BWG Systemhaus Gruppe

What BWG Systemhaus Gruppe does

BWG Systemhaus Gruppe (operating through BWG Medizinsysteme GmbH) is a German healthcare IT service provider and software distributor headquartered in Ettlingen, with an additional office in Stuttgart. Founded in 1985 and now part of the TechniData IT-Gruppe, the company has accumulated over 40 years of eHealth market experience and serves more than 600 medical practices (Arztpraxen), medical care centers (MVZs), and clinics (Kliniken) concentrated in southern Germany.

Its core offering combines distribution and implementation of CompuGROUP Medical (CGM) software products with managed IT infrastructure services. The software portfolio is anchored by CGM MEDISTAR practice management software, CGM MOVIESTAR for image and document archiving, and the modular CGM ONE platform — which includes AI-supported modules for appointment scheduling (Praxiskalender), documentation (Dokuassistent), phone automation (Telefon-assistent), patient check-in, online reception, video consultations, and telematics infrastructure (TI-Messenger, TI-Anbindung). Adjacent products include CLICKDOC, Medflex digital reception, medical speech recognition, and private billing tools. Underpinning these is a managed IT services stack covering practice networking, failover security, TI connectors and gateway migration, data backup, hardware, and secure internet connectivity.

The business model rests on four revenue streams: managed IT services (ongoing infrastructure management, monitoring, and 24/7 helpdesk), software licensing and CGM product resale, hardware sales and installation, and professional services (consulting, implementation, training, and seminars). Commercial delivery is sales-led, with direct telephone outreach, dedicated practice consulting, three contact channels (sales, technical helpdesk, 24/7 MEDISTAR hotline), and a channel-partner relationship with CompuGROUP Medical that provides brand and distribution leverage. Customers access self-service information and updates through the myBWG portal. Pricing is subscription-based with monthly billing on tailored IT-Betreuung packages calibrated to practice size and service scope.

Name

BWG Systemhaus Gruppe

Legal name

BWG Medizinsysteme GmbH

Website

https://bwg.de

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

11–50 employees

Short description

BWG Medizinsysteme GmbH, part of TechniData IT-Gruppe, distributes and supports CompuGROUP Medical practice management software and delivers managed IT infrastructure services to 600+ physician practices, MVZs, and clinics across southern Germany.

Ownership category

akta.pro rank

Product category

Healthcare IT Managed Services

NAICS

Professional, Scientific, and Technical Services (541)

SIC

Services-Health Services (8000), Services-Prepackaged Software (7372)

akta.pro primary industry

Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM)

Keywords

• Medical IT services
• Healthcare practice software
• Managed IT infrastructure
• Telematics infrastructure services
• Medical practice consulting

Headquarters

HQ city

Ettlingen

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Ongoing IT infrastructure management, monitoring, maintenance, and technical support for medical practices including proactive maintenance and 24/7 helpdesk availability.
2. Software Licensing (CGM Products): Resale and distribution of CompuGROUP Medical software products including CGM MEDISTAR, CGM MOVIESTAR, CGM ONE, CLICKDOC, and related medical software solutions to doctor practices and MVZs.
3. Hardware Sales and Installation: Sale, installation, and maintenance of IT hardware including PCs, printers, scanners, medical devices, and networking equipment for medical practices.
4. Professional Services: Consulting, implementation, project management, training, seminars, and individual practice coaching services. Includes practice takeover, practice establishment, modernization, and maintenance support.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

BWG Medizinsysteme GmbH distributes, implements, and supports CompuGROUP Medical (CGM) practice management and telemedicine software (CGM MEDISTAR, CGM MOVIESTAR, CGM ONE) for German doctor practices, clinics, and medical care centers (MVZs). On top of this software, it delivers its own managed IT infrastructure services (networking, failover security, data backup, hardware, telematics infrastructure connectivity), a 24/7 CGM MEDISTAR support hotline, and a training academy with seminars and individual practice coaching.

Product overview

BWG Medizinsysteme GmbH operates as an IT service provider and managed services company within the TechniData IT-Gruppe, specializing in IT solutions for physician practices and medical care centers (MVZ). With over 40 years of experience serving the eHealth market, the company provides a comprehensive portfolio combining CGM (CompuGroup Medical) software products with its own implementation, support, and managed infrastructure services. The core product offering centers on CGM MEDISTAR for practice management, CGM MOVIESTAR for image and document archiving, and the CGM ONE AI-powered modular platform for modern practice management. CGM ONE serves as the primary integrated platform, encompassing AI-supported modules for appointment scheduling (Praxiskalender), documentation assistance (Dokuassistent), telephone automation (Telefon-assistent), patient check-in (Online CheckIN, SelfcheckIn), online reception, video consultations, and telematics infrastructure connectivity (TI-Messenger, TI-Anbindung). The company complements these software offerings with its own service offerings including technical support hotline, myBWG customer portal, training academy, and managed IT infrastructure services for medical practices. BWG serves over 600 physician practices, clinics, and medical care centers across Germany.

