5COM

What 5COM does

5COM is a privately held French technical field-services group headquartered in Paris (62 rue Brancion, 75015) and operating nationwide since 2003 under founder and Président Maxime Berreby. The company delivers installation, deployment, after-sales service, and maintenance across three core verticals — IT, telecommunications, and energy — for enterprise clients, SMEs, and individual consumers. Its service portfolio spans fiber optic and copper network rollout (ADSL/VDSL/FTTH/FTTX), enterprise telecom solutions (IPBX, IP Centrex, payment terminals, digital signage, WiFi via Ekahau), network and electrical cabling (low- and high-voltage), EV charging infrastructure under IRVE certification (marketed through the 5Borne sub-brand with partner DRIVECO), and IoT deployments including Silentsoft's StockView and IndexView solutions.

The group's core technology asset is Cockpit, a managed-IT (infogérance) platform targeted at SMEs with 5–200 workstations, built on the SID remote IT management platform, which itself runs on Kaseya technology. SID provides remote monitoring, patch management, inventory, remote control, antivirus management, backup, and ticketing, supplemented by Acronis (backup/DR), TeamViewer (remote hands), and Trend Micro/AVG Pro/Malwarebytes (security). The remote operations are anchored at a technical center in Lognes (Seine-et-Marne), with about 80 hotliner staff and 250+ proximity technicians coordinated nationwide. Cockpit reportedly resolves 80% of IT issues remotely.

Commercially, 5COM generates revenue through a mix of subscription recurring fees (Cockpit), professional services billed per intervention (minimum 1-hour billing in 30-minute increments) or per project (fixed-price cabling, fiber rollout, IRVE installations), and franchise/license economics through the Docteur Ordinateur consumer and SMB IT-services network (~50 agencies). Distribution combines direct enterprise field sales, the Docteur Ordinateur franchise channel, a network of 60+ certified regional agencies with 30+ warehouse-equipped sites, and a corporate website contact form plus hotline for inbound mid-market and Cockpit leads. Named enterprise customers include ENEDIS (utility reference partner for Linky smart-meter deployment since 2016), DRIVECO (EV charging), Silentsoft (IoT), Wash'In (connected laundromats), and a roster of telecom infrastructure primes (SCOPELEC, EIFFAGE, CONSTRUCTEL, CIRCET, SOGETREL, SPIE). No external funding, parent company, or public listing is disclosed; ownership rests with the founder and the company operates as a SARL with €329,939 share capital.

Name

5COM

Legal name

5COM

Website

https://5com.fr

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

5COM is a French nationwide technical field-services group, founded in 2003, delivering installation, deployment, and maintenance across IT, telecom, and energy for enterprises, SMEs (via the Cockpit/SID managed-IT platform), and consumers (via the Docteur Ordinateur franchise).

Ownership category

akta.pro rank

Product category

Telecom and IT Field Services

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Wireless Networking Services (Wi‑Fi, Private LTE/5G) (BPAEAEAE)

akta.pro secondary industries

Industrial Connectivity & Networks (5G/LPWAN/TSN/Industrial Ethernet) (IMAIAMAH), Private LTE/5G Network Operators & Managed Services (HDAIAGAA)

Keywords

• Field service management
• Managed IT services
• Telecom infrastructure
• Network cabling
• EV charging installation

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Field Technical Services: On-site installation, deployment, and maintenance services for IT, telecom, and energy infrastructure. Billed per intervention or as part of multi-site managed contracts. Minimum billing of one hour per intervention, with half-hour increments.
2. Cockpit Managed IT Services (Infogérance): Subscription-based remote IT management combining SID platform monitoring with technician dispatch. Includes hotline, preventive maintenance, backup, and security services for business IT parks of 5-200 workstations.
3. IT Outsourcing / Régie: Provision of IT technicians (sysadmin, network engineers, project managers) on a time-and-materials or fixed-price basis for enterprise clients. Billed as régie (time-and-materials) or forfait (fixed-price deliverable).
4. Cabling and Infrastructure Installation: One-time project-based installation of network cabling (copper, fiber, high-voltage electrical), FTTH deployment, and telecom infrastructure. Pricing is linear and transparent based on site configuration.
5. IRVE EV Charging Station Installation: End-to-end installation, maintenance, and control of electric vehicle charging infrastructure for dealers, property managers, and enterprises. Turnkey offer including consulting, construction, subsidies, and operations.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels7 records

Core offering

5COM provides nationwide field technical services for IT, telecom, and energy infrastructure across France, including installation, deployment, maintenance, and after-sales support delivered through a network of 500+ technicians and 60+ certified regional agencies. Its flagship offering, Cockpit, is a managed IT services platform combining remote monitoring (via the Kaseya-based SID platform) with on-site technician dispatch, designed for SMEs with 5-200 workstations. The company also deploys fibre optic networks, installs EV charging stations (IRVE), and provides IoT solutions.

