TelaCare Health Solutions

What TelaCare Health Solutions does

TelaCare Health Solutions is a privately held U.S. telemedicine company founded in 2009 and headquartered in Fishers, Indiana (domiciled as an LLC in Ohio). The company operates a 24/7/365 virtual care platform that connects patients to a national network of U.S. board-certified physicians, licensed therapists, and medical specialists via telephone, secure video, and a dedicated mobile application. Services span urgent care, mental health counseling, specialist consultations, and wellness coaching, with treatment scope covering common non-emergency conditions such as respiratory infections, dermatological issues, gastrointestinal complaints, and behavioral health concerns. Prescriptions are routed to the patient's local pharmacy, excluding DEA-controlled substances, and care is subject to state-by-state regulatory restrictions.

The platform is built around a member portal that supports electronic medical record (EMR) management, image uploads for diagnostic context, prescription routing, and on-demand consultations. Patients can typically be connected to a provider within minutes via three redundant access channels (phone at 1-800-317-0280, web login, and iOS/Android app), and the company maintains HIPAA compliance and TRUSTe Privacy Seal certification. The technology stack prioritizes accessibility and multi-modal reach rather than differentiated clinical or AI-driven capabilities, and TelaCare Medical Group, PA operates as an independent clinical entity that provides the physician network.

TelaCare monetizes through two parallel channels: direct-to-consumer individual memberships priced at $49.95/month, $99.95/quarter, or $299.95/year, and per-employee-per-month (PEPM) employer-sponsored group plans ranging from $10 (2-249 employees) down to $7 (1,000-2,499 employees), with custom pricing above 2,500. Employer distribution relies on direct sales to HR/benefits functions, supplemented by broker and third-party administrator (TPA) channel partnerships. The primary commercial segment is small and midsize businesses (2-249 employees), with a secondary focus on larger employer groups (250+) and a long-tail base of individual subscribers; no named enterprise customer logos are publicly disclosed.

Name

TelaCare Health Solutions

Legal name

TelaCare Health Solutions, LLC

Website

https://telacare.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

251–500 employees

Short description

TelaCare Health Solutions is a private US telemedicine company founded in 2009 providing 24/7/365 access to board-certified physicians, therapists, and specialists via phone, video, and mobile app, serving individual subscribers and employer groups through PEPM and subscription pricing.

Ownership category

akta.pro rank

Product category

Telemedicine / Virtual Healthcare Services

NAICS

Offices of Physicians (6211), Offices of Mental Health Practitioners (except Physicians) (621330)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Direct-to-Consumer Telehealth Marketplaces (Multi-Provider Aggregators) (HLALAAAJ)

akta.pro secondary industry

Payer-Integrated Tele-Urgent Care Platforms (HLALAJAG)

Keywords

• Telemedicine services
• Virtual urgent care
• Behavioral health therapy
• Employer health benefits
• Online doctor consultations

Headquarters

HQ city

Fishers

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Individual Membership Subscriptions: Monthly recurring subscription model at $49.95/month (min 1 month), $99.95/quarter, or $299.95/year (min 12 months). Includes unlimited consultations, prescription discounts, and access to board-certified doctors, pediatricians, therapists, and wellness coaches. Family plans allow adding up to 7 dependents.
2. Employer Group Plans (PEPM): Per-employee-per-month (PEPM) pricing for employer-sponsored virtual care benefits. Tiers range from $10/PEPM (2-249 employees) down to $7/PEPM (1000-2499 employees). Large groups (2500+) receive custom pricing. Includes 24/7 access, video/phone/app consultations, doctors, counselors, specialists, prescription savings, and wellness tools.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

TelaCare Health Solutions provides 24/7/365 on-demand access to a national network of U.S. board-certified physicians, licensed therapists, medical specialists, and certified wellness coaches through a proprietary telemedicine platform accessible by phone, secure video, and mobile app. The company sells individual consumer memberships and employer-sponsored group plans (PEPM) that include virtual urgent care, behavioral health counseling, specialist consultations, prescription services, and wellness tools.

Product overview

TelaCare Health Solutions offers a unified virtual care platform providing 24/7/365 access to board-certified physicians, licensed therapists, and medical specialists. The platform operates through multiple access channels: phone consultations (1-800-317-0280), secure video via web portal, and a dedicated mobile application for smartphones and tablets. For employers, the company offers tiered group plans (Small/Midsize Business Plans and Large Employer Group Plans) with per-employee-per-month pricing ranging from $7-$10 depending on company size. Individual consumers can choose between Monthly ($49.95), Quarterly ($99.95), or Annual ($299.95) recurring membership plans. The core Urgent Care Services feature provides treatment for common non-emergency conditions, while Therapy & Counseling and Medical Specialists Access extend care beyond primary care. The platform includes an Electronic Medical Record system, prescription services (excluding DEA-controlled substances), and image upload capabilities for enhanced diagnostics.

