Grand Pacific Health

What Grand Pacific Health does

Grand Pacific Health is a not-for-profit healthcare provider headquartered in Wollongong, NSW, Australia, founded in 1993. The organisation operates over 20 service locations across New South Wales and the Australian Capital Territory, delivering an integrated portfolio of primary, mental, allied, and public health services targeting diverse population segments. Service lines include youth mental health (11 headspace centres), adult mental health (Medicare Mental Health Centres, Mental Health Direct, HASI, MyRecovery, MyStep, Neurodiversity Assessment), Aboriginal and Torres Strait Islander health (We Breathe, Yurwan Bullan, Integrated Team Care, Healthy for Life), alcohol and other drug support (Queanbeyan AOD Hub), aged care (GPH Support at Home and Commonwealth Home Support Program), and allied health (physiotherapy, dietetics, exercise physiology, pathology, psychology, nursing). It also operates GP clinics at Shell Cove and Nowra and delivers outreach services to rural and remote communities across the Illawarra, Shoalhaven, South Eastern NSW, South Western Sydney, and Riverina regions.

The technology stack is light and built on commodity platforms: telehealth and video consultations via Health Direct Clinical Video Consults, Microsoft Teams for staff communications, and standard website-based referral and information channels. No proprietary AI/ML, software platform, or data assets are disclosed. Service differentiation rests on integrated care pathways, cultural safety (notably for Aboriginal and Torres Strait Islander communities), and physical accessibility across NSW and ACT rather than technology.

The revenue model is overwhelmingly government-funded, with primary streams from the Australian Government Department of Health, Disability and Ageing, NSW Health, and Primary Health Networks (SWSPHN, COORDINARE), supplemented by Medicare bulk billing and rebates, NDIS service delivery to self-managed and plan-managed clients, and Home Care Package program fees. Services are deliberately priced at low or no cost to end users — subsidised fees start at $50 for concession holders at Mental Health Direct, while programs such as the Chronic Pain Program are free. End-user revenue is therefore not the primary commercial lever; sustainability depends on continued commissioning relationships and government policy support for community health.

Name

Grand Pacific Health

Legal name

Grand Pacific Health

Website

https://gph.org.au

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

251–500 employees

Short description

Grand Pacific Health is a not-for-profit healthcare provider operating 20+ locations across NSW and ACT, delivering integrated mental health, Aboriginal health, aged care, allied health, and GP services to individuals, families, and underserved communities.

Ownership category

akta.pro rank

Product category

Community Healthcare Services

NAICS

Ambulatory Health Care Services (621), Services for the Elderly and Persons with Disabilities (62412), Other Individual and Family Services (624190)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Home Health Care Services (8082)

akta.pro primary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

akta.pro secondary industries

Crisis Intervention & Emergency Planning/Response Coordination (HSABAIAN), Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Primary healthcare services
• Community mental health
• Aboriginal health programs
• Allied health services
• Aged care support

Headquarters

HQ city

Wollongong

HQ country

Australia

HQ region

Oceania

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government Funding: Primary revenue from Australian Government Department of Health, Disability and Ageing, NSW Health, and Primary Health Network commissioning. Not-for-profit model focused on providing low or no-cost services to communities.
2. Medicare Billing: Bulk billing and Medicare-rebated services through Mental Health Care Plans. Patients with eligible care plans receive Medicare rebates for psychology and clinical psychology services.
3. Home Care Packages: Government-funded Home Care Package program for older Australians, combining government funding with basic daily fees and income-tested care fees.
4. NDIS Services: Registered NDIS provider delivering services to self-managed and plan-managed NDIS clients, with services including physiotherapy, exercise physiology, and support services.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

Grand Pacific Health is a not-for-profit healthcare provider delivering integrated primary, mental health, Aboriginal health, allied health and aged care services across 20+ locations in NSW and the ACT. Core offerings include GP clinics, headspace youth mental health centres, Medicare Mental Health Centres, Mental Health Direct psychology services, the Queanbeyan AOD Hub, allied health disciplines (physiotherapy, dietetics, exercise physiology, pathology, nursing, psychology), chronic pain and footcare programs, and Home Care Package aged care services. Services are delivered at low or no cost through funding from the Australian Government, NSW Health, Medicare and NDIS, supported by telehealth and outreach to rural communities.

Product overview

Grand Pacific Health is a not-for-profit healthcare provider offering a comprehensive, integrated suite of primary and allied healthcare services across over 20 locations in NSW and the ACT. The organization operates a portfolio of distinct service lines that work together to address physical, mental, emotional, and social health and wellbeing. Core offerings include mental health services (headspace youth centres, Medicare Mental Health Centres, Mental Health Direct, HASI, MyRecovery, Neurodiversity Assessment Service, AOD support), Aboriginal Health programs (We Breathe smoking cessation, nutrition services, chronic condition management, women's health screening), aged care services (GPH Support at Home), allied health (physiotherapy, dietetics, exercise physiology, pathology, nursing, psychology), and GP clinics. Services are delivered at low or no cost with funding support from Australian Government Department of Health and NSW Health.

