defense) with significant overlap with Iris Global's product portfolio. Both operate in the Spanish seguros decesos and legal defense markets.
• AXA Assistance: Global assistance arm of AXA offering travel, home, and health assistance services. Comparable business model of bundling insurance with assistance, plus B2B reinsurance/assistance to other carriers.
• Allianz Travel: Travel insurance and assistance brand of Allianz Partners. Directly comparable in travel insurance and travel assistance products, with broader international footprint.

Direct peers

• Europ Assistance: Global travel assistance and insurance services company owned by Generali. Most directly comparable peer — both provide travel insurance, repatriation, home assistance, and B2B reinsurance/assistance solutions to insurers and corporations.
• International SOS: World's largest medical and travel security assistance company. Comparable in travel assistance, medical second opinion, repatriation, and B2B services to insurers and corporations, though operating at much larger global scale.
• ARAG SE: German-based global legal defense insurance specialist. Highly comparable in the legal defense insurance line, which is one of Iris Global's core product categories, and operates a similar B2B reinsurance model for insurers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/IrisGlobal_es
• YouTubeyoutube.com/channel/UCgoAjN6Pvou4wA42jmDo1ng
• Facebookfacebook.com/irisglobales
• LinkedInlinkedin.com/company/iris-global-soluciones
• Instagraminstagram.com/irisglobal_es

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Iris Global