Always Best Care Senior Services

What Always Best Care Senior Services does

Always Best Care Senior Services is a privately held senior care franchise system founded in 1996 by Michael Newman and franchising since 2007, operating through operating entity ABCSP, LLC (California) and parent ABCSS Holdings, LLC (Delaware). The company provides a full continuum of senior care services through more than 285 independently owned and operated franchise territories across the United States and Canada, including non-medical in-home care (personal care, companionship, medication reminders, meal preparation, transportation), skilled home health delivered by licensed nurses and therapists, senior living referral services, dementia care, respite care, and a veterans assistance program.

The company's product portfolio is anchored by four core services (in-home care, senior living referral, skilled home health, and special care services) augmented by technology-enabled offerings including Remote Patient Monitoring, Personal Emergency Response System (in partnership with Total Remote Health and ADT), the AI-powered 24/7 Virtual Care Agent using audio analytics, the 'Always In Touch' telephone reassurance program, and a Balance Tracking System. In March 2026, the company launched a 'Hybrid Home Care' model through a strategic partnership with Electronic Caregiver, combining continuous virtual care via the Addison Care AI platform with flexible in-home support, targeting an estimated 50%+ expansion of the addressable market.

Revenue mechanics are franchise-based: the franchisor earns initial franchise fees, ongoing royalty payments, and training/support fees from independently owned franchisees, while franchisees generate end-customer revenue from private-pay clients, Medicare (for skilled services), and VA benefits. Pricing is quote-based, varying by location, care type, and intensity. Go-to-market combines franchise development marketing, content marketing and SEO, earned media (Newsweek, Entrepreneur), community events, and direct-to-consumer care consultations. Leadership is led by President & CEO Jake Brown, supported by an inaugural CFO (Tammy Ford, September 2024) and COO (Sheila Davis, promoted March 2025).

Name

Always Best Care Senior Services

Legal name

ABCSP, LLC

Website

https://alwaysbestcare.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

Always Best Care Senior Services is a 285+ unit US-Canada senior care franchise founded in 1996, offering non-medical in-home care, skilled home health, senior living referrals, and technology-enabled special care services to seniors and their families.

Ownership category

akta.pro rank

Product category

Senior Home Care Services

NAICS

Home Health Care Services (621610), Home Health Care Services (6216), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000), Services-Social Services (8300)

akta.pro industry

PRIMARYHSABAMAJ

Home Care Franchise Network Staffing & Placement

Home & Personal Services/Elder Care & In-Home Care Services/Caregiver Staffing, Placement & Registry Services

SECONDARYHSABAIAL

Housing & Placement Coordination (Assisted Living, Memory Care, SNF)

Home & Personal Services/Elder Care & In-Home Care Services/Care Coordination & Geriatric Care Management

SECONDARYHSABAIAD

Chronic Care & Complex Care Management

Home & Personal Services/Elder Care & In-Home Care Services/Care Coordination & Geriatric Care Management

Keywords

• Senior in-home care
• Non-medical home care
• Skilled home health
• Senior living referral
• Franchise senior care

Headquarters

HQ city

Rocklin

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Franchise Fees and Licensing: Revenue from franchise initial fees and ongoing royalty payments from independently owned franchisees operating Always Best Care territories
2. In-Home Care Services: Non-medical in-home care services provided by franchisee locations including personal care, companionship, medication reminders, meal preparation, and assistance with daily activities
3. Skilled Home Health Services: Clinical healthcare services provided by licensed nurses and therapists including IV therapy, wound care, physical/occupational/speech therapy, and chronic disease management
4. Senior Living Referral Services: Referral services helping families find appropriate senior living communities, with Always Best Care receiving referral fees from partner communities
5. Remote Patient Monitoring Technology: Health monitoring devices and equipment sold or leased to clients, including blood pressure monitors, pulse oximeters, glucometers, and medical alert systems

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Always Best Care Senior Services delivers non-medical in-home care, skilled home health care, senior living referral services, and technology-enabled special care services to seniors and their families. The company operates as a franchisor with 285+ independently owned franchise locations across the United States and Canada, providing personal care, companionship, medication reminders, meal preparation, transportation, clinical home health services, dementia care, respite care, veterans assistance, and remote patient monitoring.

Product overview

Always Best Care Senior Services is a senior care franchise system offering a comprehensive portfolio of care services through a network of independently owned and operated franchise locations. The core offerings include In-Home Care Services (non-medical personal care), Senior Living Referral Services, Skilled Home Health Care (clinical services by licensed nurses and therapists), and Special Care Services (advanced healthcare technology). The Special Care Services module encompasses Remote Patient Monitoring, Personal Emergency Response System, 24/7 Virtual Care Agent (AI-powered audio analytics), Always In Touch, and Balance Tracking System. Additional services include Respite Care, Dementia Care Services, and Veterans Assistance Program. The company began franchising in 2007 and operates more than 225 franchised territories across the United States and Canada.

