What Zoku does

Zoku Pte. Ltd. is a Singapore-incorporated, privately-held SaaS company founded in 2014 that provides a unified commerce platform for multi-location retail, food & beverage, and wholesale distribution operators. The platform is purpose-built as a Built for NetSuite (BFN)-certified SuiteCloud Developer Network application, with NetSuite ERP serving as the system of record for items, customers, locations, inventory, transactions, and financials. Zoku's product surface includes NetSuite Omni-POS (the core point-of-sale), F&B POS with Kitchen Display System, Event POS, Field Sales POS, B2B Wholesale POS, Warehouse Management, Omni-Channel Retail, Omni-Commerce integrations for Shopify and Magento, Omni-Loyalty, Zoku InventApp, Zoku Sync (a proprietary iPaaS), and a NetSuite Backup & BI module. The underlying architecture is classified as Generation 4 (Native-Hybrid), with device-native SuiteApps executing transactions locally at the edge while NetSuite governs operational truth, supporting >1M SKUs and hundreds of thousands of operational events per hour.

Name

Zoku

Legal name

Zoku Pte. Ltd.

Website

https://zokusuite.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

Zoku is a Singapore-based SaaS company providing a Built for NetSuite certified unified commerce platform (POS, inventory, warehouse, kitchen, loyalty) for multi-location retail, food & beverage, and wholesale distribution operators across North America, Europe, and Asia Pacific.

Ownership category

akta.pro rank

Product category

Unified Commerce Platform Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

akta.pro primary industry

Order Management & Inventory Orchestration (OMS) (CRAFAMAC)

Keywords

• Unified commerce platform
• NetSuite POS system
• Cloud inventory management
• Omnichannel retail software
• Wholesale distribution solutions

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription Access: Zoku provides cloud-based access to its proprietary unified commerce platform applications (POS, inventory management, warehouse management, etc.) on a subscription basis. Fees are agreed per Order and subject to the customer's subscription scope. Active subscribers receive Basic Support (24/7 for Severity 1 incidents with 2-hour response), product upgrades, and updates.
2. Professional Services: Zoku offers professional services for implementation, configuration, and deployment of the unified commerce platform. These are governed by Statements of Work referenced in Orders.
3. Enhanced Support Packages: Customers can purchase enhanced support packages beyond Basic Support, which optionally include Operational Support, coverage for Severity 2/3/4 incidents, and tailored support features. Pricing is customized per customer requirement.
4. Integration Licensing (Embedded/ OEM): When customers provide access to Zoku Services as part of an Integrated Product to third-party users under their own brand, a separate integration license from Zoku is required. This represents a licensing revenue stream for white-label or embedded deployment scenarios.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Zoku provides a unified commerce platform built natively on Oracle NetSuite ERP, delivering a Generation 4 Native-Hybrid architecture that combines NetSuite-governed operational truth with device-native SuiteApps for high-speed POS, inventory, kitchen, warehouse, eCommerce, loyalty, and BI operations. The platform unifies in-store, online, and back-office workflows for multi-location retail, food and beverage, and wholesale distribution operators, with the proprietary Zoku Sync iPaaS connecting any commerce API to NetSuite in real time.

Product overview

Zoku is a unified commerce platform that delivers advanced front-office capabilities and unified operations across stores and distribution centers. The platform integrates seamlessly with NetSuite ERP as the core system of record, and consists of multiple product modules: NetSuite Omni-POS (the core POS application), F&B POS (restaurant operations with kitchen display), Event POS (temporary activations), Field Sales POS (mobile B2B sales), NetSuite B2B POS (wholesale counter operations), and Warehouse Management System. Additional modules include Omni-Channel Retail, Omni-Commerce Shopify, Omni-Commerce Magento (ecommerce integrations), Omni-Loyalty (customer loyalty), NetSuite Backup and BI (reporting and analytics), Zoku InventApp (mobile inventory), and Zoku Sync (cloud integration hub). Zoku operates on a Generation 4 Native-Hybrid architecture, combining NetSuite-governed operational truth with high-speed device-native execution, and leverages Zoku Sync as the cloud integration platform connecting POS, inventory, ecommerce, and third-party systems while maintaining NetSuite as the single source of truth.