Differentiator

Problem solved

Functional benefit

Products and services

• Urgent Care Services On-demand 24/7/365 access to U.S. board-certified doctors via phone or video consults as an affordable alternative to in-person urgent care and ER visits for non-emergency conditions such as strep throat, sinus infections, UTIs, cold and flu, pink eye, and acid reflux.
• Therapy and Counseling On-call licensed therapists providing mental health treatment and counseling services to individual members and employees whenever support is needed.
• Medical Specialists Access Virtual access to a wide range of medical specialists for condition-specific guidance beyond primary and urgent care.
• Wellness Solutions Fitness and wellness programs delivered through certified wellness coaches as part of the virtual care ecosystem to support overall member and employee well-being.
• TelaCare Mobile App Smartphone and tablet application for iOS and Android that enables video visits with healthcare providers and supports on-the-go account management for the TelaCare virtual care service.
• Employer Group Virtual Care Plans Employer-sponsored virtual care benefits sold on a per-employee-per-month (PEPM) basis, tiered from $10 (2–249 employees) down to $7 (1,000–2,499), with custom pricing at 2,500+ employees. Includes 24/7 access to doctors, counselors, specialists, prescription savings, wellness tools, and mobile/video/phone consultations.

Quantifiable outcome

• Cost savings: average office visit costs $139, ER visit costs $645 compared to unlimited membership access
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• Doctor on Demand (Included Health): Doctor on Demand, now part of Included Health, provides 24/7 virtual urgent care, mental health, and primary care to consumers and employers. Direct peer with near-identical product mix to TelaCare — urgent care, therapy, specialists — and overlapping employer distribution model.
• MDLive (Evernorth/Cigna): MDLive, owned by Cigna's Evernorth, offers virtual primary care, urgent care, behavioral health, and dermatology to consumers and employer-sponsored plans. Directly comparable to TelaCare's virtual care, therapy, and specialist offerings, with the added advantage of Cigna payer integration.
• Amwell (American Well): Amwell is a major enterprise telehealth platform providing virtual urgent care, behavioral health, and specialty visits to health systems, insurers, and employers. Direct competitor to TelaCare in the employer channel with overlapping product surface (urgent care, therapy, specialists) and a comparable multi-modal access model.
• PlushCare: PlushCare provides online doctor visits for urgent care, ongoing care, and prescriptions on a subscription and per-visit basis to consumers and employer partners. Closely comparable to TelaCare on DTC virtual urgent care, prescription services, and individual/employer subscription tiers.
• HealthTap: HealthTap provides virtual primary care, urgent care, and behavioral health to consumers and employer groups with subscription and per-visit pricing. Directly comparable to TelaCare across the urgent-care and employer-benefit surface, though HealthTap has historically emphasized a free/lower-cost tier.
• Teladoc Health: Teladoc Health is the largest publicly traded telehealth platform offering 24/7 virtual urgent care, therapy, dermatology, and specialist consultations to consumers and employers. Directly competes with TelaCare in the DTC and employer-sponsored virtual-care market with a similar breadth of services and multi-channel access.
• 98point6: 98point6 delivers text-based primary care and behavioral health to consumers and employer-sponsored populations on a subscription basis. Comparable to TelaCare on employer virtual-care subscription pricing and broad 24/7 access, with a different modality (text-first vs. video/phone).

Emerging players

• K Health: K Health offers AI-assisted primary care, urgent care, and mental health on a subscription basis to consumers and enterprise partners. Comparable to TelaCare on consumer subscription virtual care and employer benefit bundling, with a stronger emphasis on AI-driven triage.
• Hims & Hers Health: Hims & Hers offers DTC virtual care for primary care, mental health, dermatology, and chronic conditions via subscription. Overlaps with TelaCare on consumer subscription virtual care, prescription services, and mental health access, with a stronger brand presence and direct-to-consumer marketing engine.

Broad incumbents

• Walmart Health Virtual Care: Walmart Health Virtual Care offers low-cost virtual primary and behavioral health through a partnership with Doctor on Demand, distributed to Walmart associates and customers. Broad incumbent with employer-side virtual care bundles that compete for the same employer budget that TelaCare targets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/telacareinc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TelaCare Health Solutions