Product overview

5COM is a multi-service technical services group operating since 2003 across three core markets: Telecom, IT, and Energy. The company offers a coordinated portfolio built around its Cockpit managed IT services platform (powered by SID/Kaseya technology), which integrates remote monitoring, backup, security, and helpdesk capabilities for business IT parks. This platform is complemented by a national network of over 500 field technicians and the Docteur Ordinateur franchise brand serving consumers and SMEs. 5COM's telecom division covers fibre optic and copper network deployment (FTTX), WiFi infrastructure, and enterprise telephony solutions. The energy division, which includes the 5Borne and IRVE sub-brands, focuses on electric vehicle charging station installation and maintenance. An IoT division handles connected object deployment across industrial, healthcare, and smart-building applications. Together, these offerings provide a full lifecycle of installation, deployment, and maintenance services across France.

Differentiator

Problem solved

Functional benefit

Products and services

• Cockpit Infogérance (Managed IT Services) Subscription-based managed IT services platform combining remote monitoring, preventive maintenance, backup, antivirus, and helpdesk for SMEs with 5 to 200 workstations/servers. Delivered via the Kaseya-based SID agent backed by a technical center and field technicians. Designed as a turnkey IT management solution for businesses lacking in-house IT staff.
• IRVE Bornes de recharge (EV Charging Station Services) End-to-end IRVE-certified EV charging station installation, maintenance, and control services. Turnkey offer including consulting, studies, construction, installation, subsidies management, and ongoing operations. Serves private individuals, housing cooperatives, businesses, dealerships, and local authorities across France.
• IoT - Objets connectés Internet of Things deployment and maintenance services covering domotics, geolocation, industrial IoT, healthcare, and security applications. Includes sensor reception, storage, technician dispatch, remote support, and platform validation. Integrates third-party IoT platforms such as Silentsoft's StockView and IndexView solutions.
• Réseaux ADSL, Fibre, WiFi Telecom infrastructure services covering ADSL/VDSL copper network operations, FTTH/FTTX fibre optic deployment (D1/D2/D3 phases), and WiFi network design, audit, and deployment. Services span from customer premises connections to backbone network construction. Delivered through 60+ certified agencies across France.
• Solutions Télécoms d'Entreprise Enterprise telecom solutions including IPBX/PABX telephony deployment, IP Centrex, payment terminal systems (monétique), multimedia installation (digital signage, connected TVs), and private WiFi infrastructure. 5COM is an Ekahau partner for WiFi coverage surveys and analysis.
• Services Informatiques Comprehensive IT services for businesses and individuals covering network deployment and cabling, IT maintenance, outsourcing and staffing (régie/forfait), troubleshooting and repair, training, and support. 5COM performs 2,000+ IT interventions daily across France, serving telecom operators, manufacturers, retail chains, and enterprises.
• Câblage Courants Forts et Faibles Network and electrical cabling services covering low-voltage (copper, fibre for IT, telephone, domotics) and high-voltage electrical work including IRVE-certified EV charging cabling. Also includes telephone system deployment (IPBX, Centrex) and multimedia installation for retail, hotels, and enterprise receptions.
• Docteur Ordinateur (Consumer IT Franchise) National franchise network (~50 agencies) under the 5COM group specializing in computer repair, IT support, troubleshooting, and technology training for individual consumers and small businesses, at home or in-store. Includes the SÉRÉNITÉ recurring assistance contract.

Quantifiable outcome

• 3500+ interventions per month across all service lines
• +4 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and supporting.