Differentiator

Problem solved

Functional benefit

Products and services

• NetSuite Omni-POS Cloud-based point of sale system built for NetSuite as the system of record, processing sales, tenders, taxes, tips, refunds, and customer interactions directly within the NetSuite environment with high-speed device-native execution across retail, counter service, and restaurant operations.
• Event POS Point of sale solution designed for event-based retail and temporary activations, supporting pop-up stores, trade shows, and seasonal selling environments.
• Field Sales POS Mobile point of sale for field sales operations, enabling sales representatives to process orders, manage inventory, and handle B2B transactions outside traditional store environments.
• F&B POS Restaurant operations platform for quick service and full-service restaurants, supporting counter service, table service, kitchen display systems, recipes, ingredient consumption, and real-time inventory tracking for food and beverage operations.
• NetSuite B2B POS Point of sale designed for wholesale and B2B counter operations, supporting account-based selling, customer-specific pricing, credit limits, quotes, branch inventory, and fulfillment commitments.
• Warehouse Management System Warehouse and inventory management solution for distribution centers and back-of-house operations, connected to NetSuite ERP for centralized inventory and order management across all outlets.
• Omni-Channel Retail Unified retail solution connecting in-store operations with eCommerce and distribution channels, providing centralized inventory management, order fulfillment, and consistent customer experiences across all touchpoints.
• Omni-Commerce Shopify Native integration module connecting Shopify eCommerce platform with Zoku's unified commerce platform, enabling seamless data flow between online store and physical retail operations.
• Omni-Commerce Magento Native integration module connecting Magento (Adobe Commerce) with Zoku's unified commerce platform, enabling unified commerce operations across Magento-based online stores and physical locations.
• Omni-Loyalty Customer loyalty and engagement module enabling loyalty programs, customer tracking, purchase history management, and personalized marketing across retail and F&B operations.
• NetSuite Backup & BI Business intelligence and data backup solution for NetSuite, providing reporting dashboards, analytics, and data protection for Zoku's NetSuite-integrated operations.
• Zoku InventApp Mobile inventory management application enabling warehouse associates and store staff to manage stock counts, track inventory movements, and perform stock operations using tablets.
• Zoku Sync Cloud integration platform serving as the central hub connecting Oracle NetSuite to Zoku's POS app, Inventory Management, and third-party systems, enabling real-time data synchronization with minimized synchronization dependency.
• Kitchen Display System (KDS) Kitchen display system integrated with F&B POS that routes orders from counter and table tablets directly to kitchen operations with real-time order management and workflow routing.

Quantifiable outcome

• Multi-location retailer expanded from 4 to 14 permanent locations in 5 years using Zoku's unified platform
• +4 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability5 records

Feature12 records

Partnerships

Six partnerships are on record, tiered notable, flagship and core.

