What Exact Logistics does

Exact Logistics Ltd is a UK-headquartered palletised freight distribution and customs clearance provider, founded in 2009 in Rugby by Adam and Karen Shuter and operating from a headquarters at 55 Crick Road with an additional warehouse facility at Dunchurch Trading Estate. The company serves three primary customer segments: international transport companies (predominantly German hauliers) seeking a UK final-mile partner; UK businesses requiring palletised distribution across Great Britain and Ireland; and Amazon sellers and vendors delivering to UK and European Fulfilment Centres. Its core product portfolio comprises UK palletised distribution (via the Pall-Ex network), international transport to and from Europe (via Log Co.op and a Ruhr-area service partner), GB groupage distribution for inbound international freight, an in-house customs clearance portal, the Retail Plus over-threshold delivery service, and Amazon Fulfilment Centre deliveries via the Pall-Ex Carrier Central system.

Revenue is generated almost entirely through transaction-fee pricing across five rate cards (Network 1–3 Standard, Network 1–3 Euro, Network+ Standard 4+ pallets, Network+ Euro 4+ pallets, and Amazon Fulfilment Centres), supplemented by surcharges for timed deliveries, Saturday deliveries, over-threshold handling, customs brokerage, and short-term warehousing/pick-and-pack at the Dunchurch facility. Pricing is quote-based rather than publicly disclosed, with unit pricing structured around pallet definition (Full, Half, Quarter) and pallet base size (Euro, Standard, Oversize) rather than weight, and with volume discounts kicking in at four or more pallets.

The underlying technology stack is built around bespoke, in-house-developed tools: the MyNexus booking and tracking portal (postcode lookup, saved addresses, label printing, real-time vehicle-location tracking); ExactOn (web-based tracking with Fortras-format FTP data feeds at 15-minute intervals and downloadable PDF PODs); the Palsist/Movesist Android driver app capturing digital signatures and geolocation stamps, reportedly saving 130 work days per year; a customs declaration portal with deferred VAT accounting via HMRC and GVMS/GMR support; and LieferEx for 4PL booking arrangements. Distribution channels combine direct enterprise field sales, the self-service MyNexus portal for mid-market customers, and channel partnerships with Pall-Ex (shareholder member since 2019), Fortec (shareholder member since April 2025), and Log Co.op for European coverage. In July 2024 Exact Logistics was acquired by OnLogistics Ltd, a West Midlands e-commerce and order-fulfilment specialist; the company continues to operate as a separate entity, with Adam Shuter remaining as Director following Karen Shuter's retirement on 19 August 2025.

Name

Exact Logistics

Legal name

Exact Logistics Ltd

Website

https://exactlogistics.co.uk

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Exact Logistics is a UK-based palletised freight distributor providing UK, European, and customs clearance services to international hauliers, UK businesses, and Amazon sellers through the Pall-Ex, Fortec, and Log Co.op networks. It operates bespoke booking, tracking, and customs technology from its Rugby headquarters.

Ownership category

akta.pro rank

Product category

Logistics Services

NAICS

Freight Transportation Arrangement (488510), Freight Transportation Arrangement (4885), Couriers and Express Delivery Services (49211)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731), Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Cross-Border Final-Mile Partner Networks & Delivery Management (TLACAKAH)

akta.pro secondary industries

Export/Import Documentation Preparation (Commercial Invoice, Packing List, Shipper’s Letter of Instruction) (TLACAHAD), Large-Item E-commerce Delivery (Bulky/Two-Person/White-Glove) (TLAAAFAH)

Keywords

• Palletised freight distribution
• UK pallet delivery
• European pallet transport
• Customs clearance services
• Groupage distribution