Differentiator

Problem solved

Functional benefit

Brands

• headspace Centres: Youth mental health services for young people aged 12-25, part of the National Youth Mental Health Foundation
• Medicare Mental Health Centres
• Mental Health Direct
• We Breathe – Tackling Indigenous Smoking
• Queanbeyan Alcohol and Other Drugs (AOD) Hub
• GPH Support at Home
• Next Steps
• Chronic Pain Program
• HASI
• MyRecovery
• MyStep to Mental Wellbeing

Products and services

• headspace Centres
• Medicare Mental Health Centres
• Mental Health Direct
• Neurodiversity Assessment Service
• Queanbeyan Alcohol and Other Drugs (AOD) Hub
• Campbelltown Medicare Mental Health Centre
• HASI - Mental Health and Wellbeing Support
• MyRecovery
• MyStep to Mental Wellbeing
• Next Steps Program
• Community Living Supports for Refugees (MH-CLSR)
• Rural Adversity Mental Health Program (RAMHP)
• We Breathe - Tackling Indigenous Smoking
• Aboriginal Health Nutrition Services
• Chronic Condition Management (Integrated Team Care)
• Yurwan Bullan - Aboriginal Women's Health Screening Program
• Healthy for Life
• GPH Support at Home
• Commonwealth Home Support Program
• Chronic Pain Program
• Footcare Services
• Psychology Services
• Physiotherapy Services
• Dietetics Services
• Exercise Physiology Services
• Nursing Services
• Pathology Services
• Rural Health Specialist Outreach Services
• Shell Cove Family Health
• GPH Centre - Nowra
• Urgent Care - Nowra
• Immunise and Protect
• Shoalhaven Wellness Centre
• Mental Health Peer Led Group Workshops
• Mindfulness and Relaxation Group

Quantifiable outcome

• 95% consumer satisfaction rate in 2024 survey
• +3 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• DirectionscoreStrategic or Co-development Partner · 4 February 2025Partnership for Medicare Mental Health Centre Wagga Wagga delivery. Directions provides additional mental health expertise and service capacity as part of an innovative and impressive model of care allowing people to walk in and get support without referrals or out of pocket costs.
• Mission AustraliacoreStrategic or Co-development Partner · 4 February 2025Partnership for Medicare Mental Health Centre Wagga Wagga delivery alongside Directions and Rivmed, providing integrated mental health support services for the Riverina community.
• RivmedcoreStrategic or Co-development Partner · 4 February 2025Partnership for Medicare Mental Health Centre Wagga Wagga delivery, contributing to the multi-organisational collaborative model of care.
• Directions Health ServicescoreStrategic or Co-development Partner · 10 July 2024Partnership for Queanbeyan Alcohol and Other Drugs (AOD) Hub. Combined expertise in drug and alcohol mental health, providing trauma-informed AOD support and care, personalised counselling, and holistic support.
• Katungul Aboriginal CorporationcoreStrategic or Co-development Partner · 10 July 2024Partnership for Queanbeyan AOD Hub providing culturally safe approach to AOD support. Katungul brings expertise in Aboriginal health and cultural safety ensuring services are sensitive to diverse community needs.
• South West Sydney Primary Health Network (SWSPHN)coreImplementation/ SI/ Consulting Partner · 10 April 2024Collaboration for Healthy Ageing at Home Program and Symposium. SWSPHN funds and supports the program to encourage discussions on direction and growth of programs for older people in Liverpool and Fairfield.
• Riverina Medical and Dental Aboriginal CorporationcoreStrategic or Co-development Partner · 4 March 2024Partnership for Wagga Wagga Head to Health and Young Head to Health services, bringing additional expertise for culturally sensitive care for First Nations people.
• The Family PlaceminorStrategic or Co-development Partner · 8 November 2023Partnership for Moruya Head to Health Service delivery from January 2024, working alongside Directions Health and Katungul Aboriginal Corporation.

Scale indicators9 records

Recent moves12 records

Expansion highlights6 records

Direct peers

• cohealth: Large Melbourne-based not-for-profit community health provider delivering integrated primary care, mental health, AOD and refugee health services - comparable model, scale and reliance on government/PHN funding to Grand Pacific Health.
• EACH: Not-for-profit provider of primary care, mental health, aged care and NDIS services across Victoria and NSW; comparable multi-site community health model with similar funding mix to GPH.
• Marathon Health: NSW and ACT not-for-profit delivering primary health, mental health and allied health services in rural and regional communities - directly comparable geographic and service mix to GPH's rural outreach model.
• Gateway Health: Border-region Victoria/NSW not-for-profit primary health, aged care and community services provider with comparable PHN-funded, integrated service model to GPH.
• IPC Health: Melbourne western suburbs not-for-profit community health provider offering primary care, mental health, allied health and aged care - comparable community-controlled NFP primary health model.
• Stride Mental Health: Listed NFP mental health provider operating headspace centres and Medicare Mental Health Centres across multiple states; competes directly with GPH for federal headspace and MMHC commissions.
• Neami National: National not-for-profit mental health provider delivering psychosocial support, suicide prevention and Head to Health services - directly competitive for federal mental health commissioning work that GPH also pursues.
• Lives Lived Well: Queensland/NNSW not-for-profit providing mental health, AOD and suicide prevention services including Head to Health centres - directly comparable to GPH's mental health and AOD portfolio.
• Mind Australia: National not-for-profit mental health and psychosocial support provider operating NDIS, HASI-equivalent and community mental health programmes - directly comparable in scope and funding model.

Broad incumbents

• Bolton Clarke: Large national not-for-profit aged care and home care provider offering Home Care Packages and community nursing - relevant incumbent competing with GPH Support at Home in the older persons segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights8 records

Customer concentration

• YouTubeyoutube.com/channel/UCpLozvIFzqNNMRQ8xa9aoFw
• Facebookfacebook.com/GrandPacificHealth
• LinkedInlinkedin.com/company/grand-pacific-health/?originalSubdomain=au
• Xx.com/gph_au

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Grand Pacific Health