• Rosso Coffee RoastersnotableStrategic or Co-development Partner · 1 June 2026Rosso Coffee Roasters, a multi-location specialty coffee chain in Canada, deployed Zoku's restaurant operations platform. The deployment connects POS, kitchen operations, inventory, payments, and enterprise controls for multi-location coffee operations, extending Zoku's unified commerce platform into the multi-location coffee chain environment.
• Nomad CoffeenotableStrategic or Co-development Partner · 1 June 2026Nomad Coffee, a multi-location specialty coffee group based in Barcelona, Spain (operating Frutas Selectas, ranked Top 20 Coffee Shops in the World), deployed Zoku's Built for NetSuite POS and Kitchen Display System (KDS). The deployment consolidates counter service, table ordering, kitchen workflows, centralized recipes, real-time inventory consumption, and integrated payments directly inside NetSuite.
• Mignon FagetnotableStrategic or Co-development Partner · 1 February 2026Mignon Faget, a New Orleans-based jewelry retailer, deployed Zoku POS and Inventory Management across its gallery locations. The partnership replaced a dual-database system with real-time NetSuite synchronization and unified over 20 years of purchase history with live sales data. Next phase includes Zoku Loyalty implementation.
• Chaw GroupflagshipStrategic or Co-development Partner · 1 February 2026Chaw Group, a venture builder operating multiple food and beverage brands (Subway, Khiang Street Food, Juiceland, Vendi), selected Zoku to deploy a unified cloud-based ordering platform across all its brands. The platform supports counter, table service, and self-service ordering with centralized management of menus, recipes, inventory, customer data, and sales. Deployment is intended to support Chaw's operational needs and long-term expansion across international markets including airport-based restaurant environments.
• ActionCitynotableStrategic or Co-development Partner · 1 June 2020ActionCity, a Singapore-based designer toys and collectibles retailer, partnered with Zoku in mid-2020 to implement Oracle NetSuite ERP combined with Zoku's retail solutions. The partnership enabled ActionCity to expand from 4 to 14 permanent locations and support seasonal pop-ups. This is a reference customer partnership demonstrating Zoku's ability to support retail growth on the NetSuite platform.
• Oracle NetSuite (SuiteCloud Developer Network)coreTechnology or IntegrationZoku is a NetSuite SuiteCloud Developer Network partner with Built for NetSuite (BFN) certification. This partnership enables Zoku to distribute its unified commerce SuiteApps (POS Module, Warehouse & Inventory Management) through the Oracle SuiteApp.com marketplace and positions Zoku as the recommended POS/commerce layer for NetSuite-based operators. The partnership is central to Zoku's entire product strategy and GTM motion.

Scale indicators8 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Clover (Fiserv): Clover is a POS and commerce platform from Fiserv serving retail and restaurant SMBs. It is a broad incumbent with overlapping functionality to Zoku's POS, payments, and inventory modules, though it sits outside the NetSuite ecosystem.
• Square (Block): Square offers POS, payments, and commerce tools for retail and restaurants at massive scale. It is a broader incumbent in the same space as Zoku's POS and omnichannel modules, though it is not NetSuite-native and competes primarily with Generation 1 connector-style integrations.

Direct peers

• Shopify POS: Shopify POS extends Shopify's commerce platform to in-store retail, providing POS, inventory, and omnichannel tools for multi-store retailers. It is directly comparable to Zoku's Omni-Commerce Shopify integration and multi-store retail modules and competes for the same Shopify-NetSuite merchants.
• Lightspeed Retail: Lightspeed provides cloud-based POS and commerce solutions for retail and restaurants, including multi-store inventory and omnichannel features. It is directly comparable to Zoku's multi-store retail and omnichannel modules and competes for the same NetSuite-using mid-market retailers, classified as Generation 2 in Zoku's competitive framework.
• Toast: Toast is a leading restaurant POS and operations platform serving thousands of F&B operators. It is directly comparable to Zoku's F&B POS and KDS modules, though it is Generation 1 (cloud POS) rather than NetSuite-native, and competes for the same multi-location restaurant segment.
• NetSuite POS / SuiteApp POS (NetScore, TCS): NetSuite-centric POS solutions from other SuiteCloud Developer Network partners such as TCS POS and NetScore POS compete directly with Zoku's Generation 3 NetSuite-centric POS architecture. They are the closest direct competitors for NetSuite-based multi-location retail and F&B operators.

Emerging players

• Restaurant365: Restaurant365 is a cloud restaurant management platform combining accounting, inventory, and POS for the restaurant industry. It is comparable to Zoku's F&B module on the operational back-office side and serves over 40,000 restaurants, providing a market scale benchmark for the restaurant technology category.
• Vend (Lightspeed Retail X): Vend was a cloud POS for retail that merged into Lightspeed; it remains a recognizable brand in the multi-store retail POS space. It is comparable to Zoku's multi-store retail and omnichannel modules for small and mid-market retailers.
• TouchBistro: TouchBistro is a POS and restaurant management platform focused on full-service restaurants. It overlaps with Zoku's F&B POS and KDS modules for the counter and full-service restaurant segments and competes for multi-location F&B operators.

Others

• Oracle NetSuite (SuiteCloud): Oracle NetSuite is the underlying ERP platform on which Zoku's entire architecture is built. It is an ecosystem partner and indirect channel rather than a competitor, but its roadmap and SuiteCloud partner program materially shape Zoku's market opportunity.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/zokusuite

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zoku