What Masvoz does

Masvoz, established in 2002–2003 and headquartered in Barcelona, is a cloud telephony operator serving European enterprises and SMBs with a unified communications and contact center portfolio marketed on SaaS and pay-per-use terms. It operates as a brand under Enreach Communications S.L., alongside adjacent sub-brands such as Enreach Contact (virtual PBX), Enreach Omnichannel (inbound customer engagement), Enreach Outbound (auto-dialer), Enreach Meetings (video conferencing), Smart Mobile (app-less mobile telephony), Shomi (AI PBX assistant), and SIP Trunk connectivity. The company also sells telecommunications numbering (900/901/902, geographic national/international, toll-free), business fiber internet, and mobile tariffs.

The underlying platform integrates virtual PBX, cloud contact center, omnichannel customer engagement, mobile telephony, and a marketed "AI Suite" covering an AI personal assistant for the PBX (Shomi), AI Agents for customer service, Speech Analytics for call transcription and evaluation, and Smart Mobile telephony that works without dedicated apps. The technology is delivered as cloud-based services with deep integration into the Microsoft ecosystem through Microsoft Gold Partner status, Operator Connect, and native Teams telephony, plus integrations with CRM and ERP systems.

Masvoz monetizes via recurring monthly subscriptions to cloud communications software (PBX, contact center, AI tooling), recurring connectivity services (SIP Trunk, fiber, mobile tariffs), and recurring telephony number rentals. Distribution combines a direct enterprise sales motion with a channel program of approximately 7,000 partners across 25 European countries, supported by 25 regional offices. Named enterprise customers include Vueling, HP, ALDI, Riu Hotels, Sigma Dos, and Servinform, with explicit vertical packaging for financial services and banking. ISO 9001 and ISO 27001 certifications support enterprise procurement requirements.

Name

Masvoz

Legal name

Enreach Communications S.L

Website

https://masvoz.es

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Barcelona

HQ country

Spain

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Business Communications Software: Subscription-based cloud communications services including virtual PBX, contact center software, and AI-powered customer engagement tools. Revenue generated through recurring monthly/annual subscriptions based on seat count and features.
2. Connectivity Services: Connectivity services including SIP Trunk, fiber internet for businesses, and mobile tariffs. Generates recurring revenue from usage and subscription-based connectivity services.
3. Telephony Numbers: Sale and rental of telephone numbers including 900, 901, 902, geographic national/international numbers, and toll-free numbers.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Masvoz is a telecommunications operator brand under Enreach Communications S.L. that sells cloud-based business communications services to companies, delivered on a SaaS and pay-per-use model. Its core offering combines virtual PBX, omnichannel cloud contact center software, auto-dialer, video conferencing, AI-driven customer engagement (Shomi, AI Agents, Speech Analytics), Microsoft Teams telephony integration, mobile extensions, and SIP Trunk / number-rental connectivity for enterprise customers.

Differentiator

Problem solved

Functional benefit

Brands

• Enreach Omnichannel: Cloud-based inbound customer service software for customer engagement
• Enreach Outbound
• Enreach Contact
• Shomi
• Smart Mobile
• Enreach Meetings
• SIP Trunk