Differentiator

Problem solved

Functional benefit

Brands

• myBWG: Customer portal providing access to news, updates, seminars, and quick info for medical practices served by BWG Medizinsysteme.

Products and services

• CGM MEDISTAR Practice management and medical software system for physician practices, providing patient data management, scheduling, billing, and clinical documentation functionality. Distributed, implemented, and supported by BWG Medizinsysteme as an authorized CompuGROUP Medical partner.
• CGM MOVIESTAR Bild- und Dokumentenarchivierung Medical image and document archiving solution for storing, managing, and retrieving visual medical records and documentation within practice workflows. Distributed and supported by BWG Medizinsysteme.
• CGM ONE Comprehensive AI-powered modular practice management platform combining AI-supported appointment scheduling (Praxiskalender), telephone automation (Telefon-assistent), patient self-check-in and online check-in, online reception, video consultations, AI-assisted documentation (Dokuassistent), telematics infrastructure connectivity (TI-Messenger, TI-Anbindung), ambulatory apps, and medical speech recognition in an integrated suite for modern medical practices.
• CLICKDOC Praxismanagement Practice management solution for organizing daily practice workflows, patient scheduling, and administrative tasks. Distributed by BWG Medizinsysteme as a CompuGROUP Medical add-on offering.
• Privatabrechnung / Privadis Private billing solution for managing and processing private patient invoices and claims in medical practices. Distributed and supported by BWG Medizinsysteme.
• Medizinische IT-Infrastruktur Comprehensive managed IT infrastructure services for medical practices including location networking, failover security, telematic infrastructure (TI connector), data backup, printer solutions, hardware (PCs, scanners, medical devices), secure internet and data protection, and mobile working solutions. Delivered as an ongoing managed service to doctor practices, MVZs, and clinics.
• Telematikinfrastruktur (TI) Services Telematics infrastructure services for medical practices, including TI-Gateway migration (replacing traditional Konnektor connectors), management of TI connectivity, and connection of practice systems to the German healthcare telematics network.
• Akademie — Schulungen & Seminare Training and seminar services including online seminars (Onlineseminare), update seminars (Updateseminare), group seminars (Gruppenseminare), CGM tutorials, and individual practice coaching (Optimum-Check and Praxisschulungen) for medical practice staff.
• myBWG Customer Portal Customer service portal providing BWG customers with access to company updates, quick info, seminar schedules, newsletter archive, and news. Available to existing customers served by BWG Medizinsysteme.
• Medflex Digitaler Empfang Digital reception solution for modernizing patient intake and front-desk operations in medical practices, distributed and supported by BWG Medizinsysteme.

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

One partnership is on record.

• CompuGROUP Medical (CGM)coreChannel Partner/ Reseller/ DistributorBWG Medizinsysteme operates as a sales and service partner (Vertriebs- und Servicepartner) for CompuGROUP Medical, distributing and implementing CGM medical software products including CGM MEDISTAR (practice management), CGM MOVIESTAR (image and document archiving), CGM ONE (modern practice solution with AI-powered modules), CLICKDOC (practice management), and related products. BWG provides installation, maintenance, and 24/7 technical support for CGM products.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Others

• Doctolib:

Direct peers

• medatixx: One of Germany's largest providers of practice management software and IT services for medical practices, MVZs, and ambulatory care. Directly comparable to BWG as both a software vendor and a managed IT services partner serving the same German Arztpraxen and MVZ customer base.
• Indamed: German provider of medical practice software and IT solutions, including practice management systems for Arztpraxen and MVZs. Comparable to BWG as a competing vendor and IT services partner in the German ambulatory practice software market.
• HASOMED: German provider of medical practice software and IT solutions for physicians and therapists. Comparable to BWG as a focused practice software and IT services vendor addressing the same German Arztpraxen market with similar regulatory and TI infrastructure needs.
• Zollsoft: German vendor of cloud-based practice management software (tomedo, Z.one) targeting medical practices and MVZs. Comparable to BWG as a competing provider of practice software and IT services to the same ambulatory care segment in Germany.

Emerging players

• samedi: Berlin-based healthcare SaaS offering online appointment booking, patient management, and teleconsultation for medical practices and hospitals in Germany. Comparable as an emerging platform player intersecting with the practice management and video consultation modules that BWG distributes and supports.

Broad incumbents

• T-Systems: Deutsche Telekom's enterprise IT services arm with a healthcare division serving hospitals, payers, and providers. Comparable as a large incumbent IT services provider operating in the German healthcare market, with overlap in infrastructure, managed services, and digitalization projects.
• CompuGROUP Medical: Europe's largest eHealth company and BWG's core principal vendor. Comparable as the broader incumbent that both supplies BWG's flagship products (CGM MEDISTAR, CGM ONE) and competes for the same healthcare provider customers through direct sales and other channel partners.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BWG Systemhaus Gruppe