• DRIVECOcoreStrategic or Co-development Partner · 1 January 20195COM and DRIVECO formed a strategic partnership for the deployment and maintenance of electric vehicle charging infrastructure across France. The partnership delivered 200+ installations within one year. The joint offer is 'turnkey' covering audit, construction, installation, subsidies management, and ongoing operation and support.
• ENEDIScoreStrategic or Co-development Partner · 1 January 20165COM has been a reference partner of ENEDIS since 2016 for the deployment of LINKY smart electricity meters. 5COM also conducts pole measurements and load calculations for ENEDIS/FT telecom infrastructure, and provides smart meter installation and maintenance services.
• KaseyacoreTechnology or Integration5COM is a Kaseya Gold Partner, using Kaseya's remote IT management platform (SID) as the foundation for its Cockpit managed services offering. Kaseya is the global leader in IT management software with 6 million agents installed worldwide. 5COM benefits from all updates, level 2 and 3 support, and technical assistance from Kaseya.
• AcronissupportingTechnology or IntegrationAcronis is recommended by 5COM for backup solutions within the Cockpit managed services offering. Used for complete system backup and disaster recovery (Business Continuity / PRA).
• EkahausupportingTechnology or Integration5COM is an Ekahau partner for WiFi coverage surveys and network planning. Ekahau is used for WiFi audit and survey work before deployment, supporting 5COM's telecom infrastructure business.
• Docteur OrdinateurcoreChannel Partner/ Reseller/ DistributorDocteur Ordinateur is a franchise network (50+ agencies) for computer repair, IT support, and training for individual consumers and SMBs. It is a subsidiary of the 5COM group and serves as the B2C and local SMB channel, operating under the 5COM brand and standards.

Scale indicators12 records

Recent moves14 records

Expansion highlights6 records

Direct peers

• Spie SA: Spie is a leading French multi-technical services group providing electrical, mechanical, HVAC, and information & communication technology services including telecom infrastructure deployment and IT maintenance for enterprise clients across Europe. It directly competes with 5COM in telecom field services and managed IT services for enterprise and operator customers.
• Circet: Circet is a European leader in telecom infrastructure services, specializing in fiber, mobile, and fixed-network deployment and maintenance across France, Spain, Italy, the UK, and the US. It directly competes with 5COM as a national subcontractor for major telecom operators (Orange, SFR, Bouygues, Free) and is the most relevant scale competitor in 5COM's core FTTH deployment market.
• Sogetrel: Sogetrel is a French telecom infrastructure services company providing fiber deployment (D1/D2/D3), telecom network studies, and connected infrastructure services. Now part of Vinci Energies, it competes directly with 5COM in fiber deployment, telecom studies, and as a subcontractor to major French operators.
• Constructel: Constructel is a leading French telecom infrastructure contractor specializing in fiber optic deployment (FTTH, FTTX) and 5G network rollout for major operators. It is listed as one of 5COM's enterprise customers but also competes directly in the same multi-site telecom deployment and maintenance services market.
• Scopelec: Scopelec is a French cooperative telecom infrastructure specialist providing fiber optic, copper, and mobile network deployment services nationwide. Listed as a 5COM enterprise customer, it also competes in the same French telecom infrastructure and IT field services market with similar operator-subcontractor positioning.
• Econocom: Econocom is a French digital services company providing managed IT services, device financing, workplace solutions, and digital transformation for enterprises across Europe. It directly competes with 5COM's Cockpit managed IT services offering for the same mid-market French enterprise customer segment.
• Helpline (Part of Majorel): Helpline is a French managed IT services and IT outsourcing firm providing helpdesk, field support, and infogérance services to enterprise clients across France. It directly competes with 5COM's Cockpit offering and IT outsourcing (régie) services for the same mid-market and enterprise customer base.

Broad incumbents

• Eiffage Énergie Systèmes: Eiffage Énergie Systèmes is a major French electrical engineering and telecom infrastructure division of the Eiffage construction group, providing fiber deployment, electrical, and digital infrastructure services. It is one of 5COM's enterprise customers but also operates as a broader incumbent with construction-scale resources and capabilities across all of 5COM's service lines.
• Equans: Equans is a global multi-technical services group (Engie subsidiary) operating in the energy, digital, and industrial transitions including telecom networks, IT services, and electrical infrastructure. It competes broadly with 5COM in managed services and IT/Telecom field operations as a much larger incumbent with international scale.
• Vinci Energies / Axians: Vinci Energies, through its Axians and Omexom brands, operates digital infrastructure, telecom networks, and IT services businesses across France and Europe. It is a broad incumbent competitor to 5COM in telecom deployment, IT services, and EV charging infrastructure markets with significantly greater resources.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 5COM