Headquarters

HQ city

Rugby

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Palletised Freight Distribution: Core revenue from palletised freight collection and delivery services throughout UK and Europe. Pricing based on pallet definition (Full, Half, Quarter), pallet base size (Euro, Standard, Oversize), service level (Premium, Economy), and destination zones. Discounts offered for 4+ pallet shipments.
2. Premium Delivery Services: Premium service with next day delivery, fixed time deliveries (10am, 12noon, 3pm), and Saturday deliveries. Additional charges apply for timed services on top of standard rate card pricing.
3. Retail Plus Over-Threshold Delivery: Specialist delivery service carrying goods inside premises, removing packaging and taking away pallets. Surcharges: £25/€30 per pallet for ground floor, £35/€42 for 1st floor/basement.
4. Customs Clearance Services: Import and export customs declaration services for goods moving between UK and EU. Deferred accounting method for HMRC VAT settlements. Additional charges for customs brokerage services.
5. Warehousing and Storage: Short-term storage, pick/pack, and cross-docking services from Dunchurch facility. Charges apply for tip and store, restacking, and temporary storage.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Exact Logistics provides palletised freight collection, delivery, and distribution services throughout the UK, Ireland, and continental Europe, leveraging the Pall-Ex and Fortec pallet networks. Its offering includes UK next-day and economy pallet delivery, international export/import transport, GB groupage final-mile distribution for international hauliers, in-house import/export customs clearance, over-the-threshold (Retail Plus) inside deliveries, Amazon Fulfilment Centre consolidated bookings, and short-term warehousing and cross-docking from its Rugby facility.

Product overview

Exact Logistics operates as a palletised freight distribution company offering a coordinated portfolio of services: its core offerings are UK palletised distribution (via the Pall-Ex network), international transport to/from Europe, and GB groupage distribution for international hauliers. These are underpinned by an in-house Customs Clearance Portal for import/export declarations, a Retail Plus over-the-threshold delivery add-on, and Amazon Fulfilment Centre delivery services integrated via the Carrier Central system. Internally, Exact runs MyNexus (booking and tracking portal) and ExactOn (web-based tracking with FTP/EDI data feeds) to manage shipments. Additional services include Tip and Store warehousing and same-day collection capabilities. The portfolio is designed for B2B freight operators, European hauliers, and UK businesses requiring reliable final-mile delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• UK Palletised Distribution Next-day and economy pallet delivery services throughout the UK and Ireland via the Pall-Ex network, with options for pre-12noon, fixed-time, and Saturday deliveries, as well as tail-lift deliveries to domestic residences. Targeted at UK businesses needing reliable nationwide palletised freight distribution.
• International Transport to/from Europe European pallet distribution covering all European countries for export and import, from one pallet to a full load, supported by a controlled service through a German Ruhr-area partner and partner-network coverage for France, Italy, Spain, Romania, Poland, and beyond. Includes in-house customs clearance to ensure smooth cross-border movement.
• GB Groupage Distribution Final-mile delivery service for international hauliers entering GB, consolidating and distributing inbound freight from the central Rugby warehouse across the UK, including customs clearance, load restacking, short-term storage, and cross-docking capabilities. Designed for European hauliers seeking to improve vehicle utilisation and avoid customs delays.
• Customs Clearance In-house import and export customs clearance service supporting declarations for GB and EU trade, including pre-clearance for GVMS/GMR compliance, deferred VAT accounting via HMRC, and Excel-based data upload for efficient input processing. Targeted at international hauliers and businesses moving goods across UK/EU borders.
• Retail Plus Over-the-Threshold Delivery Over-the-threshold delivery service carrying goods into shops, offices, or residential buildings and removing all packaging including the pallet, with surcharges of £25/€30 per pallet for ground floor and £35/€42 for first floor or basement. Targeted at retailers and businesses whose receivers expect inside delivery.
• Amazon Fulfilment Centre Deliveries Pre-booked consolidated delivery service to Amazon UK and European Fulfilment Centres via the Pall-Ex Carrier Central system, with collection, booking, and consolidated delivery managed end-to-end to help sellers avoid re-delivery charges and late-delivery fines.
• Warehousing, Tip and Store Temporary storage and trailer-transfer service at the Rugby/Dunchurch warehouse, allowing customers to store goods or transfer pallets between trailers for a small charge, alongside short-term storage, pick/pack, and cross-docking services from the Dunchurch facility.
• Same-Day and Time-Critical Delivery Premium timed and same-day delivery services including pre-10am, pre-12noon, and pre-3pm timed deliveries, as well as Saturday deliveries, available alongside standard next-day and economy services across the UK.

Quantifiable outcome

• 100% on all KPI quality targets - ranked top of Pall-Ex league table
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered core and strategic.