Products and services

• Enreach Contact Virtual PBX (cloud phone system) for businesses that goes beyond a traditional virtual switchboard, enabling internal and external call management, extensions, and integration with mobile devices and collaboration tools.
• Shomi AI Assistant AI-powered personal assistant for the virtual PBX that handles call routing, scheduling, and basic customer inquiries to automate receptionist functions.
• Enreach Meetings Browser-based video conferencing solution that lets teams hold virtual meetings directly from the browser without dedicated software installation.
• Multiconferencing Telephony conference calling service that lets participants join a phone meeting in one click.
• Microsoft Teams Telephony Integration Integration that adds full telephony capabilities (calling, numbers, PSTN connectivity) natively inside Microsoft Teams, delivered as a Microsoft Gold Partner solution.
• Enreach Contact Mobile Extension (Centralita Móvil) Mobile extension service that turns employee mobile phones into extensions of the Enreach Contact virtual PBX, enabling business calls from any mobile without a separate app.
• Enreach Omnichannel (Masvoz Omnichannel) Cloud-based omnichannel customer engagement software that consolidates inbound customer service interactions across voice, digital, and other communication channels in a single contact center workspace.
• AI for Contact Center Suite of artificial intelligence capabilities applied to the contact center to automate customer service, transcribe and evaluate calls, and improve agent productivity.
• Enreach Outbound Cloud-based auto-dialer (predictive/power dialer) for sales teams that automates outbound calling campaigns to drive higher sales productivity.
• Telephony Integrations (CRM / ERP Connectors) Pre-built telephony connectors that integrate Enreach/Masvoz calling capabilities with major CRM, ERP, and other business applications to surface call context inside business systems.
• SIP Trunk SIP Trunk service that connects an organization's IP PBX to the Masvoz / Enreach voice trunk with configurable channels and phone numbers for outbound and inbound calling.
• 800 / 900 Toll-Free Number Service (Líneas 900) Toll-free 900 telephone number service for companies, sold as a standalone connectivity / numbering offering.
• Telephone Numbering Service (Geographic / International / 901 / 902) Provision of geographic national and international numbers, 901 / 902, and other toll-free numbers for business telephony customers.
• Business Fiber Internet (Fibra para empresas) Professional-grade fiber internet access service for businesses, sold as part of the connectivity portfolio.
• Business Mobile Tariffs (Tarifas móviles) Mobile telephony tariff plans designed for business use, sold as part of the unified communications offering.
• AI Agents AI-powered bots for customer service that handle inbound inquiries and automate routine support requests.
• Smart Mobile Mobile telephony service with built-in AI capabilities that operates without requiring users to install any application on their devices.
• Speech Analytics AI solution that transcribes, categorizes, and evaluates calls for quality assurance, training, and customer insight purposes in call center environments.

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Two partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationGold Partner status with deep integration into Microsoft Teams, Operator Connect, and Microsoft 365 ecosystem. Provides telephony capabilities natively within Microsoft Teams environment.
• Cloud Communications AllianceminorStrategic or Co-development PartnerMembership in industry alliance that brings together leading cloud communications providers to shape industry standards and best practices.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• 3CX: 3CX is a software-based PBX and unified communications provider offering virtual PBX, contact center, and live chat solutions to SMBs and enterprises. It competes directly with Masvoz in cloud-based business telephony and contact center, with comparable SaaS delivery and partner-channel distribution model.
• NFON: NFON is a European cloud PBX/UCaaS provider headquartered in Germany serving SMEs and enterprises across Europe. It is the closest geographic and product-line comparable to Masvoz, competing head-to-head in cloud telephony, virtual PBX, and contact center with channel-partner-led distribution.
• RingCentral: RingCentral is a global UCaaS leader offering cloud PBX, contact center (RingCX), and communications APIs. It competes with Masvoz across the same product categories — virtual PBX, omnichannel contact center, AI features — but at materially larger scale with global enterprise focus.
• 8x8: 8x8 is a cloud communications SaaS provider delivering UCaaS, CCaaS, and communications APIs to enterprises. It directly competes with Masvoz in cloud telephony, contact center, and AI-powered customer engagement, with similar subscription-based revenue model.
• Vonage (Ericsson): Vonage, now part of Ericsson, provides UCaaS, CCaaS, and communications APIs targeting enterprise and SMB segments. It offers comparable cloud PBX, contact center, and SIP trunking capabilities to Masvoz with similar pay-per-use and subscription pricing models.
• Talkdesk: Talkdesk is a cloud-native contact center (CCaaS) provider focused on AI-powered customer experience for enterprises. It directly competes with Masvoz Omnichannel and AI Agents, addressing similar customer engagement and customer service automation use cases.

Broad incumbents

• Genesys: Genesys is a global leader in CCaaS, omnichannel customer experience, and AI-driven customer service platforms serving large enterprises. It competes with Masvoz Omnichannel in contact center software but operates at significantly larger scale and broader enterprise segment.
• Cisco (Webex): Cisco Webex provides unified communications, contact center (Webex CC), and collaboration solutions as part of a broad enterprise portfolio. It overlaps with Masvoz's UCaaS and CCaaS offerings but competes from a much larger installed base and broader product breadth.
• Microsoft (Teams Phone): Microsoft Teams Phone (with Operator Connect) provides cloud telephony integrated within the Microsoft Teams and Microsoft 365 productivity suite. It simultaneously partners with Masvoz (Operator Connect) and competes as a bundled UCaaS offering, making it the most strategic incumbent to track.
• Avaya: Avaya is an incumbent unified communications and contact center provider with both on-premise and cloud (Avaya Experience Platform) solutions. It competes with Masvoz in CCaaS and UCaaS for enterprise customers but from a legacy PBX installed base undergoing cloud transformation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/masvoz
• Facebookfacebook.com/masvoz.es
• LinkedInlinkedin.com/company/masvoz

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Masvoz