Docteur Ordinateur

What Docteur Ordinateur does

Docteur Ordinateur is a French national franchise network founded in 2003 and headquartered in Paris that provides at-home computer repair, IT maintenance, and digital training services to individuals and small/medium enterprises. The network consists of approximately 55-60 franchised agencies (95% franchised) delivering on-site interventions across France, supported by a parent holding company, Groupe 5COM (founded and led by Maxime Berreby), which itself employs roughly 500-550 technicians. Service delivery combines field technician dispatch to customer homes, in-agency workshop repairs, and a managed remote IT service called SID (Service Informatique à Distance) that starts at €9.90 per workstation per month.

The company's product portfolio spans core at-home troubleshooting (PC/Mac, virus removal, network setup, data recovery, hardware installation), subscription maintenance contracts (Contrat Sérénité), a dedicated enterprise offering (Docteur Ordinateur Entreprise) providing managed IT services to SMEs, training services (via the integrated Aide Ordinateur network), and ancillary offerings including the Pack Sécurité, Pack E-Enfance (parental controls), Windows 11 migration, smoke detector installation, and AI literacy courses. The business model layers one-time intervention fees, recurring subscriptions, and managed-services contracts; importantly, every home service qualifies for a 50% French income-tax credit under the Service à la Personne (SAP) regime, which functions as a regulatory moat and pricing advantage.

Go-to-market is hybrid: direct-to-consumer for individuals, a field-sales enterprise motion for SMEs, and a franchise-recruitment channel that fuels network expansion. Groupe 5COM (the parent) reported €18M in revenue in 2017 (driven primarily by an Enedis Linky smart-meter contract rather than the Doctor Ordinateur brand), while the Doctor Ordinateur franchise network itself generated approximately €3.8M in cumulative annual production as of ~2013 with ~5% margins; corporate-level revenues are not independently disclosed and the company remains privately held.

Name

Docteur Ordinateur

Legal name

SARL Docteur Ordinateur Family

Website

https://docteurordinateur.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Docteur Ordinateur is a French franchise network of 55+ agencies providing at-home computer repair, IT maintenance, and training services for individuals and SMEs across France, with Service à la Personne tax-credit certification.

Ownership category

akta.pro rank

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. At-home repair and troubleshooting services: One-time service fees for computer repair, virus removal, hardware installation, network setup, and troubleshooting performed at customer homes. Minimum billing of 1 hour per intervention. Services qualify for 50% tax credit under Services à la Personne.
2. Sérénité contract (subscription): Recurring subscription contract providing ongoing remote and at-home support, preventive maintenance, and priority service for individual customers.
3. Docteur Ordinateur Entreprise services: Customized service contracts for business clients including telephone assistance, remote maintenance, on-site interventions, network management, web development, email management, and training.
4. IT training services: Individualized computer training at customer homes covering PC, Mac, internet, office software, covering initiation through expert levels.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Docteur Ordinateur is a national franchise network delivering at-home computer repair, IT troubleshooting, and maintenance services for individuals and small businesses across France. Its core offering is the dispatch of field technicians to customer homes for PC/Mac repair, virus removal, network setup, data backup, and IT training, supplemented by a recurring remote support contract (Sérénité) and a managed-IT offering for SMEs (Docteur Ordinateur Entreprise). All services are delivered under the Service à la Personne framework, granting customers a 50% tax credit.

Product overview

Docteur Ordinateur operates as a unified national franchise network of computer repair and IT support services rather than a software product company. The core offering is Assistance Informatique à Domicile — on-site computer repair, troubleshooting, and maintenance for individuals and businesses. The service portfolio spans a Security Pack (virus/malware removal), the E-Enfance child safety pack (parental control), Docteulateur Ordinateur Entreprise (business IT contracts), the Sérénité remote support contract, Windows 11 migration services, and AI training courses. The subsidiary Aide Ordinateur network provides complementary IT training. The company also offers remote supervision (SID), smoke detector installation, and prepaid cards as ancillary services.

Differentiator

Problem solved

Functional benefit

Brands

• Docteur Ordinateur Entreprise: Professional services offering customized IT support contracts for businesses including remote maintenance, on-site interventions, network management, and web development.
• Pack Sécurité
• Pack E-Enfance
• Contrat Sérénité

Products and services

• Assistance Informatique à Domicile Core at-home computer repair, troubleshooting, and IT support service for individuals, covering PC and Mac systems, hardware and software issues, virus removal, network configuration, data backup, and device optimization. Delivered by dispatched field technicians at customer homes.
• Pack Sécurité Computer security package offering virus and malware removal, antivirus installation, and system protection services for individual customers.
• Pack E-Enfance 1h30 child internet safety package including parental control software installation, configuration, training, and awareness, offered in partnership with the E-Enfance association.
• Docteur Ordinateur Entreprise (DO Entreprises) Business-oriented IT support service offering customized service contracts including telephone assistance, remote maintenance, preventive and corrective maintenance, extranet fleet management, web development, email management, and customized training for SMEs.
• Contrat Sérénité Remote troubleshooting contract combined with on-site intervention services, providing ongoing support and priority service for individual customers.
• Windows 11 Migration Service Diagnostic and migration service to assess machine compatibility with Windows 11 and perform the operating system upgrade, with the option to switch to Linux.
• Aide Ordinateur Formation Specialized IT training network integrated with Docteur Ordinateur, offering customized individual training at home covering PC/Mac initiation, internet, Word, Excel, photo editing, and hardware assembly/disassembly courses.
• SID (Service Informatique à Distance) Managed remote IT supervision service including online file backup, system imaging, virus/malware protection, preventive maintenance, updates, remote support, and access to a technical hotline (5COM Cockpit).
• Smoke Detector Installation Service Home smoke detector installation service ensuring regulatory compliance with the March 14, 2013 law, including placement advice, installation, verification, and certificate issuance.
• Formation IA et Intelligence Artificielle

