What Pendello Solutions does

Founded in 2011 through founder Mike Jackson's acquisition of Redwood Network Services' assets, Pendello Solutions is a privately held managed IT services provider (MSP) operating from Prairie Village, Kansas and Tulsa, Oklahoma. The company delivers three core service pillars: Managed IT Services (24/7 support, proactive monitoring, backup/recovery, Microsoft 365 management, hybrid work enablement, asset management), Managed Security Services (risk assessments, compliance and continuity planning, monitoring/detection/prevention, incident response), and IT Strategy Consulting (expansion planning, cloud migration, compliance/risk management, business process automation). Service delivery is anchored by the proprietary 'Pendello Method,' a six-step process (Discovery, Strategic Planning, Implementation & Integration, Continuous Support & Optimization, Adapting to Evolving Technology, Long-Term Partnership) supported by a 140-question custom assessment tool for best-practice alignment and security compliance. The company implements multi-layered security architectures including endpoint protection, 24/7 monitoring, threat detection, and incident response.

Pendello generates revenue primarily through recurring managed services contracts sold via quote-based, consultative direct sales with no publicly disclosed pricing. The go-to-market motion centers on proactive IT positioning with free vulnerability assessments and discovery calls as lead generation tools, targeting SMB and mid-market clients across five specialized verticals: Financial Services (RIAs, CPAs, wealth management, insurance), Healthcare, Wealth Management, Nonprofits, and Professional Services. Notable clients include Hasenbank Accounting Services, an 8-year wealth management client, a healthcare non-profit, and the Church of the Nazarene Foundation. The company maintains a core partnership with Microsoft for Microsoft 365 implementation and management, and reports a 95%+ customer retention rate with 98.99% client satisfaction on issue resolution.

Pendello operates with no disclosed external institutional investment or parent company, has been recognized on the Channel Futures MSP 501 list in multiple consecutive years (2016, 2018, 2020-2025), and was named to the 2024 Channel Futures Next Generation List. The company has 11-50 employees and serves clients primarily across the Midwest and South regions of the United States.

Name

Pendello Solutions

Legal name

Pendello Solutions

Website

https://pendello.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Pendello Solutions, founded in 2011, is a privately held managed IT services provider offering managed IT, managed security, and IT strategy consulting to SMB and mid-market clients in Financial Services, Healthcare, Wealth Management, Nonprofit, and Professional Services industries across the Midwest U.S.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Other Scientific and Technical Consulting Services (541690)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Governance, Risk & Compliance (GRC) Managed Services (BPAEADAJ), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO)

Keywords

• Managed IT services
• Managed security services
• IT strategy consulting
• Cybersecurity compliance
• Cloud migration support

Headquarters

HQ city

Prairie Village

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring managed IT services including 24/7 support, proactive monitoring, backup and recovery, cloud services, hybrid work solutions, Microsoft 365 user management, training, asset management, and IT procurement support. Revenue is generated through ongoing managed service contracts with clients, representing the primary revenue stream.
2. Managed Security Services: Cybersecurity services including IT risk assessments, compliance and continuity planning, monitoring, detection and prevention, and incident response. Delivered as part of managed service contracts or standalone security engagements for clients in regulated industries.
3. IT Strategy Consulting: Strategic consulting engagements covering expansion planning, cloud migration, compliance and risk management, and business process automation. Revenue generated through consulting project fees, often alongside managed service engagements.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Pendello Solutions delivers managed IT services (24/7 support, proactive monitoring, backup and recovery, Microsoft 365 management), managed security services (IT risk assessments, compliance and continuity planning, threat monitoring, incident response), and IT strategy consulting (expansion planning, cloud migration, compliance and risk management, business process automation). The company also provides industry-specific IT support for financial services, healthcare, wealth management, nonprofits, and professional services firms.