• Fortec Distribution NetworkcoreChannel Partner/ Reseller/ Distributor · 1 April 2025Fortec, part of the Pall-Ex Group, is a network of 60 strategically located transport companies. Exact Logistics became a shareholder member in April 2025 to expand delivery capabilities through higher drop density.
• OnLogistics LtdcoreStrategic or Co-development Partner · 1 June 2024Exact Logistics was acquired by OnLogistics Ltd, a West Midlands-based business specialising in e-commerce and order fulfilment services. OnLogistics has over 19 years of experience in automotive, aerospace, healthcare and fitness logistics.
• Janssen Distribution ServicesstrategicStrategic or Co-development Partner · 1 July 2019Dutch international logistics company for whom Exact manages inbound UK delivery from Netherlands warehouse, book-in arrangements with 4PL partners, and local transport delivery. Achieved 100% first time delivery success rate.
• Log Co.opstrategicChannel Partner/ Reseller/ Distributor · 1 January 2018Europe's fastest growing logistics consortium providing access to over 140 transport companies across the continent for pan-European coverage.
• Pall-ExcoreChannel Partner/ Reseller/ Distributor · 1 January 2015Pall-Ex is the UK's leading palletised distribution network. Exact Logistics is a shareholder member since 2019, operating under ISO 9001:2015 network-wide standard. Pall-Ex handles thousands of pallets each night with partnerships across Europe.
• German Partner (Ruhr Area)strategicChannel Partner/ Reseller/ Distributor · 1 January 2010Own service partner in the Ruhr area of western Germany providing regular departures for UK-Germany routes with controlled service from start to finish.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Palletways: One of Europe's largest palletised distribution networks, operating a hub-and-spoke model across the UK and Europe. Direct peer to Exact Logistics - both operate as network members delivering palletised freight with similar product mix, customer profile and pricing logic.
• Pall-Ex Group: The UK shareholder-owned pallet network of which Exact Logistics is a shareholder member. Operates the shared IT platform (MyNexus) that Exact uses daily, sets network-wide quality standards and ranks members on league tables. Closest comparable in business model and service offering.
• Pallet-Track: UK palletised distribution network with a hub-and-spoke model similar to Pall-Ex. Competes directly with Exact Logistics for pallet freight volumes in UK and Ireland, offering next-day and economy services to similar mid-market and enterprise shippers.
• Palletline: UK pallet network operator offering next-day, economy and timed services. Direct competitor to Exact Logistics for the same UK and European pallet volumes, with comparable customer segments in B2B freight and e-commerce fulfilment.
• Tuffnells Parcels Express: UK parcel and freight delivery specialist focused on B2B irregular-shaped and oversize consignments. Competes with Exact Logistics' Retail Plus over-threshold and pallet-plus-parcel services, serving similar SMB and mid-market customers with inside-delivery requirements.
• DX Freight: DX Group's freight division provides B2B next-day and timed parcel and freight services across the UK. Comparable to Exact Logistics' UK palletised distribution and over-threshold products, with overlap in mid-market enterprise customers.

Broad incumbents

• Wincanton: One of the largest UK contract logistics and transport providers, offering palletised distribution, fulfilment and customs services. Broader and larger incumbent that competes with Exact Logistics across the full UK and European freight stack, but not focused on the European-haulier final-mile niche.
• DSV Panalpina: Global freight forwarder with strong UK-EU road and customs capabilities. Competes with Exact Logistics' cross-border palletised services at the enterprise end of the market, with overlapping customs clearance and final-mile offerings but a much larger scale and owned-asset base.

Others

• OnLogistics Ltd: Parent company of Exact Logistics since July 2024, specialising in e-commerce and order fulfilment. Included as a peer because the combined group's strategic direction shapes Exact's growth path, particularly into Amazon FC and B2C fulfilment, and the two entities share operational and customer overlap.

Regional players

• Yodel: UK-focused parcel carrier handling B2B and B2C deliveries. Adjacent rather than direct peer: while Yodel focuses on parcels and not pallets, it competes for some of the same mid-market and e-commerce shipper budgets and overlaps on the Amazon FC delivery segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ExactLogistics
• Facebookfacebook.com/ExactLogistics
• LinkedInlinkedin.com/company/exact-logistics-limited

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Exact Logistics