Quantifiable outcome

• 500,000 troubleshooting and training interventions completed
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Point Service Mobiles / Point Service MultimédiacoreStrategic or Co-development Partner · 1 October 2010Capital partnership (PSM holds 40% of SAS Docteur Ordinateur mobiles) resulting in combined network of 100+ agencies for mobile phone and computer repair services. Brands merged into Point Service Multimédia.
• E-EnfancecoreStrategic or Co-development Partner · 27 January 2009Partnership with child internet safety association to offer the 'Pack E-Enfance' service including parental control software installation, configuration, training, and awareness. Includes free DVD presented by Yannick Noah, Hélène Ségara and Evelyne Payet.
• Carte Familles NombreusescoreGTM or Marketing PartnerPartnership with the French Ministry's large family card program offering 10€ reduction on 1-hour interventions for families with 3+ children under 18, targeting over 3 million potential customers.
• Tikeasy / La PosteminorStrategic or Co-development PartnerPartnership to help seniors use the Ardoiz tablet, promoting digital inclusion for elderly users through simplified technology.
• Docteur Ordinateur EntreprisecoreStrategic or Co-development PartnerInternal business segment providing comprehensive IT services to SMEs including telephone assistance, remote maintenance, on-site interventions, network management, web development, and training.
• 5COMcoreStrategic or Co-development PartnerParent company holding structure providing enterprise-level IT services, cable installation, and major account deployments. Also provides franchisees with technical interventions, regie work, and cabling services.
• Presence VerteminorStrategic or Co-development PartnerPartnership for teleassistance services for elderly people, combining remote monitoring with in-home technical support.
• Association FenaracminorGTM or Marketing PartnerNational federation of craft and retail trade retirement associations providing access to senior customer base.
• SAVE (Point Service Multimédia)minorChannel Partner/ Reseller/ DistributorNational reference for mobile, smartphone, and tablet repair under the unified Point Service Multimédia brand.
• Sens-ITminorChannel Partner/ Reseller/ DistributorPartner specializing in refurbished Mac sales to professionals.
• Terra ComputerminorChannel Partner/ Reseller/ DistributorIT solutions developer partner offering specialized computer solutions.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Darty (Fnac Darty): Major French electronics and home appliance retailer with installation, setup, and at-home IT support services. Overlaps with DO on consumer-facing IT assistance and home installations but operates as a much broader retail incumbent rather than a focused IT repair franchise.
• Geek Squad (Best Buy): Best Buy's in-store and at-home tech support and repair arm. The most globally recognized analog to DO's at-home/pop-in IT support service for consumers, though operated as part of a broader electronics retail giant rather than an independent franchise model.
• LDLC.com: Leading French online retailer of IT hardware with adjacent services (support, configuration, repair). While predominantly a hardware retailer, its services business overlaps with DO's PC troubleshooting, setup, and B2B support offerings within the French SMB and consumer market.
• Capgemini: Global IT services and consulting giant headquartered in France. Overlaps with the 'Docteur Ordinateur Entreprise' SME IT support and managed services positioning but operates at vastly larger scale and across enterprise IT rather than consumer at-home service.

Direct peers

• uBreakiFix (Asurion): Largest US device and computer repair franchise network, now owned by Asurion. Closely mirrors DO's franchise-based model for repairs across phones, tablets, PCs, and game consoles, making it a structurally comparable franchise peer even though the geographic market differs.
• Point Service Multimédia: French franchise network focused on mobile phone and multimedia device repair, formed via a 40% capital partnership between Point Service Mobiles and SAS Docteur Ordinateur in 2010-2011. Operates under a closely aligned at-home/pop-in device repair model and shares the Point Service Multimédia brand with DO, making it the most directly comparable peer.
• Xefi: French IT services network for SMEs and consumers offering maintenance, network deployment, and managed IT support. Explicitly referenced in DO's history as the acquirer of the divested Lakota business, placing Xefi in the same franchise-oriented French IT services category.

Emerging players

• HelloTech: US-based on-demand at-home and remote tech support platform serving consumers and small businesses. Operates a near-identical service concept (smart home setup, computer repair, training) and represents an emerging digital-first model that competes for the same customer pain points.
• Helpy: French platform matching individual customers with certified 'Service à la Personne' providers for in-home services including IT support. Overlaps with DO on the SAP-certified at-home IT assistance customer use case but operates as a digital marketplace rather than a franchise network.

Regional players

• iSmash: UK-based walk-in and on-demand device repair chain (phones, tablets, laptops). Comparable in service offering and target customer (consumer device repair), but operating principally in the UK rather than France, making it a regional rather than direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/dr_ordinateur
• Facebookfacebook.com/DocOrdinateur

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Docteur Ordinateur