Differentiator

Problem solved

Functional benefit

Products and services

• In-Home Care Services Non-medical in-home care services including personal care, companionship, medication reminders, meal preparation, transportation, and errands for seniors who prefer to stay at home.
• Senior Living Referral Services Referral services helping families find the right senior living community including independent living, assisted living, and memory care facilities.
• Skilled Home Health Care Clinical home health care services provided by licensed nurses and therapists including wound care, IV therapy, physical therapy, occupational therapy, speech therapy, and chronic disease management.
• Special Care Services Advanced healthcare technology services combining Remote Patient Monitoring, Personal Emergency Response System, 24/7 Virtual Care Agent, Always In Touch, and Balance Tracking System for senior safety and continuous monitoring.
• Respite Care Short-term assistance for family caregivers providing temporary relief from caregiving duties, available part-time during day or evening for weeks or months.
• Dementia Care Services Specialized in-home care services for seniors coping with various stages of dementia, supporting clients to maintain a comfortable quality of life in their own homes.
• Veterans Assistance Program Program helping veterans and surviving spouses obtain funds to pay for care through VA disability programs including Service Connected Compensation, Non-Service Connected Pension, and Aid and Attendance benefits.
• Hybrid Home Care Model Care model combining continuous virtual care through Electronic Caregiver's Addison Care AI platform with flexible in-home support, designed to address gaps in traditional hourly-based home care and serve clients needing daily support without four-hour minimum visits.

Quantifiable outcome

• Nearly 700 patients served daily at Cleveland South location
• +3 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability4 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Electronic CaregivercoreTechnology or Integration · 27 March 2026Strategic partnership to introduce 'Hybrid Home Care' model combining Electronic Caregiver's Addison Care AI platform with Always Best Care's in-home services. The model combines continuous virtual care through audio analytics with flexible in-home support to address gaps in traditional hourly-based home care and expand addressable market by 50%+ while addressing caregiver shortages and 70% annual turnover rates.
• Illinois Bone & Joint InstituteminorStrategic or Co-development Partner · 11 March 2026Medical partnership for community educational event 'When I'm Fine Isn't Fine' providing medical perspective on supporting loved ones with mobility issues and surgical decisions.
• Total Remote HealthcoreTechnology or IntegrationPartnership for Personal Emergency Response System (PERS) solutions including mobile medical alerts with GPS and home-based cellular alerts for senior safety and emergency response.
• ADTcoreTechnology or IntegrationPartnership for Personal Emergency Response System providing medical alert technology including in-home (Medical Alert Plus) and mobile (On-The-Go) solutions with GPS capabilities.
• HCAOA (Home Care Association of America)minorOthersIndustry association membership supporting home care advocacy and standards.
• NAHC (National Association for Home Care & Hospice)minorOthersIndustry association membership for home care and hospice providers.
• IFA (International Franchise Association)minorOthersFranchise industry association membership representing franchise interests.

Scale indicators7 records

Recent moves17 records

Expansion highlights6 records

Direct peers

• Home Instead Senior Care: Largest senior home care franchise network globally, operating 1,200+ territories across the US and internationally. Direct competitor offering non-medical in-home care, dementia care, and personal care services through a similar franchise model targeting the same senior demographic.
• Comfort Keepers: Senior in-home care franchise with hundreds of locations offering personal care, companionship, and specialized dementia care. Operates the same franchise-based GTM motion targeting the same senior population with comparable service mix.
• Visiting Angels: National senior home care franchise network with 600+ locations offering non-medical in-home care, dementia care, and respite services. Direct franchise competitor serving the same aging-in-place customer base.
• BrightStar Care: Senior home care franchise offering both non-medical personal care and skilled home health services, closely mirroring Always Best Care's diversified service portfolio. Operates a comparable franchise model with Joint Commission accreditation.
• Senior Helpers: Franchise-based senior home care provider with 300+ locations offering in-home personal care, dementia and Alzheimer's care, and companion services. Direct competitor in the same franchise-driven senior care category.
• Homewatch CareGivers: International senior home care franchise with US locations providing personal care, dementia care, and skilled nursing services. Direct franchise peer with comparable service mix and franchise model.

Broad incumbents

• Amedisys: Large publicly-traded home health and hospice provider offering skilled nursing, therapy, and hospice services. Operates at much greater scale than Always Best Care's franchised skilled home health line and represents an incumbent competitor for Medicare-covered skilled services.
• Aveanna Healthcare: Public home health and medical solutions provider with national scale offering skilled nursing, therapy, and personal care services. Broader incumbent competitor particularly relevant to Always Best Care's skilled home health business line.
• Help at Home: Large-scale personal care services provider with multi-state Medicaid-focused operations serving seniors and individuals with disabilities. Broader incumbent in the same non-medical home care category with deeper Medicaid payor relationships.

Emerging players

• Honor Technology: Technology-enabled home care company operating a network of agencies offering in-home care with a proprietary care platform. Emerging peer combining home care delivery with software/AI capabilities, paralleling Always Best Care's Hybrid Home Care direction.

Market position

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ABCTXDallas
• YouTubeyoutube.com/user/alwaysbestcare
• Facebookfacebook.com/alwaysbestcarecorporate
• LinkedInlinkedin.com/company/always-best-care-senior-services
• Instagraminstagram.com/alwaysbestcarecorporate

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Always Best Care Senior Services