Product overview

Pendello Solutions is a managed IT services provider offering three core service pillars: Managed IT Services (24/7 support, monitoring, cloud, backup, training, asset management), Managed Security Services (risk assessments, compliance, monitoring, incident response), and IT Strategy Consulting (expansion planning, cloud migration, process automation). The company provides industry-specific solutions for Financial Services, Healthcare, Nonprofits, Wealth Management, and Professional Services, supported by a client Self Service Portal at my.pendello.com. The Pendello Method follows a six-step process: Discovery, Strategic Planning, Implementation & Integration, Continuous Support & Optimization, Adapting to Evolving Technology, and Long-Term Partnership.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive managed IT services providing 24/7 support, proactive monitoring, backup and recovery, best practice alignment, cloud services, hybrid work solutions, Microsoft 365 user management, training, asset management, and procurement support for SMB and mid-market businesses.
• Managed Security Services Cybersecurity services including IT risk assessments, compliance and continuity planning, monitoring, detection and prevention, and incident response capabilities delivered to clients in regulated industries.
• IT Strategy Consulting Strategic consulting engagements covering expansion planning, cloud migration, compliance and risk management, and business process automation for businesses seeking technology strategy guidance.
• Financial Services IT Support Specialized IT services for financial institutions including registered investment advisors, wealth management firms, asset management firms, CPAs, accounting firms, and insurance agencies with focus on SEC, FINRA, and PCI DSS compliance.
• Healthcare IT Support IT support services tailored for healthcare providers with focus on patient data protection, HIPAA compliance, electronic health records management, and healthcare system reliability.
• Wealth Management IT Support IT support for wealth management firms needing secure IT infrastructure, client data protection, regulatory compliance, and technology alignment with growth objectives.
• Nonprofit IT Support

Quantifiable outcome

• 98.99% client satisfaction rate when resolving issues
• +5 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability3 records

Feature2 records

Partnerships

One partnership is on record.

• MicrosoftcoreTechnology or Integration · 1 January 2011Pendello Solutions is a Microsoft-focused managed services provider, implementing and managing Microsoft 365 environments for clients. Services include Microsoft 365 user management, access and permissions configuration, group policies, and collaboration tools deployment. The Microsoft partnership is central to Pendello's service delivery for productivity and cloud solutions.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Netgain Technology: Managed IT, cloud hosting, and security provider with strong focus on financial services, healthcare, and CPA/accounting firms — direct peer to Pendello's regulated-vertical SMB/mid-market positioning.
• Dataprise: Mid-sized U.S. managed services and security provider offering managed IT, managed security, and cloud services to SMB and mid-market clients across regulated industries — closely comparable in service portfolio, customer profile, and recurring revenue model to Pendello.
• Coretelligent: Managed IT, cloud, and cybersecurity provider focused on financial services, professional services, and other regulated mid-market verticals. Direct overlap with Pendello in vertical specialization, compliance-driven offerings, and recurring managed service contracts.
• NexusTek: National managed IT services and cloud provider serving SMB and mid-market clients with managed IT, managed security, and IT strategy offerings — closely aligned with Pendello's three-pillar service structure.
• Abacus Group: Managed IT and cybersecurity provider dedicated to alternative investment firms (hedge funds, private equity, asset managers). Strong vertical overlap with Pendello's financial services / wealth management focus and similar compliance-driven service model.
• Kraft Kennedy: IT services and consulting firm focused on professional services firms (legal, accounting, consulting). Strong overlap with Pendello's professional services vertical and similar mix of managed services and strategic advisory work.
• BlueRock Technology Group: Smaller U.S. managed IT services and cybersecurity firm serving SMB and mid-market clients, with comparable vertical focus and recurring managed service model — a closer scale-comparable peer to Pendello.

Broad incumbents

• All Covered (Konica Minolta): National managed IT services and managed security provider owned by Konica Minolta, serving SMB and mid-market clients across multiple verticals. Wider geographic and capability footprint than Pendello, but overlapping core offerings.
• Avanade: Large global IT services firm jointly owned by Accenture and Microsoft, focused on Microsoft ecosystem implementations. Operates broadly in the same Microsoft-centric managed services space but at much larger scale and across enterprise clients, serving as a broader incumbent.

Others

• ConnectWise: Major MSP software and business automation platform provider. Not a direct competitor but a key ecosystem partner/vendor for MSPs like Pendello, supplying PSA, RMM, and cybersecurity tooling used in managed service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/Pendello
• Facebookfacebook.com/PendelloSolutions

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pendello Solutions